Building a business case for eLearning Saving your organisation  from boring eLearning Best practice implementations in th...
Overview   <ul><li>DIAC and our journey  </li></ul><ul><li>Estimating and comparing costs and service delivery </li></ul><...
DIAC – our profile <ul><li>About 8000 staff </li></ul><ul><li>Complex policy, diverse roles, highly legislated </li></ul><...
Our Journey – eLearning a beginning <ul><li>2004... </li></ul><ul><li>IT focused </li></ul><ul><li>Part of a large  system...
Our Journey – in between
Our Journey -  today on a journey of change...  <ul><li>No longer either or choice -  it is blended </li></ul><ul><li>Pers...
Costs and learning as a service - comparisons <ul><li>Code of Conduct </li></ul><ul><li>Document Examination </li></ul><ul...
Costs and learning as a service - comparisons <ul><li>was held weekly, 3 hours duration </li></ul><ul><li>involved an aver...
Costs and learning as a service - comparisons <ul><li>3 days face to face  </li></ul><ul><li>Global delivery   </li></ul><...
Costs and learning as a service - comparisons <ul><li>Shorter face to face component for networking </li></ul><ul><li>Majo...
<ul><li>Regular  </li></ul><ul><li>&   </li></ul><ul><li>Visible Reporting </li></ul>Measuring, demonstrating and marketing
<ul><li>Awards   </li></ul><ul><li>& </li></ul><ul><li>Recognition </li></ul>Measuring, demonstrating and marketing
Measuring, demonstrating and marketing
Agenda Global Integrated Curriculum
Our transformation – a catalyst <ul><li>DIAC Transformation – October 2009 </li></ul><ul><li>Consistency and quality </li>...
Support from senior managers <ul><li>a champion </li></ul>
Directions for the future – online rather than ‘e’ <ul><li>Virtual classroom </li></ul><ul><li>Social tools/collaboration ...
Challenges and Opportunities <ul><li>Business change and relevance of L & D - always </li></ul><ul><li>Learning technologi...
Challenges and Opportunities <ul><li>Our biggest challenge and opportunity is...  </li></ul><ul><li>…delivering role based...
Conclusion <ul><li>Momentum  will  only  be possible if we  persist  to take  opportunities </li></ul>
Questions <ul><li>Contact </li></ul><ul><li>[email_address] </li></ul>
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Leanne blackley presentation

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Leanne blackley presentation

  1. 1. Building a business case for eLearning Saving your organisation from boring eLearning Best practice implementations in the constantly changing world of eLearning Global Learning Branch June 2011
  2. 2. Overview <ul><li>DIAC and our journey </li></ul><ul><li>Estimating and comparing costs and service delivery </li></ul><ul><li>Measuring, demonstrating and marketing </li></ul><ul><li>Our transformation and senior management support </li></ul>Saving your organisation from boring eLearning
  3. 3. DIAC – our profile <ul><li>About 8000 staff </li></ul><ul><li>Complex policy, diverse roles, highly legislated </li></ul><ul><li>Australia and overseas </li></ul><ul><li>Office environments and Detention facilities </li></ul>Saving your organisation from boring eLearning
  4. 4. Our Journey – eLearning a beginning <ul><li>2004... </li></ul><ul><li>IT focused </li></ul><ul><li>Part of a large system rollout </li></ul><ul><li>Usage 93, 738 </li></ul>
  5. 5. Our Journey – in between
  6. 6. Our Journey - today on a journey of change... <ul><li>No longer either or choice - it is blended </li></ul><ul><li>Persistence is our motto </li></ul><ul><li>Seeing compliance as an opportunity to broaden our reach </li></ul><ul><li>Talking up the positive </li></ul>
  7. 7. Costs and learning as a service - comparisons <ul><li>Code of Conduct </li></ul><ul><li>Document Examination </li></ul><ul><li>Orientation (future) </li></ul>
  8. 8. Costs and learning as a service - comparisons <ul><li>was held weekly, 3 hours duration </li></ul><ul><li>involved an average of 16 participants </li></ul><ul><li>had many ‘no-shows’ and a high need </li></ul><ul><li>to reschedule </li></ul><ul><li>was supported by facilitation and </li></ul><ul><li>presentation, equal to 90 per cent of a </li></ul><ul><li>full time APS 6 </li></ul><ul><li>Another person - 30 per cent of their </li></ul><ul><li>time on administration/reporting </li></ul><ul><li>no assessment of learning outcomes </li></ul><ul><li>anywhere, anytime (including offshore) </li></ul><ul><li>on average participants spend 30-40 </li></ul><ul><li>minutes to complete the training, </li></ul><ul><li>including assessment </li></ul><ul><li>facilitation and administration is </li></ul><ul><li>largely automated saving of 1.2 staff </li></ul><ul><li>Our most popular online course </li></ul>Before Now Code of Conduct
  9. 9. Costs and learning as a service - comparisons <ul><li>3 days face to face </li></ul><ul><li>Global delivery </li></ul><ul><li>Highly technical/specialised </li></ul><ul><li>Assessment </li></ul><ul><li>Limited trainers/facilitators </li></ul><ul><li>Blended – pre-reading, online and half day face to face only </li></ul><ul><li>$85,000 investment to build </li></ul><ul><li>What was a specialised course is now available to all DIAC staff </li></ul><ul><li>110 people have completed since November 2010 </li></ul>Before Now Document Examination
  10. 10. Costs and learning as a service - comparisons <ul><li>Shorter face to face component for networking </li></ul><ul><li>Majority online </li></ul><ul><li>A showcase of what it means to work at DIAC </li></ul><ul><li>Consistency, assessment and quality learning outcomes </li></ul><ul><li>Savings redirected to other learning areas </li></ul><ul><li>2 days face to face </li></ul><ul><li>Limited assessment </li></ul><ul><li>Inconsistency still a concern </li></ul><ul><li>Mixed experience in the life-cycle of the new starter </li></ul>Now Future Orientation
  11. 11. <ul><li>Regular </li></ul><ul><li>& </li></ul><ul><li>Visible Reporting </li></ul>Measuring, demonstrating and marketing
  12. 12. <ul><li>Awards </li></ul><ul><li>& </li></ul><ul><li>Recognition </li></ul>Measuring, demonstrating and marketing
  13. 13. Measuring, demonstrating and marketing
  14. 14. Agenda Global Integrated Curriculum
  15. 15. Our transformation – a catalyst <ul><li>DIAC Transformation – October 2009 </li></ul><ul><li>Consistency and quality </li></ul><ul><li>Efficiency and effectiveness </li></ul><ul><li>Automation and shared services model </li></ul><ul><li>Global Learning </li></ul>
  16. 16. Support from senior managers <ul><li>a champion </li></ul>
  17. 17. Directions for the future – online rather than ‘e’ <ul><li>Virtual classroom </li></ul><ul><li>Social tools/collaboration </li></ul><ul><li>Better alignment blends </li></ul><ul><li>Rapid tools and development </li></ul><ul><li>Instructional design – different but still important </li></ul><ul><li>Mobile and informal/performance </li></ul>
  18. 18. Challenges and Opportunities <ul><li>Business change and relevance of L & D - always </li></ul><ul><li>Learning technologies and rapid change </li></ul><ul><li>Specialist staff – attract and retention </li></ul><ul><li>Innovation and transforming our trainers - ongoing journey </li></ul><ul><li>Bandwidth limitations </li></ul>
  19. 19. Challenges and Opportunities <ul><li>Our biggest challenge and opportunity is... </li></ul><ul><li>…delivering role based learning, especially visa and migration role based learning </li></ul><ul><li>It is our bread and butter...Only we can do it </li></ul><ul><li>Its scale and scope demands emphasis on online learning </li></ul><ul><li>We are the specialist but it must be engaging to drive take up and learning transfer </li></ul><ul><li>Momentum </li></ul>
  20. 20. Conclusion <ul><li>Momentum will only be possible if we persist to take opportunities </li></ul>
  21. 21. Questions <ul><li>Contact </li></ul><ul><li>[email_address] </li></ul>

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