KM Australia Asia Pacific Congress

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"What is the future of KM?" Active discussion in progress at KM Australia LinkedIn http://tinyurl.com/6yubumc #km #kmaus #knowledge #it

KM Australia - Asia Pacific Congress 2011
http://www.kmaustralia.com
18 - 21 July 2011
Crystal Palace Luna Park, Sydney

Hear the thoughts from three international knowledge management experts on how to shape and create KM’s future and then have the opportunity share your thoughts and interact with the speakers and the group.
Facilitated by:
Ron Young, Chief Knowledge Officer, Knowledge Associates International Limited (United Kingdom);
David Gurteen, Director, Gurteen Knowledge (United Kingdom);
Nicolas Gorjestani, Former Chief Knowledge and Learning Officer, The World Bank; Executive Director, Secretariat, Global Indigenous Knowledge and Innovation Partnership (Iran)

They will be discussing this at KM Australia - Asia Pacific Congress 2011.

This year’s event will address a range of crucial issues associated with getting a group of people to work together on how to solve common problems, effectively retain existing knowledge and enhance learning and innovation.

http://www.kmaustralia.com

• Collaboration
• Knowledge sharing
• Communication
• eLearning
• Technologies


The conversational format of this event is intended to create an informal, relaxed atmosphere in which you, the conference participants, can get to know each other, learn from each other and build relationships.

Each speaker will conclude their presentation with a question and a short time will be given over to conversation where you can discuss the speakers talk and the question at your tables before going into a traditional Q&A.

What participants had to say about Knowledge Management Asia Pacific
________________________________________________________

“Overall I rate this conference highly from start to finish. Great speakers
and topic content.”
CITEC

“Engaging - highly innovative ideas”
AUSTRAILAN BUREAU OF STATISTICS

“Complex and thought provoking. Very well crafted and engaging”
NATIONAL AUSTRALIA BANK


“The conference was enjoyable and provided opportunities for people to network”
EXPERIENCE MATTERS


“Great presentations, practical information and great take-aways”
MCKINSEY AND COMPANY


“The program structure is excellent and well presented.
VICHEALTH


“Quite inspirational for those areas outside IT. Good mix of theoretical and practical.”
WORKCOVER NSW

For more information on how to register and to request an event brochure, please contact Ark Group Australia on: aga@arkgroupasia.com or call +61 1300 550 662

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  • 1. Early Bird@KMAustralia tinyurl.com/KMaustraliafb tinyurl.com/KMlinked exp: 17/06/11 $1495 + GSTKM AGENDA C O L L A B O R AT I O N 2 0 1 1 KNOWLEDGE SHARING TECHNOLOGIES C O M M U N I C AT I O NA U S T R A L I A Congress ELEARNING 1 8 - 2 1 J U L Y 2 01 1 - C R Y STAL P AL A C E L U N A P AR K , S Y D N E Y #kmaus C O N V E R S AT I O N S F O R C O L L A B O R AT I O N AND CONNECTION Pre s e n t a t i o n s f ro m k n o w l e d g e m a n a g e m e n t p ra c t i t i o n e r s re p re s e n t i n g United States Army Training and Doctrine Command (United States of America) The World Bank & Global Indigenous Knowledge and Innovation Partnership (Iran) Aussie Home Loans (Australia) Daniels Sharpsmart (Australia) University of Wollongong (Australia) Production Services Network (Scotland) Step Two Designs (Australia) The George Foundation (Australia) Singapore Armed Forces, MINDEF (Singapore) National Australia Bank (Australia) Minter Ellison Lawyers (Australia) H o w t o s h a p e a n d c re a te t h e f u t u re o f k n o w l e d g e m a n a g e m e n t An open interactive forum including three international KM gurus: Ron Young, Chief Knowledge Officer, Knowledge Associates International Limited (United Kingdom) David Gurteen, Director, Gurteen Knowledge (United Kingdom) Nicolas Gorjestani, The World Bank & Global Indigenous Knowledge and Innovation Partnership (Iran) w w w . kmaustralia . com
  • 2. KM A U S T R A L I A A s i a Pa c i f i c 2 0 1 1 Congress DAY ONE – Tuesday, 19 July 2011 DAY TWO - Wednesday, 20 July 20118.30 Registration and refreshments 8.30 Registration and refreshments9.00 Chairperson’s opening remarks 9.00 Chairperson’s opening remarks David Gurteen, Director, Gurteen Knowledge (United Kingdom) David Gurteen, Director, Gurteen Knowledge (United Kingdom)9.15 International practitioner’s keynote address: Management mindsets in the 21st 9.15 International practitioner case study: Networking as ‘The way we do business century around here’- a Production Services Network case study » Exploring the intangibles that are most difficult to address in growing and nurturing » Infusing a knowledge sharing culture in a globally expanding organisation a knowledge sharing and learning culture » Achieving a networking culture where people share as part of normal business » Perspectives on mindset and behavioural challenges in organisational renewal that » Addressing issues of mutual trust, personal awareness of skills and resource impact the knowledge ecology of an organisation investments » Changing organisational culture to create the winning enterprises of the 21st century » Examples of where PSN clients have benefited from such networking that thrive on collaboration and innovation Alan Thompson, Global Knowledge Manager, Production Services Network (Scotland) Nicolas Gorjestani, Former Chief Knowledge and Learning Officer, The World Bank; Executive Director, Secretariat, Global Indigenous Knowledge and Innovation 10.00 Event partner session: TBA Partnership (Iran) 10.45 Exhibition break and networking10.00 Executive corporate partner session: TBA 11.15 Interactive “Go and complexity” session part 2: Organisational strategies,10.45 Exhibition break and networking communication and collaboration Most organisational learning and innovation takes places through collaboration in11.15 Interactive “Go and complexity” session part 1: Praxis using a complex board game small group settings. Team building programs incorporating the playing of Go*Team The ancient games of Go and Chess have been used as metaphors for the Complex have proved eminently suitable in developing the capability to apply the Complexity and Complicated domains respectively. Learning the difference is a great way to Theory to the workplace. This session will help you: recognise and explore complex environments for appropriate practice and » Appreciate elements of Complexity Theory as applied to self-directed teams management. This session will help you to: » Get tips for encouraging adoption of these elements for strategic innovation in the » View complexity theory in a tacit and engaging way workplace » Apply this to how you look at business and managing change » Appreciate the value of play in exploring the complex domain » Discover the game of Go as both a metaphor and a brain training exercise for Facilitated by: Stuart French, Business Systems Manager, Daniels Sharpsmart; managing success in complex environments Dr Helen Hasan, Associate Professor, Information Systems; Director of the Social Facilitated by: Stuart French, Business Systems Manager, Daniels Sharpsmart; Innovation Network, University of Wollongong Dr Helen Hasan, Associate Professor, Information Systems; Director of the Social Innovation Network, University of Wollongong 12.00 International practitioner case study: Moving towards a knowledge-based organisation12.00 Australian practitioner case study: The role of communication and knowledge » Understanding the usefulness of KM in daily work management in establishing multinational philanthropic support for health research » Re-wiring work processes and exploiting the IT system set up for organisation-wide » The communication challenges of working across Australia, England, China and India knowledge activities » Creating systems to capture knowledge and communicate this across these markets » Equipping our people with new competencies » How the George Institute is applying current health knowledge to improve health Kim Hai Neo, Head, KM Office, Singapore Armed Forces, MINDEF (Singapore) outcomes for people in the developing world Singapore Armed Forces is the overall winner of the Asia MAKE Award Susan Murray, Executive Director, The George Foundation 12.45 Extended exhibition break and networking12.45 Extended exhibition break and networking 1.45 Australian practitioner case study: Catering for the modern day knowledge worker:1.45 Australian practitioner case study: Informal knowledge sharing through skills and capabilities that facilitate collaborative knowledge work social online learning This session is designed to challenge your concepts of organisational learning, » Measuring the appetite for social learning via online technologies such as virtual collaboration and knowledge work and will begin to shed light on the importance classrooms, podcasting and online learning spaces of new skills for workers that truly engage in knowledge work. Specifically you will » Defining basic requirements and functionality for online learning technologies hear about: » Methods for distributing social learning throughout the organisation » How managing a distributed workforce requires a new framework for skills delivery » Lessons learned and next challenges » How appreciative inquiry is providing a shared leadership framework to allow Cheryle Walker, Manager Virtual & eLearning, Organisational Capability, National individuals to leverage information in context to excel in their knowledge work Australia Bank (NAB) » Why collaboration is not “connection” and why connection is vital for successful knowledge work2.30 Lead corporate partner session: TBA » Why the methods for sharing and capturing knowledge will need to change » Why workplace constraints foster greater innovation and promote skills acquisition3.10 Exhibition break and networking Rob Wilkins, Head of Learning & Development, Aussie Home Loans3.40 Open interactive forum: What is the future of KM? And how do we influence it? 2.30 International practitioner case study: US Army KM perspective… where the action is! Hear the thoughts from three international knowledge management experts on how » State of knowledge management in the US Army: a balancing act to shape and create KM’s future and then have the opportunity share your thoughts » Advances in KM from a practice perspective: how KM supports command and and interact with the speakers and the group. organisational mission, informs senior leaders and supports the enterprise Facilitated by: » The ‘way ahead’ for KM in the US Army Ron Young, Chief Knowledge Officer, Knowledge Associates Joseph Oebbecke, Chief Knowledge Officer, United States Army Training and Doctrine International Limited (United Kingdom); Command (United States of America) David Gurteen, Director, Gurteen Knowledge (United Kingdom); Nicolas Gorjestani, Former Chief Knowledge and Learning Officer, The World Bank; 3.15 Exhibition break and networking Executive Director, Secretariat, Global Indigenous Knowledge and Innovation » Partnership (Iran) 3.45 Australian practitioner case study: How new technologies can help knowledge management4.50 Chairperson’s closing remarks and end of day one » Role of social and collaborative tools to support KM » Integrating business systems and data5.00 Networking drinks » Global examples from Intranet Innovation Award winners James Robertson, Managing Director, Step Two Designs 4.30 Concluding collaborative discussion: Making knowledge management actionable » Sharing what you’ve learnt during the two-day conference » Collaborating on the best practices in knowledge management » Sharing practical take-away tips and tools on doing KM initiatives Facilitated by: Anthony Loschiavo, Know-How Manager, Minter Ellison Lawyers #kmaus 5.15 Chairperson’s closing remarks and end of conference
  • 3. For more information on our workshop facilitators please visit the workshop tour now showing at www.kmaustralia.com Pre-conference workshop: Monday, 18 July 2011 or email aga@arkgroupasia.com Workshop A Knowledge sharing is a key issue for knowledge management and for organisational success. But real knowledge sharing requires an open mindset and continues to be a challenge for many organisations. In fact, it Implementing the Gurteen Knowledge Cafe can be difficult to even get people to talk openly to one another other about their specific corporate interests, opportunities and responsibilities. One way of energising an organisation to achieve real knowledge sharing Registration: 9:00am benefits is the use of Knowledge Cafés. A Knowledge Café is an effective vehicle for opening up conversations Workshop starts: 9:30am and discussions that lead to sharing. One way of thinking of the Knowledge Café is as a tool that is used to Workshop ends: 4:30pm share tacit knowledge. It can be used within teams or Communities of Practice to question entrenched Facilitated by: David Gurteen, Director, Gurteen Knowledge assumptions, to help facilitate learning from others and gain a deeper collective understanding of a subject – through conversation.Post-conference workshops: Thursday, 21 July 2011 Workshop B Knowledge managers frequently find themselves preoccupied with fighting defensive actions around A participatory planning process for knowledge understanding and buy-in, instead of directly planning, orchestrating and executing knowledge management management projects strategies and programmes. In this workshop Edgar Tan will take the participants through a facilitated and staged participatory planning process to: Registration: 8:30am Workshop starts: 9:00am » Diagnose specific pain points in the operations that can be supported through KM Workshop ends: 12:00pm » Identify cultural factors that support or inhibit more effective knowledge sharing and use Facilitated by: Edgar Tan, Co-Founder, Straits Knowledge, Exco » Focus managers on the areas they believe are of highest priority to them Member, Information and Knowledge Management » Help managers identify appropriate KM approaches, methods and tools to support their priority areas Society (iKMS) Harnessing knowledge is not an end in itself. It is usually part of a broader business transformation program. An Workshop C effective knowledge and information management strategy should support an organisation as it seeks to deliver Using SharePoint to drive a transformational against its business strategy. Knowledge management success is therefore a mix of short term wins as well as change agenda demonstrating a long term approach to improving organisational KM maturity. This workshop will provide: Registration: 8:30am » A short presentation looking at what is driving change in knowledge management and a quick translation Workshop starts: 9:00am guide to assist you convert CEO speak into knowledge management results Workshop ends: 12:00pm » A hands-on opportunity to estimate your organisation’s knowledge management maturity and ensure you Facilitated by: Jenepher Surbey, Principal Consultant, achieve maximum business outcomes from your knowledge management strategy Unique World » A means to map your strategic direction to SharePoint quick wins Workshop D This half-day workshop looks at a specific knowledge sharing platform that uses the narrative approach to help Harvesting tacit knowledge harvest key elements of the tacit experiences in organisational life. The learning material is based on Nicolas’ operational experience with pioneering and managing the World Bank’s Debriefing Programme, which won the Registration: 8:30am APQC International Best Practice Award for knowledge retention. The workshop will focus on effective approaches Workshop starts: 9:00am for: Workshop ends: 12:00pm Facilitated by: Nicolas Gorjestani, Former Chief Knowledge » Designing a debriefing platform for harvesting tacit knowledge and Learning Officer, The World Bank; Executive » Developing good stories and narrative to help promote organizational change Director, Secretariat, Global Indigenous » Measuring programme impact through a results framework to monitor inputs, outputs and outcomes Knowledge and Innovation Partnership Workshop E Understanding the four dimensions of knowledge Effective knowledge management is only possible when all four dimensions of KM: personal, team, organisation and inter-organisation, are implemented fully as part of a holistic organisational approach. If any key aspect of any management: personal, team, organisation and dimension is missing, the result will be mediocre at best, and likely fail, at worst. Many organisations have only inter-organisation partially focused on this critical issue to date. Furthermore, the strategies, processes, methods and tools are situational and will therefore vary according to each organisation and to each of the four dimensions. Registration: 12:30pm Workshop starts: 1:00pm This workshop looks at each dimension in detail, in the context of extraordinary, strategic, and operational KM Workshop ends: 4:00pm that is more ‘principles led’. Facilitated by: Ron Young, Chief Knowledge Officer, Knowledge Associates International Limited Workshop F Within the US federal government, the military took a lead role in pioneering knowledge management. Successful KM endeavours and models This workshop will present the success stories that could serve as models for other organisations. Registration: 12:30pm » The challenges, barriers, and successes that underlie KM adoption Workshop starts: 1:00pm » Blueprint of a KM approach to achieving large enterprise KM adoption Workshop ends: 4:00pm » Lessons learned from TRADOC’s KM endeavours and their impact on shifting the KM culture Facilitated by: Joseph Oebbecke, Chief Knowledge Officer, » Real world examples of how to capture and re-use knowledge United States Army Training and Doctrine » How the Army uses Web 2.0 efforts to support mission objectives Command Workshop G This half-day workshop looks at specific ways of leveraging Indigenous knowledge in development. The workshop Learning from Indigenous knowledge systems learning material is based on Nicolas’ operational experience in harvesting effective Indigenous practices from around the globe, and designing programs to support community empowerment through the effective use and sharing of the intellectual capital that is embedded in traditional community-based knowledge systems. Registration: 12:30pm The workshop will focus specifically on effective approaches for: Workshop starts: 1:00pm Workshop ends: 4:00pm » Organising Indigenous knowledge “community-to-community” learning exchanges Facilitated by: Nicolas Gorjestani, Former Chief Knowledge » Promoting grass-roots innovation and appropriate mechanisms to protect Indigenous knowledge and Learning Officer, The World Bank; Executive » Building partnerships with the scientific community for the validation of Indigenous knowledge Director, Secretariat, Global Indigenous Knowledge and Innovation Partnership
  • 4. AG-WEB Workshops (select a / b / C / d / E / F/ g ) To maintain an interactive environment there are only 15 spots available for each workshop. Conference please tick given name surname Job title Email address delegate 1 o o delegate 2 o o delegate 3 o o delegate 4 o o delegate 5 o o delegate 6 o o delegate 7 o o delegate 8 o o For complete workshop and programme details please visit Two-day Congress $1695 + GST = $1864.50 www.kmaustralia.com or contact Ark Group Australia on: Congress Early Bird exp: 17/06/11 $1495 + GST = $1644.50 Email: aga@arkgroupasia.com Full Day Pre Forum Workshop A $995 + GST = $1094.50 Phone: +61 1300 550 662 Half Day Post Forum Workshops Workshop B $695 + GST = $764.50 Signature Workshop C $695 + GST = $764.50 I have read and accepted the booking conditions Workshop D $695 + GST = $764.50 Workshop E $695 + GST = $764.50 Please note: Payment must be received in full prior to the event to guarantee your place Workshop F $695 + GST = $764.50 o Mastercard o Visa o American Express Workshop G $695 + GST = $764.50 Card number Put your dEtails hErE (PlEasE Print): Expiry date Cardholder’s name Cardholder’s signature organisation namE o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) Postal addrEss o Please invoice me Booking conditions 1. Bookings can be submitted at any stage prior to the ƒ For cancellations received less than 30 days prior to event, subject to availability. A limited allocation is being the event, the full delegate rate must be paid and no held and booking early is therefore recommended. In refunds will be available. the event of the booking not being accepted by Ark 5. All bookings submitted by e-mail, fax, or over the Group Australia the total amount will be refunded. telephone are subject to these booking conditions. 2. Payment must be received in full prior to the course. 6. All cancellations must be received in writing. 3. All speakers are correct at the time of printing, but are 7. Ark Group Australia will not be held liable for subject to variation without notice. circumstances beyond their control which lead to the 4. If the delegate cancels after the booking has been cancellation or variation of the programme. accepted, the delegate will be liable to the following 8. All bookings, whether Australian or overseas will be cancellation charges: charged Australian GST at the prevailing rate at the statE PostCodE ƒ Cancellations notified over 45 days prior to the event time of booking. will not incur a cancellation fee. 9. Delegates are responsible for their own travel, ƒ In the event of a cancellation being between 45 and accommodation and visa requirements. 30 days prior to the event, a 20% cancellation fee Fax PhonE will be charged. We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q E022 EmailTo sponsor and exhibit at 5 Ways to book your PlaCE at km australia:KM Australia, contact PhonE: +61 1300 550 662Bhuwan Rai, Fax: Send the completed registration form to +61 1300 550 663Sponsorship Manager Email: aga@arkgroupasia.com WEb: www.arkgroupaustralia.com.auPhone 1300 550 662 or email Post: Send the completed registration form to Ark Group Australia Pty Ltd,aga@arkgroupasia.com Main level, 83 Walker Street, North Sydney, NSW 2060