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  • 1. @KMasiapacific #kmasia tinyurl.com/KMasiafb tinyurl.com/KMasialinked 2010 Early Bird Save 10% (Ends 22/10/2010) Collaboration and Innovation 23-25 November 2010 Suntec Singapore International Convention & Exhibition Centre All delegates receive upon registration: » One-month subscription to International Keynote Wall Street Journal Online Presenters: Complimentary of our Official Newspaper Partner: Dave Snowden Founder and Chief Scientific Officer, Cognitive Edge Pte Ltd United Kingdom International Practitioners: Vadim V. Shiryaev » Malaysia Airports Holdings Berhad (Malaysia) President Russian BTL Partnership » Ericsson (Australia and SE Asian rep) Russian Federation » Shell Global Solutions (Malaysia) » Islamic Development Bank (Saudi Arabia) » Singapore Youth Olympic Games Organising Committee (Singapore) Ron Young Chief Knowledge Officer, Knowledge » National Library Board (Singapore) Associates International Limited United Kingdom Interactive facilitators: Gerard Bredenoord Head of Knowledge, Linklaters » Knowledge Management Roundtable (KMRt) (Australia) United Kingdom » Straits Knowledge (Singapore) » Parsons Brinckerhoff (Australia) Exhibitor: Supported by: Official COPs: Official Online Partners: Media Partners: Official Online Partners: kmasia
  • 2. Welcome to KM Asia 2010: Collaboration and Innovation Now, more than ever, we need to move knowledge management forward within organisations. This will be achieved by not just looking at new possibilities, but also taking hold of them and moving them forward through collaboration and innovation. We will be bringing you unique and insightful perspectives on knowledge management and collaboration. We have also changed the format to allow for a more interactive and relaxed environment, by starting each day with an ice breaker session. Prominent international keynotes, industry practitioners and MAKE Award winning organisations will demonstrate how the implementation of these ideas and tools can be successfully implemented, along with the challenges and successes that can be encountered along the way. Conference Agenda DAY ONE- Tuesday, 23 November 2010 DAY TWO- Wednesday, 24 November 2010 8.15 Registration and refreshments 8.15 Registration and refreshments 8.45 Chairperson’s opening remarks 8.45 Chairperson’s opening remarks 9.00 Interactive icebreaker session: Method cards 9.00 Interactive icebreaker session: Change management This session will utilise the techniques of method cards to stimulate conversations Now that you’ve developed an innovative KM policy, how do you now around the key issues within the KM, collaboration and innovation spaces. successfully enculturate learning and sharing within the organisation? Use this opportunity to identify other delegates with similar interests and give our speakers an insight into the areas you feel are most important to your This session will look at the benefits of change management as a discipline current KM initiatives. to drive understanding and awareness of the issues of knowledge management Facilitated by: Michelle Lambert, Convenor, Knowledge Management within the organisation and to secure organisational support for specific KM Roundtable (KMRt), and Patrick Lambe, Co-founder, Straits Knowledge initiatives. Facilitated by: Michelle Lambert, Convenor, KM Roundtable (KMRT), 9.30 International Keynote address: and Patrick Lambe, Co-founder, Straits Knowledge Knowledge Management, Innovation, and Quantum Science? In this thought leading keynote, Ron Young aims to stretch our thinking beyond 9.30 International keynote address: the established practices within KM to the next possible stage. Building on this Recognising judgment as a key component of successful KM groundbreaking work, he introduces, for the first time, some key principles of This presentation will use the concept of judgment as a means to re-examine inter-connectivity established in quantum physics and asks: not only the purpose but the nature of knowledge management. More specifically it will cover: • What can quantum physics tell us, in simple terms, about new perceptions in • The idea of sufficiency, when and how do we know enough to act? knowledge management and innovation? • The shift from a focus on individual competence and leadership to collective • Can we better understand knowledge in our organisations as quantum and distributed capability knowledge flows? • Balancing sophia (the ability to reflect) with phronesis (practical knowledge) • What about new ideas and quantum leaps? • Embracing not reducing uncertainty and evolving the resilient organisation • Is there a further extraordinary dimension in knowledge management, of • The next generation of decision support systems: from application to both a personal and global nature, that may even change our organisational architecture knowledge paradigm for the future? Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge • What could we, as KM practitioners, practically do today to benefit our organisations from such new thinking? 10.30 Extended exhibition break Ron Young, Chief Knowledge Officer, Knowledge Associates International Limited 11.00 Practitioner case study: Implementing maturity models across the Asia Pacific region 10.30 Extended exhibition break • Using business and maturity models to implement a knowledge management framework across a broad international organisation 11.00 Practitioner case study: • Aligning big picture strategic business direction with individual deliverables Knowledge management for the inaugural Youth Olympic Games at the operational end • Leveraging on KM to organise the Games successfully • Knowledge sharing practice and behaviours in the workplace • Creating a learn-as-you-go culture • Barriers, enablers and lessons learnt • Transferring processes and lessons learnt to future organisers Bridget Krott, Knowledge Manager, Ericsson Doreen Tan, Head of Knowledge Management, Singapore Youth Olympic Games Organising Committee 11.45 International practitioner case study: Innovation in IDB: the reasons behind the framework 11.45 Gold sponsor session • Launching the Innovation program • Dealing with culture: issues and challenges 12.25 Extended exhibition break • Innovation initiatives: ideation systems, awareness and capacity building, storytelling 1.25 Mythbusting session: challenging KM assumptions • Inspiring Innovation in 56 countries: developing a conceptual framework This highly interactive session will look at some of the common ideas associated Naguib Chowdhury, Group Innovation Facilitator, Islamic Development Bank with KM, assess if they are still relevant to the discipline (or if they have ever been) and pose new ideas for the way forward. 12.25 Extended exhibition break This session will get to the heart of what it means to be a KM practitioner in an environment increasingly leaning towards collaboration and innovation. 1.25 Practitioner case study: The Shell Wiki Trilogy Facilitated by: Cory Banks, Knowledge Manager, Parsons Brinckerhoff • How wiki supports knowledge sharing in Shell • Why are there three wikis in Shell? 2.10 Practitioner case study: • Wikis: beyond an online encyclopaedia KM as key ingredients success in MAHB • Interesting learnings • Culturalize KM in MAHB Siew Hoong Aw, Knowledge Management Advisor, Shell Global Solutions • Technology as an enabler platform in the organization as a whole • Continuous knowledge retention in MAHB 2.10 Practitioner case study: Dato’ Ir Abdul Nasir Abdul Razak, General Manager - Planning & Knowledge sharing communities for Singaporeans Development Department, Malaysia Airports Holdings Berhad • Assumptions and models used to design the current knowledge sharing platform • Utilising Enterprise 2.0 knowledge 2.50 Extended exhibition break • Understanding why most online communities of practice / interest fail Olivier Amprimo, Assistant Director, Digital Resources and Services, 3.20 Silver sponsor session National Library Board 3.55 International keynote address: 2.50 Extended exhibition break K&L culture within professional service firms: How to establish a structured approach that allows for progress and measurement 3.20 Bronze sponsor session • Outline a framework to organise and consolidate experience and thinking • Sharing experiences and those leveraged (with pride and with credit) from 3.50 International keynote address: other knowledge practitioners KM in Russia - Establishing sustainable KM practices in Russia • Using the framework to help organise your K&L culture programmes • Cultural specific of intellectual work in Russia - Opportunities and Threats • Ensuring that conversations with leaders can be structured to ensure tangible • KM market in Russia - from scratch to sustainable development progress can be achieved • KM-leaders in Russian Industry - best practices Gerard Bredenoord, Head of Knowledge, Linklaters Vadim V. Shiryaeva, President, Russian BTL Partnership 4.55 Chairperson’s closing remarks and end of day one 4.50 Chairperson’s closing remarks and end of conference
  • 3. Post conference workshops Please note: To maintain an interactive environment there are DAY THREE - Thursday, 25 November 2010 only 15 spots available for each workshop. For more information on our workshop programmes and speakers please contact Ark group Australia on aga@arkgroupasia.com or call +65 6423 9987 Workshop A Workshop D 9.30am – 4.30pm 1.30pm – 4.30pm Understanding the four dimensions of knowledge management: Leveraging cultural diversity to enhance knowledge flows personal, team, organisation and interorganisation Facilitated by: Arthur Shelley, Founder, Intelligent Answers Facilitated by: Ron Young, Chief Knowledge Officer, Knowledge Associates International Limited About the workshop: This interactive workshop will explore some new concepts around stimulating cross About the workshop: cultural interactions to enhance the performance of knowledge application and Effective KM is only possible when all four dimensions of KM: personal, team, organisation sharing in organisations. Using conversations as a tool to leverage diversity of and interorganisation, are implemented fully as part of a holistic organisational approach. thinking and approaches, we will generate ideas on how to develop a range of If any key aspect of any dimension is missing, the result will be mediocre at best, and likely initiatives which utilise your cultural diversity to create more robust and engaging fail, at worst. Many organisations have only partially focused on this critical issue to date. solutions. Furthermore, the strategies, processes, methods and tools are situational and will therefore vary according to each organisation and to each of the four dimensions. • Engage in “conversations that matter” around what will work best for you in your own context This workshop looks at each dimension in detail, in the context of extraordinary, strategic, • Investigate how to use the knowledge framework and how it can be applied and operational KM that is more ‘principles led’. to enhance cultural interactions within your organisation • Learn how to leverage cultural differences to find creative solutions • Understand how behaviour, attitudes and environmental aspects influence culture and decisions • Explore cultural impacts on decisions and performance outcomes • Discuss the practical implications of successful cultural interactions Workshop B 9.30am – 12.30pm Workshop E Energising knowledge management through the use of judgment 1.30pm – 4.30pm Facilitated by: Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge Flash-point business simulator as an effective knowledge-sharing tool About the workshop: For some years, KM has, to all intents and purposes, ended up as a combination of Facilitated by: Vadim V Shiryaev, President, Russian BTL Partnership creating communities of practice, building an organisational taxonomy and various, increasingly forlorn attempts to render expertise into an explicit form. Little real attention has been given to the question of why we manage knowledge in the first place. About the workshop: The main asset of any business is its people and the knowledge they possess. This This workshop will expand upon the ideas raised in the keynote presentation on the knowledge can enhance the running of your organisation and drive growth, yet the methods concept of judgment as an opportunity to review and enhance the value of knowledge used to capture this knowledge and share it within the organisation often do not adequately management and will suggest practical measures to employ judgment within your own harness this information to its full potential. This workshop will show how the use of a organisations. flash-point business simulator can be used to identify and develop smarter ways to share knowledge across the organisations to identify new opportunities and increase organisational buy-in from staff. Workshop C 9.30am – 12.30pm Workshop F Knowledge to manage the new health: Working across continents to strengthen KM capabilities 1.30pm – 4.30pm Facilitated by: David Griffiths, Knowledge Management Researcher & Consultant, What is your critical knowledge? University of Edinburgh Facilitated by: Vincent Ribiere, Managing Director and Co-Founder, About the workshop: Institute for Knowledge and Innovation Presenting an evidence-based toolkit for the analysis of KM processes in any knowledge-centric organisation, this workshop will illuminate the KM analysis process About the workshop: from environmental drivers through to a model for analysis and the application of a new It is almost impossible to manage the entire knowledge capital of your organisation. toolkit in Quintiles Pharmaceuticals Project Services (Asia), including: So where should you start? Identifying the critical knowledge of your organisation can be a solution. By identifying the different factors associated with the levels of scarcity, • Do we need KM? (The universal drivers of KM) of usefulness and the levels of difficulty of acquisition and of use of your knowledge • What is KM? (The KM continuum and value model) domains, you will easily identify the knowledge which is at risk and that should first get • Technology: the enemy within? your attention. • This is KM: functions and enablers(The K-Core model and toolkit) In this workshop, you will be presented with a methodology (MASK II) and tools (Domain • First steps: the case of Jargon PLC in Europe Knowledge Mapping and the Critical Knowledge Factor Analysis) that will help you • Quintiles (Asia) - KM analysis and the challenges faced by a MNC at the new identify the critical knowledge of your organisation. The MASK II methodology and tools frontier of an emerging market have been extensively used and validated in various international organisations.
  • 4. 4 ways to book : ' Tel: +65 6423 9987 7 + Ark Group Australia Pty Ltd : aga@arkgroupasia.com Fax back this form on +65 6423 9575 Main level, 83 Walker Street, www.kmasia.com North Sydney, NSW 2060 Workshops ( select A / B / C / D / E / F ) Australia Organisation Name Address Postcode Phone Fax Conference please tick Given Name Surname Job Title Email Address Delegate 1 o o Delegate 2 o o Delegate 3 o o Delegate 4 o o Delegate 5 o o Delegate 6 o o Delegate 7 o o Delegate 8 o o Group discounts Delegates 1-4: Standard, Early Bird or Membership Discount pricing Delegates 5-10: 25% Discount off the Standard price 11th delegate or thereafter : 30% discount off the Standard price Group discounts can not be used in conjunction with any other offer or discount. Two-day conference o SGD$ 1495 + GST = SGD$ 1599.65 Signature I have read and accepted the booking conditions o US$ 1100 + GST = US$ 1177.00 Please note: Payment must be received in full prior to the event to guarantee your place Post-conference workshop o Mastercard o Visa o American Express o SGD$ 745 + GST = SGD$ 797.15 A B C D E F Card number o US$ 550 + GST = US$588.50 (please circle) We recommend to book early as places at our workshops are strictly limited in Expiry date order to guarantee a high level of interactivity amongst delegates and the workshop leaders. Cardholder’s name Early Bird o Save 10% exp: 22/10/10 Cardholder’s signature Member Discount o Save 15% exp: 22/10/10 o Payment enclosed I am a member of one of the Please specify organisation for verification: (Cheques should be made payable to Applied Research & Knowledge (Ark) Pte Ltd) supporting organisations. o Please invoice me Booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. Suntec Singapore International In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. C o n v e n t i o n & E x h i b i t i o n C e n t r e 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following 1 Raffles Boulevard, Suntec City, cancellation charges: Singapore 039593 - Cancellations notified over 45 days prior to the event will not incur a cancellation fee. - In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation Contact: (65) 6337 2888 fee will be charged. - For cancellations received less than 30 days prior to the event, the full delegate rate must be paid http://www.suntecsingapore.com and no refunds will be available. 5. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. 6. All cancellations must be received in writing. 7. Ark Group will not be held liable for circumstances beyond their control which lead to the Sponsor at KM Asia 2010: cancellation or variation of the programme. 8. This contract is made under the law of the Republic of Singapore. Collaboration and Innovation 9. Delegates are responsible for their own travel, accommodation and visa requirements. 10. Applied Research & Knowledge (Ark) Pte Ltd is the registered company name of Ark Group. Sponsor and Exhibit at KM Asia 2010 Company Registration No. 200103429M Contact: Bhuwan Rai, Sponsorship Manager We occasionally allow reputable companies to mail details of products we feel may be of interest. (p) +65 6423 9987 If you do not wish to receive this service, please tick this box q (email) aga@arkgroupasia.com D099