Ken self presentation

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Ken self presentation

  1. 1. Establishing Business Processes for Better Information Management A Case Study from Shell Ken Self Data Manager Strategy and StandardsCopyright of Royal Dutch Shell plc Date 31/08/2011 1
  2. 2. About ShellCopyright of Royal Dutch Shell plc September 2011 2
  3. 3. Establishing Business Processes for BetterInformation Management Implementing an information management process that integrates with business processes Raising awareness and building skills in information management Establishing continuous improvementCopyright of Royal Dutch Shell plc September 2011 3
  4. 4. Agenda Background Consolidate Data Skills Establish a Data Process Sustain the Skill PoolCopyright of Royal Dutch Shell plc September 2011 4
  5. 5. Where we have been - timeline2004 Formed a global team in Downstream focussing on master data2005 Data Quality Standards applied2006 Central data management operations goes live2007 Automation of quality checking2008 Data Process established with Group responsibilities2009 Upstream data operations commence2010 External benchmarking2011 Data quality training programmeCopyright of Royal Dutch Shell plc September 2011 5
  6. 6. Key Business Processes and related Data Objects Asset Integrity ? Asset, equipment, functional location Hydrocarbon Inventory Management ? Product, plant, storage location Offer to Cash ? Customer, product, pricing Requisition to Pay ? Material, service, vendor, contract Well and Reservoir Management ? Field, reservoir, wellCopyright of Royal Dutch Shell plc Footer: Title may be placed here or disclaimer if September 2011 6 required. May sit up to two lines in depth.
  7. 7. Agenda Background Consolidate Data Skills Establish a Data Process Sustain the Skill PoolCopyright of Royal Dutch Shell plc September 2011 7
  8. 8. Consolidate Data Skills - what we did Create a data management organisation (2004) ? Initially focussed on data operations (create, update, delete) ? Guide process teams designing business processes on data best practices Consolidate part-time data workers to full-timers ? 5,000 individuals in the business -> 1,000 FTEs Document and standardise data management procedures ? Consistent application of business rules ? Standard process for all data objects Measure data quality and process KPIsCopyright of Royal Dutch Shell plc September 2011 8
  9. 9. Consolidate Data Skills - value Implementing an information management process that integrates with business processes ? Implement an end-to-end data management process ? Data quality requirements defined by business process owners Raising awareness and building skills in data management ? Communicate the need for data governance ? Concentrate the skill pool Establishing continuous improvement ? Measure data quality and data process performanceCopyright of Royal Dutch Shell plc Footer: Title may be placed here or disclaimer if September 2011 9 required. May sit up to two lines in depth.
  10. 10. Agenda Background Consolidate Data Skills Establish a Data Process Sustain the Skill PoolCopyright of Royal Dutch Shell plc September 2011 10
  11. 11. Establish a Data Process - what we did Data recognised as a distinct process (2008) ? Alongside other process executives and owners ? Process Executive (VP) and Process Owner for Data Responsible for operations, design and business interface ? Controls, standards, procedures, measurement, reporting Establish continuous improvement to data processes ? LEAN Sigma training ? Measurement, Logging errors External benchmarking ? Best practices, Top QuartileCopyright of Royal Dutch Shell plc September 2011 11
  12. 12. Establish a Data Process - value Implementing an information management process that integrates with business processes ? Data processes managed end-to-end in one place ? Improvements driven by business process requirements Raising awareness and building skills in information management ? Increased focus on data as a process ? Increased need for design skills as well as operational Establishing continuous improvement ? LEAN Sigma applied to data processesCopyright of Royal Dutch Shell plc Footer: Title may be placed here or disclaimer if September 2011 12 required. May sit up to two lines in depth.
  13. 13. Agenda Background Consolidate Data Skills Establish a Data Process Sustain the Skill PoolCopyright of Royal Dutch Shell plc September 2011 13
  14. 14. Sustain the Skill Pool - what we are doing Implemented a Data Management training programme (2011) ? Reduce dependency on vast experience Awareness training for everyone ? One hour e-Learning video & case study Knowledge training for developing data practitioners ? Workshops, reading, eLearning, assignments ? ~40 hours commitment over 3 months Knowledge training for business process managers and data workers ? "Light" version of practitioner training - under development Skill level training and certification for data professionals ? Emphasis on practical application through projectsCopyright of Royal Dutch Shell plc September 2011 14 ? IQCP certification from IAIDQ
  15. 15. Sustain the Skill Pool - value Implementing an information management process that integrates with business processes ? Increased understanding of the needs of our data customers Raising awareness and building skills in information management ? Training courses for data workers ? Data awareness training for all Establishing continuous improvement ? Pipeline of green belts and black belts with data expertiseCopyright of Royal Dutch Shell plc Footer: Title may be placed here or disclaimer if September 2011 15 required. May sit up to two lines in depth.
  16. 16. Recap Five key processes 2004: Created a data organisation to consolidate data skills ? Focus on data management operations 2008: Created a data process organisation ? Focus on continuous improvement 2011: Implemented a data management training programmeCopyright of Royal Dutch Shell plc September 2011 16
  17. 17. Q&A 17

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