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ICT GovernanceKaren Scott DavieChief Information OfficerNSW Business Chamberksd@nswbc.com.au
AgendaWhy is ICT Governance important for the business?Key IT Governance DecisionsICT Principle DecisionsCase Studies  • P...
Why is ICT Governance important?ICT Business Principles• Leverage economies of scale• Standardise processes and technologi...
Key ICT Governance Decisions•   ICT Principles decisions•   ICT Architecture decisions•   ICT Infrastructure decisions•   ...
ICT Principle Decisions• High level statements about how ICT is used in the  business• Aim to gain above industry-average ...
Case StudyNSW Business ChamberVideo
Our ICT Goals• Compliance with ICT Governance & Risk  Management• Architectural integrity• Consistent, flexible infrastruc...
Business Benefits of ICT GovernanceEnable the business as a wholeEnsure information integrityPromote common customer viewP...
Change Management
Change Approach• Change Advisory Board• Formal Submission required for (including reasons  and specific outcomes);  • Smal...
Change Items • Development of Corporate Applications/Systems • Infrastructure – New/Change/Enhancement • Procurement of IC...
ICT – who we are and what we do                         12
ICT Strategy 2012FYMain BusinessOutput                                                          Major Business            ...
ICT Roadmap July 2011 to June 2012                                                                                       C...
Strategic Process                    Vision                    Mission                    Corporate plan                  ...
NSWBC ICT Continuous Improvement                       Model Sm                                                         ar...
ICT Engagement Strategy Model                  Outcomes          Organisational Strategy and                              ...
Lessons Learned
Questions & Answers
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Karen davie scott presentation

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Transcript of "Karen davie scott presentation"

  1. 1. ICT GovernanceKaren Scott DavieChief Information OfficerNSW Business Chamberksd@nswbc.com.au
  2. 2. AgendaWhy is ICT Governance important for the business?Key IT Governance DecisionsICT Principle DecisionsCase Studies • Professional Services organisation NSW Business ChamberLessons LearnedQ&A
  3. 3. Why is ICT Governance important?ICT Business Principles• Leverage economies of scale• Standardise processes and technologies where appropriate• Common tools and business diversity (one ERP systems)• Cost Control and Operational Efficiency• Alignment and responsiveness to negotiated business requirements
  4. 4. Key ICT Governance Decisions• ICT Principles decisions• ICT Architecture decisions• ICT Infrastructure decisions• ICT Investment and prioritisation decisions• Business Applications needs 5 key interrelated ICT decisions
  5. 5. ICT Principle Decisions• High level statements about how ICT is used in the business• Aim to gain above industry-average business value from ICT• Clarity and focus enterprise decisions• Optimises the business’ results
  6. 6. Case StudyNSW Business ChamberVideo
  7. 7. Our ICT Goals• Compliance with ICT Governance & Risk Management• Architectural integrity• Consistent, flexible infrastructure• Rapid deployment of applications – new/changes and enhancements• Measured, improving and communication value and responsiveness
  8. 8. Business Benefits of ICT GovernanceEnable the business as a wholeEnsure information integrityPromote common customer viewPromote consistent architectureReuse before buy; buy before buildManage ICT as an Investment
  9. 9. Change Management
  10. 10. Change Approach• Change Advisory Board• Formal Submission required for (including reasons and specific outcomes); • Small • Medium • Large
  11. 11. Change Items • Development of Corporate Applications/Systems • Infrastructure – New/Change/Enhancement • Procurement of ICT defined services $1000 Hardware and Software • SLA’s • Service / Support of ICT • Security • Change of Technology – National - Server/Desktop
  12. 12. ICT – who we are and what we do 12
  13. 13. ICT Strategy 2012FYMain BusinessOutput Major Business ICT Projects Core Systems Core Systems All new systems must be integrated with All new systems must be integrated with the core systems and productivity tools the core systems and productivity tools
  14. 14. ICT Roadmap July 2011 to June 2012 Cost savings, Vendor Management Acquisitions, ICT Cost Savings Integration projects ACA ICT Taskforce RFT Telecommunications Contracts Innovation DMS SharePoint upgrade Process Improvement ACA ICT Taskforce People Development Acquisitions, ICT Integration projects CMS platform Corp Website Strategy ICT Service Delivery, Mgmt Reporting DRP Implementation & BCP Application Enhancements, Upgrades & Continuous improvement ICT Education program Note: ICT Blackout periods 18 Dec 2011 to 10 Jan 2012 and 23 June to 7 July 2012 for any application changes
  15. 15. Strategic Process Vision Mission Corporate plan Business Plans Operational Plans Technology Plan / Service Level Agreement HR plan… PMO Project reporting KPI Tracking Products or Services Client satisfaction Survey Profit
  16. 16. NSWBC ICT Continuous Improvement Model Sm art ,E ffic T i IC res ent u t e en xibl ou se rce of nm Fle s ICT viro nd En st a bu Ro re, cu SeEffe ctive Partne T d IC &V erne alua ng Gov ble ri Inte Well rnal Reduce Complexity
  17. 17. ICT Engagement Strategy Model Outcomes Organisational Strategy and Competitive Differentiation ICT Eng Outputs Alignment and business age transformation me nt Inputs Operational excellence
  18. 18. Lessons Learned
  19. 19. Questions & Answers
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