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  • 1. How new technologies can help KM James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesrStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 Both books from: www.steptwo.com.auStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 1
  • 2. It’s not not about the technology Technology plays a key role, and technology has changed (Quote by Andrew McAfee and others)Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 BLOGS WIKIS ACTIVITY STREAMS TEAM NEW SPACES SOCIAL TECHNOLOGY INTRANETS YAMMER COLLABORATION ENTERPRISE TOOLS 2.0 SOCIAL STAFF DIRECTORIESStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 “Piloting” technology doesn’t work Throwing out a technology and “seeing what happens” mostly failsStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 2
  • 3. Target business needs Focus on a specific business problem or staff group, and do what it takes to get successStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 Award-winning examples of technology supporting KM objectives www.steptwo.com.au/iiaStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 { CASE STUDY } Crew community forums at British Airways (UK) Further details: www.youtube.com/watch?v=gzp70KvBwvwStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 3
  • 4. Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 { CASE STUDY } Competitor wiki at Scottrade (USA) Further details: www.youtube.com/watch?v=8BmCylAcv7EStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 Screenshot provided courtesy of ScottradeStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 4
  • 5. { CASE STUDY } Answering questions at Sabre (USA) Further details: www.youtube.com/watch?v=dVgTgj94eTsStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 Screenshot provided courtesy of Sabre HoldingsStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 Screenshot provided courtesy of Sabre HoldingsStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 5
  • 6. { 60% of all questions asked receive an answer within the first hour }Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 Screenshot provided courtesy of Sabre HoldingsStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 { CASE STUDY } The Tube at IDEO (USA) Further details: www.steptwo.com.au/iiaStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 6
  • 7. { “Effective knowledge sharing is a social activity that’s enabled by technology” }Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 Speaking Intranet News Screenshot provided courtesy of IDEOStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 Speaking Intranet News Screenshot provided courtesy of IDEOStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 7
  • 8. Speaking Intranet News Screenshot provided courtesy of IDEOStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 Speaking Intranet News Screenshot provided courtesy of IDEOStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 You can’t change culture with technology Match today’s culture to get adoption and useStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 8
  • 9. But technology can help! Used the right way, technology can get a great lever for changeStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 James Robertson, Step Two Designs !  Email: jamesr@steptwo.com.au !  Twitter: s2d_jamesr !  Website: www.steptwo.com.au !  Blog: www.steptwo.com.au/columntwo !  Articles: www.steptwo.com.au/subscribeStep Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011 9