Dato ir abdul nasir abdul razak


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Dato ir abdul nasir abdul razak

  1. 1. KM ASIA 2010 Knowledge Management as Key Ingredients of Success in MALAYSIA AIRPORTS HOLDINGS BERHAD (MAHB) Presented by DATO’ IR ABDUL NASIR ABDUL RAZAK and KM Unit Team POKM @ 0 MAHB
  2. 2. Outline Who am I KM Evolution in Malaysia Airports Culturalise KM in Malaysia Airports Technologies as an enabler platform in the organisation as a whole Continuous knowledge retention in Malaysia Airports Moving forward
  3. 3. MAHB PROFILE Malaysia Airports Holdings Berhad was established following the corporatization of the Department of Civil Aviation (DCA) on Nov 1, 1992 MAHB took over the overall management operation and maintenance of all commercial airports in Malaysia including STOL’s. MAHB Vision "World Class Airport Business.“ Mission Statement Providing world-class aviation gateways Managing cost-effective airport network and services Exceeding the expectations of customers, shareholders and other Stakeholders. KM Policy: We shall deliver world class technical specialist services to meet stakeholders satisfaction by farsighted planning and prudent development strategy company-wide via knowledge-savvy workforce, effective communication, dynamic tools and value optimization Nature of Business Aeronautical operations Commercial activities – non- aeronautical revenue e.g. retail, food & beverages, parking facilities, Free Commercial Zone, leasing commercial spaces, etc Others business activities e.g. agricultural and horticultural, project management, hotel, ICT, POKM @ 2 MAHB event management, auction, International airports (5) STOL Ports are not indicated (18) overseas venture, fueling, etc Domestic Airports (16)
  4. 4. MAHB PROFILE Malaysia Airports Holdings Berhad was established following the corporatization of the Department of Civil Aviation (DCA) on Nov 1, 1992 MAHB took over the overall management operation and maintenance of all commercial airports in Malaysia including STOL’s.Sabiha Gocken Hyderabad International Corporatization of MAHB was in lineAirport, Government’s privatization policy introduced in 1983, International with the aimed at ; Turkey Airport, India lessening financing and administrative burden of government; and providing an opportunity for the private sector to participative actively in the economic development of the country. Sabiha Gocken International Gocken Sabiha Airport, Male International Strategic Focus Airport,Turkey Airport, International Maldives "WorldTurkey Airport Business.“ Class New Delhi Mission Statement International Providing world-class aviation gateways Airport, India Managing cost-effective airport network and services Exceeding the expectations of customers, shareholders and other Stakeholders. Khartoum Madinah & Jeddah International International Airport, Airport, Sudan Saudi Arabia Operated by MAHB Under proposal
  5. 5. About Me • KM is about culture, not technology • Not as a project but as a JOURNEY! • KM = Tacit + Explicit • Believe KM is a key for present and future • Believe KM is a thing well worth investing • Believe KM as one of an increasing number of intangibles/ tangible • Believe KM driven by top management / CKO • Passionate about using KM to create and improve - Processes / Services - Innovation
  6. 6. Biodata Education Started career in the Public Works Department in 1982, working in Oil and Gas sector then working for 2003: Msc. In Integrated Construction Project several years in Singapore in the high-rise building Management (UiTM) Shah Alam construction before joining Malaysia Airports in 1993. 1987: BSc. In Civil Engineering (Hartford), Previous posts include Project Manager for KLIA Connecticut, USA development, Manager of Infrastructure and other 1982: Dip. In Civil Engineering (UiTM) Shah Alam buildings, MA (Sepang). Assistant Project Manager of National Exhibition and Convention Center MAHB, 1979: Certificate in Civil Engineering (Hydraulics and Senior Manager for Technical Research and Planning Public Work), PUO ,Ipoh MAHB before assuming the current position. Current position: Also directly involved in the major airport infrastructural project such as planning, design and Duration - 2002 – Present Designation - General Manager construction of LCC Terminal; upgrading of KLIA; Department - Planning and development, MAHB planning, design and implementation of National Airport Master Plan. PROFESSIONAL Memberships’ Member, World standing Committee on Safety and Technical, Airports Council International (ACI), Geneva, SWITZERLAND Committee member responsible for the development of ACI Terminal Design Manual to be launched for use for reference in designing airport terminal amongst member state Graduate Member Board of Engineer Malaysia (BEM) Members Society of American Value Engineer (SAVE) Member Malaysian Institute of Value Management (IVMM) POKM @ Value Management of Malaysia Institute 5 Malaysia Institute of Management (MIM) MAHB Chairman / Project Champion on Steering Committee Lean Six Sigma Programme
  7. 7. My Team General Manager Total staff = 90 PROJECT CLIENT OFFICE MANAGEMENT PLANNING TECHNICAL personnel SPECIAL PROJECT EXCELLENCE OFFICE (23 staff) (18 staff) (25 staff) (24 staff) 6
  8. 8. Key success factor • Management buy-in • Passion about the subject • Predictive problem solver • Lots of reading – promote e-book, audio book • Innovative knowledge corners • Latest repository – software & hardware • Explore latest software technologies for open community collaboration • Simplied process – creating platform for whole community 7
  9. 9. KLIA 1 & KLIA2 KLIA 1 Proposed KLIA2 8
  10. 10. Accolades 9
  11. 11. Framework Collaborative Office Environment
  12. 12. KM Formulae ‘08 – ‘09 ‘09 – ’10 ’10– ‘11 ’11 – ‘12 ’12 and beyond KNOWLEDGE KBO KNOWLEDGE INTERNALISATION K-UTILISATION K-CREATION TRANSFORMATION INTERNALISATION • Establishment of • Communities if CKO • Knowledge – • Follow existing Practices (CoPs) Based • e-library, e- Organisation • Follow existing Roadmap repository Roadmap using: • K-professional (KBO) • National • K-worker - K-Sharing using community • Formation of recognition • After Action physical business Review • K-measurement architecture, partnership with • To emulate culture driven k- • Establish of K- external current success • Development of tools and existing enablers associates to others internal technology consultation • KM Case Study/ - K-Preservation • Establish K- • Most Admired Journal at using existing sustain • KM Portal MAHB Knowledge technology and strategies enhancement Enterprise Innovative (MAKE) Knowledge Professionals • Preserve in journal First Wave Second Wave Third Wave
  13. 13. KM Evolution in Malaysia Airports Where We Are NOW?? 2010 New corporate office Malaysia Airports portal Communities of Practices (CoPs) People Culture change Technology Process 2004 Where we started?? Management Buy-In Consolidate all Malaysia Airports’s website into POKM @ www.malaysiaairports.com.my 12 MAHB Establishment of K-Office
  14. 14. K-Office Knowledge Management System for collecting, organising, collaborating and disseminating POKM @ knowledge 13 MAHB
  15. 15. e-Repository One stop info for internal airport communities POKM @ 14 MAHB
  16. 16. Knowledge Sharing Session (KSS) Value Management team workshop Exchange Program KSS on Techno KSS with Top KSS on Project Economic Management Management POKM @ 15 MAHB Townhall with Managing Director and Chairman
  17. 17. Value Management What is 2010 necessary Project Value: RM 303,989,429 for a Saving through VM: RM 51,732,006 Satisfaction desired of Needs user VALUE 2009 Project Value: RM 339,512,767 Use of Saving through VM:RM 32,621,000 Resources Everything that is required to 2008 satisfy Project Value: RM 231,983,712 needs Saving through VM: RM 62,678,519 POKM @ 16 MAHB
  18. 18. The Conventional Approach vs the VM Approach Individual Efforts (Silos) VM Approach Team Effort (Cross Functional) Stakeholders VM Specialist Procurement Operation & Maintenance IT management Finance Knowledge Engineers Management
  19. 19. Previous Corporate Office POKM @ 18 MAHB
  20. 20. New Corporate Office POKM @ 19 MAHB
  21. 21. Enterprise Content Management System POKM @ 20 MAHB
  22. 22. Study visit and conference KM Asia 2008 Bank Negara Malaysia Incheon Int Airport University Science Islam Malaysia (USIM) Sydney & Adelaide Int Airport POKM @ 21 MAHB Global Emerging Knowledge Organisation (GEKO)
  23. 23. Corporate website www.malaysiaairports.com.my POKM @ 22 MAHB
  24. 24. Portal / Facebook POKM @ 23 MAHB
  25. 25. Communities of Practices (CoPs) CoP AVSEC CoP Eng Tangible KM Product CoP AFRS CoP Operation CoP Admin POKM @ 24 MAHB
  26. 26. e-Bulletin & magazine External KM Bulletin Internal Platform to share knowledge virtually and POKM @ preserve in the server 25 MAHB
  27. 27. ‘Teh tarik’ session, ‘Mee kolok’ session, ‘Nasi Dagang’ Session, ‘Nasi Kerabu’ Session, Morning with Airport Manager (AM) POKM @ 26 MAHB
  28. 28. Knowledge Professionals Certified Project Management Program (PMP) Council Member to Institute of Value Management Malaysia Professional Engineer (Ir.) recognition by Board of Engineers Malaysia Member to ACI World on Safety and Technical Standing Committee Member to Airport Management Professional Accreditation Programme (AMPAP) Master / Phd POKM @ 27 MAHB
  29. 29. Rewards & recognition • CoPs of The Year • Knowledge Sharing Best Presenter • Innovative Idea of The Year • Sponsorship POKM @ 28 MAHB
  30. 30. Continuous Knowledge Retention in MAHB Retired Employees Brain Drain Knowledge Walk Away To Retain Knowledge One-stop repository Use centre Innovation idea Reuse Staff Exchange program Job rotation Fertilisation Program
  31. 31. Moving forward Beyond 2010 – KM implementation across MAHB transform MAHB as Knowledge-based Organisation in Malaysia Recognised at Most Admired Knowledge Enterprise (MAKE) secretariat for KM at national level Preserve our journey in a journal POKM @ 30 MAHB
  32. 32. THANK YOU POKM @ 31 MAHB