Enterprise Social Networking as the heart ofyour social BusinessArjen Jelsma – CapgeminiNiels van der Zeyst – Yammer#onlin...
The way we see it    The reason we wake up in the morning is to        help organizations to transform into thesocial busi...
The way we see it We firmly believe a connected Social Business is     a better business. By focusing on the human    fact...
A Social Business is…. … an organization that in every aspect of their     business think about what their employees,stake...
What we do                               External                Social CRM                Communities         Data       ...
What we do                               External                Social CRM                 Communities         Data      ...
My personal hero                                         RFI for ING | August 2012                   Copyright © Capgemini...
http://www.youtube.com/watch?v=CuNknziU             guo&noredirect=1            from 4:40 – 8:15                          ...
Enterprise Social Networking adds values                                                                 RFI for ING | Aug...
Agenda
CROSSADOPT ADDEDSILO       VALUE                             Conversation       Added value is key: WorkFocus on helping ...
Sales             Marketing                                 CUSTOMERS   COMPANIIES   EMPLOYEES                            ...
Remove communication barriers and give employees a voice, information,and the tools they need to take your business to the...
Teams need to connect, learn from each other, and thrive in a world of rapidchange.                                       ...
People, culture and communication are the key success drivers for agile business’.                                        ...
Traditional Intranets offer great capabilities for publishing content and providingaccess to structured information. Socia...
Faster problem solving, by identifying and                                                                                ...
Efficient workflow: employees save time by                                                           collaborating in publ...
Highly connected / mobile: Professionals who                                                            work together but ...
Platform IT needsSoftware people love
SarahEMEA Alliancessgunderson@yammer-inc.comMob: 00447780978566NielsCustomer Success Leadniels@yammer-inc.comMob: 00447771...
Highlights of Yammer at Capgemini                                                          RFI for ING | August 2012      ...
September 2008    38 members the first month                                                       RFI for ING | August 20...
October 2008    + 22 members   Including                                         RFI for ING | August 2012                ...
March 2009             1000 members             Code of Conduct                         RFI for ING | August 2012         ...
May 2009           2000 members                                                RFI for ING | August 2012                  ...
November 2009                5000 members                                                     RFI for ING | August 2012   ...
November 2009                By accident                 Costs: $30.000                                                   ...
June 2010            Live Reporting            Recontres with 8500 members                                                ...
August 2010                                    RFI for ING | August 2012                                              Subj...
September 2010                  Live Reporting                 Recontres with 14,250 members                              ...
December 2010                18,500 users                                                     RFI for ING | August 2012   ...
SNEP adoption model                                            RFI for ING | August 2012                                  ...
How did we do this?      #benefit      Yammer Time      Live Reporting      Achievement Bots      Sharepoint Integration  ...
At the moment….                    41.786 members              Top 3 biggest Yammer Networks Globally            … we know...
#Benefit                                 RFI for ING | August 2012                                           Subject and d...
#Benefit                                 RFI for ING | August 2012                                           Subject and d...
#Benefit           “We have SharePoint, team rooms, and open source wikis. All of them have their           use cases and ...
About CapgeminiWith more than 120,000 people in 40 countries, Capgemini is oneof the worlds foremost providers of consulti...
Social Business and Yammer | #onlinefuturetoday
Social Business and Yammer | #onlinefuturetoday
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Social Business and Yammer | #onlinefuturetoday

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Social Business and Yammer | #onlinefuturetoday

  1. 1. Enterprise Social Networking as the heart ofyour social BusinessArjen Jelsma – CapgeminiNiels van der Zeyst – Yammer#onlinefuturetoday29 October 2012, Utrecht
  2. 2. The way we see it The reason we wake up in the morning is to help organizations to transform into thesocial business they need to be in order to keep adding value to their customers, employees, stakeholders and ultimately themselves. RFI for ING | August 2012 Copyright © Capgemini 2012. All Rights Reserved 2
  3. 3. The way we see it We firmly believe a connected Social Business is a better business. By focusing on the human factor rather than technique, and connectingthese human factors more value is achieved. This Social Business Transformation is the key to becoming a better business, and Social Media is the facilitating technique that supports this transformation. RFI for ING | August 2012 Copyright © Capgemini 2012. All Rights Reserved 3
  4. 4. A Social Business is…. … an organization that in every aspect of their business think about what their employees,stakeholders and customers need. That primarydoesn’t think about it’s own interests but thinksabout, and knows how to add value to the lives of the stakeholders, employees and customers in order to return the value for the business. RFI for ING | August 2012 Copyright © Capgemini 2012. All Rights Reserved 4
  5. 5. What we do External Social CRM Communities Data Human Enterprise Monitoring + Social Network Internal RFI for ING | August 2012 Copyright © Capgemini 2012. All Rights Reserved 5
  6. 6. What we do External Social CRM Communities Data Human Enterprise Monitoring + Social Network Internal RFI for ING | August 2012 Copyright © Capgemini 2012. All Rights Reserved 6
  7. 7. My personal hero RFI for ING | August 2012 Copyright © Capgemini 2012. All Rights Reserved 7
  8. 8. http://www.youtube.com/watch?v=CuNknziU guo&noredirect=1 from 4:40 – 8:15 RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 8
  9. 9. Enterprise Social Networking adds values RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 9
  10. 10. Agenda
  11. 11. CROSSADOPT ADDEDSILO VALUE  Conversation Added value is key: WorkFocus on helping people  Consumerisation from business value toget work done by answer “What is in it forconnecting them both  Aim-fire-adjust me!” Focus on Gettinginternally & externally  Pushing the fold Work Done
  12. 12. Sales Marketing CUSTOMERS COMPANIIES EMPLOYEES PARTNERS Finance  Company re-organisation  Replace outdated and re-alignment intranets /portals  Launch new products  Integrate with SharePoint  Enter new markets  Connect with customers,  Mergers & acquisitions partners, suppliers  CEO change  A Social Layer across  Transform relationships existing business apps with customers, partners,  Collaborate on one suppliers platform
  13. 13. Remove communication barriers and give employees a voice, information,and the tools they need to take your business to the next level. Companies with engaged employees see 18% higher productivity & 51% lower turnover Source: Gallup Consulting, Employee Engagement, Whats your Engagement Ratio?
  14. 14. Teams need to connect, learn from each other, and thrive in a world of rapidchange. Organizations see a Sales Marketing 20% - 25% boost in productivity with social Finance Source: McKinsey, The Social Economy
  15. 15. People, culture and communication are the key success drivers for agile business’. 64% of successful transformations engage & energize CUSTOMERS COMPANIES Employees PARTNERS the organization through ongoing communication & involvement Source: McKinsey, : What Successful Transformations Share
  16. 16. Traditional Intranets offer great capabilities for publishing content and providingaccess to structured information. Social brings these intranets to life with freshdiscussions and active communities. Knowledge workers spent 28 hours each week writing e- mails, searching for information, and collaborating internally Source: McKinsey, : The Social Economy, July 2012
  17. 17. Faster problem solving, by identifying and acting on solutions within 24 hours instead of weeks.Telecomms | EMEA | 11,000 employees and 450 retail storesGlobal telecommunications, internet, and financial services company with mobile, Works with SharePoint to create a moredistributed workforce turned to Yammer to improve communications, boost social, mobile, and engaging experience.innovation, and accelerate collaboration. Support issues resolved in minutes while freeing up IT resources for priority projects. “Yammer has given our people a platform for open conversations, enabling us to share more ideas and solve problems faster across our business.” Derek McManus, COO, Telefonica O2
  18. 18. Efficient workflow: employees save time by collaborating in public and private Yammer Groups.Professional Services | 1200 Employees, founded in 1966.Global provider of business software and solutions forprofessionals like attorneys and accountants.. Greater customer satisfaction: products and services improved by using an external network to solicit customer feedback. Reduced email: efficient communication replaces a scatter-shot broadcast model. “Employee engagement is a core objective we’re pursuing as a company, and Yammer is one of the best ways I know to facilitate that. It lets us leverage the power of community.” Christian Fleck, Managing Director, UK & Ireland
  19. 19. Highly connected / mobile: Professionals who work together but are geographically dispersedRetailer | 130 000 Employees, founded in 1943. use Yammer mobile Apps Highly supportive: Contact Centre Representatives needing to be plugged into the work of the entire company use Yammer Strengthening collaboration: build a strong informal network that will help you to become even more efficient “With Yammer, you immediately have access to a variety of people – and you can more easily build your network outside of your immediate circle of influence.” Head of global intranet and internal digital channels
  20. 20. Platform IT needsSoftware people love
  21. 21. SarahEMEA Alliancessgunderson@yammer-inc.comMob: 00447780978566NielsCustomer Success Leadniels@yammer-inc.comMob: 00447771892843
  22. 22. Highlights of Yammer at Capgemini RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 24
  23. 23. September 2008 38 members the first month RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 25
  24. 24. October 2008 + 22 members Including RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 26
  25. 25. March 2009 1000 members Code of Conduct RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 27
  26. 26. May 2009 2000 members RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 28
  27. 27. November 2009 5000 members RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 29
  28. 28. November 2009 By accident Costs: $30.000 RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 30
  29. 29. June 2010 Live Reporting Recontres with 8500 members RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 31
  30. 30. August 2010 RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 32
  31. 31. September 2010 Live Reporting Recontres with 14,250 members RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 33
  32. 32. December 2010 18,500 users RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 34
  33. 33. SNEP adoption model RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 35
  34. 34. How did we do this? #benefit Yammer Time Live Reporting Achievement Bots Sharepoint Integration RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 36
  35. 35. At the moment…. 41.786 members Top 3 biggest Yammer Networks Globally … we know Yammer and how to make it work. RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 37
  36. 36. #Benefit RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 38
  37. 37. #Benefit RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 39
  38. 38. #Benefit “We have SharePoint, team rooms, and open source wikis. All of them have their use cases and are focused on specific topics, but there was a gap in the way we collaborated. With Yammer, we can work on innovative ideas and commit people to new ideas more quickly and easily." – Ron Tolido, Global CTO, Capgemini “I’ve decreased my number of received emails by 40% . Time to find experts has decreased by app. 60%" – Andy Mulholland, Former Global CTO, Capgemini RFI for ING | August 2012 Subject and date Copyright © Capgemini 2012. All Rights Reserved 40
  39. 39. About CapgeminiWith more than 120,000 people in 40 countries, Capgemini is oneof the worlds foremost providers of consulting, technology andoutsourcing services. The Group reported 2011 global revenuesof EUR 9.7 billion.Together with its clients, Capgemini creates and deliversbusiness and technology solutions that fit their needs and drivethe results they want. A deeply multicultural organization,Capgemini has developed its own way of working, theCollaborative Business ExperienceTM, and draws on Rightshore ®,its worldwide delivery model.Rightshore® is a trademark belonging to Capgemini www.capgemini.com The information contained in this presentation is proprietary. © 2012 Capgemini. All rights reserved.
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