Introductions.IMPORTANT- Acknowledge/ confirm their areas of interest per form. Request to introduce our company for few minutes before we talk about issues?
So, what are we hearing from our clients? They want to expand into new markets; but markets are changing everyday. Each advance in technology disrupts old ways of doing business, and operators are constantly playing catch-up.Re new competition- MVNOs are the perfect example of how new providers can just come in, leverage operator assets, and make money. Another example- Sure, subscribers get their phone and data plan provisioned with operators, but then they go right to the online app store and spend more on buying functional apps. Operators SHOULD be getting a share of that money; if only they knew how to deliver what their customer wants! Aricent has helped several operators get closer to their customers by enhancing customer-centricity of their infrastructure- from the network and up to the edge, enabling the operator be more customer responsive. And even if operators can do this, they must work with third parties in partnership.New business models- New vendors are continually trying to leverage operator assets- it makes sense in many markets to work with these vendors. Vendors could be franchise partners, application development partners, service enablers, the list goes on. The business models required to work with these players is significantly different from the traditional way of doing business. Also, operators MUST LEARN from players on how to develop apps and services that make sense to the subscribers.New Ways of Attracting and Retaining customers- Why is it possible for Facebook, Google, and Twitter to attract millions of users in a matter of days, when they first launched and now, whenever they offer a new service? Why can’t an operator boast of doing something like that? There are several factors, the crucial being getting to know the customer, and having an infrastructure/ IT environment that is AGILE. Another industry that is good at customer centricity is retail- They are constantly figuring out ways to stay in touch with their customers, and in turn, give their customers reasons to stay loyal. What can operators learn ? Sure, the services are different, but they can learn more about attracting and retaining customers from other industries and working with third parties who seem to get it. (Can talk about cloud here, as an enabler)We have helped telcos evolve into new business models and work with partners.SO, WHAT ARE YOU SEEING?
In our work with so many telcos worldwide what we’re finding is that there is a fundamental shift. Telcos are constantly having to re-invent themselves, gone are the days where you could invest heavily into infrastructure and expect to monetize AFTER. Where is the money today and in the future? In apps, in new services such as M2M. No one party owns the customer, but operators are in a great position to get in on the game- after all, even the best M2M service needs assured connectivity! Operators have to work with any and all parties that are wooing the same susbscriber-base, in order to monetize their pipes. For pipes to be rich and smart, operators have to rethink anew from the network and up. (Aricent can help. Mention some examples of how we helped telcos work with vendors, M2M,…). – SO WHAT ARE YOU SEEING?
Right shore refers to whatever combination of offshore and on-site the client prefers
<Service provider>Keywords: Customer Experience, service performance, capacity planning, VoIP, IMSSolution Highlights include:Partnered with IPTEGO - built solution over Palladion - their passive s/w based diagnostics and service assurance solution Used of existing tapping points and integrated with other existing OSS tools to provide further value.Near real-time Data for VoIP/IMS network for Network, Customer and per-Call performance
VodafoneKeywords: ManagedServices,New product developmentSolution Highlights include:Shared services approach to testing and support with overlap into delivery process to optimize resource usage. Day 1 effective daily onsite rate reduction by 25%Leveraged knowledge of legacy systems & experience in decommissioning process to reduce 10 tools in year 1 and 15 additional tools planned in year2Simplified Governance, Flexible and Multi-Skilled pool of onsite and offshore staff ready for development and execution of work packages as per Project DemandOngoing development cost reduction through optimized architecture & working with system architect for a strategic vision and roadmapFlexible work-package based DeliveryManaged Development, deployment & handover of defined projectsSupport for pre-gate3 Project Management and Solution Architecture activities as per demandFlexible onsite & offshore resource pool
YTLKeywords: Applications, WiMAXSolution Highlights include:Software download manager for OTA upgradeFeature Richness enhanced by QoEWiMAX Connectivity – speed of up to 5 times than 3G Single “Yes ID” for a user for multiple terminals & devicesAdvanced Communicator -Voice & Video , Supplementary Services, Conferencing, Presence, File Transfer, SMS/MMS, IM, Offline messages, Chat, Conversation historySocial Network Integration – Twitter, Facebook, Gtalk, Yahoo, AIM, ICQ, MSNNetwork Address booke2e Integration of Client Application with IMS Core, WiMAX Connectivity & mobile phone - IOT, multi-vendor program management (Samsung, GCT )L2/L3 Support for Launch and Operations
Nepal TelecomKey Words: Billing , mediation, inter-connect solutionSolution Highlights include:Detailed study of service provider’s current and future networks and systems, xDR formats and interfacesDeployment of Interconnect solution for interconnect data processing, analysis and reporting, billing/settlement with all partners and for all types of networks and intra-network data processing and reporting.One of few cases of “multi-faceted” convergence across technologies (CDMA, GSM, Wireline, Broadband, & NGN networks) and services in APACAricent jointly worked with the customer defining the Phase 1 of Billing Convergence & transformation roadmapAs the primary SI, Aricent undertook end to end responsibility for the delivery of hardware, software, IT/network elements, managing multiple vendors / channels. Ongoing support over the next 5 years Solution provides significant Opex reduction, enhanced customer experience, minimization of revenue leakage & Enterprise-level data consolidation.
VerizonKeywords: OSS BSS consolidationSolution Highlights include:Lead Role, leading the enterprise architecture team in the cross-company integrationProduct Parity – FR, Internet dedicated access, internet dedicated ethernet, PIP, MPLS, billing L1 changed to next-gen inventory & provisioning system; customer migration strategy changed from full migration to cap and growPhased consolidation roadmapDetailed use cases and solutions roadmapSystems ImplementationData Migration StrategyAricent continues to provide leadership after successful implementation
Entry into a leading telecom operator across Europe – ColtSigned a five year deal with COLT, a provider of data, voice and managed services primarily to businesses across Europe, for a Next Generation Intelligent Network (NGIN). The network will support 13 countries (including among others, the UK, Germany, France, Italy, Spain, Denmark, the Netherlands, Switzerland) through two physical locations based in the UK and Germany. Solution Highlights include-The network replaces COLT’s existing legacy solution and delivers new applications for both COLT and their customers. The new applications include the capability to deliver freephone, number translation services, converged number portability and access screeningA webtool that sits on top of the application has been developed in seven languages to suit the diverse customer base across multiple countriesAutomatic Speech Recognition, data driven routing plans, Voice XML support and the recording of calls. Highly scalable and reliable platform (OSP)API exposure layer enabling integration with third party applications
Entry into a leading service provider in France – Orange Business ServicesA managed Fixed Mobile Convergent Voice VPN Solution, delivering an unified communication experience across multiple communication devices – mobile and fixed, across geographiesSolution Highlights includeUnified communication solution uniting individuals, remote sites and branchesConverged fixed-mobile Voice VPN for enterprisesUnified communication solution uniting individuals, remote sites and branchesSingle point of contact for Fixed mobile communications and service administrationDelivered end to end Systems integration supportOne Number across fixed mobile devicesGSM to Wi-Fi Handover solution delivering efficient cost management Highly scalable and reliable platform (OSP)API exposure layer enabling integration with third party applicationsFuture resilient solution with support for IMS
Entry into a leading service provider in Norway – TelenorDesign, develop and deliver a virtual private branch exchange solution to SMEs target market for Telenor Norway. The solution needed to be extremely flexible to address SMEs having a few employees to 100s of employees with minimal cost.Solution Highlights include-Delivered virtual private exchange that includes main numbers, switchboard, welcome messages and menus, group functions, internal telephone catalogues and presence indication.Unified Communications suite integration mobile voice and data along with third party application integration Click to call, My answering service, virtual receptionist, Mobile and PC clientHighly scalable and reliable platform (OSP)API exposure layer enabling integration with third party applicationsFuture resilient solution with support for IMS
Entry into a leading service provider in Italy– Telecom Italia Managed Voice, Data, Interaction Services for PosteItaliane which wanted to outsource its communication infrastructure and increase business efficiencySolution Highlights include-Tailored solution by acting as partners Business ValueCombine premises-based solutions with network-based solutionsOmniPCX Enterprise, ECN for voice services, MyTeamWork for collaboration servicesIntegrated with PosteItaliane products: MS Exchange, MS LCS, Polycomm MCUInterwork with existing ItaltelsoftswitchTailored solution by acting as partners Business ValueHighly scalable and reliable platform (OSP)
Aricent Overview, as presented at NexGen Telecom, South Africa
Reduced overall FTE by up to 15%</li></ul>Managed Services | Gain Efficiencies<br />Solution Highlights<br /><ul><li>Managed Services for Operations (Outsourced Customized Delivery, New Product Development to Capacity Expansion Projects to Support Services)
7% reduction in churn</li></ul>Fixed-Mobile Convergent Voice VPN| Enhance Revenue Streams<br />Solution Highlights<br /><ul><li>Strong penetration of the Wireless-VPN market with 200K users in 2 years
Converged fixed-mobile Voice VPN for enterprises
Single point of contact for Fixed mobile communications and service administration
Significant increase in Voice revenue</li></ul>Mobile Business Network for SMEs | Enhancing Revenue Streams<br />Solution Highlights<br /><ul><li>Delivered virtual private exchange that includes group functions, internal telephone catalogues and presence indication.