Why should customers use Exchange

Making the most ofAriba Exchange

From the home page of Exchange you will find a list of communities and groups. Choose the solution or industry you are interested in. For this example we’ll pick Procurement.3 © 2011 Ariba, Inc. All rights reserved.

Once in a community you will find a variety of content in the form of widgets. Each widget houses different types of content that can be of use to the member, such as Recent Content, Recent Activity, Popular Tags, Popular Documents, and Recent Blog Posts.4 © 2011 Ariba, Inc. All rights reserved.

Probably the most important widget for the user is the actions box. Here is where you find options for starting discussions, tracking the group’s activity, and the option to receive email notifications when there is new activity within the community.5 © 2011 Ariba, Inc. All rights reserved.

At the top of the community page you’ll find some tabs. The Content tab will be of the most use to the customer. Here you will find Blog Posts, Documents, Discussions, and Polls. When you have a question on anything Ariba or industry based you’ll want to post it to discussions. In the Discussions space you can ask questions that will be answered by Ariba employees and sometimes by fellow customers who have had the same experience as you. You can also contribute to existing discussions by offering answers or thoughts on the topic. Blog posts are created by Ariba employees and are usually written on best practices and tips for customers using Ariba products and services. The Documents tab will lead you to helpful documents such as white papers, templates, and presentations focused on whichever community you are in.6 © 2011 Ariba, Inc. All rights reserved.

We highly encourage the use of discussions among our customers. Creating discussions forms a database of answers that can be accessed at any time in the future by others and cuts down on time that would otherwise be spent emailing or on the phone. Here we see a question from a customer being answered by another customer.8 © 2011 Ariba, Inc. All rights reserved.

You don’t need to have a question or a problem to get good use out of Exchange. If you are interested on keeping abreast of trends, best practices, and tutorials check out our Customer Success Group. Here our Customer Success Team churns up all sorts of great content to help our customers get the most out of our products.9 © 2011 Ariba, Inc. All rights reserved.

These are just some of what Exchange has to offer for customers. The more engaged and involved you become in the community the more you will find. Try searching the Group Directory for other niches you may be interested in. Find new peers to share ideas and best practices with. Network with other industry professionals to see what market trends are happening. So welcome to the community and let’s start collaborating!10 © 2011 Ariba, Inc. All rights reserved.

Why should customers use Exchange

by Ariba on Jun 29, 2012

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Why should customers use Exchange Webinar Transcript