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The Proven Value of the Business Network – Enhancing Your Existing Systems

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The world is not “one size fits all” and this is particularly true when it comes to business systems. As AIG has learned, it’s not just about “cloud” or “on premise”; rather it’s about how to merge …

The world is not “one size fits all” and this is particularly true when it comes to business systems. As AIG has learned, it’s not just about “cloud” or “on premise”; rather it’s about how to merge the two into a comprehensive, efficient system.

With broad source to settle initiatives, global strategies to expand compliance, and world-wide process enhancement, AIG has created a “hybrid” strategy that leverages the best of all worlds. In this round-table discussion they will share their thinking, decisions, lessons and steps taken in their quest for the “holy grail” of business efficiency.

Learn more about Ariba LIVE at http://spr.ly/LIVE2014LV-d

Published in: Business

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  • 1. The Proven Value of the Business Network – Enhancing Your Existing Systems Gary Slavin, VP – eProcurement Systems & Operations, AIG Gary.Slavin@aig.com March 18, 2014 #AribaLIVE @ariba © 2014 Ariba – an SAP company. All rights reserved.
  • 2. The Proven Value of the Business Network • • • 2 AIG Gary Slavin VP – eProcurement Systems & Operations © 2014 Ariba – an SAP company. All rights reserved.
  • 3. The Proven Value of the Business Network • AIG Leading international insurance organization serving customers in more than 130 countries 90+ years in operation 98% of Fortune 500 companies served Serves commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer 3 © 2014 Ariba – an SAP company. All rights reserved.
  • 4. Ariba Solutions Deployed • Ariba On Demand Suite including: Ariba Spend Visibility Ariba Sourcing Ariba Contract Management Ariba P2P • 4 PO integrated with SAP © 2014 Ariba – an SAP company. All rights reserved.
  • 5. Ariba History at AIG Year 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 5 Event AIG Licenses Ariba Buyer AIG Classic & SAI live Valic & AIG Annuity live AIG licenses additional Ariba Modules Domestic Life and AGLA live Extended implementation Plan developed & Business Case drafted Business Case finalized Buyer upgraded to Release 8.1 Analytics moved to production Invoicing Upgrade Started Contracts Compliance Invoicing Module HK and UGC Rollout Ariba Buyer 8.2 Sourcing and Contracts move to Ariba On-Demand Ariba Buyer 9r Development: FAQs, QRGs, Ariba Web, Tips & Tricks, Manual, Best Practices SAFG & UGC move to Ariba 9r US, UK, EMEA Transition to Ariba On-Demand Rollout P2P to Spain, Italy, Germany, South Africa France, Greece, LATAM, Japan Transition to Ariba On-Demand Continued global deployment © 2014 Ariba – an SAP company. All rights reserved.
  • 6. Key Recent Accomplishments • • • Migrated from 9r1 to On Demand Suite integration for upstream/downstream Implemented two realms: SAP (US + UK) – P2O Non SAP (ROW) – P2P • • 6 EMEA rollout (UK, Spain, Italy, Germany, SA + France, Greece 2014) Seamless integration of SAP for receiving / invoicing using SAP Ariba Network connector © 2014 Ariba – an SAP company. All rights reserved.
  • 7. Hybrid Solution • • Req to PO in Ariba Receiving/Invoicing moved to SAP Targeting single standard invoice process across all areas Single global operations team/tools Leveraging strengths of each component through seamless integration Ariba Network portal used for vendor access from both platforms 7 © 2014 Ariba – an SAP company. All rights reserved.
  • 8. E-Procurement Themes for 2014 • Globalize • Continue Global Rollout of Tools, Processes, Policies, & Operations • Complete Functional Alignments (i.e. Accounts Payable – Shared Service Centers) • Implement repeatable processes – All Regions and with PSS Standardize • Execute on Process Improvement Initiatives • Leverage templates throughout the process, avoiding rework and improving cycle times • Share data from system to system, minimize data entry duplication Streamline • Ensure 5 approval limit is implemented is all areas • Ensure effective hand offs and accountability throughout the 5-Step Sourcing Process • Drive improvements to KPI baselines established in 2013 Measure 8 • Employ workflow functionality throughout the Sourcing Process to obtain a measurable End-To-End Sourcing Process – Highlighting opportunities for improvement © 2014 Ariba – an SAP company. All rights reserved.
  • 9. Future Target State ID & Develop Strategic Opportunities Supplier Information • Portal • Registration & On Board • Risk Management • Performance Management 9 Source & Negotiate Spend Visibility • Commodity Codes • Market Intel • Analysis • Dashboard Sourcing • Compliance • eRF(x) • Category Management • Performance • Contracts Enterprise • Knowledge Repository • Ariba Discovery • Reporting Analysis © 2014 Ariba – an SAP company. All rights reserved. Contract Contracts • Compliance • Repository • Authoring • Tracking Contracts (expired) Procure Procure • Requisitions • Catalog • Workflows • Approvals • Compliance Invoice & Pay Invoice and Pay • PO Automation • PO Flip • Invoice Automation • PO & Non PO • Compliance Leverage Spend Supplier Connectivity • Enablement • Visibility of Status • Invoicing Capabilities
  • 10. Metrics / KPIs • • • • • • • • • • 10 Help desk – quantity of issues / root cause analysis and cycle time Supplier / catalog enablement Spend under management / through e-procurement tools / PO vs non-PO Spend under contract and non-compliance Catalog vs non-catalog – spend and transactions Sourcing events by commodity/region Contracts by type/region Pipeline savings and reporting Approval cycle times Spot-buy transactions / savings / cycle time © 2014 Ariba – an SAP company. All rights reserved.
  • 11. Benefits • Opportunity for vendor rationalization and controls • Savings through contract/catalog pricing compliance • Facilitates partnership with key suppliers • Automated processes and efficiencies / improved cycle times • Reduced manual entry, errors and rework • Automated, enforced workflows • Fully auditable and reportable • Integrated modules provides exponential opportunities for benefits • Detailed spend visibility for sourcing negotiation – Knowledge is Power! 11 © 2014 Ariba – an SAP company. All rights reserved.
  • 12. Lessons Learned • • • • • Executive sponsorship and mandate essential Organizational alignment to facilitate common goals Non-compliance reporting to identify opportunities Change management critical – dedicated team Get suppliers involved early – content enablement Some suppliers reluctant to participate and require leverage • 12 Third-party implementation and operations partnerships – clearly defined R&R and fully integrated teams © 2014 Ariba – an SAP company. All rights reserved.