If you’re ready to move on from paper invoice processing, this session is for you. Hear from customers who have automated their accounts payable operations to accelerate invoice processing, eliminate invoice errors and exceptions, improve on-time payment performance, and improve compliance. With a smart invoicing approach, you can free up accounts payable resources to focus on higher-value activities that help improve business performance.

1. Ernie Tan, Group Head of Sourcing, AIA Group / August 31, 2016
Mission Possible: You Can Achieve Touchless
Invoice Processing
Public

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Important information
This information reflects the status of SAP Ariba solution planning as of June 2016. All such
information is the confidential information (per the contract between our companies), and must
not be further disclosed, as stated in the confidentiality clause of that contract. This
presentation contains only intended guidance and is not binding upon SAP or Ariba to any
particular course of business, product strategy, and/or development. Its content is subject to
change without notice. SAP and Ariba assume no responsibility for errors or omissions in this
document. SAP and Ariba shall have no liability for damages of any kind including without
limitation direct, special, indirect, or consequential damages that may result from the use of
these materials.

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Agenda
Overview of AIA Group
Project Scope and Team
SAP Ariba Solution and Results
Implementation Considerations
Critical Success Factors
Next Steps


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Overview of AIA Group
*Source: Bloomberg (31 Dec 2015) by market capitalisation.

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T&E
SourcingCLM
P2P
Contract lifecycle
management – central
repository for the creation,
amendment, renewal,
termination, and
authorization of contracts
Procure to pay – requesters
access supplier’s catalogs
via the Ariba Network, raise
requisitions, purchase orders
and good receipt, as well as
accepting e-invoices
Concur Travel & Expense
– an online solution that
will deliver an efficient,
straight-through process
for approval and expense
management
Sourcing – Centralized
sourcing process workflow,
leading to a more efficient
and structured process for
managing the sourcing
process
Project scope

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Project governance – leadership
A sourcing
and
finance-led
project
Steering committee
 Country CFOs
 CTOs
 Head of HR
 Group head of sourcing
Group business sponsor
 Group head of sourcing
BUs business sponsor
 BU CFO
Strong
country
buy-in and
collaboration
is required

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Project governance – team
Core team
 Group and country project manager
 Subject matter experts: procurement, finance, IT
 Support: group organizational change management, integration
architecture, process/data analyst
 SAP Ariba solution implementation consultants
Deployment team
 Core team
 Site change champions
 Local cross-functional team of key users and end users
 Supplier enablement/contracts migration analyst
Change
management
requires high
end-user
involvement
and ownership

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Previous state – old process
Paper
invoices
Decentralized
process
Manual
invoice entry
to SAP
No purchase
orders and
goods receipt
Inconsistent
data
Manual
approval flow
Lack of
spend details

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AIA – SAP Ariba solution overview
Transaction data is interfaced to SAP and the Ariba Network
MM
FI, CO
S
U
P
P
L
I
E
R
PO export
PO status
PO
Receipt export
REM info
REM info
Remittance
PO
INV
Ariba
Network
S
U
P
P
L
I
E
R
PO-Flip
OK 2 pay export
INV
INV status
Invoice
reconciliation
Approval flows
Receiving
Requisition
process
Contract
compliance
Ariba
Procure-to-
Pay
PeopleSoft
Master data
Staff/user
information
RFI
RFP
Auction
Contract Workspace
Pricing
AribaContract
LifecycleMgmt.
Ariba
Sourcing
RFP/
auction
RFP/
auction
Contract
….
BCM
INV status

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Results
 Automation means less headcount
 Reduced transactional costs
 Improved internal controls
 Ability to “hub” AP function in
shared services center in Malaysia
 Improved information
 Improved transparency
 Contract price and terms
compliance
 Standard processes and limited
customization
 Improved controls for receiving
Accounts payable Procurement Operations

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Our AIA journey
Travel &
Expense
Project Spend Management Solution
 To make best use of resources, we rolled out SAP Ariba and Concur solutions together.
 Track record: 6-month implementation time including business case, change management, and end user training
2015
Q1 Q2 Q3 Q4
2016
Q1 Q2 Q3 Q4
2017
Q1 Q2 Q3 Q4
AIA IT-
Concur
Singapore/ Brunei &
Philippines
HK-Concur Thailand
Malaysia
Indonesia
Taiwan
Korea-Concur
Sri Lanka
New Zealand
2014
Q2 Q3 Q4
HK-SAP Ariba
Korea
Country rollout status
Cambodia
Australia
Vietnam
China (TBC)
Supplier

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Implementation considerations
 SAP Ariba solutions are new in some of AIA’s markets
 SAP integration
 Employee data quality
 Complex invoice types
 Accounting treatment and account mapping to commodity code
 Regulatory requirements in different countries
 Culture and change management
 Supplier base, disparity, and maturity

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Critical success factors
Strong local
sponsorship
Full-time resource
available
Rigorous scope
control
Cloud solution –
user expectation
management
Data migration effort
Understand local
regulatory
requirement
Effective change
management

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Next steps
Expand SAP Ariba and Concur solutions to cover all AIA major countries until Q2 2017
Continue P2P integration with sourcing-contract modules
Convert more suppliers to transact electronically
Increase the scope of SAP Ariba solution usage
 Utility bills
 Property leases
 Casual labor, such as time sheets
 Bank charges

15. Thank you
Contact information:
Ernie Tan
Group Head of Sourcing
AIA Group
AIA Building
1 Stubbs Road
Wan Chai Hong Kong
#SAPAribaLive

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