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Integration Options: Ways to Better Integration | Ariba LIVE Rome

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eCommerce is new for many sellers and often times the path to full eCommerce to ERP integration is not fully mapped out. Many IT and eCommerce departments stop at simply transacting without full ERP …

eCommerce is new for many sellers and often times the path to full eCommerce to ERP integration is not fully mapped out. Many IT and eCommerce departments stop at simply transacting without full ERP integration.

Come listen to sellers share their stories about how they successfully matured from simply transacting to full ERP/eCommerce integration with their customers.

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  • Achim T. OberhauserHead of Corporate Business since 2/2010> 10 years experience in sales and ecommerce
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    • 1. #AribaLIVE Integration Options: Ways to Better Integration Byron Wilkinson, Consultant E-Business, Computacenter Group Christian Traud, Business Services Director e-business, Computacenter Group Petr Havelka Director, Network Integration, Ariba © 2014 Ariba – an SAP company. All rights reserved. @ariba
    • 2. Integrating to Ariba: Several Options • No Integration Manual download and PO Flip • cXML or EDI Mapping/middleware behind the firewall • Cloud-based Integration Mapping/middleware in the Cloud 2 © 2014 Ariba – an SAP company. All rights reserved.
    • 3. Today’s Presenters • Byron Wilkinson Consultant E-Business, Computacenter (UK) • Christian Traud Business Services Director E-Business, Computacenter (DE) • Petr Havelka Director, Network Integration 3 © 2014 Ariba – an SAP company. All rights reserved.
    • 4. INTEGRATION OPTIONS: WAYS TO BETTER INTEGRATION Byron Wilkinson, Consultant E-Business, Computacenter (UK) Christian Traud, Business Services Director E-Business, Computacenter (DE) 4 © 2014 Ariba – an SAP company. All rights reserved.
    • 5. Computacenter …delivers IT services and solutions that enable our customers to achieve their goals © 2014 Ariba – an SAP company. All rights reserved.5 Germany Aachen, Berlin, Bielefeld, Bonn, Cologne, Erfurt, Essen, Frankfurt, Greven, Hamburg, Hanover, Heilbronn, Kassel, Kerpen, Kiel, Leipzig, Ludwigshafen, Munich, Nuremberg, Oberhausen, Ratingen, Rostock, Saarbrucken, Schwerte, Stuttgart, Wolfsburg France Antony, Bordeaux, Dijon, Grenoble, Lille, Lyon, Nantes, Nice, Orléans, Paris, Rennes, Rouen, Toulouse Benelux Luxemburg, Zaventem Switzerland Dietikon • Revenue £ 2.91 billion • Employees 12.300 • Profit before tax £ 71,3 million UK Birmingham, Cardiff, Edinburgh, Hatfield, London, Ma nchester, Milton Keynes, Nottingham, Reading WhatwedoOurmarketOurPartners • Medium - large private sector companies • Public sector • Technology Solutions & Systems integration • Multi-year outsourcing service arrangements • Supply of hardware and software technologies UK Birmingham, Cardiff, Edinburgh, Hatfield, London, Ma nchester, Milton Keynes, Nottingham, Reading
    • 6. Milton Keynes, UK Barcelona, Spain Cape Town, South Africa Kuala Lumpur, Malaysia Erfurt & Berlin, Germany Sheffield, UK Hatfield, UK Nottingham, UK Paris, France Timisoara, Romania Dallas, US Mexico City, Mexico Germany – Erfurt, Berlin • 529 Staff / 482 Agents / Current Capacity 530 (expansion up to 725) • 24 hour German, English, Polish South Africa - Cape Town • 230 Staff / 40 Agents / Current Capacity 400 • 24 hour coverage in English UK - Milton Keynes, Hatfield, Nottingham, Sheffield • 470 Staff / 431 Agents / Current Capacity 581 • 24 hour coverage in English Int’l Service Centre - Barcelona, Kuala Lumpur • 570 Staff / 500 Agents / Current Capacity 716 • 24 hour Multilingual coverage France - Paris (Roissy) • 35 Staff / 28 Agents / Current Capacity 70 • 16 hour coverage in French English, Spanish and Italian Computacenter Group Service Desk © 2014 Ariba – an SAP company. All rights reserved.6
    • 7. E-Business Solutions Are Inextricably Linked with Our Company Strategy “Contemporary E-business solutions are about user enablement for our customers and for us critical in delivering a profitable scale based operations ...” © 2014 Ariba – an SAP company. All rights reserved.7 For us E-Business is the basis for growth Adrian Priest Group Inside Sales Director
    • 8. From Hype to Commodity: Without the Right Strategy You Get Lost • First experiences around year 2000 • Opportunistic approach • Hype in market played many customers into our hands • Custom tailored solution per customer • E-Business standards did exist – the problem was there were many © 2014 Ariba – an SAP company. All rights reserved.8 Visibility Time Technology Trigger Trough of Disillusionment Slope of Enlightenment Peak of Inflated Expectations Plateau of Productivity E-Business is not always the best way
    • 9. © 2014 Ariba – an SAP company. All rights reserved.9 Catalog/ basket of goods Quote Customer Computacenter Just the combination delivers a capable standard The Challenge to Convince Customers Is Not Just about Technology • Flexible technical standards are a necessary prerequisite • The use of external partners can help to gain scaled benefits • Aligned processes are at least as important as technology • The earlier you are in touch the better you do in the project
    • 10. © 2014 Ariba – an SAP company. All rights reserved.10 But remember, there is an exception to every rule Our Way to Better Integration • Having an industrialized set of standards around the whole sales cycle • Business take on approach and team to assess potential (ROI) • E-Business Consultancy to influence customers towards our standards • Early engagements helps in having a coordinated project flow
    • 11. Did We Succeed with That Approach? About 60% of our customers already have E-Business solutions with us We are electronically processing about 500,000 orders per year Capable defined and used standards and a consistent take on approach for new business Some differentiating bespoke high-volume solutions © 2014 Ariba – an SAP company. All rights reserved.11 Yes! But we are still aiming for more...
    • 12. What Have Been Our Lessons Learned? • Accept a certain degree of complexity • Use industry standards and repeatable solutions where you can • Use external expertise where possible • Get early a business take on approach in place • Create visibility on the benefits and decide sensible on special solutions © 2014 Ariba – an SAP company. All rights reserved.12 ...and you will get the most out of E-Business
    • 13. Today’s Presenters • Byron Wilkinson Consultant E-Business, Computacenter (UK) • Christian Traud Business Services Director E-Business, Computacenter (DE) • Petr Havelka Director, Network Integration 13 © 2014 Ariba – an SAP company. All rights reserved.
    • 14. What is Automation with Ariba? • Tying your customer to your back office systems via Ariba Network Order Processing and Shipping System Accounts Receivable System Product or Stocking Database CRM System or Customer Database ERP System Sales Forecasting System © 2014 Ariba – an SAP company. All rights reserved.14
    • 15. Why Automate Your Connection? • Automated communications are: Faster More accurate (45-60%) More repeatable Less expensive (60-75%) Provides better customer satisfaction • This helps retain your customers © 2014 Ariba – an SAP company. All rights reserved.15
    • 16. Greater Accuracy = Faster Payment Avoiding re-keying and human interpretation provides greater accuracy Decreased error rates leads to faster payment, especially for invoices © 2014 Ariba – an SAP company. All rights reserved.16
    • 17. How to Automate? Ariba Integration Options © 2014 Ariba – an SAP company. All rights reserved.17 25 – 50 <500 In-house Technical Capability Required EDI CSV >300 >50 500 transactions monthly or transactions annually invoices monthly or invoices annually documents annually • High volume of transactions • Existing EDI infrastructure • Invoice only • High volume of transactions • Lack infrastructure for cXML/EDI • Requires manual effort to upload to Ariba Network • High volume of transactions • No need for additional infrastructure/software • Dell Boomi-supported SaaS and on-premise applications Sage Peachtree Intuit Quickbooks Microsoft Dynamics • Other ERP/packages supported can be built cXML >50 500 transactions monthly or transactions annually • High volume of transactions • Human readable data structure • Recommended if not already integrated • Existing integration capability
    • 18. Introduction to cXML • commerce eXtensible Markup Language • A protocol for real- time, automated communication between buyer and supplier systems © 2014 Ariba – an SAP company. All rights reserved.18
    • 19. 19 cXML and EDI Documents in an Integration Flow • cXML documents correspond to paper documents that you use every day • For example Purchase Orders Invoices Catalogs Ship Notices © 2014 Ariba – an SAP company. All rights reserved.
    • 20. Who Should Be Involved? • Typical integration teams include: 1. Integration Business Manager – Sets strategy and negotiates with customer (e.g., which apps to integrate, how to manage requests for customizations) 2. Integration Developer – Initial build and test; ongoing operations 3. (Optional) Other Team Members – Business owners of the processes: order ops, customer support, etc. © 2014 Ariba – an SAP company. All rights reserved.20
    • 21. Additional Considerations • Transactions to support • Extrinsics to support or negotiate • Project plan and repeatable processes • Toolkits © 2014 Ariba – an SAP company. All rights reserved.21
    • 22. Dell Boomi Integration Services PO/INV Supplier Supplier Supplier DB HTTPS cXML DB / HTTPS Supplier Boomi Atom Boomi Atom Supplier FTP / HTTPS Boomi Atom Supplier Supplier Supplier Boomi Atom Buyer Buyer Buyer PO/CO Boomi Atom Supplier Supplier Boomi AtomINV DB INV / INV Status © 2014 Ariba – an SAP company. All rights reserved.22

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