Dr Ariane David: How to Implement Tough Business Decisions Without Getting Sued

Ariane David, PhD
Senior Partner
The Veritas Group
Senior Lecturer
California State University, Northridge
[email_address]
How to Implement Tough Business Decisions Without Getting Sued How to Implement Tough Business Decisions Without Getting Sued Ariane David, PhD Senior Partner The Veritas Group Senior Lecturer California State University, Northridge [email_address]

THE VISION:
A culture where employees don’t become plaintiffs.
Create a culture in which employees feel that they can speak up and even complain, and where they feel they will be heard.
Create a culture where employees feel that you are communicating with them.
Create a culture of integrity where one standard fits all: everyone is held to the same values, even the boss.
Remove blame; concentrate on behaviors and results not judgments.
Treat all people with respect no matter how menial their work or how stupid their mistakes.
Build trust by being trustworthy. Do what you say you’re going to do.
Don’t be an arrogant, remote boss. Remember it’s easier to sue people you don’t like or respect.

THE PLAN:
Create a Crisis Plan for how you will handle lawsuits, whistle blowers, union threats, etc.
Don’t wait for disaster to figure out what to do; have a plan and stick to it!
Don’t trust difficult decisions to knee-jerk reactions.

THE CULTURE:
Question your own assumptions /mental model about how you run your organization.
Know what you want. The very first item on the agenda for organizational policy makers is to answer the question, “Do we really want a culture of open communication?
Create official policies that promote integrity and communication. Employees know you’re serious when you make it official. Listen when people have a complaint.
Respond openly and appropriately.
Walk the talk. What you really do when an employee has a complaint will matter way more than what you say.
Reward desirable behavior: you’ll get what you reward.

Ariane David, PhD
Senior Partner
The Veritas Group
Senior Lecturer
California State University, Northridge
[email_address]
How to Implement Tough Business Decisions Without Getting Sued How to Implement Tough Business Decisions Without Getting Sued Questions/Comments/Feedback Ariane David, PhD Senior Partner The Veritas Group Senior Lecturer California State University, Northridge [email_address]

Dr Ariane David: How to Implement Tough Business Decisions Without Getting Sued

by The Veritas Group on Jan 13, 2012

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