Nishat Ruiter, Vice President and Associate General Counsel at CA Technologies, described how Wiki technology is affecting legal professionals worldwide during her presentation at the 2014 Leadership …
Nishat Ruiter, Vice President and Associate General Counsel at CA Technologies, described how Wiki technology is affecting legal professionals worldwide during her presentation at the 2014 Leadership in Legal Technology event in New York on July 15. In her presentation, “Bridging the Gap: Using Wiki Technology to Provide Legal Guidance to a Non-Legal Audience,” Ruiter noted social media and other online tools create new risks, and organizations must understand these issues and know how to manage them as well.
According to Ruiter, even a single mistake can be costly in today’s highly connected world. Facebook, Twitter and other social networks make it simple for people to share information with one another instantly, Ruiter said, and organizations should understand how to leverage these online tools and minimize risk: “There’s rapid-fire communication, and if you or the company makes a mistake, it’s now going to be exposed to the world. There are a lot of things that happen out there that are now going to happen by the minute. We have companies that are reacting to the minute to issues that happen.”
Ruiter pointed out communicating with clients is key for any organization. If an organization can connect with its target audience and build partnerships with audience members, Ruiter said, it can help its legal department succeed: “Listen to all sides. One of the things that we did in looking at some of the tools is we talked to the most conservative of our lawyers and the most liberal and then our clients in-between. It was interesting because it really did prove to be a diversity of opinion. Once we had the diversity of opinion, we were able to really find a good solution
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