Your SlideShare is downloading. ×
  • Like
Uc2 international deployment (ENG)
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Uc2 international deployment (ENG)

  • 274 views
Published

paris tech february 20th 2013

paris tech february 20th 2013

Published in Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
274
On SlideShare
0
From Embeds
0
Number of Embeds
5

Actions

Shares
Downloads
0
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Paris, February 20th 2012 Independent & International Information Communications Technologies and Management Consultants Building the future International UC2 Deployment Risks to Overcome and Lessons LearnedInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 2. Which is the challenge we are facing? An undisputed global leader requires a worldwide network of corporate telecommunications that provides efficient and economical voice, data, and video communications in and between its various sites in each country, and between its various subsidiaries and group companies worldwide.International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 3. Case Study Facts and Figures 28 countries >18,000 employees. 56 main sites (plants) and growing upInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 4. The main reason to deploy an International UC2 network is because the multinational needs it. Work on a network Expertise in distributed through the organization Multinational and multidisciplinary teams.International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 5. Product Skill Obsolescence ObsolescenceInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 6. Networks are the nervous system of any organization UC2 applicationsmanage all type of communications.International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 7. A multinational also demands…  Business focus  OPEX instead of CAPEX - overcome credit restrictions  Cost optimization - improved performance cost, more efficient business processes  Security  Maintain or decrease company staff  Flexibility - fast adaptation to changes  MobilityInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 8. Why are youtalking about TEM in an UC2 presentation? Because it helps to get project approval. There is money here.International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 9. Who designs? Traditional Who builds? Which on-premise Who runs Systems product must integrator (Administration&Manteinance)? Who manages? be selected? Traditional Telecom Software Vendors Vendors IBM/Microsoft Cisco/Alcatel/Avaya Potential providers: Global • Aggregators. System integrators Network • IT providers Services providers • Global network services providers (GNSP) as defined by Gartner GroupInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 10. Requirements Established  Promote the use of collaboration tools inside the organization.  Promote visual communications, i.e., rich communication.  Provide advanced telecom services:  E-fax  Voice mail  Integrate with desktop applications.  Use simple telephony sets. All the advanced functionalities reside in the desktop applications.  Minimize the number of analog devices, including fax machines.  User only SIP protocol.  Integrate with corporate directory.  Implement fixed – mobile convergence (FMC). A mobile phone is an extension of the network.  Employ one-number service.  Reduce the number of local links to public telephony networks, fixed, and mobile.International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 11. UC2 - Unified Communications and CollaborationInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 12. Preferred fuctionalities  One-number service  Traveling with your desktop phone  Communications based on presence: establish the policies when, by who, and how you want to be contacted everywhere at anytime  Select your preferred device and your presence statusInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 13. IP Videoconference Traditional videoconference rooms integrated in the platform as another terminal. Everybody can join the meeting, one only needs a device with Internet access. Conventional videoconferencing rooms integration.International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 14. UC2 – Conceptual Network Design ISDN Mobile ISDN Surveillance gateway Data Center I WAN ISDN Mobile Data Center IIInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 15. UC2 – Conceptual Network Design Other Countries ISDN Mobile Moviles Moviles Galler Factory I Factory II y MPLS WAN INTERNACIONAL ISDN ISDN Data Center I ISDN Mobile BCN MAN Data Center II SPAIN MPLS WAN ISDN Showroom ISDN Company HQ Main Factory Small Factory I Branch officeInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 16. Solution Block Diagram Where are the problems? Traffic cost and stadisticsInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 17. Unified Communications Worldwide Network M M M F F F M M M M F F M F F M F F Wan Wan Wan Inter Inter Inter net net net SIP CLUSTER EMEA SIP CLUSTER LATAM SIP CLUSTER ASIA WAN InternetInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 18. Building The Multinational’s Own Cloud Corporate Cloud ServicesInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 19. The WAN Issue  The “official speech” requirements:  High quality level standards: delay, jitter, etc.  Bandwidth guarantee per channel: 32 Kbits per voice channel  Prioritization mechanism: QoS, MPLS, etc.  Symmetric links  Aggressive strategy: high speed Internet connections  Monitoring using SNMP management. Don’t be afraid of WAN bandwidth Códec de Ancho de Banda Ancho de banda Ancho de banda Audio comprimido paquetizado en Ethernet Observaciones G723 6,3 Kb/s 17 Kb/s 27,2 Kb/s Usado para la WAN Nextira G729 8,0 Kb/s 24 Kb/s 28,8 Kb/s G729A 31,2 Kb/s Usado para la WAN Cisco G711 64 Kb/s 74,6 Kb/s 84,7 Kb/s Usado para la LAN Nextira G711 87,6 Kb/s Usado para la LAN Cisco FAX 4,8 Kb/s 12,8 Kb/s 20,4 Kb/sInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 20. Top Ten Risks in UC2 international Deployment Lack of authority or leadership of the HQ managers in front of subsidiary managers. Conflict between local interest and general interest. Sometimes it’s very difficult to collect the data. Integration between different subsystems. It’s very difficult to tune it. Corporate directory LDAP. VoIP server – UC2 applications – desktop applications. Versions conflicts Telecom control costs. Traffic control Vendor Lab support. Vendors try to solve problems without asking internal support of experts. LAN equipment obsolescence, audit LANs, IP address plan. Travel expenses. Avoiding travel is a great mistake. Lack of budget for traveling. Lack of customization. Lack of internal or external consultancy services. Lack of budget for consultancy services. Errors sizing the hardware. Don’t minimize hardware resources. Don’t buy the hardware to another vendor. Users don’t use all the functionalities because they don’t know due nobody have taught them. Lack of budget for training. No vendor carrier is ready for working worldwide. Analyze vendors’ resources in each country. Nothing is big enough for most of them.International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 21. Top Ten Best practices UC2 international deployment leadership  Involve all members of the organization in the process at early stages. Influencers at C-level must be the first on board.  Design phase is very, very important. Write reports and technical specifications. Do a simple and good design. Take care of the details.  Marketing soft dollar benefits.  User friendly interface. Desktop applications integration. Presence is key.  Travel. Visit sites. One to one meetings with local managers and users. Ask about problems. Spend time with them. Do their work. Learn about their pain. Prioritize one-to-one contacts. Be careful with e-mail. Call them. Better yet, video call them. Improve your communication skills. Wine helps.  Test, Test, Test. Lab test. Field test. Pilot test. Quality assurance. Users must participate in acceptance test. Fine tuning.  Be realistic. Apply common sense.  Split the project.  Avoid emotional decisions. Lead the decision process. Each company must make its own decision.International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 22. UC2 International Deployment My Personal Vision  Evolution instead of revolution. Continuous improvement.  UC2 global implementations are essential for multinationals. Their knowledge is spread globally everyday.  UC2 is the service on the top that manages all the resources.  Companies must chose between excellence, a customized solution, or an undistinguished “commodity” service.  Integration with current desktop applications is key for the elections of the vendor.  All the IT infrastructure is affected.  Cost audit (TEM) helps to get money and improves ROI.  Where are the real challenges?  Technically: Any integration between different components.  Internal marketing to end users and to C-level.  This is a complex, laborious, long but amazing project. Good Luck.International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 23. Let us know your opinion,comments or suggestionsInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013
  • 24. Agustín Argelich  Telecom Engineer (12/1986) www.salle.url.edu  European Engineer (no. 12,868 ES) www.feani.org  Board member of the Society of Telecommunications Consultants and www.stcconsultants.org past Vice President (2 terms) and past Chairman of the International Affairs Committee (4 years)  Founder. Director. Principal Consultant. ARGELICH INGENIEROS. Independent Telecom Consultancy and Engineering Company  Member of COITT www.coitt.es  Member of IEEE www.ieee.org  Member of Cercle del Coneixement www.cperc.net  Founded the Company in 1992  25 years in telecom project management  Previous professional experience:  Barcelona 92 Olympic Organizing Committee (04/1990 to 10/1992). Technology Director IX Paralympic Games Barcelona 92. Telecom Controller during Olympic Games.  Ascó Nuclear Power Plant (03/1988 to 03/1990). Telecom Manager  Spanish Air Force. USA and Spanish Common Air Base in Saragossa (03/1987 to 02/1988). LieutenantInternational UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013