Moving forward: building a culture of continuous improvement
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Moving forward: building a culture of continuous improvement

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UC Expo London, March 2013

UC Expo London, March 2013

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    Moving forward: building a culture of continuous improvement Moving forward: building a culture of continuous improvement Presentation Transcript

    • London, March 6th 2.013 Foto Estrategia Independent, International & Intelligent Information & Communications Technologies and Management Consultants Building the future Moving Forward Building a culture of continuous improvement using UC2Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 1 -
    • Which is the challenge we are facing? Which strategies (best leadership practices) can we apply?Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 2 -
    • “Communications Columbus was looking for integrated to optimize a different route to India. business processes” He was successful because he was open- minded. He was trying to optimize an established procedure. He thought globally.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 3 -
    • Mobility is the “fall of the wall” in enterprise communications No more borders, no more geographical limits in your network Voice, data, video and control signals. Wireless high capacity data networks High capacity network ports are available everywhereMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 4 -
    • Work on a networkRigid organizations haveno future in achanging world. Learning organization Multinational and multidisciplinary teamsMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 5 -
    • Be efficient, my friend A person, machine, or organization that is efficient does a job well and successfully, without wasting time or energy. Collins Cobuild Essential English Dictionary How can efficient processes be implemented? Which strategies can we apply?Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 6 -
    • The party is over The ancient regime is disappearingMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 7 -
    • Economic Crisis is only one factor Which are the other factors that drive the current situation? Technological evolution – The IP world Social and demographic changesMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 8 -
    • Demographic considerations Probably, it is the first time in human history that new generations, our teenagers, are more innovative and dynamic than enterprises. They have always been living with what Many directors ask we (adults) call “new their kids about IT. technologies.”Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 9 -
    • History lessons learned The Polish Pomorska Cavalry, ignoring the nature of our tanks, had charged them with swords and lances and had suffered tremendous losses. General Heinz Guderian, commander of the 19th Corps.  Use the right technology.  Don’t ignore the nature of things.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 10 -
    • The innovation dilemma Innovation is a new way of doing something. Taking risks is inevitable. Evolution versus RevolutionMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 11 -
    • Barriers to overcome Why it is so complex to innovate in any consolidated organization?Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 12 -
    • Why is so difficult to implement any change?Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 13 -
    • Why is so difficult to implement any change? It’s more comfortable to do nothing “Humans only change when we really admit the consequences of not doing it”Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 14 -
    • Our mind is tremendously powerful Dr. Alonso announced: “Neurons regenerate” Positive thoughts create a physical state much better than negative ones. Discouragement can lead to a collapse.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 15 -
    • Communications GAP IT Departments and End Users use different frequencies. Tune in. Adapt your Human communications are language not easyMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 16 -
    • You can learn how to determine why your interlocutor is an impossible person. 1. DNA 2. By strategy 3. Special circumstances or situationMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 17 -
    • Indentify all the players. Any person involved is important for the success of the project. 1. Builders 1. Winners 2. Destroyers 2. Loosers 3. Vegetables 3. Followers 1. Make things happen 2. Wonder what has happened 3. Watch things happenMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 18 -
    • Aptitudes and Attitudes You not only can, you must, choose your attitude Leadership helps others to choose the right attitudeMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 19 -
    • Best practices in Innovation Leadership How lead the transformation process to a networked organization ?Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 20 -
    • Authoritas versus Potestas Use soft power. Leadership is an art. Hard power must be the last option.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 21 -
    • Do you have enough authority? The winner has won before the battle beginsMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 22 -
    • Meetings •Prepare the agenda. •Write the minutes. •Large meetings are dangerous. •Prepare the key meetings in advance with one-to-one contacts.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 23 -
    • Empathize Try to understand their position(s)Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 24 -
    • Disciplined Collaboration Undisciplined Disciplined High Collaboration Collaboration Performance from collaboration Autonomy Low Centralized (silos) Low High Performance from decentralized workMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 25 -
    • How do you feel? Aligned or alienated Leadership is to help others understand why it is clever to be aligned with project objectivesMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 26 -
    • Encourage your team to be proactive. Saber elegir los socios adecuados Contratos de sumisión o acuerdos Ganar / Ganar First habit of efficient people.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 27 -
    • Desire to excel Promote the right attitudesMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 28 -
    • IT department relations with end users are difficult worldwide. IT department must change No end user will change Improve your internal marketingMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 29 -
    • Don’t forget who Don’t think is your client/ end they are user stupid.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 30 -
    • Improve your communications skills. •Technicians have to improve their communication skills. •Be careful with e-mail. •Building human relations takes time. •Networking. •Interdependence.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 31 -
    • Spend your time with the workforce.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 32 -
    • Use the right Communication Media Source: Phil Edholm (Avaya Inc.) Concepts for the future of real time collaboration. STC Conference Orlando October 2.011Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 33 -
    • Video age “The world runs through visual communication.” John Chambers, CISCO CEO, Barcelona Mobile Global Congress, February 2008 Persuasion channels 12% Kinesthetic Audio 53% 35% Visual You CANNOT renounce your most important communication channel. High-capacity IP networks Human allow video transmission. communications are not easy.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 34 -
    • Listen Try to understand before being understoodMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 35 -
    • Ask Ask about their needs and expectations. How can I help you ? How can you and the new technologies help them? Right design. Simple user interface.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 36 -
    • Be always available to: Answer any question Provide support Explain good and bad newsMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 37 -
    • Who is your sponsor? BOD might be compromised in any business transformation process. Invite directors to attend project meetings and training sessions.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 38 -
    • Who is your sponsor? Promote the right attitudesMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 39 -
    • Sell the project to your organization and they will change themselvesMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 40 -
    • Internal Marketing Selling the project • All the organization (staff) must be involved in an innovation process beginning with directors. • Directors also need education and training. • All persons are influential. Peer marketing • Make sure the other decision-makers are on board • Client/end-user marketing • “Win” the clients • Technical marketing. • Address concerns. Where is the pain?Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 41 -
    • Training is key Project Manager must lead the training processMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 42 -
    • Training needs budget and time.How many times is there not enough budget How many vendors for training? do you know who say our products are user-friendly and training isn’t necessary?Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 43 -
    • DO NOT finish with training Begin with training, education an internal selling Training is an on-going process, running in parallel with project implementation It’s not only about teaching how to use a new gadget, it’s about convincing the customer of the advantages and reasons why they have to use it.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 44 -
    • Personalize the training Small groups. Specific training for each type of users. Train trainers who train end users.  Regular re-trainingMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 45 -
    • Is e-learning an option? Important Hard $ savings • Travel expenses. • Time traveling • Balance between professional and personal liveMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 46 -
    • Test, Test, Test. Lab test Field testAll project team including end users must beinvolved in all the quality assurance processMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 47 -
    • Inauguration Directors must launch the new eraMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 48 -
    • There is no finish line Always be runningMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 49 -
    • The circle of lifeMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 50 -
    • The cycle of life  Question  Think  Look for  Design  Compare  Made a Decision Act  Analyze results  Adjust  Begin again.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 51 -
    • Excellent organizations don’t believe in excellence – only in constant improvement and constant change" Tom PetersMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 52 -
    • A 19-year successful project Mercabarna IP Campus Network One of the most important international distribution centers for fresh products Supplies over 10 million people directly. Without a doubt, the success of Mercabarna is also due to its continuous investment in telecommunications, making it a state-of-the-art industrial estate with regard to technology. Home of the fruit and vegetable, fish and flower wholesale markets as well as 800 businesses in 90 hectares the abattoir. Main figures Mercabarna Telecom Network is a reference worldwide. • 1 GB Internet connection MB telecom network is not only a state-of-the-art, IP • 120 Wi-Fi antennas converged network (voice, • 450 business data connections at data, video, and control) in a 100 and 1,000 MB large private campus with • 350 VLANS multi-business users, it is also significant for its financial and • 2,200 fixed telephony extensions ongoing management models. • Pool of 1,100 cellular phones integrated into the fixed telephone 19 years of permanent network improvement and evolution, • 160 IP video cameras always open to cooperate with all the players.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 53 -
    • Top Ten Best practices in innovation processes leadership  Involve all members of the organization in the any innovation process at early stages. Influencers must be the first on board  Sell the project.  Listen. Ask about problems. Spend time with them. Do their work. Learn about their pain.  Do a simple and good design. Design phase is very important.  Solve problems, build agreements always before these issues arrive to a meeting. Be careful with large meetings.  Prioritize one to one contacts. Be careful with e-mail. Call them. Better video call them. Improve your communications skills. Wine helps.  Test, Test, Test. Lab test. Field test. Pilot test. Quality assurance  Begin with training and education. Training is an on-going process.  Fine tuning. Take care of the details.  Hot line. They always need to find support.  After the completion of a new project, celebrate you get the goal, take a short rest and begin again.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 54 -
    • The future of IT Leadership Strategy Technology Business Engineering The IT manager has to lead the transformation process to an intelligent organizationMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 55 -
    • Cutting-Edge The Strategies to lead successfully UC2 = Human & Mobility’s projects FactorMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 56 -
    • Building a team Become a LeaderMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 57 -
    • Let’s know your opinion, comment or suggestionMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 58 -
    • The Key of Success People are the keyMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 59 -
    • The power of imagination As Gaudi imagined Barcelona’s new cathedral, … … imagine your own future.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 60 -
    • Shaping the future … … by improving your networks and communications, you will … Improve your life. Improve your business. Improve your society. Let us create wealth together.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 61 -
    • Agustín Argelich  Telecom Engineer (12/1986) www.salle.url.edu  European Engineer (no. 12,868 ES) www.feani.org  Vice President of the Society of Telecommunications Consultants and Chairman of the International Affairs Committee www.stcconsultants.org  Founder. Director. Principal Consultant. ARGELICH INGENIEROS. Independent Telecom Consultancy and Engineering Company  Member of COITT www.coitt.es  Member of IEEE www.ieee.org  Member of Cercle del Coneixament www.cperc.net  Founded the Company in 1992  20 years in telecom project management  Previous professional experience:  Barcelona 92 Olympic Organizing Committee (04/1990 to 10/1992). Technology Director IX Paralympic Games Barcelona 92. Telecom Controller during Olympic Games.  Ascó Nuclear Power Plant (03/1988 to 03/1990). Telecom Manager  Spanish Air Force. USA and Spanish Common Air Base in Saragossa (03/1987 to 02/1988). LieutenantMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 62 -
    • Argelich Networks Argelich is an independent engineering company and consultancy in telecommunications and high- technology systems. It specializes in the design and technical as well as financial management of large corporate voice, data and video networks. More than 25 years of experience in developing innovative projects. International experience Life is networking Member of the Society of Telecommunications ConsultantsMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 63 -
    • Independent Consultancy Services • Feasibility studies. • Negotiate agreements between end user and the Facility Manager. • Look for international funds. • Design and re-design financial models. • Prepare technical specifications. Network design. Write request for proposal • Select systems integrators. Public tender process. Propose and negotiate contracts. • Project management of implementation phase. Acceptance test. • Select network manager. Public tender process. Propose and negotiate contracts. • Select carriers. Fixed and wireless (mobile). • Ongoing network management supervision. • Propose new investments and projects. Discuss with carriers and network manager.Moving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 64 -
    • Contact Data Rambla de Catalunya, 112 08008 Barcelona, Spain Tel. + 34 93 415 12 35 Fax + 34 93 217 42 98 E-mail: argelich@argelich.com www.argelich.comMoving Forward. Agustín Argelich © 2013 All rights reserved. aac@argelich.com Tel. +34 93 415 12 35 - 65 -