Innovative CustomerContact Management
Arema Connect“Providing support 24 x 7 x 365”                                We are:       Contact Management Centre deli...
Arema Connect“Providing support 24 x 7 x 365”                           We have:      • A proven track record of working i...
Arema Connect“Providing support 24 x 7 x 365” Our Core Values / Ethos: • Trust & Partnership • Quality & Standards • Quant...
Partnership program“CRM client support for PR companies”      Working in Partnership with Arema Connect will allow       y...
Our Support Packages“Complementary services”    Email Handling    Live Chat Support    Mobile Response Management – mobile...
Some Examples“Arema Connect will add value to        your business” • Campaign support: Dedicated telephone Line, 24/7/365...
Benefits“Why Arema Connect?”      Trusted & proven pedigree      Reliability & Experienced      Advanced technology    ...
Benefits“What’s IN for YOU? ”     •   Partnering with professionals that deliver     •   Sterling reputation     •   Expan...
Our customers•   PR firms             • Professional Services•   E-Commerce           • Local Government•   Financial Serv...
Innovative Customer                       Contact Management for                       your PR campaignsWe will contact yo...
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Arema connect partnership introduction

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Our successful business strategy is to work in partnership with established and respected Public Relations Companies offering an expanded range of services and expertise delivering bottom-line cost efficiencies with minimal risk.

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  • One of the more productive partnerships for a Public Relation enterprise comes from relation with Call centres. Why?
    - Both focus on relationships
    - Both affect on the customer perceptions
    - Both interact between organisations and their public

    Arema Connect become a ‘silent’ partner as the end client has no idea we are assisting in the project as long as the work is completed to their satisfaction. Arema Connect assist in answering their phone lines, assistance in market research, receive the post for competition entry forms and much more…

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  • Examples: DohertyWhite – CardCommerce, Siemens, Mergon, IMEC … Singularity – Obit Telecom, (couldn’t get BT); JPMorgan Wripl - Storyful Sensormind
  • Arema connect partnership introduction

    1. 1. Innovative CustomerContact Management
    2. 2. Arema Connect“Providing support 24 x 7 x 365” We are:  Contact Management Centre delivering quality Customer Relationship Management (CRM) solutions for clients in an accurate, scalable, cost efficient and timely manner.  Established within the industry for in excess of 11 years delivering innovative, bespoke CRM solutions for projects of variable duration, cost and range  Expert at what we do and willing to share our expertise with our clients in spirit of partnership.
    3. 3. Arema Connect“Providing support 24 x 7 x 365” We have: • A proven track record of working in partnership with our clients • A global reach across the complete range of media applications • Secure, scalable and rapidly deployed systems and personnel to support your business.
    4. 4. Arema Connect“Providing support 24 x 7 x 365” Our Core Values / Ethos: • Trust & Partnership • Quality & Standards • Quantity and Cost Efficiency • Management Talent, International Experience & Active Participation • Absolute delivery
    5. 5. Partnership program“CRM client support for PR companies” Working in Partnership with Arema Connect will allow you to: • Expand your service offering across a complete range of media platforms • Improve your success rate competing for & winning new business • Leverage from our experience, skills, technologies and capacity to create best-fit bespoke solutions that are adaptable, flexible and tailored to suit your clients requirements.
    6. 6. Our Support Packages“Complementary services” Email Handling Live Chat Support Mobile Response Management – mobile / SMS Multi-channel Customer Support Social Media Customer Support Telephone Answering Service
    7. 7. Some Examples“Arema Connect will add value to your business” • Campaign support: Dedicated telephone Line, 24/7/365 telephone answering service, e-mail handling, database cleansing, diary management & scheduling, Instant status reporting capacity • Crisis Management: Dedicated Telephone Line, 24 x 7 x 366, telephone answering service, Blogging and RSS FEEDS, product recall, Live Chat, On-Line reporting and analysis • Donation lines: Dedicated and secure Telephone Lines, Telephone Answering Service, Secure and robust system for fund transfer, Marketing Material Management, social media management… Check our case studies…
    8. 8. Benefits“Why Arema Connect?”  Trusted & proven pedigree  Reliability & Experienced  Advanced technology  Delivering substantial cost savings (up to 80%)  ISO Accredited  Solution available 24/7/365  Global reach across all time zones  Full disaster recovery
    9. 9. Benefits“What’s IN for YOU? ” • Partnering with professionals that deliver • Sterling reputation • Expand your service offering • Seamless integration • Flexibility • Professional experience • “GLOBAL” Market “REACH” • 100% Transparency and accountability WE DELIVER!
    10. 10. Our customers• PR firms • Professional Services• E-Commerce • Local Government• Financial Services • Automotive• Healthcare • Tourism and Leisure
    11. 11. Innovative Customer Contact Management for your PR campaignsWe will contact you aoife@aremaconnect.co.uknext week to discuss 02033 686822 @aremaconnectour future together! www.aremaconnect.co.uk

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