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Wharton casebook 2009 2010

  1. 1. WHARTON CONSULTING CLUBCASEBOOKSeptember 2009, © Wharton Consulting Club
  2. 2. Contents2 Section Page # Introduction 3 Consulting Industry Guide 6 Industry Overview Firm Overviews (10 Firms) Interview Preparation 18 Interview Overview – Fit + Case Sample Frameworks Industry Snapshots Practice Cases 50 14 Practice Cases Links to Other Cases 126 Cases from Firm Websites Suggested Cases from other Casebooks
  3. 3. Note to the reader3 Dear Consulting Club Member, This casebook is meant to provide you with a brief overview of consulting recruiting and interview preparation as well as a number of practice cases. Please note that this is meant to supplement the excellent work done by our and other schools in earlier casebooks, so we strongly encourage you to not make this your sole reference. We have indicated which other casebooks we found particularly useful at different points in this casebook. Good luck! - 2009 Wharton Consulting Casebook Editorial Team
  4. 4. BIG PICTURE: CONSULTING RECRUITING INVOLVES LOTS OF LITTLE THINGS… THERE IS NO SILVER BULLET4 Your objective What resources you will need to use Gather Info, • Is consulting what you want to do? • MBACM industry chats • Which firm do you want to join? • Firm websites / Vault / WetFeet Network & • Why do you want to join a certain • Coffee chats Decide firm? • EISes • Connect the dots (pre-MBA to MBA • Second Years / First Years from firms to consulting) • Speakers on campus • Get invited to interview (prepare • MBACM resume review Apply good resume and cover letter) • Resumania • Second Years (at least 2 reviews) Interview: • Demonstrate ‘fit’ • Prep ‘Fit’ questions thoroughly - Leadership • MBACM mock interviews Fit - Team-player • Interviews with Second Years - Well-rounded personality • Read WSJ, Economist… something Interview: • Ace Cases • Case books & Industry Primer Series! Cases • Core courses • Practice extensively with First Years • MBACM mock interviews • Interviews with Second Years • Reach out to consulting firm buddies
  5. 5. Contents5 Section Page # Introduction 3 Consulting Industry Guide 6 Industry Overview Firm Overviews (10 Firms) Interview Preparation 18 Interview Overview – Fit + Case Sample Frameworks Industry Snapshots Practice Cases 50 14 Practice Cases Links to Other Cases 126 Cases from Firm Websites Suggested Cases from other Casebooks
  6. 6. Industry overview – Management Consulting6 Management consulting involves solving complex business problems and offering recommendations to companies Overview of management consulting Interview Process • Problem-solve complex and unstructured • Case interview – involves solving a business problems business case; candidate expected to • Work closely with senior management on drive towards a solution and ask for the client side relevant data; focus on structure; • Intellectually stimulating work and • Fit interview – numerous behavioral ability to build a strong set of skills questions focusing on prior experiences • Constant travel (depending on office location and consulting firm) can pose Typical Career Path significant challenges • Consultant/Associate • Industry (prior to economic downturn) • Senior Consultant/Associate was expected to grow at 8.8% in 2009 • Manager/Project Leader • Most firms have a global presence and • Associate Partner offer international project opportunities • Partner
  7. 7. Industry overview – Accenture7 Accenture is a leading global management consulting firm which is known for offering comprehensive solutions, including technology services, to its clients. Accenture Overview Interview Format • 2000 consultants • 2 rounds of interviews • Global brand recognition due to • Round 1: 2 45-minute interviews solutions outside management consulting • Round 2: 3 45-minute interviews • 3 broad services areas (management consulting, systems integration consulting and technology consulting) • Regional staffing model • Comprehensive solutions, beyond Career progression strategy, offered to clients • Consultant • Manager • Partner
  8. 8. Industry overview – A.T. Kearney8 A.T. Kearney is a leading global management consulting firm which is known for the implementation focus of its projects/results. A.T. Kearney Overview Interview Format • 1700 consultants • 2 rounds of interviews • 51 offices worldwide • Round 1: 2 45-minute interviews • 34 countries • Round 2: Regular case + fit interviews •12 industry groups Case presentation (60 minute • 7 broad services areas prep, 20 minute presentation & • Global staffing model 10 minutes for Q&A) • Partners actively involved in cases • Recently went private when company Career progression was bought back from EDS • Associate • Manager • Principal • Partner (Vice-President)
  9. 9. Industry overview – Bain & Co.9 Bain is a global management consulting firm. It is considered one of the top firms in this industry and is known for its focus on delivering results and office-centric work model. Bain Overview Interview Format • 3100 consultants • 2 rounds of interviews • 39 offices worldwide • Round 1: 2 40-minute interviews • 26 countries • Round 2: 3 40-minute interviews (2 case • Office-specific staffing model + 1 fit) • 14 industry groups • Office-specific interviews • 11 functional practice areas • “Answer-first” approach • Office-centric work model • Focus on creativity and structure • Culture considered to be collegial Career progression • Consultant • Case Team Leader • Manager • Partner
  10. 10. Industry overview – Booz & Co.10 Booz is a global management consulting firm. It is considered one of the top firms in this industry and was recently bought out from Booz Allen Hamilton, which is govt. focused. Booz Overview Interview Format • 3300 consultants • 2 rounds of interviews • 57 offices worldwide • Rounds 1 & 2: 2 45-minute interviews • 30 countries • Regional staffing model • 16 industry groups • 8 functional practice areas Career progression • Consultant • Manager • Partner
  11. 11. Industry overview – Boston Consulting Group11 BCG is a global management consulting firm. It is considered one of the top firms in this industry and is known for its intellectual approach and diverse workforce. BCG Overview Typical Interview Format • 4500 consultants • 2 rounds of interviews • 66 offices worldwide • Round 1: 2 45-minute interviews (cases) • 40 countries • Round 2: 3 45-minute interviews (cases) • Regional staffing model • General 1st round and office-specific 2nd • 15 industry groups round interviews • 14 functional practice areas • People considered to be friendly Career progression • Consultant • Project Leader • Principal • Partner
  12. 12. Industry overview – Deloitte12 Deloitte is a leading global management consulting firm which is known for offering comprehensive solutions, including technology and tax services, to its clients. Deloitte Overview Interview Format • Global brand recognition due to • 2 rounds of interviews solutions outside management consulting • Round 1: 2 30-minute interviews •18 industry groups • Round 2: 1 60-minute interview with 2 • 5 broad services areas (enterprise, partners human capital, outsourcing, strategy & operations and technology integration) • 7 functional areas within strategy & operations Career progression • Regional staffing model • Senior Consultant • Comprehensive solutions, beyond • Manager strategy and operations, offered to clients • Senior Manager • Partner
  13. 13. Industry overview – L.E.K. Consulting13 L.E.K. is a global management consulting firm. It is considered one of the top small firms in this industry and is known for its analytical rigor. L.E.K. Overview Interview Format • 900 consultants • 2 rounds of interviews • 20 offices worldwide • Round 1: 2 30-minute interviews (little • Strong presence outside US fit, some cases were brainstorming type • 19 industry groups questions) • 6 functional practice areas • Round 2: 3 30-minute interviews • Known for its analytical rigor • Potential case on NPV analysis • Cases usually shorter (6 to 8 weeks) • Provides immediate managerial Career progression responsibilities to its MBA hires • Associate Consultant • Partners actively involved in cases • Consultant • Manager • Partner
  14. 14. Industry overview – McKinsey & Co.14 McKinsey & Co. is a global management consulting firm. It is considered one of the top firms in this industry and is known for developing leaders and strong culture. McKinsey Overview Interview Format • 8500 consultants •2 or 3 rounds of interviews • 92 offices worldwide • Command and Control case interviews • 52 countries • Office-specific interviews in all rounds • National/global staffing model (though Northeast offices piloted common • 18 industry groups initiative) • 7 functional practice areas • Fit interviews focus on structure, specific actions and headlines for stories Career progression • Associate • Engagement Manager • Associate Principal • Partner • Director
  15. 15. Industry overview – Monitor Group15 Monitor is a leading global management consulting firm which is known for its thought leadership and focus on knowledge transfer to its clients. Monitor Overview Interview Format • 1500 consultants • 2 rounds of interviews • 30 offices worldwide • Round 1: 2 interviews (case + fit) • 18 countries • Round 2: Group business case exercise • 15 industry groups Role play interview • 3 broad services areas (advisory, Feedback interview capital-building & capital) • Global staffing model • Founded in 1983 by the likes of Michael Career progression Porter • Case Team Member • Module Leader • Case Team Leader • Global Account Manager
  16. 16. Industry overview – Oliver Wyman16 Oliver Wyman is a global management consulting firm. It is considered one of the top firms in this industry with a significant presence outside the US. Oliver Wyman Overview Interview Format • 2900 consultants • 2 or 3 rounds of interviews • 40 offices worldwide • Round 1: 2 30-60 minute with case and • 16 countries fit • 9 industry groups • Round 2: 1 Fit interview with two case + • 7 functional practice areas fit interviews • Global staffing model • Formed from a combination of Mercer Oliver Wyman & Mercer Consulting Career progression • Junior Consultant • Senior Consultant • Junior Manager • Senior Manager • Partner
  17. 17. Contents17 Section Page # Introduction 3 Consulting Industry Guide 6 Industry Overview Firm Overviews (10 Firms) Interview Preparation 18 Interview Overview – Fit + Case Sample Frameworks Industry Snapshots Practice Cases 50 14 Practice Cases Links to Other Cases 126 Cases from Firm Websites Suggested Cases from other Casebooks
  18. 18. Contents: Interview preparation18 A typical consulting interview General tips Fit interview preparation with sample questions Case interview preparation What is a case? Case types and interview methods Problem solving – what is it? Overall flow of a case Tips to stand out Sample Frameworks Common Industry Snapshots Tips for giving cases Other resources Industry snapshots
  19. 19. A typical consulting interview19 Meet & Greet The Fit The Case Wrap-up Process • Wait in hospitality suite • Interviewer may • Interviewer will start case • Your chance to ask with other candidates / give personal questions • Keep track of time so that recruiters background you by when you are • Walk back to hospitality • Interviewer asks for you • Questions about expected to reach a suite with interviewer by name resume / conclusion • Handshake / greeting experience • Walk to interview suite / small talk You should • Appear warm, • Convince • Maintain confident, • Not ask stock questions confident, professional interviewer that you controlled, upbeat • A good chance to get to are fit for the firm demeanor learn about the • Pass the “airport interviewer’s personal test” experiences at the firm
  20. 20. General tips20 Make a great first impression Professional appearance Preparation Have needed supplies Plenty of pens/pencils Graph/plain paper Serviceable portfolio Project confidence from start to finish Relax (hard to appear confident if not) Be yourself (extremely hard to be confident if not)
  21. 21. What is “fit”?21 Opportunity to project “consultant” during the interview Inquisitive, logical, confident, friendly, driven, happy When you describe yourself: Focus on a set of skills that the company wants Communication Leadership/Management Work under pressure / ability to deal with conflict and ambiguity When you describe your fit: Don’t repeat slogans; most firms do the same things Focus on what the firms consider to be their unique factors (e.g. McKinsey’s international reach, BCG’s thought leadership, Bain’s office culture etc.) For in-depth probing on leadership questions (typical of McKinsey) Prepare a 5-10 word ‘newspaper headline’ that encapsulates the story Prepare beforehand a 1-2 minute description that quickly lays out the context, the actors and the complication Focus on your actions and thought process and the impact of your actions that led to the solution / eventual success
  22. 22. Tips on the Fit Interview22 Almost every single interview involves at least some fit- interview type questions Applicants have been turned down from the top consulting firms for not having cleared the fit portions of interviews Very basic steps go a long way Smile Maintain eye contact Be honest and heartfelt Have a succinct story Practice can make perfect InterviewStream Mock fit interviews
  23. 23. Tips on the Fit Interview (cont.)23 Do Establish common ground (geography, family, interests, sports, etc.) Ask the interviewer friendly questions Be confident in your answers Talk about something other than your qualifications (you’re interesting, so talk about it) Don’t Discuss something controversial Complain about anything Make up elaborate questions you know the answer to Repeat company slogans, mottos, tag-lines, etc. Focus only on your business qualifications and experience
  24. 24. Sample fit questions24 Take me through your resume Tell me about a time when you exhibited leadership Tell me about a time when you had to solve a problem Tell me about a time when you failed Tell me about a time you had impact What kind of leader are you? Why Firm X? Why City Y? Why consulting? What is your greatest accomplishment? What would you say your biggest weakness is? What are your long-term goals? How do you like school? What is your favorite class at school? What did you do last summer? What do you do for fun?
  25. 25. Case types and case interview methods25 What is a case? A business issue/problem company is facing in a few sentences Takes about 25 minutes; has limited data which is usually provided if asked for Approach to solution is more important than the final solution There are two common case interview methods: ‘Go with the flow’ cases (typical of most firms) – You will determine which areas to explore and lead the discussion, i.e. drive the case Command and control (typical of McKinsey) – Interviewer guides the discussion and case has heavy brainstorming components and quantitative work Common case types* (not a comprehensive list): Profitability Industry Analysis (incl. non-profit) Market Entry Market Sizing Acquisition Capacity Expansion (incl. outsourcing) Organization Investments *Note: one case could span multiple case types
  26. 26. Overall flow of a case26 ~3 min. ~1-2 min. ~12-15 min. ~3 min. Understand Plan your Probe for Assert a the question approach information conclusion • Listen actively • Mention you will take a • Follow your plan! • Drive the case to a • Ask clarifying questions minute to plan your • Ask specific questions conclusion before time approach to test hypothesis expires • Take judicious notes • Draw out a framework • Adjust hypothesis and • Answer the question • Organize notes as slides as checklist of topics to plan as data emerges • Take a definite stand • Formulate an initial explore hypothesis about • Organize notes as • Make best conclusion • Select 3 to 5 major slides with data on hand possible solutions topic areas • Write down key • Highlight insights from • Make recommendations • Identify relevant sub- any numerical and follow them with question topics calculations supporting evidence • Present plan of attack • Note conclusions • Address “risks” and to interviewer – start “next steps” with the most important
  27. 27. Tips: Communication, Notes & Math27 Communication Explain your thought-process when presenting your plan Make hypotheses when asking questions/requesting information Go beyond verbal communication Be engaging! Enjoy the case problem and work together to solve it! Body language (eye contact, gestures, posture); smile often but do not overdo it Facial expressions (Maintain composure at all times) Notes Write legibly, angle it such that the case-giver can see your work Use a new page for each theme you are exploring Circle/box insights for use in recommendations Math Draw math out clearly (especially for market sizing) Explain any assumptions (be reasonable with assumptions) Walk through your logic aloud and tie the result to the case
  28. 28. 7 Tips to help you stand out in the case interview28 Ask questions that help clarify the scope of the case and the exact question to be answered Draw out as “MECE” (Mutually exclusive, collectively exhaustive) a framework / tree as possible Talk about the most important branches first and explain why they may be the key drivers; don’t just follow the sequence in which you wrote them When asking questions or for more data, preface them with contextual analysis, or even a hypothesis as to what you expect the data show When doing math, relate the numbers qualitatively to the case, and identify/verbalize the takeaways from your analysis ‘Brainstorm in buckets’: If asked to brainstorm, take a minute, identify the broad levers that can answer the question, and run-riot with ideas. Structure and a logical approach is always appreciated. When presenting recommendation – take a position! Be concise and top-down in your recommendation (i.e. recommendation first with supporting arguments, tie in numbers if possible). Then, mention the risks that invalidate your reasoning
  29. 29. A note about frameworks29 There are an unlimited number of frameworks that can be successfully applied in case interviews… …but knowledge of a few solid frameworks will go a long way (profitability, market entry, go/no go investment, etc.) Sample frameworks can be found in the following places: Wharton, Ross, Stern, Tuck, Kellogg, and other school casebooks available on webcafe David Ohrvall “Crack the Case” and Mark Cosentino “Case in Point” Your knowledge from management, marketing classes and prior work experience – read the CORE CONNECTOR published by the Wharton Consulting Club too Your own logical problem-solving abilities Cosentino and Ohrvall both offer “systems,” but these systems are essentially combinations of individual case-type frameworks Use what(1) You are comfortable with, and, (2) works for you. Be as original as possible: DEVELOP A FRAMEWORK THAT IS RELEVANT TO THE CASE PROBLEM QUESTION AND INDUSTRY! Some sample frameworks are provided in the next few slides. But these are just meant to get you started – do develop your own frameworks for each case!
  30. 30. Sample framework 1: Increase profits30 • Client’s earnings / profits (or ‘bottom-line’ in Income Statement) has declined or stopped growing Overview • You need to recommend ways to increase profits Sample Framework Market Revenues Costs Customer / Channel • Industry • Product mix • Client cost structure • Customer Segment - Growth (g) - Points of Parity / (Fixed / Variable) - Which segment do - Revenues (R) difference our - PP&E (Property, we serve? - Profits (Π) products and Plant & Equipment) - Are they most • Competition competition prod. - Overhead profitable? - C1 market share (s1) • Pricing (P) - SG&A • Channels - C2 market share (s2) - Competitive parity in - Labour - Current sales mix? - Etc. prices - Materials - Are they low-cost - Can we ↑ prices? - IT / Systems channels? • Volume (Q) • Benchmarks - Do these channels - What’s our market - How do our costs attract high margin share? stack up vs. others? customers? - Enough capacity to • Supplier power - Incentive structures / meet demand? performance
  31. 31. Sample framework 2: Market entry; Investment and new technology31 • Client is considering entering a new market. Your goal is to recommend whether or not they should enter it Overview • For these types of cases what is common is that the company is considering spending money to get some kind of economic return. In addition to seeing whether the decision is financially sound, you have to test: - Likelihood of implementation success based on industry conditions and firm capabilities - Do a risk assessment Sample Framework Strategic Logic Economics of decision Risks / Others • Why are they thinking of • New market conditions • Execution/entry barriers? market entry? - Total Revenues (R) - Channel access? - Growth? - Total Profits (Π) - Regulatory barriers? - Mature current market? - Growth (g) - Does firm have $ to make - Response to competitor move? • Competition in a new market investment? • Resources and capabilities - C1 market share (s1) • Risks - What does the firm have that - C2 market share (s2) - Implementation risk makes them think they can be - Etc. - Political risks? successful? • Economics - Currency risk? Brand - Investment required - Macroeconomic risk? Patents - Expected share of revenues Local expertise/partners - Expected share of profits - Profitable? Payback period?
  32. 32. Sample framework 3: M&A deal32 • Client is considering an M&A transaction Overview • Your goal is to recommend whether or not to do the deal Sample Framework Strategic Fit Deal Economics Risk Assessment • Basic deal rationale • Valuation (Know basic • Has the company done - Cost synergy-focus? DCF!) acquisitions before? - Revenue-synergy - Revenue &Costs - Capability test - focus? - CAPEX & Working Capital • Organizational cultures - Early-stage co. being - PBT (profit before tax) - Compatible (high % of acquired for technology? - Taxes M&A deals destroy value - Response to competitor - PAT (profit after tax) as cultures are not move? - Cost of capital (R) compatible) • Type of deal - Value = (PAT / r) • Need to manage PMI (Post - Vertical integration • Deal Price merger integration process) - Horizontal • Synergies • Can investors not diversify - New market entry via deal - Cost and Revenue by themselves - Diversification move - New Firm value • New Value > Deal Price
  33. 33. Sample framework 4: Outsourcing33 • Client is considering outsourcing an operation Overview • Your goal is to recommend whether or not to do the outsourcing • Do NOT make a recommendation on cost savings alone – explore areas like customer service impact, premium customer segment impact etc Sample Framework Strategic logic Decision Economics Risks / Others • Why are they thinking of • Current costs (in-house • Risks outsourcing? operation) - Implementation risk? Political risks? - Cost savings? • Outsourced costs - Currency risk? - Market entry into BRIC/other • Initial investment • Partner capabilities markets? required - Quality of service - Early-stage co. being - Outsourcing consultants - Lead time acquired for technology? - IT/System investments - Technology - Response to competitor • Net cost savings - Customer service move? • Stakeholder mgmt. • Customers affected - Stakeholders – job loss issues etc. - Which segments? - Manage media & community - What are their needs? IMPORTANT: Sometimes interviews might make a difference between Outsourcing and Off-shoring: former refers to functions that are done outside firm’s boundaries. Latter refers to outsourced functions done in a distant location such as India or Ireland.
  34. 34. Sample framework 5: Non-profit organizations34 • Client is a non-profit organization Overview • Your goal is to solve the specific problem for the organization • Important to display that you understand that non-profits have fundamentally different drivers beside just the economics of a particular decision Sample Framework Strategic Rationale Deal Economics Other • Mission of non-profit • Planned investment • Required capabilities - Health - What will it cost? - Does non-profit have what it - Education - Do we have the money? takes to do this well? - Poverty alleviation - Etc. • Returns, if any • Risks - Response to competitor move? - Will we be getting back - How will media perceive this • Stakeholder opinions and likely money? decision? reaction - Will organization make / lose - Critical to factor in - Donors money on this? stakeholder reactions – will - “Customers” – those who benefit this alienate donors, volunteers from the non-profit’s services etc? - Volunteers - Paid staff
  35. 35. After developing a framework, problem solving requires smart follow-up questions & insights35 • Should client enter new market? What is NPV? • Should client do M&A? Post-merger integration risk? Wide variety of decisions Examples businesses face • How can client increase profits? Quantify increase. • How can client reduce costs? By how much? Where possible, you will be • Should client make new investment? What is NPV? guided to quantify • How can client increase share? Quantify increase. improvement (i.e. to do • How can client grow revenues? Quantify increase. some basic applied math) • Should client outsource? Compare/value alternatives. Some Strategic • What are industry trends? analysis • Info on competitors/market shares? solution Not all issues/drivers will • Strategic rationale underlying decision? drivers be relevant but list should let you quickly zone in on Economic • What products? Prices? Volume? key to problem analysis • What’s the cost structure? • Profit impact for client? For these drivers, think about: • Which customer segments? a. Changes over time? Customers / • What are customer needs / wants? b. Compare client with channels • What channels? Sales force? competition etc. • Any regional/geographic concerns? This is meant to be a Catch-all / • What are the risks? thought starter – not a Other • Any regulatory issues? comprehensive list • Any organizational behavior issues?
  36. 36. Tips for giving cases36 One should broadly follow these steps when giving cases to fellow students Prepare yourself Make it real Step wise approach Read the case thoroughly Make the experience as close to Introduce the problem statement real as possible Don’t give a case that you have not Be serious during the case even if Allow 3~5 mins for candidate to studied yourself you give the case to your best friend gather her thoughts Have any exhibits ready for use Be tough – test candidate’s ability Answer any questions that during the case to deal with a negative vibes from candidate may have interviewer Be ready to take notes Control the time. Do not exceed Guide the candidate accordingly if 30-35 minutes for the case portion! she is digressing from key issue Ask questions Guide only when necessary Provide honest feed back Best way to make cases interesting Give out information only when Go back to your notes and think of to provide necessary hints indirectly right question is asked both strengths and weaknesses - for ex by asking related questions Be specific – What was the mistake Idea is to let candidate stretch and what’s the right approach Follow the case flow as provided in herself and get a feel for real Be Honest – its in candidate’s best the original format – It helps in situation interest to make mistake with you objective assessment and learn from them Remember that there is no one answer to any case! A candidate can be creative enough to take a new approach towards the problem.
  37. 37. Other references: Case prep37 There are a number of other resources to learn about case prep. We found the following particularly useful: Kellogg 2004 Casebook – Pages 5 to 44 Ross 2007 Casebook – Pages 3 to 25 Older Wharton Casebooks
  38. 38. Remember, cases are about problem-solving abilities, not whether you are an industry expert38 • Case interviews span a broad range of industries. You may encounter everything from Background Financial Services to Mining to Education to Formula 1 • Those of you who have not worked as consultants before will likely not have any background in most of these industries • This document can give you a very high level view of some ‘typical’ industries that cases focus on • You MUST attend the industry primer series led by partners from various firms as they will capture key insights and latest trends in those industries that tend to be popular in cases • We believe that having a very basic overview of an industry helps to more Our belief effectively tackle a case • At the very least it helps you construct a framework that is most applicable to that particular problem context. Examples: - Consumer goods: branding is an important driver of success - Pharma: generics manufacturers pose a major competitive threat Important • Do not attempt to master industry specifics or memorize industry data Warning! • You primary objective over the next few weeks/months is to master case-based problem solving… not to become an industry expert • Spending a little time informing yourself about the basics of a few key industries should improve your problem-solving ability. The following pages will help in this endeavor.
  39. 39. Airlines39 Overview / Products & • Airlines provide air transport services for passengers and/or freight Services • Consolidation - multiple high-profile mergers Key Trends • Fare competition – airlines compete to undercut one another on competitive routes • Low-cost carriers - recent entrance by smaller carriers trying to replicate Southwest Airlines’ low-cost model Competitive • Established legacy carriers (e.g., Delta, American, United) compete with each other and with low-cost operators on multiple domestic routes; price is usually the major competitive factor. Some domestic carriers also operate Landscape international routes, placing them in competition with overseas airlines • Individual consumers Customers • Corporations/small businesses • Travel web sites/resellers • Internet – airline websites, online ticket resellers • Telephone – airline call center agents Channels • Travel agents • Over-the-counter – walkups at airports Profit • Revenue: Ticket revenues, excess/oversize baggage fees, food and beverage sales • Costs: VC: fuel, food and beverage, ground crew/hourly employees FC: aircraft leases, airport gate leases, IT/admin Summary costs, salaried employees (i.e., pilots)
  40. 40. Consumer Packaged Goods (CPG)40 Overview / Products & • CPG companies provide consumers with a range of household products etc. soaps, pet supplies, snack foods etc. Services • Lifestyle/consumer behavior e.g. aging population, social networks, online advertising, go green, economic downturn • New products critical to success • Completely new, slightly improved, product line extensions Key Trends • In addition, companies driving ‘outside-in’ product innovation (from outside of R&D division) • Product mix and Brand management are critical to CPG companies • Emerging markets – India & China – seen as important source of future growth Competitive • Proctor and Gamble (P&G); Uniliever, Clorox, Kelloggs , Campbell’s, Frito Lay, ConAgra Foods, Colgate-Palmolive, Landscape L’Oreal, Estee Lauder • Individual Customers • Discount Wholesalers (Sam’s Club, Costco) Customers • Large box retail (Wal-mart ,Target, Safeway) • Convenience Retail (7-11, Rite-Aid) • Retail Channels • Wholesale • Direct (web and mail order) Profit • Revenue : Volume of goods sold; Price premium on branded goods Summary • Cost s: Branding, Sales and Marketing, COGS (commodity costs – raw & packaging material)
  41. 41. Financial Services: Consumer Banking41 Overview / • Provide deposit-based services, credit cards, consumer loans, payments etc. Products & • Broad range of financial products are sold by banks whose main function is to collect money from those who have Services savings and loan money to those who need it. • Credit crisis / financial meltdown threatened solvency of industry due to illiquid assets difficult to value • Consolidated, mature industry with primary growth through acquisitions Key Trends • Demographic shift (baby boomer aging) creating large market for retirement products • Offshoring of various functions to reduce expenses (e.g. call centers, back office functions) • Large national players (Bank of America, Citi) compete with regional banks. Competitive • Largest players services extend well beyond commercial banking to investment banking, securitization, proprietary Landscape trading, etc with services that are increasingly opaque • Individual consumers Customers • High net worth consumers (priority segment) • Small/medium businesses without sufficient size for larger investment banking financing services • Still large face-to-face presence with bank branches, tellers, etc Channels • Increasing use of ATM services, online banking • Banks increasingly offer credit cards, home loans, etc as means to increase asset base • Revenue: Net revenue is the spread between bank’s borrowing cost and the rates charged to borrowers; fees Profit Summary • Costs: Overhead (branches, administration, compliance); Salaries; Bad Debt Expense
  42. 42. Financial Services: Insurance42 Overview / • Insurance is fundamentally about underwriting various types of risks. Customers make regular payments (premiums) to Products & the insurer for coverage when unforeseen events, e.g. car crash; fire damage; death; credit default) occur Services • The insurer invests premiums to generate sufficient income to match future assets with future liabilities • Credit crisis / financial meltdown threatened solvency of industry due to illiquid assets difficult to value • One of the global leaders (AIG) nationalized in credit crisis, emphasizing the importance of monitoring investment Key Trends portfolio • US national healthcare policy changes could completely change the landscape of the health insurance market • Companies focused on managing risk and controlling costs Competitive • Several large, integrated players operating across multiple parts of the industry (AIG, Prudential, etc) Landscape • Some niche players focusing in a particular segment (Geico ) • Individual consumers seeking to manage risk at home / on the road Customers • Small/medium/large businesses seeking to manage risks of property damage, liability, etc • Insurance agents (sales force) still manage much of the front-end sales process to businesses/individuals Channels • Online sales becoming easier with better websites and aggressive marketing • Direct marketing to employees via in-office demonstrations (Aflac supplemental insurance, etc) • Revenue: Net revenue is the spread between premiums collected and claims/payments made over time Profit Summary • Costs: Overhead (administration, compliance); Salaries; Sales Commissions; Marketing
  43. 43. Manufacturing43 Overview / • Manufacturing sector includes companies that are in the business of mechanical, physical, or chemical transformation of Products & materials/substances/components into new products • Subsectors include: textile, paper, chemical, computer/electronics, transportation equipment, machinery Services • Manufacturing is highly cyclical in most sectors • US manufacturing, traditional strength of US economic growth, has suffered due to higher cost structure (labor in many Key Trends cases) as companies outsource manufacturing to lower-cost regions of the world • General Motors, Chrysler, Ford, Toyota, Honda Competitive • Boeing, Airbus • GE, Phillips, Siemens Landscape • Honeywell, Dow, Corning • Varies by industry, can be end-consumer, OEM (original equipment manufacturer) – B2B • Automotive: Primarily end consumer; Metal: airplane, automotive, tool/die manufacturing; Apparel: End Consumer; Customers Plastics: medical industry, machinery manufacturing; Infrastructure/Machinery: Government, Utilities, Rail operators; Chemicals: pharmaceutical, process technology, semiconductor manufacturing • Retail (Automotive, Apparel – industries where end-consumer is primary customer) Channels • Wholesale – B2B (Plastics, Chemicals, Pharmaceuticals, Metal, Machinery, Semiconductors, Computer Hardware – Industries where the customer is another business) • Revenue: diversity of customers, volume (automotive: high, airplane manuf: low), emerging markets, adjacent industries, new technologies/products, end-consumer demands Profit Summary • Cost: outsourcing (potential quality), process efficiency, supply chain management (inventory turns), labor (unions), raw materials/commodities, channel management (ie. Auto dealers), marketing, capital investment
  44. 44. Media44 Overview / • The media sector includes print, audio and video content generation and dissemination. The various subsectors are Products & unique yet have many overlapping attributes. Primarily an advertising-supported industry, the media space faces unprecedented challenges as online media continues to disrupt traditional business models. Services • The digitization of media has required considerable capital investment by media content generators. The rapidly improving speed of the wired internet and wireless devices creates questions about how media will ultimately be Key Trends consumed – via internet, via cable, via mobile? Service providers may converge over time. The proliferation of “free” content has harmed content generators but created opportunities for new channels. Competitive • Varies by subsector. Media players generally compete for audience interest in order to generate more advertising revenue. Landscape is very competitive with a few major players owning integrated portfolios across the entire Landscape media universe (Disney, Viacom, News Corp, etc) • While individual consumers seem to be the customers, in reality consumers are part of the product. Audience reach, Customers ratings, circulation measures are utilized to sell advertising. Potential advertisers are the real customers in traditional models although individual consumers may be the customers for some subscription models. • Print: traditional paper product & online / mobile Channels • Television: traditional broadcast / cable / satellite & online / mobile • Movies: traditional theatres, rentals & online (to a growing extent) • Revenue Drivers: advertising, subscriptions in some cases (there is talk about moving to higher subscription model for Profit premium content) Summary • Cost Drivers: VC: production costs (salaries of staff, technology); FC: capital costs (studios, printing presses); overheard, marketing & advertising
  45. 45. Pharmaceuticals45 Overview / • Branded/ Ethical/ Originator drug producers produce original patent-protected (for a certain period of time) drugs for human and animal diseases Products & • Generic drug producers produce ‘copy-cat’ drugs (with the same medical result) at a lower development cost when Services the originator drug’s patent expires • Price competition from generic drug manufacturers • Increasing pressure from health insurance companies and hospital chains to reduce prices Key Trends • R&D challenge of finding high revenue drugs (‘Blockbusters’ have annual sales > $1B) • Loss of patent on key drugs for many large Pharma Cos. around 2010-11 • Key success factor comes down to one thing: products Competitive • Products target various treatment areas (TA): cancer, cardiovascular, psychology etc Landscape • US, Europe and Japan are largest markets although emerging market opportunity (eg. China) is growing • Food & Drug Authority (FDA) needs to approve all drugs before sale • Doctors who prescribe these medicines • Insurance companies that pay for them Customers • Patients/consumers who need these drugs/medicines • In some emerging markets, various officials (hospital, provincial and central government) may control channel access • Over the counter (“OTC”, can be sold without prescription): Retail outlets – CVS, Walgreens; Mail order Channels • Prescription drugs: Hospitals; pharmacies • B2B: Distributors / intermediaries ; hospitals; pharmacies • Revenue Drivers: Size of specific treatment area / level of competition; Buy-in from doctors that will prescribe; Speed Profit to market/ expertise in difficult products (for generics) Summary • Cost Drivers: VC: sales and marketing (doctor visits, sponsored studies); FC: R&D (drug discovery, formulation, clinical trials; a lot of this is now outsourced; generic companies only need to perform clinical trials)
  46. 46. Private Equity (Go/No Go Investments)46 Overview / • Equity that is not publicly traded Products & • Common forms include Leveraged Buyouts (LBOs), Venture Capital (VC), Mezzanine Capital, Distressed Investments, Services and Growth Capital • Larger amounts of equity required for each deal • Potential wave of deals failing in the coming years Key Trends • Buying and selling of current PE commitments likely to increase over the next few years • Growing need for PE firms to have cash margins Competitive • Deal volume has sharply declined recently Landscape • Large (e.g. KKR, Carlyle, Blackstone, TPG), Mid ($250M to $5B), and Small Market PE shops • New customers of PE deals may be corporations Customers • Institutional investors • Customers can range from small family-owned companies to large corporations • Leveraged Buyouts: controlling interest (of equity) is acquired through high borrowing • Venture Capital: investors give cash in exchange for shares/control of invested company; typical with start-ups Channels • Mezzanine Capital: financing that contains equity based options and subordinated debt (e.g. convertible loans) • Growth capital: financing to expand, restructure, or enter new markets with little change in management • Distressed Investments: investing in financially stressed companies • What financial levers can be pulled to make this more profitable (various ways to access cash, cap structures, etc)? • What operational levers can be pulled to make this deal better (more efficiencies, new management etc)? Profit Summary • What return on investment is required to make this investment worthwhile? • What is the timeframe of return on this investment? • Is there a better (more profitable) investment where money should be spent?
  47. 47. Technology47 Overview / • The technology industry broadly consists of the systems (PCs, servers), semiconductors, communications equipment, Products & software, internet and IT services subsectors. Services • Increasing M&A Activity: As growth has slowed in certain subsectors (systems, software), leading vendors have utilized M&A for growth, offering customers a one stop shop proposition (ie HP/Compaq, Oracle/Peoplesoft) Key Trends • Co-opetition: Leading vendors co-exist as competitors and collaborators. This is a key characteristic of the industry and has become even more so as players move into adjacent subsectors. Examples include: Microsoft/Intel, Oracle/IBM • Cloud Computing: Offering IT as outsourced utility has implications across subsectors • Systems: IBM, Hewlett-Packard • Semiconductors: Intel, Samsung, Toshiba, Texas Instruments Competitive • Communications Equipment: Cisco, Nokia, Samsung Landscape • Software: Microsoft, IBM, Oracle / Internet Software: Google, Yahoo!, Microsoft • IT Services: Accenture, IBM, HP/EDS • Relevant splits: Customers • By size: Enterprise, SMB (small/medium businesses), Retail • By type: Business vs. consumer • Varies by customer focus. Business/Enterprise-focused players tend to rely on direct sales force. Channels SMB/Retail/Consumer tend to rely on indirect channels. • Systems: Lower margin (COGS management key to profitability) • Semiconductors: High fixed costs (capex) and highly cyclical; manufacturing utilization Profit • Communications Equipment: Manufacturing utilization • Software: license/maintenance versus subscription service model; renewal rates; high gross margins, but high R&D Summary expenses • IT Services: staff utilization; revenue per employee • Internet: revenue per click
  48. 48. Telecommunications / Mobile48 • Telecommunications is a mammoth industry, comprising companies that make hardware, produce software, and provide Overview / services. Hardware includes a vast range of products that enable communication across the globe, such as broadcasting satellites, telephone handsets, fiber-optic cables etc. Services include running the switches that control the phone system, Products & Mobile and Internet access, and configuring private networks by which international corporations conduct business. Services Software makes it all work, from sending and receiving e-mail to relaying satellite data to controlling telephone switching equipment. • The industry has grown and evolved at an incredible pace for the last 20 years. Mobile phone penetration approaching 50% globally; Mobile broadband subscribership has topped 200 million worldwide; rollout of 3G Key Trends networks in emerging markets causing mobile broadband subscribers to outnumber fixed-line broadband subscribers. • Many households are giving up their landline, preferring to use a cell phone or VoIP services (Skype, Vonage) on their computer. • Landscape is very competitive and wireless carriers have undergone a wave of consolidation: In recent times, Cingular Competitive acquired AT&T Wireless; Sprint joined Nextel; and ALLTEL acquired Western Wireless. • Big 4 cellular players are AT&T, Verizon, T-Mobile and Sprint Nextel Landscape • Cable companies attempting to capture wireless customers through wireless service offerings of their own (or in partnership) e.g. Comcast introducing WiMAX service in Portland, Ore; COX will offer cell phone service late ’09. Customers • Individuals, companies and governments. • Carrier-owned stores and leading retailers like Wal-Mart, RadioShack and Best Buy are significant channels for mobile phone sales and service. Channels • Major carriers have online stores for phone and service purchases. They are joined online by all of their retail competitors (Best Buy, Walmart, RadioShack) as well as amazon.com, wireless specialty retailers like letstalk.com and Wirefly. •Revenue Drivers: Subscriptions, data services (SMS, email and internet access on cell phones), mobile advertising, app Profit stores. Summary •Cost Drivers: VC: marketing & advertising, salaries; FC: capital costs (equipment, infrastructure – cell towers, network maintenance, stores); overhead
  49. 49. Contents49 Section Page # Introduction 3 Consulting Industry Guide 6 Industry Overview Firm Overviews (10 Firms) Interview Preparation 18 Interview Overview – Fit + Case Sample Frameworks Industry Snapshots Practice Cases 50 14 Practice Cases Links to Other Cases 126 Cases from Firm Websites Suggested Cases from other Casebooks
  50. 50. List of Practice Cases50 Case Description Page # Case 1: McKinsey – Mexico City Airport Taxi Services 51 Case 2: Bain – Franchising Gyms 56 Case 3: BCG – Greeting Card Manufacturer 63 Case 4: Bain – UK Asset Manager 68 Case 5: McKinsey – Mighty Mining Company 74 Case 6: Bain – The Reel Deal 79 Case 7: Lenovo – Publishing Company 82 Case 8: BCG – Retirement Apartment Complexes 86 Case 9: Bain – Big Yellow Bus 92 Case 10: A.T. Kearney – Car Company 98 Case 11: Bain – Blood Bank 102 Case 12: McKinsey - EasyNAV 106 Case 13: A.T. Kearney – Manny’s Manufacturing 115 Case 14: Bain – Zenith Hotels 120
  51. 51. Case: Mexico City Airport Taxi Services McKinsey, Round: 151 Problem statement narrative The authorities of the Mexico City airport have decided to issue 2,500 new taxi permits for $1,000 each. These permits authorize a taxi to service arriving passengers. Your client has a taxi fleet in the city but does not service the airport. He has excess capacity (meaning he has cars and drivers available). He has asked you to determine if he should buy those new permits. If so, how many should he buy? Information to be provided upfront (hand candidate Overview for interviewer attached exhibit) This is a profitability case, so the formula P = R-C should be All the information is given to candidate on the handout. If brought up by soon in the discussion and guide any candidate asks data again refer him/her to the handout. framework proposed by the candidate. Use the discussion to guide candidate towards determining •Airport handles 42 million passengers yearly. the possible revenue to be made and to talk about costs to •There are 5,500 taxis operating in the airport. determine profitability. •On average a taxi takes 60 minutes to drive passenger and return to airport for next pick up. After the candidate presents his/her framework, give •On average a passenger pays $200 cab fare via candidate the handout containing information needed to regulated rates. solve the case. The challenge with the handout is that it •On average 40% of domestic flights passengers and 80% contains a lot of information which the candidate will need to of international flights passengers use taxis. process quickly to be able to use through the case. •30% of daily demand occurs between 6:00 a.m. and 10:00 a.m., 40% occurs between 6:00 p.m. and 10:00 p.m. Case Type: Profitability / Operations •Assume each passenger uses one cab. Case Style: Command & Control •On average each taxi requires $8,000 yearly on maintenance. •Taxi drivers keep 50% of the fare.
  52. 52. Potential Issue Tree & Approach to Solving the Case52 Key elements of analysis to solve the case Estimate daily demand for taxis Estimate possible revenue Estimate possible profits Estimate the number of passengers Demand not being met daily: List possible costs: permits, car arriving each day 500 passengers in the morning maintenance, drivers salary, gas, car Estimate passengers that will require + 8,000 passengers in the evening repairs, etc taxis = 8,500 passengers needing service Is this demand being met? x $200 = $1,700,000 daily revenue P=R–C Profit = Revenue – maintenance repairs – Yearly Revenue = $571,200,000 driver commissions – permit cost P = 571,200,000 – ($8,000 x 2,000 taxis – 285,600,000 – ($1,000 x 2,000 taxis) = 267,600,000 Possible follow-up and guidance Possible follow-up and guidance Possible follow-up and guidance to to interviewer to interviewer interviewer See following slide. Tell candidate to consider only permits costs, car maintenance and drivers Assume that passenger volume is salaries (the numbers for these costs were equally distributed through the year / given to candidate at the beginning of week / day. the case interview on a piece of paper) Assume that 50% of passengers are from domestic flights and 50% international flights.
  53. 53. Question 1 – Math53 Math QuestionEstimate the daily demand for taxis. Is this demand being met? If not, how many more taxis are needed? Overall approach, good shortcuts & solution Information to provide up frontEstimate the number of passengers arriving each day: Information needed to solve case is • 42million/12 months = 3.5 million passengers monthly given on the handout, which should have • 3.5 million passengers / 4 weeks = 875,000 passengers weekly been given to candidate early in the • 875,000 passengers / 7 days = 125,000 passengers daily caseEstimate passengers that will require taxis: • 62,500 domestic passengers x 40% of domestic use taxis = 25,000 • 62,500 international passengers x 80% of international use taxis = 50,000 • Total passengers demanding taxis daily = 75,000 • 6am – 10am = 22,500 passengers need a taxi (= 75,000 x 30%) • 6pm – 10pm = 30,000 passengers need a taxi (=75,000 x 40%) • Non-peak hours = 22,500 passengers need a taxi (=75,000 x 30%) Provide information if askedIs this demand being met? • From 6 to 10am, each taxi makes 4 trips (average trip takes 60min). If we have Assume that passenger volume is equally 5,500 taxis operating then capacity serves 22,000 passengers. Excess demand=500 distributed through the year. passengers. 250 domestic x 40% = 100 passengers + 250 international x 80% = 200 passengers for a total of 300 passengers needing a taxi / 4 rides per hour = Assume that 50% of passengers are 125 taxis needed to meet excess demand. from domestic flights and 50% • From 6 to 10pm, using the same logic capacity meets 22,000 passengers: 5,500 taxis international flights. operating thus excess demand = 8,000 passengers (need 2,000 taxis). • During non-peak hours (16 hours) 22,500 passengers will need a taxi. With 5,500 Assume all existing taxis can run during taxis in operation there is capacity to serve 88,000 passengers during that time. In peak hours and that maintenance is a that time period there is excess capacity. minimal time commitment.To service demand not being met in the morning and night periods 2,000 taxis are required.
  54. 54. Mexico City Airport Taxi Facts & Assumptions54 Airport handles 42 million passengers yearly There are 5,500 taxis operating in the airport On average a taxi takes 60 minutes to drive passenger and return to airport for next pick up. On average a passenger pays $200 cab fare via regulated rates On average 40% of domestic flights passengers and 80% of international flights passengers use taxis. 30% of daily demand occurs between 6:00 a.m. and 10:00 a.m., 40% occurs between 6:00 p.m. and 10:00 p.m. Assume each passenger uses one cab On average each taxi requires $8,000 yearly on maintenance Taxi drivers keep 50% of the fare
  55. 55. Sample Recommendation55 Client should buy2,000 permits based on the potential yearly profit of $267,600,000 from excess demand at the airport. Recommendation Possible retaliation from other tax companies, such as entering other markets where the client operates and stealing clients. There is no guarantee airport will not allow additional permits in the future which Risks could increase the number of taxis at the airport. BONUS There is no guarantee that all excess demand will be serviced by client cars, especially because if he is buying only 2,000 permits, another taxi company can buy the remaining 500 permits and compete for the excess demand that isn’t being currently served. An option would be to buy all 2,500 permits, and using only 2,000 taxis (blocking another tax company from buying 500 permits) that would reduce profits to $267,100,000 (just subtract from profits the cost of buying the additional 500 permits).
  56. 56. Case: Franchising Gyms Bain, Round 256 Problem statement narrative Your client is a gym franchisor. The client focuses on small gyms (approximately 3000 square feet) with standard fitness equipment, but no classes or lockers. The gyms are typically located in local strip malls. They are open 24 hours per day; members enter the gym via an access card. Staffing at the gym is minimal to none (depends on each individual franchisee). This business is growing very rapidly. However, there is now a new competitor offering a similar franchising opportunity. To make our client’s franchising opportunity more attractive, our client would like your input on how the profitability of its franchises can be improved. Overview for interviewer Information to be provided upon request This is a straight-forward case. An ideal walk-through See following slides for further detail. (presented in the subsequent slides) would include the following: • Breakeven analysis based on understanding of revenue and cost structures • Brainstorming of new revenue opportunities • Brainstorming of cost cutting opportunities • Analysis of pros and cons of market segments • Conclusion / Recommendation Case Type: Various
  57. 57. Potential Issue Tree & Approach to Solving the Case57 Candidate may propose analysis / action in: Profit Structure (Rev and Cost) Market Opportunity Competitors • Size of the market • Key competitors • Key revenue streams • Growth expectations • Amount of concentration or • Key fixed and variable costs • Key customer segments and fragmentation differentiating qualities • By customer segments • Key differentiating features Possible follow-up and Possible follow-up and Possible follow-up and guidance to interviewer guidance to interviewer guidance to interviewer • Should lead to next slide (the math • Overall market expected to grow • Key competitors offer essentially question) slightly faster than GDP given the same franchising opportunity healthier living trends client does • $10 billion in revenue last year • Not a key aspect of the case; • Relevant segmentation (location): deemphasize • Urban • Suburban • Rural
  58. 58. Question 1 – Breakeven Analysis58 How many members must each gym location have to breakeven? This is a key metric for potential Question franchisees Overall approach, data required and solution Information to provide up front • Identify the revenue per member, fixed and variable costs for a gym • Guide candidate to the approach •Monthly Revenue • Walk through each category (revenue • Membership dues: $40 / month per member, fixed and variable costs), • Vending machines (net): $5 / month • Personal training (net): $15 / month brainstorming each of the potential • Total: $60 / month associated line items • Variable Costs: None (or too minimal to matter) • Do NOT automatically provide each piece of data (such as salvage value for • Fixed Costs depreciation) • Rent: $24 / square feet / year (or $6000 / month) • Equipment: $144K initial cost, 3 year depreciation, $0 salvage value • Potentially tricky parts: (or $4000 / month) • Using consistent metric • Labor: 40 hours / week @ $20 / hour (or $3200 / month) • Utilities: $400 / month (monthly, yearly, etc.) • Franchise fee: $300 / month • Revenue = contribution • Marketing: $100 / month margin because there are no • Total: $14000 / month variable costs • Asking for equipment salvage • Breakeven calculation value • Contribution margin: $60 / month • Fixed Costs: $14000 / month • Takeaway: By any measure, breakeven • # of members to breakeven = $14000 / $60 = 233 of 233 members is very low
  59. 59. Question 2 – Revenue Growth Opportunities59 What are potential revenue growth opportunities the client can pursue? Question Potential response • Price: • Increase current revenue stream pricing • Tiered membership based on accessibility (time, equipment, etc.) • Consider multi-period contracts with discounted pricing • Quantity • Increase # of gyms franchised • Increase # of members per gym (assume we have not hit a utilization saturation point) • Create new product / service offerings • Juice bar • Sell clothing, timers, lightweights • Lockers for rent • Partner with full-service gyms to offer discount for classes (like yoga, spinning) • Other • Increase marketing efforts
  60. 60. Question 3 – Cost Cutting Opportunities60 What are potential cost cutting opportunities the client can pursue? What opportunities are more Question actionable? Potential response • Recognize that rent, equipment and labor and the largest expense categories, so start there • Rent • Re-negotiate current contracts • Move to less optimal locations • Actionability: Low • Equipment • Use the equipment longer (thus increasing the depreciation period) • Consider purchasing used equipment • Consider renting equipment • Consider consolidating equipment purchases to fewer vendors • Increase buyer power by making purchases across multiples gyms • Actionability: Moderate • Labor (currently comes in 8 hours per day, M-F, to answer general questions) • Decrease the number of hours staffed • Utilize phone support • Post more FAQs on the walls • Actionability: Moderate
  61. 61. Question 4 – Segment Analysis61 Which segment offers the greatest opportunity on a profitability basis? What are the key factors? Question Potential response Gym Space Costs for Location Convenience Segment Segment Spare Franchisee Availability for Members Fitness Interest Income Competition Urban High ( ) Low ( ) High (☺) High (☺) Medium High ( ) Suburban Medium Medium Medium Medium Medium Medium Rural Low (☺) High (☺) Low ( ) Medium Medium Low (☺) • Key Takeaway • Rural segment is very attractive, because of the lower cost (rent, labor), high availability of gym space and low competition • Competition is the surprise factor; very few gyms have placed locations in rural areas due to very high breakeven membership requirements for fully-loaded, traditional gyms
  62. 62. Sample Recommendation62 • Client business model allows for low breakeven membership point for franchisees • To improve profitability, client should consider revenue growth opportunities (give best examples) and Recommendation cost saving opportunities (give most actionable items) • Client should also focus on the rural market segment, primarily due to a lack of significant competition • Adding new services (ie revenue streams) will make client gym offerings less distinct from traditional gyms Risks • Cutting costs at a bare minimum gym may cause customer service issues • Execute on recommendations Next Steps • Also consider M&A opportunities, primarily to gain scale and improve cost structure
  63. 63. Case: Greeting Card Manufacturer BCG, Mock Interview63 Problem statement narrative A greeting card manufacturer has experienced decreased profit. The CEO has asked you to figure out why. Overview for interviewer Information to be provided upon request This case involves a discussion of both the revenue and cost The greeting cards are stocked at grocery stores and drivers of profit. Greeting card companies operate with a pharmacies like CVS unique revenue system, and this will also affect the cost side of the company. Greeting cards are good for one season only – if a card does not sell by the end of the season, it will be shipped back to the manufacturer at their expense and discarded Case Type: Profitability The greeting card industry has experienced moderate growth over the years Competitors have experienced steady or slightly increased profit
  64. 64. Potential Categories of Candidate’s Framework64 Notable comments / potential discussion points Industry Analysis • Greeting cards market: growing, shrinking, stable? • Competitors: market share, growth rate • Consumers: needs, brand perception, differentiation? Profit drivers • Revenue • Factors that affect sales volume • Card selection • Card supply •Is it better to overstock or stock just the right amount? • Overstock: customers like choices; it looks bad when there is only one card on the shelf – creates more goodwill when there are additional cards even if they will not all sell • Just the right amount: do not incur additional shipping costs to send unsold cards back to the manufacturer; do not incur variable costs for unsold cards; why make more than you can sell? • How does the greeting card manufacturer earn revenue? What are the revenue streams? • Costs • What are the fixed costs? • What are the variable costs? • Is there anything special about greeting card costs? The candidate must figure out how the greeting card manufacturer earns revenue as well as how costs are incurred.
  65. 65. Potential Issue Tree & Approach to Solving the Case65 Key elements of analysis to solve the case Industry Analysis Revenues Costs How is the greeting card industry What factors affect sales volume? What are the fixed costs? doing? What are the repercussions if a What are the variable costs? How are competitors performing customer walks into a retailer and the compared to our company? card shelves are empty? Are there changing trends? Is it better to overstock or stock just the right amount? What are the revenue streams? Possible follow-up and guidance Possible follow-up and guidance Possible follow-up and guidance to to interviewer to interviewer interviewer • The greeting card industry has • If shelves are empty, the following COGS: $1.50 remained stagnant throughout the repercussions are possible: SG&A: $0.25 years due to threats such as e-cards • Lose the sale entirely, result in Shipping: $0.05 (only incurred if the card • Competitors have experienced stable poor brand awareness; lose is unsold) or moderate increases in profit customers to competitors; create Fixed Costs: $200,000 (printing presses, • Our company’s cards have poor relationships with retailers plants, admin) continuously sold out in retailers as • Manufacturer receives payment only compared to competitors when cards are SOLD to consumers. Unsold cards are shipped back at the manufacturer’s expense
  66. 66. Question 1 – Breakeven66 Math Question If greeting cards are sold at $3.00 per card and fixed costs are $200,000 per year, how many cards must the greeting card manufacturer sell to break even? Overall approach, good shortcuts & solution Information to provide up front Break even = Fixed Costs / Unit Contribution N/A Fixed Costs = $200,000 Unit Contribution = $3.00 - $1.50 - $0.25 = $1.25 Break even = $200,000 / $1.25 = 160,000 cards Provide information if asked COGS: $1.50 SG&A: $0.25 Shipping: $0.05 (only incurred if the card is unsold) Fixed Costs: $200,000
  67. 67. Sample Recommendation67 The greeting card manufacturer should improve revenues by ensuring a wide selection and supply of cards at each retailer while also keeping in mind the number of unsold cards at the end of the selling Recommendation season. The increase in goodwill and brand awareness among retailers and consumers outweighs the added variable costs from unsold cards. Supplying extra cards may not be profitable if the quality of the cards are lacking compared to Risks competitors’. The manufacturer should perform additional research regarding how consumers choose greeting cards Next Steps and determine if unsold cards may be re-used in any fashion (salvage value). BONUS The number of cards sold during the year depends on the number of cards shipped to the retailer. If these are the expected sales numbers, which one should the manufacturer choose? Shipment Quantity: 2,000, Sales Volume: 1,900 Shipment Quantity: 2,500, Sales Volume: 2,200 Shipment Quantity: 2,700, Sales Volume: 2,300 Profit = ($1.25 * 2,200) – ($1.8 * 300) = $2,210