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Gartner Infrastructure & OperationsManagement Summit - Berlin 4. June 2013Accepting Complexity in IT Operations =>Less Cos...
you should have more time
this can be achieved by transforming IT
from art
to engineering
you choose how to use the time you gainedconvert your time toqualityinnovation$ $ $ savings
focus on creating time out of operationsoperations improvementIn IT we spend 80% of our time on operations
converting time to moneysuccess story on operatinga major banking application112noautomation30%automation784522850%automat...
converting time to qualitysuccess story on automating the portal of theworld market leader in lighting solutionsMar 201310...
ChangeabilityQualityCost FunChangeabilityQualityconverting time to innovationsuccess story on moving from a governance to ...
bid-offer gap in IT:providers don’t offer what business wants to buy
we treat IT like industrial production:standardize, taylorize, consolidate
8 years in design and development –unlikely
15+ years of monetisation on one platform –wishful thinking
accepting complexity as a fact of IT is key
this is what is sucking up your personal time
we take a new approach combiningthe best of both worldsthere are 2 approaches to operate IT- no flexibility- limited toIaa...
a machine continuously trained by humans andlearning from its own activity is the solutiona new way of operating IT- cost-...
automation augmented engineers
engineering enabled automation
we have built a machine that operates IT justlike a human would – we call it AutoPilot
AutoPilot is trained by engineers, it learnsatomic pieces of knowledge from them
when given a task AutoPilot writes a solutionon the fly out of the knowledge it has.
AutoPilot continuously analysis itself andlearns from the impact of its actions
the productivity of engineers is multiplied byfocussing them on gathering new experience
instead of protecting the status quo engineersdo what engineers do best…
… make things better !
Thank you for your time which we hope was well invested,because dismissing good ideas can harm your future
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Accepting Complexity in IT Operations. Less Cost, More Innovation

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Presentation by Chris Boos at the Gartner Infrastructure & IT Operations Management Summit in Berlin on June 4 2013: arago wants you to have more time by transforming IT from art to engineering.

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Transcript of "Accepting Complexity in IT Operations. Less Cost, More Innovation"

  1. 1. Gartner Infrastructure & OperationsManagement Summit - Berlin 4. June 2013Accepting Complexity in IT Operations =>Less Cost, More Innovationarago AG – the Automation Expertswww.arago.deHans-Christian Boos @boosc
  2. 2. you should have more time
  3. 3. this can be achieved by transforming IT
  4. 4. from art
  5. 5. to engineering
  6. 6. you choose how to use the time you gainedconvert your time toqualityinnovation$ $ $ savings
  7. 7. focus on creating time out of operationsoperations improvementIn IT we spend 80% of our time on operations
  8. 8. converting time to moneysuccess story on operatinga major banking application112noautomation30%automation784522850%automation80%automationarago 93%automationstatus atproject startminimum expectedtime gaintime gainachievedmaximum expectedresultnumber of FTE experts neededbusiness case forfirst automation project
  9. 9. converting time to qualitysuccess story on automating the portal of theworld market leader in lighting solutionsMar 201310th generation ofapplication 900Mio€transactions p.a.Apr 2006start of projectAug 20061 month after endof migrationDec 200670 %availability95 %availability99,999 %availability99,998 %availability
  10. 10. ChangeabilityQualityCost FunChangeabilityQualityconverting time to innovationsuccess story on moving from a governance to abrokerage culture in IT provider managementCostchoose 2, forget 1 have all
  11. 11. bid-offer gap in IT:providers don’t offer what business wants to buy
  12. 12. we treat IT like industrial production:standardize, taylorize, consolidate
  13. 13. 8 years in design and development –unlikely
  14. 14. 15+ years of monetisation on one platform –wishful thinking
  15. 15. accepting complexity as a fact of IT is key
  16. 16. this is what is sucking up your personal time
  17. 17. we take a new approach combiningthe best of both worldsthere are 2 approaches to operate IT- no flexibility- limited toIaaS / PaaS- no durability+ efficiency+ repeatabilityPEOPLE CENTRICROBOTIC /STANDARDIZED- cost- varyingquality- availability+ agility+ accountability
  18. 18. a machine continuously trained by humans andlearning from its own activity is the solutiona new way of operating IT- cost- varyingquality- availability+ agility+ accountability- no flexibility- limited toIaaS / PaaS- no durability+ efficiency+ repeatabilityPEOPLE CENTRICROBOTIC /STANDARDIZED+ continuous costoptimization+ stable quality+ scalability+ agility+ accountabilityANALYTICS BASED& KNOWLEDGECENTRIC
  19. 19. automation augmented engineers
  20. 20. engineering enabled automation
  21. 21. we have built a machine that operates IT justlike a human would – we call it AutoPilot
  22. 22. AutoPilot is trained by engineers, it learnsatomic pieces of knowledge from them
  23. 23. when given a task AutoPilot writes a solutionon the fly out of the knowledge it has.
  24. 24. AutoPilot continuously analysis itself andlearns from the impact of its actions
  25. 25. the productivity of engineers is multiplied byfocussing them on gathering new experience
  26. 26. instead of protecting the status quo engineersdo what engineers do best…
  27. 27. … make things better !
  28. 28. Thank you for your time which we hope was well invested,because dismissing good ideas can harm your future
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