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Accepting Complexity in IT Operations. Less Cost, More Innovation
 

Accepting Complexity in IT Operations. Less Cost, More Innovation

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Presentation by Chris Boos at the Gartner Infrastructure & IT Operations Management Summit in Berlin on June 4 2013: arago wants you to have more time by transforming IT from art to engineering.

Presentation by Chris Boos at the Gartner Infrastructure & IT Operations Management Summit in Berlin on June 4 2013: arago wants you to have more time by transforming IT from art to engineering.

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    Accepting Complexity in IT Operations. Less Cost, More Innovation Accepting Complexity in IT Operations. Less Cost, More Innovation Presentation Transcript

    • Gartner Infrastructure & OperationsManagement Summit - Berlin 4. June 2013Accepting Complexity in IT Operations =>Less Cost, More Innovationarago AG – the Automation Expertswww.arago.deHans-Christian Boos @boosc
    • you should have more time
    • this can be achieved by transforming IT
    • from art
    • to engineering
    • you choose how to use the time you gainedconvert your time toqualityinnovation$ $ $ savings
    • focus on creating time out of operationsoperations improvementIn IT we spend 80% of our time on operations
    • converting time to moneysuccess story on operatinga major banking application112noautomation30%automation784522850%automation80%automationarago 93%automationstatus atproject startminimum expectedtime gaintime gainachievedmaximum expectedresultnumber of FTE experts neededbusiness case forfirst automation project
    • converting time to qualitysuccess story on automating the portal of theworld market leader in lighting solutionsMar 201310th generation ofapplication 900Mio€transactions p.a.Apr 2006start of projectAug 20061 month after endof migrationDec 200670 %availability95 %availability99,999 %availability99,998 %availability
    • ChangeabilityQualityCost FunChangeabilityQualityconverting time to innovationsuccess story on moving from a governance to abrokerage culture in IT provider managementCostchoose 2, forget 1 have all
    • bid-offer gap in IT:providers don’t offer what business wants to buy
    • we treat IT like industrial production:standardize, taylorize, consolidate
    • 8 years in design and development –unlikely
    • 15+ years of monetisation on one platform –wishful thinking
    • accepting complexity as a fact of IT is key
    • this is what is sucking up your personal time
    • we take a new approach combiningthe best of both worldsthere are 2 approaches to operate IT- no flexibility- limited toIaaS / PaaS- no durability+ efficiency+ repeatabilityPEOPLE CENTRICROBOTIC /STANDARDIZED- cost- varyingquality- availability+ agility+ accountability
    • a machine continuously trained by humans andlearning from its own activity is the solutiona new way of operating IT- cost- varyingquality- availability+ agility+ accountability- no flexibility- limited toIaaS / PaaS- no durability+ efficiency+ repeatabilityPEOPLE CENTRICROBOTIC /STANDARDIZED+ continuous costoptimization+ stable quality+ scalability+ agility+ accountabilityANALYTICS BASED& KNOWLEDGECENTRIC
    • automation augmented engineers
    • engineering enabled automation
    • we have built a machine that operates IT justlike a human would – we call it AutoPilot
    • AutoPilot is trained by engineers, it learnsatomic pieces of knowledge from them
    • when given a task AutoPilot writes a solutionon the fly out of the knowledge it has.
    • AutoPilot continuously analysis itself andlearns from the impact of its actions
    • the productivity of engineers is multiplied byfocussing them on gathering new experience
    • instead of protecting the status quo engineersdo what engineers do best…
    • … make things better !
    • Thank you for your time which we hope was well invested,because dismissing good ideas can harm your future