Electronic Government Initiatives in the Arab World 2011 - TABLE OF CONTENTS

Electronic Government Initiatives in the Arab World 2011 Arab Advisors Group Strategic Research Service January 2011 Analyst: Zeena Al Borgan This report has been delivered to Client as part of the subscription to the Arab Advisors Group Strategic Research Service to be used exclusively by its employees

Electronic Government Initiatives in the Arab World 2011 Copyright notice: Copyright 2011 by Arab Advisors Group. All rights reserved. No material contained in this report may be reproduced in whole or in part without the prior written permission of the publisher. Any unauthorized use, disclosure, copying, selling, distribution or in any way transfer of any direct or indirect information from this report which is the property of Arab Advisors Group, removing, erasing or hiding from view any copyright, trademark, confidentiality notice, mark or legend appearing on Arab Advisors Group products or any form of output is strictly prohibited, and will be under legal responsibility. The information contained in this report has been obtained from sources we believe to be reliable, but neither its completeness nor accuracy can be guaranteed. Opinions expressed are based on our interpretation of the available information, and are subject to change. Feedback: Our clients’ satisfaction is of our utmost concern. We welcome all feedback regarding our research and products. Please send us your notes on this report, what you found useful in it and future research directions that would help you in your business. Send feedback emails to: arabadvisors@arabadvisors.com © 2011 Arab Advisors Group

Electronic Government Initiatives in the Arab World 2011 Table of Contents Section I: Introduction........................................................................... 1 Arab e-Government portals- status and evaluation ............................5 Section II: An overview of e-Government initiatives in the Arab World . 9 The Algerian E-Government Initiative ..............................................10 Algeria’s e-services ................................................................................10 The Bahraini E-Government Initiative ..............................................12 Bahrain’s e-strategy...............................................................................12 Bahrain’s e-services ...............................................................................12 The Egyptian E-Government Initiative ..............................................14 Egypt’s e-strategy .................................................................................14 Egypt’s e-services..................................................................................15 The Jordanian E-Government Initiative ............................................16 Jordan’s e-strategy ................................................................................16 Jordan’s e-services ................................................................................17 The Kuwaiti E-Government Initiative................................................19 Kuwait’s e-strategy ................................................................................19 Kuwait’s e-services ................................................................................19 The Lebanese E-Government Initiative.............................................21 Lebanon’s e-strategy..............................................................................21 Lebanon’s e-services ..............................................................................21 The Mauritanian E-Government Initiative.........................................23 The Moroccan E-Government Initiative ............................................24 Morocco’s e-strategy ..............................................................................24 Morocco e-services ................................................................................25 The Omani E-Government Initiative .................................................26 Oman’s e-strategy .................................................................................26 Oman e-services ...................................................................................26 The Qatari E-Government Initiative..................................................29 Qatar’s e-strategy..................................................................................29 Qatar’s e-services ..................................................................................29 The Saudi Arabian E-Government Initiative......................................31 Saudi Arabia’s e-strategy ........................................................................31 Saudi Arabia’s e-services ........................................................................32 The Syrian E-Government Initiative .................................................33 The Tunisian E-Government Initiative ..............................................34 © 2011 Arab Advisors Group

Electronic Government Initiatives in the Arab World 2011 Tunisia’s e-strategy................................................................................34 Tunisia’s e-services ................................................................................34 The United Arab Emirates E-Government Initiative ..........................36 UAE’s e-strategy....................................................................................36 UAE’s e-services ....................................................................................36 The Abu Dhabi E-Government Initiative ...........................................37 Abu Dhabi e-strategy .............................................................................37 Abu Dhabi e-services .............................................................................37 The Ajman E-Government Initiative .................................................39 Ajman’s e-strategy ................................................................................39 Ajman e-services ...................................................................................39 The Dubai E-Government Initiative ..................................................40 Dubai e-strategy ...................................................................................40 Dubai e-services....................................................................................40 The Fujairah E-Government Initiative ..............................................42 Fujairah e-strategy ................................................................................42 Fujairah’s e-services ..............................................................................42 The Ras Al Khaimah E-Government Initiative ...................................43 Ras Al Khaimah e-strategy ......................................................................43 Ras Al Khaimah e-services ......................................................................43 Sharjah’s E-Government Initiative ...................................................44 Sharjah’s e-strategy...............................................................................44 Sharjah’s e-services ...............................................................................44 The Yemen E-Government Initiative.................................................45 Yemen’s e-services ................................................................................45 © 2011 Arab Advisors Group

Electronic Government Initiatives in the Arab World 2011 List of Exhibits Exhibit 1: E-Government benefits to citizens, businesses and governments ......3 Exhibit 2: E-Government progression stage description .....................................4 Exhibit 3: E-government portal status, language and website, November 2010.5 Exhibit 4: Arab e-Government portal features, November 2010 .........................6 Exhibit 5: Arab e-Government portals sophistication stages breakdown, November 2010..................................................................................................8 Exhibit 6: Algeria’s e-Government portal domains and sections, November 2010 .........................................................................................................................10 Exhibit 7: Bahrain’s e-Government portal domains’ sections, November 2010.13 Exhibit 8: EISI seven major tracks , November 2010 .......................................14 Exhibit 9: E-Government portal services’ domains and sections, November 2010 .........................................................................................................................15 Exhibit 10: Jordan’s e-Government portal sections and services, November 2010.................................................................................................................18 Exhibit 11: Kuwait’s e-Government portal domains and sections, November 2010.................................................................................................................20 Exhibit 12: Lebanon’s e-Government portal sections, November 2010.............22 Exhibit 13: The Levels of information available by Morocco’s e-Government, November 2010................................................................................................24 Exhibit 14: Morocco’s e-Government portal domains and sections, November 2010.................................................................................................................25 Exhibit 15: Oman’s e-Government portal domains and sections, November 2010 .........................................................................................................................27 Exhibit 16: Hukoomi’s four main domains and their sections, November 2010 29 Exhibit 17: Saudi Arabia’s e-Government portal domains and sections, November 2010................................................................................................32 Exhibit 18: Tunisia’s e-Government portal domains and sections, November 2010.................................................................................................................35 Exhibit 19: The United Arab Emirates e-Government domains and sections, November 2010................................................................................................36 Exhibit 20: Abu Dhabi’s e-Government portal domains and sections, November 2010.................................................................................................................37 Exhibit 21: Dubai’s e-Government domains and sections, November 2010 ......41 Exhibit 22: Fujairah’s e-Government main objectives and sub-objectives, November 2010................................................................................................42 Exhibit 23: Ras Al Khaimah’s e-Government portal domains and sections, © 2011 Arab Advisors Group

Electronic Government Initiatives in the Arab World 2011 November 2010................................................................................................43 Exhibit 24: Sharjah’s e-Government portal domains and sections, November 2010.................................................................................................................44 Exhibit 25: Yemen’s e-Government portal domains and sections, November 2010.................................................................................................................45 © 2011 Arab Advisors Group

Electronic Government Initiatives in the Arab World 2011 - TABLE OF CONTENTS

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