1. Fair Housing Ain’t Fair – It’s EQUAL! Doug Chasick , CPM ®, CAPS, CAS, Adv. RAM, CLP, SLE The CallSource Apartment Doctor

6. Who must practice Fair Housing?

8. What is Discrimination?

10. Who is protected?

12. The Fair Housing Act

15. (HUD's Fair Housing and Equal Opportunity Office, "Title VIII Automated Paperless Office Tracking System“)

17. Disability

19. Accommodations and Modifications

20. What is REASONABLE?

21. Reasonable Accommodation Guidance Issued 5/17/04

22. Reasonable Modification Guidance Issued 3/5/08

23. The Platinum Rule

26. A LWAYS Save Your Documentation

27. B E CONSISTENT

28. C over Your Actions!

29. TOP Compliance Tips

30. Equal & Consistent Treatment

31. In writing

32. No Steering!

33. Service requests

34. ASK!

35. Don’t Ask!

36. Service Pet?

37. Be FRIENDLY, not FRIENDS!

38. Fair Housing 24/7

39. TRAIN your residents

40. Communicate CLEARLY

41. Look, act and sound PROFESSIONAL You!

42. NO voting