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Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
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Oracle aplicaciones 3 smart cities concept geoff.

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  • 1. Introducing Oracle’s Solution for Smart Cities Geoff Linton – Business Development Director Oracle EMEA Public Sector Industry Business Unit
  • 2. Oracle’s Solution for Smart Cities • Today’s Local Government Landscape • Local Government IT in the 21st century • Where Oracle can help • Why Oracle? • Oracle Smart City Overview • Questions Copyright © 2010, Oracle. All rights reserved. Slide - 2 Oracle Confidential
  • 3. IT in Local Government: Today’s Landscape • Years of modernization with multiple departmental systems Many vendors, repositories, applications, hardware Critical legacy solutions All the data (many times over), but not joined up Applications that cannot talk to each other More demanding and tech savvy customers Copyright © 2010, Oracle. All rights reserved. Slide - 3 Oracle Confidential
  • 4. Local Government Officials Are Placing High Priority on Online Government to Provide Better Services Priority IT initiatives (18 to 36 months) Number of votes for each Priority Level Key Observations: E-Government 70 62 17 Public Safety/Interoperability and services iGovernment Services far outpace the Public safety rest of the field in terms of respondents 70 63 17 declaring them to be high priorities /interoperability A large number of city / county Public financing government departments plan to deliver 40 70 39 reporting system self-service processes to the citizen Backend functions are of secondary Public works/facilites 39 67 42 interest, but still garner strong support infrastructure Only Wireless/Broadband Deployment Mobile applications shows a low level of interest. This is 33 69 43 likely due to recent controversies over across departments the failure of many municipal broadband Wireless/broadband deployments and the fact that—even at 34 67 48 deployment the high point—only a very few municipalities were even attempting to Total Respondents = 154 High Medium Low deploy such networks Source: INPUT Survey : The State of City and County IT, Nov 3, 2008 Copyright © 2010, Oracle. All rights reserved. Slide - 4 4 Oracle Confidential
  • 5. The 21st Century will be the Age of the Megacity KEY TAKEAWAYS • Over half the world’s population is urban as of 2008, 2/3rds by 2050 • Asia will contain 2/3rd of the worlds population by 2050 • Over 725 cities in Asia with at least 166K and 152 with > 1 Million • Europe/Middle East will contain the worlds most urbanized populations by 2050 • Over 790 cities in EMEA with at least 166K and 158 with > 1 Million • Over 489 cities in the Americas with at least 166K Source: United Nations Population Estimates, 2008 Copyright © 2010, Oracle. All rights reserved. Slide - 5 Oracle Confidential
  • 6. But Cities Face 21st Century Global Challenges • Urban Poverty & Public Health • Social safety net, employment & housing development • Combating communicable diseases • Global Warming • Smog & pollution • Global Crime & Terrorism • Combating criminal gangs, terrorist cells • Stemming potential increases in crime during economic downturns • Beating the Competition • Modernization and extension of infrastructure • Universal baseline K-12 education combined with merit-based higher-ED systems • Maintaining industry-specific competitive edge • Making the City More than Viable • What to invest in? What are the priorities for investment? • How to attract business and new income producing citizens • Effectively Managing Operations • Collecting funds from provincial/state & central/federal government • Transparency and proper local governance and fiscal policy Copyright © 2010, Oracle. All rights reserved. Slide - 6 Oracle Confidential
  • 7. Local Government IT in the 21st century Do more with less harsher economic climate Adapt to changing demographics (young, elderly, unemployed) More effective and efficient service delivery More transparency and accountability Better use of heterogeneous IT assets A modern IT infrastructure that is agile and future-proof Copyright © 2010, Oracle. All rights reserved. Slide - 7 Oracle Confidential
  • 8. Oracle’s Vision of Local Government IT in the 21st Century 6 Human Resources 1 External Groups 7 Financial Administration 5 City Administration 8 Analytics 2 Single Point Of Access 3 Streamlined City Operations 9 Governance, Risk & Compliance 10 IT Shared Services 4 Integrated & Shared City Infrastructure Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Slide - 8
  • 9. Where Oracle Can Help? A complete end-to-end platform for: • IT infrastructure • Service Delivery Management • Operational solutions • Intelligence A modular, incremental roadmap for transformation Multi-channel single point of contact Integration & Interoperability Automation of Overhauled Process Transparent and accountable governance Dashboards for performance and planning Copyright © 2009, Oracle. All rights reserved. . Slide - 9 Oracle Confidential
  • 10. Why Oracle? A large installed base with a Extensive R&D and successful track record acquisitions for the most across all Public Sector complete portfolio verticals. Pedigree of proven We offer a long-term, technology, applications survivable and sustainable and solutions partnership •Data integration Show we understand how everyday issues can be tackled, •Apps connectivity and away from the mainstream interoperability transactional world of computer •Solutions for the Public systems, from enquiries, to Sector requests, to events, to notifications and the unexpected. •ISV applications Copyright © 2010, Oracle. All rights reserved. Slide - 10 Oracle Confidential
  • 11. Oracle’s Solution for Smart Cities Copyright © 2010, Oracle. All rights reserved. Slide - 11 Oracle Confidential
  • 12. Oracle’s Solution for Smart Cities Oracle’s Solution for Smart Cities provides the capability to start at any point in the service delivery transformation • Integrated multi-channel services (self-service web/chat, email, local single number) delivery platform for 90%+ ENGINE resolution of most government service requests • Analytics for continuous improvement of service delivery, which services to prioritize, extend, consolidate or even COCKPIT discontinue • Modernize IT infrastructure to enable integration and interoperability with the city’s existing siloed legacy IT CHASSIS infrastructure to enhance service delivery capability Copyright © 2010, Oracle. All rights reserved. Slide - 12 Oracle Confidential
  • 13. Oracle’s Solution for Smart Cities Overview Oracle’s Solution for Smart Cities contains three pillars which can be implemented in any order, based on the requirements and existing platforms for the targeted city Service Delivery Intelligence IT Infrastructure Platform Platform and Integration Platform 1 2 3 Copyright © 2010, Oracle. All rights reserved. Slide - 13 Oracle Confidential
  • 14. Oracle’s Solution for Smart Cities Service Delivery Platform Service Delivery Platform 1 KEY PRODUCT SETS OPPORTUNITY • Integrated Single Point of Access to all • Oracle’s Solution for Smart Cities Field City Services and Infrastructure Service Manager Mobile • Oracle’s Solution for Smart Cities Citizen Contact Center Siebel CRM, Case Management, Enterprise Policy Automation 1 (EPA) • WebCenter Portal, BPEL PM, ECM, IDM Suite KEY TAKEAWAYS • Tiered Interactive Response Services (TIRS) emphasis on self-service and least expensive Self means of service resolution Service 2 Face-to-face $ $$$$ • Multi-channel AND integrated: from citizens to Call Centre $$ government AND from government departments to citizens • Multivariate intelligence including spatial • Social Network Savvy Copyright © 2010, Oracle. All rights reserved. . Slide - 14 Oracle Confidential
  • 15. Oracle’s Solution for Smart Cities Service Delivery Platform Service Delivery Platform Opportunities & Best Practices 1 GUIDANCE CASE STUDIES • Start with a Shared Services Process Orchestrated Portal • Build towards a single Point of Contact • Incorporate Cross-Channel transition capability • Embed Institutional Knowledge & Policy into Self-Service and Contact Center Agent Services TYPICAL PROJECT TARGETS • Single Number non-emergency services • Federated constituent services portals • Transition to transactional services • Integration with SNEN systems • Cross departmental services • Departmental self-service portals • Integration and streamlining of in-field face-to- face services with self-service Copyright © 2010, Oracle. All rights reserved. . Slide - 15 Oracle Confidential
  • 16. Oracle’s Solution for Smart Cities Intelligence Platform Intelligence Platform 2 KEY PRODUCT SETS OPPORTUNITY • Comprehensive dashboards and • Oracle’s Solution for Smart Cities reports detail how operational Operational Analytics EPM, BI • Oracle’s Solution for Smart Cities Fiscal services and local authority fiscal Intelligence EPM, BI management 8 KEY TAKEAWAYS • Analytics can be embedded in each department • Analytics can also be integrated into the service delivery platform case management • Closes feedback loop on automation of policy and process • Last mile in accountability and transparency that leads to cultural transformation on both sides Copyright © 2010, Oracle. All rights reserved. . Slide - 16 Oracle Confidential
  • 17. Oracle’s Solution for Smart Cities Intelligence Platform Intelligence Platform Opportunities & Best Practices 2 GUIDANCE CASE STUDIES • Use data to make informed decisions by line- of-business • Transparency of on-going service delivery metrics • Post program/departmental budgets and results TYPICAL PROJECT TARGETS • Stimulus fund reporting • Response to demands for transparency of government operations • Shared services and program consolidation support • Closed-loop service delivery Copyright © 2010, Oracle. All rights reserved. . Slide - 17 Oracle Confidential
  • 18. Oracle’s Solution for Smart Cities IT Infrastructure and Integration Platform IT Infrastructure and Integration Platform 3 OPPORTUNITY KEY PRODUCT SETS • Shared services across multiple • Oracle’s Solution for Smart Cities 360 departments Information Hub MDM, ODI • Oracle’s Solution for Smart Cities City Departmental Operations & Infrastructure Knowledge Base SES, ECM, UCM 3 • Oracle’s Solution for Smart Cities Infrastructure Platform RDBMS, RAC. DB Options • Oracle’s Solution for Smart Cities 4 Integration Engine AIA, FMW KEY TAKEAWAYS Umbrella and Underlying Shared Services 2 • Modernizes underlying IT infrastructure Service Delivery 6 Human Resources 7 Financials Platform while leveraging legacy investments • Consolidate applications and 8 Analytics 9 GRC 10 IT Shared Services investments into new software • Delivers program resourcing agility • Takes SOA to a whole new level Copyright © 2010, Oracle. All rights reserved. . Slide - 18 Oracle Confidential
  • 19. Oracle’s Solution for Smart Cities IT Infrastructure and Integration Platform IT Infrastructure and Integration Platform 3 OPPORTUNITY GUIDANCE • Consolidate and Share ERP • Take a SOA approach to linking up the existing organizations and their siloed platforms • Incorporate Role-based Identity Services • Incorporate Spatial Data Services into Front-Office Line-of-Business & Shared Services TYPICAL PROJECT TARGETS • Legacy & mainframe replacement • Consolidation and shared services • Process automation • Department reorganization Copyright © 2010, Oracle. All rights reserved. . Slide - 19 Oracle Confidential
  • 20. Oracle’s Solution for Smart Cities Delivers … The next generation Incorporates the of Call Centers, breadth and depth of the Oracle portfolio of SNEN, 311, Citizen Any channel, any open technologies, Contact Centre, purpose applications, CRM/LG, etc. all middleware and rolled into one EPM/BI Addresses ever A modular A complete solution infrastructure that can increasing need to bringing together the be adapted for any provide best practices and size of operation or citizens/businesses range of requirements processes from with a single point- that can co-exist with around the world of-contact existing systems. Copyright © 2010, Oracle. All rights reserved. Slide - 20 Oracle Confidential
  • 21. Oracle’s Solution for Smart Cities Takes a Building Block Approach … 1. An industrial strength platform for infrastructure consolidation delivers Smart Cities immediate cost and operational Integrated Intelligence benefits, regardless of the size or scope of your organization Education & Social Budgets & Assets Non-Emergency Government to Citizens Portal Public Health, Services (311) Infrastructure 2. A comprehensive portfolio of Safe Cities New Age middleware capabilities to integrate, Care manage and secure all your legacy and multi-vendor systems 3. A complete suite of back-office and front-office applications to give a single view of your citizens, Smart Cities Technology Foundation employees, assets and contractors 4. Solutions for all city services from Oracle and/or our worldwide network of ISV & Systems Integrator partners to run all business processes Copyright © 2010, Oracle. All rights reserved. Slide - 21 Oracle Confidential
  • 22. Oracle’s Solution for Smart Cities Overview Interaction with a Local Authorities leads to wider contact with other agencies and government departments • Based on a comprehensive and extensible data schema to co-ordinate and connect processes and data across multiple heterogeneous applications and repositories • Master Data Management • Application Integration Architecture • Siebel Case Management • A fully geo-coded (SPATIAL enabled) data schema • Robust and fully comprehensive security model with Oracle’s Fusion Middleware (FMW) • FMW underpins data integration and cross-application interoperability • Records, reports and reacts to process and data interchanges to support policy decisions and resource planning Copyright © 2010, Oracle. All rights reserved. Slide - 22 Oracle Confidential
  • 23. … and Builds a Single Point of Contact for all Services Delivered View of Citizens & Business Current Issue Criticality Contact Information Interaction / Issue History Community / Relationships ILM, VLDB, SECURITY SNEN CRM, Knowledge Mgt Consistent Information Regardless of Agency / Individual Constituents Agencies Regardless of Timing Regardless of Requestor Regardless of Type / Topic Integrated, multi-agency, 360 degree view of the citizen with Smart Cities Copyright © 2010, Oracle. All rights reserved. Slide - 23 Oracle Confidential
  • 24. The Service Delivery Platform Scales from Large Towns to Mega-Cities New York City (311) Bangkok (1111) Population Size/Call Center Agents 10 million+/1000+ Hong Kong (1823) 5 million+/250+ Madrid (010) Denver, CO (311) 1 million+/100+ Sacramento, CA (311) Leeds, United Kingdom 500,000+/50+ Riverside, CA (311) Bolton, United Kingdom 100,000+/10+ Level of Integration (Tiers, Departments, Services) Copyright © 2010, Oracle. All rights reserved. . Slide - 24 Oracle Confidential
  • 25. Oracle’s Solution for Smart Cities Benefits for the Citizen & Business OPPORTUNITY KEY TAKEAWAYS • Positively change the culture, • 24 x 7 access to government services without communications and expectations of the “city shuffle” constituents … • SNEN services to support mobile users and those on the other side of the digital divide • Face-to-face meant for up-front personal connection (when needed) and to deal with very complex issues • Changes the behavior and expectations of 1 constituents • Closed feedback loop on political policy making through KPIs posted to Constituents • Constituents don’t have to understand government organization to obtain services but can see a transparent delivery process and accountability Copyright © 2010, Oracle. All rights reserved. Slide - 25 Oracle Confidential
  • 26. Oracle’s Solution for Smart Cities Benefits for the Local Authorities OPPORTUNITY KEY TAKEAWAYS • Empowering city officers and department • Enables KPIs dash-boarding, analysis and managers with superior tools and service delivery capabilities makes it easier to budget, monitoring of service outcomes to support respond to demand, and allocate/schedule city competitive grants and good governance resources. In turn, a highly responsive required by state and central government administration is more popular with the for ARRA funds electorate and can better address the goals of serving their community and helping it grow • Rapid and detailed quantitative feedback more prosperous from voters and political contributors can be aligned with key administrative objectives and results 5 • Changes the behavior and expectations of Intra-Government constituents and government employees Communications from the bottom up City Planning • Rationalize investment in people and infrastructure across municipal Revenue Generation departments from the top down and Collections Legislation and Regulations Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Slide - 26
  • 27. Oracle’s Solution for Smart Cities Benefits for Government Employees OPPORTUNITY KEY TAKEAWAYS • Increase employee productivity and job • Seamless integration of response systems: satisfaction as a result of positive changes to their culture, communications and expectations from self-service to call centre to face-to-face and back makes their lives easier • Request for services can be traced and automatically routed to the right department – Self Servic Face-to- they don’t like department shuffles anymore Call face e Centre than constituents do! $$$$ $ $$ • Allocation of Government resources responding to requests can be optimized reducing the burden on individual employees • Information is captured & stored in one place, allowing for greater management analysis and decision making at lower levels • Upward spiral: new expectations by citizens change the expectations of employees • Employees leverage technology in commercial ways improving their marketability Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Slide - 27
  • 28. What Local Authorities can achieve with Oracle’s Solution for Smart Cities Working together to improve the quality of life and the economy of your city and local regions Use ITC to breakdown the barriers of protocol and organization, to become more effective, efficient, economic and transparent Better services for citizens and businesses Enhance the local talent and work-skills through state-of-the- art educational and learning services Help your city become more attractive for tourism and inward investment by making it the place to live and do business Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Slide - 28
  • 29. In Summary, Have you considered these? Is your government “open” at the times citizens need it? How do you know whether you are providing a good service to your citizens? Do your citizens know who to call when they need to access government services? Are your field officers spending too much time in the office filling paperwork? Could you service more citizens by working more efficiently? Are you replicating costly citizen interaction services across your organization? How many of your inquiries from citizens get forgotten about or go unanswered? Can you provide statistics on how well all citizens interactions are handled? Are all your citizen interactions handled consistently and professionally? Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Slide - 29
  • 30. Oracle’s Solution for Smart Cities Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Slide - 30

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