Selamun aleykum… It is my pleasure to be here today, addressing you. The topic of our session today is Smart City… What is a Smart City/ Why do we need one?
Today 51% of the world’s population, live in large cities.. This is a UN statistic Since the beginning of this century, what we call, Mega cities have been created.. Cities such as Istanbul, with some say 20m population, Shang Hai, New York, Cairo and of course cities like Dubai, Abu Dhabi etc. In fact it is believed that, in the developing world, the growth of population is significantly faster then that of the developed world.. Some times, doubling of the population in a short time period. By 2050, 2/3 of the world population will live in large cities… this is an immense number… Obviously this situation brings significant challenges but also great opportunities with it…
Challenges I am sure you can relate to Poverty Those unskilled coming to the big city, with the hope of finding work and money The demand they put on the services being provided by the govt Disease As a result of the poor living conditions, unhygienic existence, lack of access to medication etc. Disease turning into Pandemic and spreading Immigration People from all over the region and far will want to come and share the spoils of the city – wanted and unwanted. This will potentially bring terrorism. Drugs and gang trouble These environments unfortunately breed trouble and gnag fare And of course all of these, adding to the already stretched public purse… Having said all that, there are also significant benefits and opportunities of a growing city Economic growth Due to business growth, external and internal investment Increased resource and workforce Potentially increased income for govt with taxes And then of course pride of the people in living in a city… changing its local and international profile.. Wanting to live their because they like it… because they want to…
But we believe, in order to maximise these opps, the city must transform itself… this is not just by tinkering along on the edges, but making some major changes and investment To achieve this, city must be More intelligent about the citizen, businesses….
Smart city needs all of its constituents to work together… Unlock the potential account for every dirham, pound, euro, dollar being spent ensure effective communication between service providers and stake holders And not just operate to achieve the targets set for you by others but by setting your own targets… because the Insight you have about the services and citizens
The question is how do we reach these goals and Can IT help…
The role of Technology for a Smart Community From a Californian University quote on Smart Community which is a good summary of technologies place in enabling a Smart Community So, this is not an activity you take lightly… this is a concious, visionary approach that takes time…investment.. Effort and leadership..
This approach can be looked at in two parts… Operational excellence This is done by improving the internal systems such as ERP systems etc. To increase speed of operation, giving better quality service and achieving reduction in cost by improving business processes Management execllence By taking decisions, by having the right info and sharing this info across the enterprise…
Journey to be a smart city…
To begin with you may have lots of individual departmentw with capabilites which operate perfectly well on their own but together there is no intrection, no sharing of info etc. You need to move from silo to a sharebale and customer focus within the same dept at customer level To be effective you get rid of all duplucated systens and introduce shared services for instane. You decrease the cist of instrcutiue. You are informed all of the services to the business and services. Seeing it all one Informed – having the knowlgede of your new effective org. Smart – all joined up process… all the interaction wit hall departments and other organisation that impact your knowledge, budget and the satisfaction of your citizens.
Another component that plays a major role in being a smart city is the application and evaluation of policy that communities and cities, use to deliver their services… It is very important that we achieve Consistency Accuracy In how we deal with public It is also very important that any legislative changes that are brought in, are provided and made available to citizens in a very timely basis If you look at this slide you will see the various stake holdrs in a dept Department governed by legislation Legislation traslated to policy Policy implemented in systems by IT Then delivered to public through various channels…
In the public sector, we are continuing to invest in improving all areas of public sector policy automation, with a goal of helping them provide consistent services and information to customers and citizens Our long-term product research continues to be focused on: Allowing the departmental executive to have visibility of where policies are at in their implementation, and ensuring they are aligned with their strategy Eliminating ambiguity and reducing the costs of requirements gathering between the policy owners/writers (often lawyers) the business experts (the implementers) and the IT department (the technical deployers) In so doing, we aim to ensure consistency of policy implementation across channels such as call centers, web service deliver, integrated COTS solutions, as well as across physical locations and regions And our goal is to ensure those solutions can be deployed cost effectively right to the edges of the business, via self-service portals and mobile solutions, integrated with LOB applications, and also delivered to partner agencies effectively, and where necessary transparently
The whole aspect of having a smart infra which enables the sharing the info. Fraud , childprotection unemplyement etc. Better informed better prepared to make the rigt decisioon
Smart city examples
Agenda 9:30 9:50 Bienvenida al evento. D. Munir Ismet, Senior Vice President Public Sector GBU, Oracle EMEA 9:50 10:20 Línea Madrid D. José Nuño, Director General de Calidad y Atención al Ciudadano, Ayuntamiento de Madrid 10:20 10:50 Smart Cities Concept D. Geoff Linton, Global Leader ORACLE's Solution for Smart Cities, Oracle 10:50 11:20 La externalización de procesos: soluciones globales, un valor seguro para el ciudadano D. Guillermo Pérez, Jefe de Producto, Eulen 11:20 11:50 Café 11:50 12:20 Administración digital en las grandes ciudades: estrategias y actuaciones en el Ayuntamiento de Madrid D. Antonio López Fuensalida, Director General de Desarrollo de Tecnologías de la Información, Informática Ayuntamiento de Madrid (IAM) 12:20 12:50 GOBLONET: La red social de la FEMP. Una herramienta para los gobiernos locales en red D. Antonio Díaz, Coordinador Area de Estudios, Estrategia y Formación de la FEMP 12:50 14:20 Mesa Redonda Moderador: D. Julio Moreno, Informática El Corte Inglés (IECISA) Con la participación de los Ayuntamientos de: Lérida Madrid Málaga Valencia 14:20 15:20 Cóctel
Introducing Concept of Smart Cities Munir Ismet - Vice President Public Sector & Education and Healthcare Industries Oracle, Europe, Middle East, Africa
51% of population live in urban cities (UN statistics)
Major challenges and opportunities for the City This is happening faster in the Developing world By 2050, over two thirds of world population will be in urban dwellers Since the turn of the century mega cities have been created
Technology remains at the Centre of Community Transformation
“ A smart community is a community that has made a conscious effort to use information technology to transform life and work within its region in significant and fundamental rather than incremental ways. The goal of such an effort is more than the mere deployment of technology. Rather it is about preparing one's community to meet the challenges of a global, knowledge economy.”
Sources: Smart Communities Paper – Website www.smartcommunities.org
achieved through reducing cost of business processes, improving quality of products and services and increasing speed of operations.
achieved through driving and detecting changes (smart), following up on those changes (agile) and sharing the lessons learned throughout the enterprise ( aligned).
Smart City / Community Management Excellence Operational Excellence Front and Back Office Services Integration across other Public, private and 3 rd sector partners Fully integrated Services Community Led, providing push and pull access to personalised services based Knowledge and acumen Efficient Informed Smart Effective
Journey to Smart City / Community Departmental Focus Front and Back Office Integrated Services Smart Communities Traditional model where each service department (e.g. social services, environmental services) acts independently. At this stage there is no separation of front and back office tasks Common corporate standards are put in place to improve quality and consistency of customer contact . Each Department retains responsibility for handling customer contacts. Separation of front office and back office tasks within each department. Development of departmentally based contact centres Consolidation of departmental front offices into centrally managed, unified organisation wide contact facilities which handle all initial contacts with the organisation. Integration of organisation front and back offices. End to end transformation of services which allows the organisation to provide a holistic, integrated service to the customer Working with other public, private and 3 rd sector partners to bring together services using common technology, facilities, processes and / or staff. ‘ One Council’ Shared Front Office Customer Focused Department Departmental Smart Community Local Partnership Bringing together intelligence across other public, private and 3 rd sector partners along with operational excellence in outcomes delivery to lead and manage place Efficient Effective Informed Smart
Public Sector Policy Dynamics Policy Owners Departmental Executive IT Cell Centres Drop-in Locations Partner Agencies Self Service (Web) Field Workers Business Units Applicants/Citizens/Agents Legislature Shared Services
Public Sector Policy Dynamics Align execution with strategy Achieve visibility of policy implementation Ensure consistency of policy implementation across channels and geographies End Goal: Provide consistent services and information that accurately reflect current legislation and policy Advise on impact of policy changes Enact legislation Eliminate ambiguity and reduce cost of IT requirements gathering Implement cost-effective technology solutions that comply with established enterprise architecture standards Policy Owners Departmental Executive IT Cell Centers Drop-in Locations Partner Agencies Self Service (Web) Field Workers Business Units Applicants/Citizens/Agents Legislature Shared Services
Smart Activity in the Community Books of record Community and Contributions Knowledge Delivery Appropriate Action & Outcomes Validation & Synthesis
Smart City – The Oracle Approach Single non-emergency number - SNEN Applying for multi departmental services which are managed as a Case by the systems 2 way interaction - Reporting faults / Enquiring about services Secure and Safe online payment of taxes and other bills Communicating emergency situations and suggesting remedies i.e. Swine flu Understanding the citizen and proactively offering / communicating interesting topics / services
Years of modernization with multiple departmental systems
More demanding and tech savvy customers Applications that cannot talk to each other All the data (many times over), but not joined up Critical legacy solutions Many vendors, repositories, applications, hardware
Local Government IT in the 21 st century Do more with less harsher economic climate More effective and efficient service delivery More transparency and accountability Adapt to changing demographics (young, elderly, unemployed) A modern IT infrastructure that is agile and future-proof Better use of heterogeneous IT assets
Smart City… Smarter City… What you should be looking for? This is a journey , be prepared to stay for the long term. Choose your partners carefully. You will need to work together for 3-5 years. Choose open and standards based solutions. Learn from others’ experiences. Spend time to define your vision . Think big , this is a long term investment. To be a Smart City is one of the best, long term investments that a City can make for its citizens and visitors . Start where it suits you and matches your own organisation’s priorities.