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IT Industrialization Part 5
 

IT Industrialization Part 5

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IT Industrialization Part 5

IT Industrialization Part 5

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    IT Industrialization Part 5 IT Industrialization Part 5 Presentation Transcript

    • Siemens IT Solutions and Services IT Industrialization and beyond Answers for our Customers - Part V - Copyright © Siemens AG 2010. All rights reserved. Page 1 June-10 Siemens IT Solutions and Services
    • Answers for our Customers - Index 1 How we help Customers master their Challenges 2 Our Promise 3 Our Answers 4 The Best of two Worlds 5 Contact Copyright © Siemens AG 2010. All rights reserved. Page 2 June-10 Siemens IT Solutions and Services
    • How we help our Customers master their Challenges “On the basis of experience gathered from our partnership spanning several years, a modern, standardized service concept was developed that fully satisfies our demanding requirements in terms of flexibility, response time and service quality – but costs less.“ Supplier Manager, IT Infrastructure & Support Copyright © Siemens AG 2010. All rights reserved. Page 3 June-10 Siemens IT Solutions and Services
    • Our Promise A concrete Example Cost reduction for a contract duration of three years 100% 100% Baseline year I year II year III 90% 84% 80% 79% 73% 70% 70% 2nd Level Support 60% 69% 67% 1st Level Support (AHD) 1st Level - 21% 31% 33% 50% 40% 30% Baseline year I year II year III 2nd Level - 16 % 27% 30% Increase of Global Sourcing Delivery for SAP Applications Service Year I Year II Year III Global Sourcing Status of 80% is already achieved (1 Employee Germany / 4 Employees Voronezh). Savings will be realized with cost reduction through global sourcing, process 1st Level Support optimization, productivity increase and consolidation of 5 separate Application Helpdesk to 1 Application Helpdesk. 2nd Level Support 30 - 40% 50% 50% Basic Load 70 - 80% 90% 90% Change Requests 15 - 17% 20% 22% Copyright © Siemens AG 2010. All rights reserved. Page 4 June-10 Siemens IT Solutions and Services
    • Our Answers Single point of contact for all customer’s SAP applications with uniform process flows Increased flexibility with regard to the scope and term of the application landscape support Ongoing high-quality service provision, continuous improvement High degree of service transparency Provision of comparable transparent services that enable benchmarking of price and content Simple, transparent and flexible billing model Copyright © Siemens AG 2010. All rights reserved. Page 5 June-10 Siemens IT Solutions and Services
    • Our Answers The fundamental idea of the global Application Management concept contains the following aspects A specific organization model with clear interfaces in “Global Application Management” (customer and supplier) Uniform tools from the customer to back up these processes (e.g. e-Service) Service descriptions that apply to all SAP-systems Proactive support and consulting by customer service managers with an on-site core team Copyright © Siemens AG 2010. All rights reserved. Page 6 June-10 Siemens IT Solutions and Services
    • Customer Focus: The Best of two Worlds Customer proximity - Customer Service Organization (CSO) anywhere Highly efficient local customer interfaces Serving customer specific demands Consultative selling Driving standardized services offshore Global Production Standardization & Centers (GPC) Scalability Several locations around the world Standardized & scalable operations Global integration & follow the sun Copyright © Siemens AG 2010. All rights reserved. Page 7 June-10 Siemens IT Solutions and Services
    • Customer Focus: Global Reach Bangalore Bangkok Beijing Buenos Aires Finland UK Cape Town Netherlands Chennai Russia Poland Chicago Germany Den Haag Switzerland Helsinki USA Spain Austria Johannesburg China Kolkata Mexico London India Thailand Madrid Mexico City Mumbai Brazil Munich New York Argentina South Africa Sao Paulo The Hague Vienna Voronezh Wroclaw Zurich Copyright © Siemens AG 2010. All rights reserved. Page 8 June-10 Siemens IT Solutions and Services
    • You want to know more? Just contact: Andreas Degenhardt Head of Global Application Management Siemens AG Siemens IT Solutions and Services Otto-Hahn-Ring 6 81739 Munich Germany Phone: +49 (89) 636-46500 andreas.degenhardt@siemens.com www.twitter.com/applicationmngt Copyright © Siemens AG 2010. All rights reserved. Page 9 June-10 Siemens IT Solutions and Services