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Russia - Application Management

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Application Management Russia by Siemens

Application Management Russia by Siemens

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  • 1. Siemens IT Solutions and Services Application Management Russia Overview March 2010 Copyright © Siemens AG 2010. All rights reserved.
  • 2. We have the Power to expand in Russia Industry Customer Service Organization Energy Moscow Voronezh Global Production Center Healthcare Global Production (GPC) Argentina Key Application Management GPC Germany 470 Employees Brazil Backbone Germany GPC India Great Britain & Ireland Countries GPC Mercosur Finland India GPC Russia Netherlands North America Constant growth of delivery Russia capacity in our main delivery 49 Thailand center in Voronezh 2003 2009 Copyright © Siemens AG 2010. All rights reserved. Page 2 March-10 Siemens IT Solutions and Services
  • 3. Our Strengths Application Management Portfolio Standard Processes and Tools Experience and References We are a global Player Quality Management Resources Copyright © Siemens AG 2010. All rights reserved. Page 3 March-10 Siemens IT Solutions and Services
  • 4. Our core Application Management Portfolio Elements are based on ITIL® Service Management best practices Business Customer Relationship Manufacturing SRM Procurement Human Resource Logistics and Retail Finance SOX Intelligence and Management Executive Systems Outsourcing Management Balanced Scorecards Electronic Data Product Cycle Process Management Web Services and Business Content and Archiving Exchange and Test Center Management and Automation Portals Document Management Interfaces Incident Enhancement Management Problem Management Release Configuration OSD+CDP Management Operational Service Management Management Concept Desk Support Desk Life Cycle Management Knowledge Management Global Portal/ SharePoint Business Intelligence Reporting Warehouse Resource Management Competence Framework Service Level Management and Reporting Administration and Monitoring Copyright © Siemens AG 2010. All rights reserved. Page 4 March-10 Siemens IT Solutions and Services
  • 5. Siemens IT Solutions and Services is one of the World's top ten Outsourcing Providers We support worldwide more than Summary 500,000 users at more than 600 customers and are SAP Partner for Transferring of responsibility from CIO SAP units to Siemens IT Solutions and Services the SAP Application 25 years Management for companies of Siemens Russia has been done Extremely good team work done by all members of the entire project team lead to the outstanding success of this project. Very smooth execution of the project. The project was successfully completed by the end of May 2008 We currently operate 72 data centers, more than 50,000 servers, SAP Landscape taking care of 1,800 managed applications on a global level More than 30 SAP® systems 6 SAP application: SAP ERP 2005 (SD, MM, CS, PS, TR, CATS, FI, CO, AM, EC) SAP BW 3.0, SEM- (BW-reporting, BW-planning, Solution Manager) SAP R/3 4.6c SAP ERP 2005 HR (HR- personnel administration, HR-Payroll) As a leading manufacturer we have SAP R/3 4.6c HR profound industry knowledge SAP CRM / Concord 5.1 SAP Solution Manager (Help Desk, Central Monitoring system) SAP Enterprise Portal Customers Number of users We stand for reliability, speed and 4 companies of Siemens Russia: Siemens, More than 1,800 named users globally SEN, JV Electrozavod (Siemens Electrozavod long-lasting values Highvoltage Engineering (SEHE) and NSN Copyright © Siemens AG 2010. All rights reserved. Page 5 March-10 Siemens IT Solutions and Services
  • 6. We are a global Player Customer Service Organization Our global network of Customer Service Organizations focus on establishing highly effective local customer interfaces Customer proximity and cultural fit Delivery of high value-add and customer- specific application services Global Production Centers Our Global Production Centers focus on technical service delivery, operational performance and efficiency, cost mitigation and automation Delivery of standardized application services Optimized processes and toolsets Copyright © Siemens AG 2010. All rights reserved. Page 6 March-10 Siemens IT Solutions and Services
  • 7. System of Quality Management is very effective and important for Siemens Audits are performed to ascertain the validity and reliability of information, and also provide an Audits assessment of a system's internal control. Quality audits are performed to verify the effectiveness of a quality management system. This is part of certifications such as ISO 9001 (External/Internal). Certification ISO certification CMMI certification for Test Center Siemens internal certifications Six Sigma Six Sigma is a management philosophy which encourages the business to look at their processes as seen and felt by the customer. Copyright © Siemens AG 2010. All rights reserved. Page 7 March-10 Siemens IT Solutions and Services
  • 8. We always drive Standard Approaches during Transitions Our Transition Manager: xx Project Manager Customer: xx Topic 1 Topic 2 FY09 FY10 Working steps Mar Mar Apr Apr May May June June July July Aug Aug Sep Sep Oct Oct Announcement Deal Preparation Recruitment topic 1 team staffed Recruitment topic 2 Training Plan Travel & Visa order Check communication Provision of Quality approval Documentation Establish access Establish final Communication Knowledge Transfer Initial education Project specific education Onsite education Operational Enabling Quality approval Backup, Process, Contacts implementation Quality approval Shadow Working Business Enabling Establish Value Flow Topic 1 Topic 2 SL Reporting Phase 1 Lessons Learnt Go Live Topic 1 Topic 2 Copyright © Siemens AG 2010. All rights reserved. Page 8 March-10 Siemens IT Solutions and Services
  • 9. Journey towards gain sharing Partnership Business Value Future Modes of Operation Business Target Transformation Operating Interim Model Business Current Operating Transformation Operating Model Model Service Transformation Operational Transformation Engagement & Transition Transformational Journey Consulting Transition Service Management Global Delivery Application Roadmap Enterprise Integration Consolidation & Application Enhancement Automation & Tools Business Process Management Harmonization End of Lifecycle Service Improvement Business Domain Expertise Management Copyright © Siemens AG 2010. All rights reserved. Page 9 March-10 Siemens IT Solutions and Services
  • 10. You want to know more? Just contact: Andreas Degenhardt Head of Global Application Management Siemens AG Siemens IT Solutions and Services Otto-Hahn-Ring 6 81739 Munich Germany Phone: +49 (89) 636-46500 andreas.degenhardt@siemens.com www.twitter.com/applicationmngt Copyright © Siemens AG 2010. All rights reserved. Page 10 March-10 Siemens IT Solutions and Services