Application Management by Siemens

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Application Management by Siemens

Application Management by Siemens

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  • 1. Application Management by Siemens IT Solutions and Services Copyright © Siemens AG 2010. All rights reserved.
  • 2. Agenda 1 Situation 2 Solution 3 Benefits 4 Contact Copyright © Siemens AG 2010. All rights reserved. Page 2 Siemens IT Solutions and Services
  • 3. Application Management is an enabler of continual performance improvement and profitable growth Agenda Situation Solution Benefits IT Investment Applications automate and enable your organization’s core business processes. As a key part of the application lifecycle, Application Management is the effective support, maintenance, change and enhancement of those applications. But you need more than this; you need Application Management that realizes the benefits of your IT investment to make your business more efficient and more profitable. Benefits Realization Copyright © Siemens AG 2010. All rights reserved. Page 3 Siemens IT Solutions and Services
  • 4. Why do you need to actively manage your application landscape? Situation Solution Benefits Complexity Interoperability Application landscape complexity Mature applications must share increases over time data and integrate with new solutions Intensified by organizational change, Processes execute across multiple mergers, acquisitions & disposals system boundaries IT budget constraints dictate Businesses collaborate across tactical application decisions borders/organizational boundaries Maintenance Change Vendors push software Businesses must constantly upgrades and new technologies evolve to maintain a competitive advantage in the market Customers need to remain within product support lifecycles Business applications must change to continue to align with changing Businesses want access to new business objectives capabilities and functionality Copyright © Siemens AG 2010. All rights reserved. Page 4 Siemens IT Solutions and Services
  • 5. Agenda 1 Situation 2 Solution 3 Benefits 4 Contact Copyright © Siemens AG 2010. All rights reserved. Page 5 Siemens IT Solutions and Services
  • 6. Our Application Management service offerings are tailored to your application landscape scenario Situation Solution Benefits Application Management designed for Managed Application Portfolio Custom software, line-of-business and enterprise applications A service provider with unique business know-how across multiple sectors and deep technology competence, unlocking value from heterogeneous application landscapes. Application Management designed for SAP® Software Solutions BI, CRM, ERP, SCM and SRM solutions A leading and trusted provider of SAP services with a broad and demonstrable track record – supporting the largest user-base worldwide – and an acknowledged innovator of SAP solutions. Underpinned by consistent service delivery, transformation and innovation Copyright © Siemens AG 2010. All rights reserved. Page 6 Siemens IT Solutions and Services
  • 7. Progressive Value Generation brings you cost benefit and business advantage in three dimensions Situation Solution Benefits Three dimensions of business value Utilizing Siemens business domain Empower expertise and innovation beyond the …drives business Competitiveness IT domain to win market advantage advantage & stakeholder value. Improving and transforming your Evolve business applications and services to Performance an optimized best-fit environment …lowers cost base & Reducing the cost and increasing the increases Drive performance. efficiency of your business applications Efficiency and services for best-in-class delivery Progressive Value Generation realized through a transformational journey – the Application Management Service Roadmap Copyright © Siemens AG 2010. All rights reserved. Page 7 Siemens IT Solutions and Services
  • 8. Application Management Service Roadmap: your journey to Progressive Value Generation Situation Solution Benefits Business Value Future Modes of Operation Target Operating Business Model Transformation Interim Current Operating Operating Model Model Service Transformation Operational Transformation Engagement & Transition Transformation Consulting Transition Service Management Global Delivery Application Roadmap Enterprise Integration Application Consolidation & Business Process Automation & Tools Enhancement Harmonization Management End of Lifecycle Service Improvement Business Domain Expertise Management Copyright © Siemens AG 2010. All rights reserved. Page 8 Siemens IT Solutions and Services
  • 9. Application Management Service Roadmap: business outcomes through transformation Situation Solution Benefits Business Value Current Operating Interim Operating Target Operating Future Modes Model Model Model of Operation Transparent Baseline Cost Efficiency and Economies of Scale Value Comparison Commercial Framework Transparent year-on-year Assessment establishes Immediate reduction in cost cost reductions and realized transparency of baseline cost, of service delivery; cost through ongoing productivity saving potential, and predictability. Enhanced and efficiency measures at business-aligned commercial transparency. our industrialized delivery transformational priorities. centers. Service Excellence Demonstrable ROI High quality core services Business case demonstrates realized through best- return on investment in practice processes and outsourcing Application business-aligned SLAs. Business-Driven Technology Transformation Management to Siemens IT Continual service Enhancement, consolidation, and rationalization of your Solutions and Services. improvement. application portfolio to minimize cost, simplify use, avoid obsolescence and improve agility. Improved User Experience Service delivery automation Business Performance and Competitive Edge and tools to improve user Continual improvement and innovation program Partnership experience through self- leverages Siemens industry know-how and investment in Low-Risk Transition Enhanced partnership-based service and real-time service relevant technology innovation. Rapid, low-cost, low-risk approach to relationship performance monitoring. transfer of service delivery management and SOA and Business Process Excellence from in-house or incumbent governance to drive Lean Six Sigma Core business processes optimized through outsource provider to improvement and Leverage Lean Six Sigma to Lean Six Sigma, automated through Service Oriented Siemens IT Solutions and transformation. drive service delivery and Architecture (SOA) workflows. Services. customer business process improvements. Transformation Copyright © Siemens AG 2010. All rights reserved. Page 9 Siemens IT Solutions and Services
  • 10. Our balanced global delivery model combines customer intimacy with global economies of scale Situation Solution Benefits Wherever your business is… Our global network of Customer Service Organizations builds strong customer relationships and focuses on driving improvement and innovation Wherever in the world it is beneficial… Our Global Production Centers focus on 24x7 technology excellence, operational efficiency as well as industrialized service delivery Copyright © Siemens AG 2010. All rights reserved. Page 10 Siemens IT Solutions and Services
  • 11. Agenda 1 Situation 2 Solution 3 Benefits 4 Contact Copyright © Siemens AG 2010. All rights reserved. Page 11 Siemens IT Solutions and Services
  • 12. Key benefits boosting your business performance Situation Solution Benefits Benefit Realization Unique business and technology know-how to Through Siemens’ global network of innovation, optimize your operations and maximize value our unique portfolio can transform your business Competitive advantage derived from technology- Our leading-edge technologies deliver innovation enabled business innovation to improve your business performance Customer Value Add Optimized business processes enabled by Our business process management and enterprise strategic, interoperable application platforms integration services simplify your business Maximum value released from your application Our application roadmap services ensure your landscape through evolutionary transformation applications align with your changing needs Worldwide reach, combining customer intimacy Our customer service organization builds strong with continually improving quality of service relationships; focus on improvement & innovation Significant cost reduction and increased quality Our accredited global production centers reduce of core application support services costs, drive efficiencies, and achieve quality Siemens IT Solutions and Services Delivery Copyright © Siemens AG 2010. All rights reserved. Page 12 Siemens IT Solutions and Services
  • 13. Why Siemens IT Solutions and Services is your right partner for Application Management Situation Solution Benefits Trust, Innovation, Capability World-renowned technical and engineering excellence Top 10 IT outsourcer; Top 5 packaged enterprise application services company Support for over 500,000 application users at 600+ customers Access to Siemens’ global network for unmatched industry know-how and leading-edge technology innovation Accredited ISO 20000-1 IT Service Management, ISO 27001 Information Security, ISO 9001:2000 Quality Management, SEI CMMI Level 3-5 Alliances and partnerships with Microsoft, Oracle and SAP Global SAP-certified Application Management Services Provider and the first SAP-certified Customer Core Center of Expertise Copyright © Siemens AG 2010. All rights reserved. Page 13 Siemens IT Solutions and Services
  • 14. How can we bring Progressive Value Generation in Application Management to your business? To discover how Siemens IT Solutions and Services can help you solve your Application Management challenges and add value to your business, ask for a Value Comparison Assessment. Our unique approach identifies the specific challenges you face and how we can help you address them through a tailored Application Management Service Roadmap that responds to your business needs. Copyright © Siemens AG 2010. All rights reserved. Page 14 Siemens IT Solutions and Services
  • 15. Agenda 1 Situation 2 Solution 3 Benefits 4 Contact Copyright © Siemens AG 2010. All rights reserved. Page 15 Siemens IT Solutions and Services
  • 16. You want to know more? Just contact: Andreas Degenhardt Head of Global Application Management Siemens AG Siemens IT Solutions and Services Otto-Hahn-Ring 6 81739 Munich Germany Phone: +49 (89) 636-46500 andreas.degenhardt@siemens.com www.twitter.com/applicationmngt Copyright © Siemens AG 2010. All rights reserved. Page 16 Siemens IT Solutions and Services