South East Colleges lean six sigma projectTIM EYTON JONES, PRINCIPAL, JOHN RUSKIN COLLEGEDANNY RIDGEWAY, PRINCIPAL, BEXLEY...
Quality Improvement Using Lean   and Six Sigma Processes  Tim Eyton-Jones,  Principal John Ruskin College  Danny Ridgeway,...
Lean and Six Sigma Processes• Focus on Customers• Understand Detail of Individual Processes• Manage and Improve Processes•...
Why?• Improve Quality of Student Experience• Learning through Partnership Work• Opportunity to Review Practice• Not Joint ...
4 Processes• Enrolment• Fee Collection• Payroll• Student Services
ENROLMENT 1• Texting Prospective Students• Gatekeeper• Targeted Initial Assessment• Early Enrolments
ENROLMENT 2• Enrolment Time Reduced 1.5 hours to 45  mins• Improved Student Satisfaction• Early Enrolments• Increased Conv...
Fee Collection• Simplified Enrolment Forms• Clearer Information re Payment OptionsResults• Increased Fee Collection• Less ...
Payroll• Integrated Human Resources and Payroll Systems• Reduced Manual Checking• Reduced ErrorsResults• Increased Staff S...
Student Services• One Stop Shop• Students Directed to Appropriate Staff• Redesign Layout of Student Services• Increased Em...
Outcomes• Some Benefits Would Have Happened Anyway• Extra Work for Participants• View Old Processes Differently• Review ot...
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South East London Colleges Lean Six/Sigma Project

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South East London Colleges Lean Six/Sigma Project

  1. 1. South East Colleges lean six sigma projectTIM EYTON JONES, PRINCIPAL, JOHN RUSKIN COLLEGEDANNY RIDGEWAY, PRINCIPAL, BEXLEY COLLEGE @AoC_infoSponsored by @AoC_Create #aocsharedservices13
  2. 2. Quality Improvement Using Lean and Six Sigma Processes Tim Eyton-Jones, Principal John Ruskin College Danny Ridgeway, Principal Bexley College
  3. 3. Lean and Six Sigma Processes• Focus on Customers• Understand Detail of Individual Processes• Manage and Improve Processes• Remove Duplication• Improve efficiency and effectiveness
  4. 4. Why?• Improve Quality of Student Experience• Learning through Partnership Work• Opportunity to Review Practice• Not Joint Procurement• Not to Reduce Staffing Costs
  5. 5. 4 Processes• Enrolment• Fee Collection• Payroll• Student Services
  6. 6. ENROLMENT 1• Texting Prospective Students• Gatekeeper• Targeted Initial Assessment• Early Enrolments
  7. 7. ENROLMENT 2• Enrolment Time Reduced 1.5 hours to 45 mins• Improved Student Satisfaction• Early Enrolments• Increased Conversion Rate from 51% to 65%
  8. 8. Fee Collection• Simplified Enrolment Forms• Clearer Information re Payment OptionsResults• Increased Fee Collection• Less Chasing Bad Debtors
  9. 9. Payroll• Integrated Human Resources and Payroll Systems• Reduced Manual Checking• Reduced ErrorsResults• Increased Staff Satisfaction• Better Controls on Staffing Budget
  10. 10. Student Services• One Stop Shop• Students Directed to Appropriate Staff• Redesign Layout of Student Services• Increased Email and QR CodesResults• More Effective use of Staff Time• Bursary Applications Processed Earlier• Improved Communication• Reduced Printing Costs
  11. 11. Outcomes• Some Benefits Would Have Happened Anyway• Extra Work for Participants• View Old Processes Differently• Review other Processes• Learnt from Others / other Colleges• Improved Student Experiences
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