ENROLMENT 2• Enrolment Time Reduced 1.5 hours to 45 mins• Improved Student Satisfaction• Early Enrolments• Increased Conversion Rate from 51% to 65%
Fee Collection• Simplified Enrolment Forms• Clearer Information re Payment OptionsResults• Increased Fee Collection• Less Chasing Bad Debtors
Payroll• Integrated Human Resources and Payroll Systems• Reduced Manual Checking• Reduced ErrorsResults• Increased Staff Satisfaction• Better Controls on Staffing Budget
Student Services• One Stop Shop• Students Directed to Appropriate Staff• Redesign Layout of Student Services• Increased Email and QR CodesResults• More Effective use of Staff Time• Bursary Applications Processed Earlier• Improved Communication• Reduced Printing Costs
Outcomes• Some Benefits Would Have Happened Anyway• Extra Work for Participants• View Old Processes Differently• Review other Processes• Learnt from Others / other Colleges• Improved Student Experiences
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