3Case StudyKey Drivers■ Software licence costs.■ Potential of collaboration.■ Limitations on server capacity.■ Constraints to learningapproaches.■ Limitations of buildings,Limitations of bandwidth androom utilisation issues andstudent software costs.■ Need to integrate informationsystems.Intended Beneficiaries■ Employers.■ Learner.■ Prospective learners.■ Partners.■ Staff.Impact to date and anticipatedThe impact of these projects includes increased accessibility to applications tools by learners and staffwithin college, at home and on mobile devices, together with employers. This increased flexibility isenabling efficiencies in learning and support. These projects have demonstrated this in the context ofemployer responsiveness. Barking and Dagenham are achieving this with Enterprise Projects. Bolton isapplying this to work-based learning with strong impact on the work of assessors. Telford College areproviding a cloud based software service to employers.Barking and Dagenham College: ” The benefits of using Google Apps for Education are now realised byour Enterprise Zone and we are now using it to communicate and manage enterprise projects. Across thecollege, Google Apps is proving to be an effective tool for teaching, learning and assessment, with manystaff and students using it to communicate, collaborate and share resources and activities. Managersare now embedding the use of Google Apps into our working practices in cross college meetings anddocument updates e.g. Area Position statements.”Colleges and ProjectsBarking and Dagenham Online Business IncubatorBolton College Chromebook PilotTelford College of Arts Technology Open Source App Store ProjectSummaryThese 3 projects have a business focus. Barking and Dagenham College is using Google Apps to providebenefits for learners across the whole college. It is using Google Apps in particular, in its award winningEnterprise Zone. Bolton College also uses Google Apps across the whole college with the use of Chromebooks being piloted by Work Based Assessors. Telford College have developed a service for businessesenabling downloaded and supported use of open source software.
4Case StudyBolton College: “Google Apps for Education is now fully integrated within the colleges PersonalLearning Environment (PLE) and all learners have access to Google Docs. Paperwork related to ourwork based learners is currently being redeveloped so it can be googleified enabling better sharing andcollaboration with learners, employers and assessors. Fully integrated cloud based paperwork will be inplace by end of June, with all partner organisations from September 13 expected to use Google accountsfor tracking and authentication”.Telford College of Arts Technology:” We have a website which allows the use of open source softwareby local businesses, backed up by technical staff who could offer expertise in configuring and the use of.The project is now complete but we continue to add software. This project was brought about due to ourobservation of local companies not being fully aware of what open source software can offer for far lessmoney. The key beneficiaries are the local employers in our area and some educational establishments”.Supplier engagement experiencesThese 3 projects relied on open source software so there were no commercial supplier related issues.Bolton College:” Google Apps for Education was the only cloud solution which offered the integrated,collaborative system we wanted to implement. Integration was reasonably straight forward supportedonline”.Telford College of Arts Technology:” We found it hard to find technical staff with the skills to trainothers in the use of the open source titles but eventually found a number of resources we could call uponif our in house trainer did not gain the skills quick enough”.Technical ChallengesSome specific technical challenges were encountered. Barking and Dagenham College: “We lostconnection to the internet due an issue with JANET – this made access to GApps not possible via ourinternal network. This was for around 14 hours”Bolton College: “Not so far as the integration of the system, however, the SSO (single sign on)authentication to Google Chromebooks was initially problematic. Also Google Chrome OS doesnt runMicrosoft Silverlight so some web services (EBS agent) are unavailable on the Chromebooks”Change Management experienceA main theme emerging here is the need to sell the benefits of the technology to gain buy in and the useof pilot groups to share findings and inform training. Another is the need for staff to be familiar with thespecific IT systems of business clients.Bolton College: “The change management strategy used was to sell the benefits of the cloud technologyand what the result would be for all stakeholders and avoid talking about the technology. Culturally theorganisation is resistant to change, however, selling the benefits rather than the changes seemed to helpgain the buy in from staff”.
5Case StudyTelford College of Arts and Technology: “Change management has been tightly controlled within theproject. However we did find that once we started to inform companies of our facility it quickly turnedto how our technical staff could support their current technical facilities, which often did not need theuse of open source software. This was managed accordingly and where we felt the community wouldbenefit we took on the technical support for those establishments”.Return on InvestmentBarking and Dagenham are able to show specific savings by demonstrating the costs they would haveincurred to replicate what they have with Google.Barking and Dagenham College: “To match what we have with Google we would need to purchase thefollowing at these estimated costs:■ Video streaming and management (£5K)■ Image bank (£1K)■ Video Conferencing (£2K)■ Document Storage (£10K)■ Websites (ePortfolios) (£5K)■ Mail with Calendars with SMS notifications (£5K)■ Project management tools (£1K)■ Admin control and portal (£500)■ Blogging (£500)■ Financials (£1K)Bolton College: “We expect to identify savings on printing, staff time and postal costs”.Telford College of Arts and Technology: “We were able to demonstrate the savings to a localestablishment of approximately £3K for an instance of Moodle delivered and managed through us”.Lessons LearnedBarking and Dagenham College: “To purchase a secondary connection so that we can still use theinternet should our main JANET connection go down”.Bolton college: “I would have ensured that the college was clear of any audit relating to the area theproject would impact on as this oversight has led to severe delays in moving the project forward”.Telford College of Arts and Technology: “We would have been more realistic about the readiness ofemployers to move to open source software”.