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Presentación de los servicios proporcionados por la empresa AnyHelp International. Consulting, Business Services, Human Resources, Executive Search, Technical Suppport, IT

Presentación de los servicios proporcionados por la empresa AnyHelp International. Consulting, Business Services, Human Resources, Executive Search, Technical Suppport, IT

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Corporate presentation + infraestructure 2013 english Presentation Transcript

  • 1. Pág. 1© AnyHelp International - All Rights Reserved Pág. 1© AnyHelp International - All Rights ReservedSmartSolutions
  • 2. Pág. 2© AnyHelp International - All Rights Reserved Pág. 2© AnyHelp International - All Rights ReservedVISIONBecome a leading company for its clients.MISSIONAdopt the strategy of its clients as it own sharing objectives.PERMANENT OBJECTIVES Collaborate with the compliance of the Service Level Agreements that theirinternal customers require. Comply with signed contracts in time, form and cost.AnyHelp is an independent consulting and services company specialized inInformation Technology and Compliance focused on providing solutionsadapted to the needs of its clients..BUSINESS STRATEGYTO PROVIDE VALUE AND TRUST
  • 3. Pág. 3© AnyHelp International - All Rights Reserved Pág. 3© AnyHelp International - All Rights ReservedORGANIZATION
  • 4. Pág. 4© AnyHelp International - All Rights Reserved Pág. 4© AnyHelp International - All Rights ReservedBYPROFILE• Staff 34• Project Management 36• Development 55• Production 125• BackOffice 32BYFUNCTION• Direction and Staff Support 34• Consulting and Projects 36• Technical Assistance 212282ProfessionalsSTAFF
  • 5. Pág. 5© AnyHelp International - All Rights Reserved Pág. 5© AnyHelp International - All Rights Reserved• Strategic Planning• Design & Integration of System• Recruitment & Executive SearchTECHNICAL ANDORGANIZATIONALCONSULTANCY• Software IT Solutions• Implantation / Integration• Service / MaintenanceTECHNOLOGIESAS A SOLUTION• Arquitecture• Exploitation• Development• Testing Q.A.• BackOfficeMANAGED SERVICES• International Regulation• Personal Data Protection• Corporate Rules Management• Management Systems (ISO27001/9001/14001)COMPLIANCE & SECURITY• Programs based on needs• Comprehensive Projects• e-learning• F.O.C.O. (by its initials in spanish,“Operation Coverage OrientedLearning”)TRAININGPORTFOLIO
  • 6. Pág. 6© AnyHelp International - All Rights Reserved Pág. 6© AnyHelp International - All Rights ReservedSERVICE COMMITMENTT ECHNICAL QUALIFICATIONProfessionals with an optimum profile,providing added-value beyond the Project´sobjectivesQ UALITY ACTIVITIESAdaptation to in force regulation andstandards (management and control tools,reporting, confidentiality,...)Permanent coverage of the assignedstaff and project monitoring in orderto prevent incidentsS ERVICE CONTINUITYProject closure once the customer´s objectives arecovered according to its explicit acceptanceO BJECTIVES COVERAGE
  • 7. Pág. 7© AnyHelp International - All Rights Reserved Pág. 7© AnyHelp International - All Rights ReservedCapacityPlanningProcessOptimizationPerformanceManagementSystem´s EfficientDesignTransformationProjectsCostoptimizationOrganizationalDevelopmentStrategicPlanningRecruitment &Executive SearchCONSULTING
  • 8. Pág. 8© AnyHelp International - All Rights Reserved Pág. 8© AnyHelp International - All Rights ReservedDEVELOPMENT&TESTING Q.A. Applications development Functional Analysis Organic Analysis Project Management Functional Quality Assurance Design and setting Performance Management andCapacity Systems Integration Systems rationalization Datacenters managementARCHITECTURE Operating System Data Bases Transformation Storage Technical SupportEXPLOITATION  Base Systems BackOfficeVertical and horizontalknowledge of TechnologicalPlatformsMANAGED SERVICES
  • 9. Pág. 9© AnyHelp International - All Rights Reserved Pág. 9© AnyHelp International - All Rights ReservedDevelopment & Quality AssuranceCAPACITY PLANNINGAFFORDABLE AND GENERAL USESTANDARDSPERFORMANCE MANAGEMENT TESTING AND EXPLOITATION RELEASEOPTIMIZATION
  • 10. Pág. 10© AnyHelp International - All Rights Reserved Pág. 10© AnyHelp International - All Rights ReservedCompliance• IT Governance & GRC• Sustainability & Green IT• Adaptation and maintenance: LOPD & RDLOPD ISO 27001, COBIT… LSSICE & LAECSP SOX & BASILEAAuditing and ControlSystem & Security AuditInternal Control EstablishmentRACF Audit & othersPersonal Data ProtectionTraining COBIT, ITIL CGEIT ISO 27001 CISA, CISM LOPD Custom Training SolutionsAbility to adapt to standards and methodology of its customersCOMPLIANCECloud Services
  • 11. Pág. 11© AnyHelp International - All Rights Reserved Pág. 11© AnyHelp International - All Rights ReservedSECURITYProyects, services, and technical support: Establishment of of policies, regulations and standards. Organizational and functional aspects. Classification and control of assets. Security associated with infrastructures, applications, communications and operationsdevelopment. ID Management. Accesses Control and events reciprocity. Analysis and Risk Management: Legal and regulatory risks AR System establishment Vulnerability analysis Ethical hacking and intrusion test Business Continuity:Business Continuity PlanningBackup & Recovery ServicesDisaster Recovery PlanningCapacidad de adaptación a estándares y metodología de los clientes
  • 12. Pág. 12© AnyHelp International - All Rights Reserved Pág. 12© AnyHelp International - All Rights ReservedBackOfficeCommunicationsOperationsProgrammingData BasesOperating SystemsProject ManagementMethodsSecurityCompliance2.0 CompanyProfessionalDevelopmentIT GovernanceLeadership and Technologyat all levels of theOrganizationTRAINING
  • 13. Pág. 13© AnyHelp International - All Rights Reserved Pág. 13© AnyHelp International - All Rights ReservedTECHNICALTEAMCERTIFIEDCLIENTSTECHNOLOGIES AS A SOLUTION
  • 14. Pág. 14© AnyHelp International - All Rights Reserved Pág. 14© AnyHelp International - All Rights ReservedAlliances with Software manufacturers leaders• International software Company andInformation Technology.• The Company provides software services andconsultancy to help their clients to updateolder informations systems to the mostadvanced and modern platforms.• Solutions for different functional areas asMonitoring and Operations, Integration andAutomation, or Provisioning and Configuration,among others.• Videoconferencing software and unifiedcollaboration, which integrates audio, videoand chat, and allows you to share in realtime all kind of apps in an easy and safetyway.• Web based software for project´smanagement and control, helpdesk services,billing and cost control, workflow, etc.• AnyHelp, Silver Partner de NetApp, offerssolutions dedicated to storage for IT businessapplications and infrastructure.• Communications: Characterize, monitor andanalize traffic in order to deeply know theirbehavior.• Supercomputing: accelerate and optimizeapplications/critical processes to anticipateoutcomes, increase infrastructure andconsumption efficiency, and expand analysiscapacity.High Performance Computing & Networking.TECHNOLOGIES AS A SOLUTION
  • 15. Pág. 15© AnyHelp International - All Rights Reserved Pág. 15© AnyHelp International - All Rights ReservedCLIENTS & PARTNERS
  • 16. Pág. 16© AnyHelp International - All Rights Reserved Pág. 16© AnyHelp International - All Rights ReservedHISTORY1998Plaza de Castilla, 328046 - MADRIDConsell de Cent, 32208007 - BARCELONA2006200420083 Heath Square - Boltro RoadHaywards Heath - RH16 1 BDAvenida Paulista,1009-20º AndarBela Vista - SÃO PAULOU.K.BRASIL
  • 17. Pág. 17© AnyHelp International - All Rights Reserved Pág. 17© AnyHelp International - All Rights ReservedConsulting and Services Management ProjectsExpertsOver 15 years providing servicesHigh knowledge of several IT PlatformsAbsolut adaptation to customer requirementsTraining in over 40 IT areas with more than 300 differentprogramsOver 500.000 professionals have been trainedAlmost 25.000 national and international companies havetrusted ImpactaOver 20 years training qualified professionalsSTRATEGIC PARTNERSHIP I
  • 18. Pág. 18© AnyHelp International - All Rights Reserved Pág. 18© AnyHelp International - All Rights ReservedSoftware Factory+ 1.700 Profesionals+ 500 Certified Profesionals+ 750 Software Factory Profesionals+ 350 Outsourcing ProfesionalsInternational presence in 7 countriesServices Offering• Consulting• Administration Services• TestingManaged ServicesTraining according tothe client´s needs+280 ProfesionalsSpecialized in several IT areas• Exploitation• Development• Testing Q.A.• ArquitectureOffices in MAD, BCN, Brasil, UKCompliance Services ExpertsIT Training according tothe client´s needsSTRATEGIC PARTNERSHIP IIUNION
  • 19. Pág. 19© AnyHelp International - All Rights Reserved Pág. 19© AnyHelp International - All Rights ReservedAlemaniaFrancia/BélgicaEE.UU.PanamáMéxicoVenezuelaHong KongColombiaPerúR. DominicanaEcuadorWith which we share independence and service excellenceINTERNATIONALPARTNERSINSTITUTIONAL RELATIONSGLOBAL PRESENCE
  • 20. Pág. 20© AnyHelp International - All Rights Reserved Pág. 20© AnyHelp International - All Rights ReservedBUSINESS EVOLUTION330.665630.117709.5971.571.8981.780.0802.331.1402.059.1802.760.4793.881.5644.894.1636.786.5777.772.6508.438.48510.067.12311,678,33614.752.35702.000.0004.000.0006.000.0008.000.00010.000.00012.000.00014.000.00016.000.0001998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013*Revenue (€)16 15 31 48 50 51 5480 85110142169 189 2282613170501001502002503003501998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013*Staff
  • 21. Pág. 21© AnyHelp International - All Rights Reserved Pág. 21© AnyHelp International - All Rights Reserved‘ChamberTrust Seal is a worldwide referenceto build confidence in electronic commerce.This label provides traceability and confirms thatthe company is a member of the Chamber ofCommerce and local industry.Companies that have earned the "ChamberTrust" are inscribed in its worldwide records witha full description of the entity.ETHICS AND CREDIBILITYCODE OFPROFESSIONALETHICS&BEST PRACTICESSmartSolutionsVersion 6.0 / 2013
  • 22. Pág. 22© AnyHelp International - All Rights Reserved Pág. 22© AnyHelp International - All Rights ReservedExtensive coverage of management and services (up to 24x7)Speed and flexibility in responding to the requirementsConstant monitoring of services and professional staffHigh contractual stability with clients and professional staffLightweight Structure with rational costsDynamic & Independent Company with global presenceApplication of ethical marginsAnyHelp´s CONTRIBUTION
  • 23. Pág. 23© AnyHelp International - All Rights Reserved Pág. 23© AnyHelp International - All Rights Reserved
  • 24. Pág. 24© AnyHelp International - All Rights Reserved Pág. 24© AnyHelp International - All Rights ReservedDEVELOPMENT SUPPORTSCOPESupport to Design and Development areas on the range of previous environments: Development, Integrated Environment, Technical Certification, User Certification, Quality andPreproduction.This support is being provided for the following specialties:COVERAGE AND ALLOCATEDPROFESSIONALSCoverage over 24x7 with permanent presence from 8:00 until20:00 from M to F with the assignation of 4 professionals teamfull time, whom are multidisciplinary to provide support to thedifferent disciplines.DURATIONRenewed annually since 2008.DESCRIPTIONPermanent support to the new IT architecture and Group Platform (core banking) development ofan important Bank from the monitoring and databases point of wiew. DB2, ORACLE , DB2 UDB, Websphere, MQSeries - MQWorkflow.Support, diagnosis and incident resolution according to the established SLA.
  • 25. Pág. 25© AnyHelp International - All Rights Reserved Pág. 25© AnyHelp International - All Rights ReservedDISTRIBUTED STORAGECOVERAGE AND ALLOCATEDPROFESSIONALSCoverage over 24x7 with permanent presence from 7:00until 20:00 from M to F with the assignation of a 12professional team full time.DURATION4 years (2011– 2015).SCOPEEnvironment management, administration and control, incident resolution, new requirementsattention, continuous improvement of the distributed area and related products, technical andhuman resources improvement, BRS improvement, Processes and procedures documentation KeyManagement Data based on SLA.DESCRIPTIONDistributed Systems Storage management (1,7 PB) on different technologies (EMC, Hitachi, Fujitsu,etc.) Composición Comité de DirecciónDirector UnidadRESPONSABILIDADGestor del ServicioEMPRESACoordinador del ServicioDirector OperacionesService ManagerCoordinador Técnico
  • 26. Pág. 26© AnyHelp International - All Rights Reserved Pág. 26© AnyHelp International - All Rights ReservedMAINFRAME STORAGEDESCRIPTIONIntegrated management of all mainframe storage systems in different technologies (IBM, CA,BMC, Hitachi, Fujitsu etc.)SCOPEManagement, administration and environment control, incident resolution, attention to new request,storage continuous improvement through the development and implementation of new HW and SWtechnology projects, automation of routine tasks, BRS improvement, documentation of processesand procedures and reporting and dashboards based on ANS.COVERAGE AND ASSIGNEDPROFESSIONALS24x7 coverage with permanent servicefrom 7:00 to 20:00 Monday to FridayTeam of 7 professionals full time.DURATION4 years (2013– 2017).
  • 27. Pág. 27© AnyHelp International - All Rights Reserved Pág. 27© AnyHelp International - All Rights ReservedPRODUCTION SUPPORTDESCRIPTIONPermanent support to the Production Area from the Systems Technology point of view over bothHost and Distributed environments.SCOPEThe contracted support refers to the different available technologies and to the management of thefollowing processes:Management of infrastructure, management of configurations, introduction of applications, follow-up of tests, performance monitoring and analysis, management of supports and recoveries,management, follow-up and resolution of incidents and management of requestsCOVERAGE AND ALLOCATED PROFESSIONALSCoverage over 24x7 with permanent presence from 7:00 until 20:00 fromM to F with the assignation of 17 professionals full time arranged in twogroups (host and distributed).DURATIONRenewed annually since 2011.
  • 28. Pág. 28© AnyHelp International - All Rights Reserved Pág. 28© AnyHelp International - All Rights ReservedWAS DISTRIBUTED MONITORSSCOPESupport to production and development areas in the previous environment field: Development, Production, Integrated Environment, Technical Certification and UserCertification.This support has been provided for the following specialties: Websphere Application Server, Oracle WebLogic Server, Sun One WebServer , Tivoli AccessManager, Dynatrace.Support, diagnosis and incident resolution according to the defined SLA.COVERAGE AND ALLOCATED PROFESSIONALSCoverage over 24x7 with permanent presence from 7:00 until 22:00 from M toF with the assignation of 9 professionals full time, whom are versatile to providesupport to the different disciplines.DURATION4 years (2013– 2017).DESCRIPTIONAdministration and Maintenaince of aplication servers, web servers, Webseals y LDAP overdistributed envioremnts for diverse BBVA platforms, as is Online Banking, Branches, Intranet, …
  • 29. Pág. 29© AnyHelp International - All Rights Reserved Pág. 29© AnyHelp International - All Rights ReservedSCOPEAll these activities are key for the achievement of any project, in addition they will beestablished by country and by landmark.COVERAGE AND ALLOCATED PROFESSIONALSCoverage over 24x7 with permanent presence from 8:00 until 18:00 from M to F with theassignation of 11 professionals full time .DURATIONRenewed annually since 2011.TECHNICAL PROJECTMANAGEMENT OFFICEDESCRIPTIONSummary of technical requirements, check and analysis that must satisfy the system and theawaited quality, by means of meetings or technical sessions.Project coordination in areas of development and put into operation in production in Spain andLatin America.Involvement with the technical groups to participate on the design of the technical solution.Infrastructure analysis depending of the country and adecuation of the solution to this study.Involvement/Monitoring of technical tests following the established deadlines.Problems escalation and technological risks management.
  • 30. Pág. 30© AnyHelp International - All Rights Reserved Pág. 30© AnyHelp International - All Rights ReservedBIG DATA PLATFORM SERVICECOVERAGE AND ALLOCATED PROFESSIONALSCoverage over 24x7 with permanent presence from 09:00 until 18:00 from Mto F with the assignation of 3 multidisciplinary professionals.DURATIONRenewed annually since 2007.DESCRIPTIONContinuity warranty of the infrastructure platform.Complete management of the databases in order to optimize their working.Distribute the freight and start-up of the tasks on each machine, following the rules ofworking of each system.Management of the fluency and the exchange of formated information with different remoteunits of the corporative entity.Manage the operational planning of the Hardware and Software base of the technologicalplatform.To set up a protocol of intervention to make sure the communication between the differentareas of the bank.SCOPEAll the Technological Infrastructure who include Z series, I series and P series as well as thoserelated services.
  • 31. Pág. 31© AnyHelp International - All Rights Reserved Pág. 31© AnyHelp International - All Rights ReservedBASE AND PERFORMANCESOFTWARE SERVICECOVERAGE AND ALLOCATEDPROFESSIONALSCoverage over 24x7 with permanent presence from09:00 until 23:00 from M to F with the assignation of7 professionals.DURATIONRenewed annually since 2004.DESCRIPTIONOperating system and base software management, administration and control over mainframeenvironment, with a special emphasis on the permanent optimization of the system output.SCOPEThe contract service refers to the management, administration and control, support to incidentsand improvement & optimization of the mainframe environment system capacity for all the banksof the Bank Corporation assigned to the Bank Production Center (Spain, Portugal and Chileamong others) as well as other banks of the Company.Additionally the service performance extends to other Group Santander banks (Brazil, Mexicoand UK).
  • 32. Pág. 32© AnyHelp International - All Rights Reserved Pág. 32© AnyHelp International - All Rights ReservedDATABASE ADMINISTRATIONSERVICEDESCRIPTIONPermanent and applicable support to DB2 DatabaseArea for their Administration on MainframeEnvironment.SCOPEThe contracted service regards to the management,administration, control and support to incidents ofthe BBDD DB2 on Host Environment for all the banksof the Company assigned to the Production Center ofthe Bank (Spain, Portugal and Chile, among others)as well as other Corporate Banks.COVERAGE AND ALLOCATEDPROFESSIONALSCoverage over 24x7 with permanent presence from08:00 until 23:00 from M to F with the assignationof a 5 professional team.DURATIONRenewed annually since 2008.DESCRIPTIONManagement, administration and control of the MicrosoftSQL Databases of all the Technological Platform with aspecial emphasis on the permanent improvement of thesystem performance.SCOPEThe contracted service regards the management,administration, control and support to incidents and theimprovement and optimization of the Databases SQLperformance for all the Bank facilities. With the aim tocontrol the different applications of the Database SQLworking, and to carry out the necessary corrective actionsto solve the problems that prevent the correct use of theplatform.COVERAGE AND ALLOCATEDPROFESSIONALSCoverage over 24x7 with permanent presence from09:00 until 19:00 de L a V from M to F with theassignation of 6 professionals team.DURATIONRenewed annually since 2005.
  • 33. Pág. 33© AnyHelp International - All Rights Reserved Pág. 33© AnyHelp International - All Rights ReservedFASEDE REVERSIÓNInventarioConfiguraciónProcedimientosSOPORTEAUSUARIOSMANTENIMIENTOEQUIPOS RegistroIncidenciasHelpDeskMejorasyProyectosFASESERVICIOREGULARFASEINICIALDIAGNÓSTICO YDOCUMENTACIÓNFASEDE EVOLUCIÓNTECHNICAL SUPPORT ANDPLANIFICATION SERVICEDESCRIPTIONTechnical Support Service for a big Corporation,assuming all the maintenance of the infrastructure andsupport. Remote Technical Support and telephoniccontrol to all the spanish offices.COVERAGE AND ALLOCATEDPROFESSIONALSCoverage over 24x7 with permanent presence from Mto F from 08:00 until 18:00 being covered the servicefor a multidisciplinary team of 7 professionals.DURATIONRenewed annually since 2006.DESCRIPTIONTechnical Support Service for more than 120 users of thebank, assuming all the maintenance aspects of theinfrastructure and support to the users.COVERAGE AND ALLOCATEDPROFESSIONALSCoverage over 24x7 with permanent presence from M toF from 08:00 until 19:00being covered the service for ateam of 3 professionals.DURATIONRenewed annually since 2009.SCOPEManagement, administration and control of theinfrastructure watching over for the permanent availabilityof the service, including system and network installation(servers, hardware, middleware and software). Managethe communication requirements including the differentnetwork components (Connections, routers, multiplexors),diagnosis and resolution of problems, monitoring andoptimization of the costs of the connections, telephonesand security control.SCOPEManagement, administration and control of theinfrastructure watching over for the permanentavailability of the service, including system andnetwork installation (servers, hardware, middlewareand software).Technical Support through remote control to all thespanish offices.
  • 34. Pág. 34© AnyHelp International - All Rights Reserved Pág. 34© AnyHelp International - All Rights ReservedOPERATION SERVICEDESCRIPTIONMultiplatform operation management, (host anddistributed) of the available systems, which currentlygive support to more than 70 business organizations.SCOPEManagement of all the multiplatform operationswhich give support to the business and operative ofthe banks, thus assuming all the tasks of theoperating room.COVERAGE AND ALLOCATEDPROFESSIONALSCoverage over 24x7 with permanent presence fromM to S by means of the morning, evening and nightturns. Nowadays there is a 21 professionals team fulltime (host and distributed).DURATIONThe service starts just with a Technical Assistanceservice, but since March 2012 it’s assumed as aManaged Service (SLA) of all the operative.DESCRIPTIONMultiplatform Operation Management (AS/400 &Distributed) of the current systems providing supportto the Batch Control Center.SCOPEMultiplatform Operation Management whichprovides support to the operative and the business ofthe Bank. The procedure is focused on the dailyoperative and the control of all the batch processesof the Santander Group on Medium Systems andAS/400.COVERAGE AND ALLOCATEDPROFESSIONALSCoverage over 24x7 with permanent presence fromM to S by means of the morning, evening and nightturns. Actually a 5 professional full time team(AS/400 & distributed).DURATIONThe service starts as Technical Assistance from 2008until the present day.
  • 35. Pág. 35© AnyHelp International - All Rights Reserved Pág. 35© AnyHelp International - All Rights ReservedCOMMUNICATION SERVICECOVERAGECoverage over 24x7 with permanent presence from M to F from 09:00until 18:00 with an 8 professional team.DURATIONAnnually renewed since 2007.DESCRIPTIONMaintenance of the network & communication systems on an optimal condition according to theService Level Agreement.Detection and resolution of incidents on the communication components and the securitysystems.Carry out the preventative and corrective necessary actions to solve the problems who affectthe correct use of the communication platform.Create the Communication Plan and update it according to the evolution of the servicerequirements, reporting regularly the operation, reliability degree and service provided bythe different communication networks.Design and change the configurations of each network to adapt it to the operational necesitiesof every moment.SCOPECommunication System including all the network platform and the systems focused on theinterconnection of datums and applications.
  • 36. Pág. 36© AnyHelp International - All Rights Reserved Pág. 36© AnyHelp International - All Rights ReservedCOVERAGE AND ALLOCATED PROFESSIONALSCoverage 24x7 with permanent presence of a 5 Professionals Consultants to the needs of theorganization.DURATIONBiannually, with end of 31-12-2011, being able to be renewable annually.DESCRIPTIONRevision and analysis of all the documents of the organization regarding to recovery ofinformation, and duration of the Operations Centre in Tres Cantos, with the aim of analyzing itand define simulations suitable to their requirements and actual situation or predictable future.International Standard Analysis related business continuity concerns, such as COBIT, ISO 25999,ISO 27001, ISO 38500 or National Security Diagram.Revision, Adaptation and Development of documents related to Business Impact Análisis (BIA)and critical suppliers.Support to the Start-up and realization of the crisis simulations that are going to be executedin the Bank and check of the results.Reporting development and a final report who integrates the actions to executeAccomplishment of reports and of a final Report which integrates the actions to execute thathave been detected during the accomplishment of the simulation, establishing a strategy ofimprovement continues according to the cycle PDCA.Preparation and delivery of awareness sessions for managers involved (Committee of crisismanagement and control and support units).BUSINESS RECOVERY SERVICES
  • 37. Pág. 37© AnyHelp International - All Rights Reserved Pág. 37© AnyHelp International - All Rights ReservedEXPERIENCE & KNOWLEDGEMENT• CORPORATIONS & COMPANIES• NEEDS & RESTRICTIONS• MARKET & PROFESSIONALSHIGHLY PARTICIPATORY MANAGEMENT• OPINION AND MONITORING FROM CLIENTS• PROFESSIONAL INVOLVEMENT• INTERNAL AND EXTERNAL TRAININGPOSITIONING• PROFESSIONAL STABILITY IS THE COMPANY STABILITY• AGILITY, FLEXIBILITY AND EFFICIENCY• OPEN & TRANSPARENT COMMUNICATIONDIFFERENTIATED VALUE
  • 38. Pág. 38© AnyHelp International - All Rights Reserved Pág. 38© AnyHelp International - All Rights ReservedCONSTANT PRINCIPLESSTABILITYDO NOT DISTURBTRANSPARENCY / HONESTY1998
  • 39. Pág. 39© AnyHelp International - All Rights Reserved Pág. 39© AnyHelp International - All Rights ReservedTHANK YOU