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Agile Product Owners - What Ails Them?                                         -Anupam Kundu
A Short Story of Business and IT
Failed Products / Failed Companies11-Sep-11                    3
No Hiring Freeze!!!11-Sep-11            4
Who is a Product Manager?                    …who investigates,                    selects and develop                    ...
World of Product Management                                                                                  strategy, for...
Product Management in Large Tech Companies                 Listens to                 the Market                          ...
“We are Agile”Product Managers became Product Owners…who                                  makes decisions aboutwhat the pr...
Product Owner Attributes•Subject Matter Expert                      •Business Advocate  – Understand the domain well      ...
Holistic View of Product Management      market information, priorities,      requirements, roadmaps, wireframes,      per...
Challenge#1: Product Owners’ Influence Spheres                                   Portfolio                                ...
Spheres of Influence Symptoms                     Absentee Product Owner                        -No clear product vision  ...
Challenge#2: Organizational Model & Culture•   Innovation & Risk taking•   Stability & Control•   Attention to detail•   O...
Organizational Culture Symptoms                      Un-empowered Product                      Owner                      ...
Challenge#3:   Business Model Validation
Business Model Symptoms•Limited or no engagement by the Product Owner with Strategy team•Too many process / organizational...
Challenge#4: Arrogant PO11-Sep-11              17
Arrogant PO Symptoms•Limited or no engagement with engineering team•Too much hand-waving instead of accepting realities•No...
Connect the Challenges                                          No Business            Spheres of             Influence   ...
Connect the Dots                                            No Business            Spheres of             Influence       ...
Product Owners in large corporations vs. startupsSlow to move or change      vs.    Moving fastFocus on process           ...
Thinkdifferently!               Blog.stackoverflow.com
Corporations getting backinto venture funding    -Start-ups    -Incubators    -Partner Ventureshttp://www.mercurynews.com/...
Examples
Spawn EntrepreneurialCulture   -Value creation   through innovation   -Enough freedom to   fail and grow for   everyone   ...
Keep focus on businessvalue   -Continually balance   all stakeholder risks   against business   value   -Execute iterative...
Build Cross-FunctionalProduct Teams   -Harness the   intelligence of the   whole team   -Align authority with   responsibi...
Orchestrate, Don’t Manage
Product Centric Development Teams“…high-performing class of “product-centric” developmentteams that characteristically sup...
Interesting Trends
People-centred than process centred         Customer focused        Innovation inclined             Move fast       Respon...
Good Reads
Questions??
THANK YOUAnupam KunduLead Consultant, ThoughtWorkswww.Linkedin.com/in/Anupam#mydibbaTale of Two Product Owners(http://bit....
Image Courtesy•Orchestrate, don’t manage (ThoughtWorks Studios)•Build Cross-functional Teams (http://www.flickr.com/photos...
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Agile product owners-what ails them (philly_dayofagile)

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Presentation I used at Philadelphia Day of Agile (#dayofagile) http://dayofagile.org/agenda.
It was received well within the audience. Any comments are welcome...

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Transcript of "Agile product owners-what ails them (philly_dayofagile)"

  1. 1. Agile Product Owners - What Ails Them? -Anupam Kundu
  2. 2. A Short Story of Business and IT
  3. 3. Failed Products / Failed Companies11-Sep-11 3
  4. 4. No Hiring Freeze!!!11-Sep-11 4
  5. 5. Who is a Product Manager? …who investigates, selects and develop one or more products for an organization... …Delivers more value than the competition …Creates a sustainable competitive difference …Generates business benefit to the organization Wikipedia
  6. 6. World of Product Management strategy, forecasts, budgets, staff, commitments, roadmaps, targets competitive intelligence Executives Field input, market information, priorities, Market feedback requirements, roadmaps, MRDs, Product personas, user stories… Management Mktg & Markets & Development Sales Customers software Segmentation, messages, benefits/features, pricing, qualification, demos… Inspired from Rich Mironov, author of “The Art of Product Management”11-Sep-11 6
  7. 7. Product Management in Large Tech Companies Listens to the Market Talks to the Market Builds the Product11-Sep-11 7
  8. 8. “We are Agile”Product Managers became Product Owners…who makes decisions aboutwhat the product should do while taking into account whatpeople who make buying decisions actually want... JeffPatton• Assure team is pursuing a common vision• Establish priorities to track business value• Act as ‘the customer’ for developer questions• Work with product management to plan releases• Plan, elaborate and accept user stories and iterations11-Sep-11 8
  9. 9. Product Owner Attributes•Subject Matter Expert •Business Advocate – Understand the domain well – Understand the needs of the enough to envision a product organization paying for the software and selects a mix of features that cater to their goals•End-User Advocate •Communicator – Describe the product with – Capable of communicating understanding of users and use, vision and intent to the team and and a product that best serves the stakeholders alike both•Customer Advocate •Decision Maker – Understand the needs of the – Given a variety of conflicting business buying the product and goals and opinions be the final select a mix of features valuable logical decision maker about to the customer what goes into a release 11-Sep-11 9
  10. 10. Holistic View of Product Management market information, priorities, requirements, roadmaps, wireframes, personas, user stories build know-how alpha launch, beta testing, minimum viable product,ideas /refinement monitoring and listeningfive whys, product Real-time monitoring,roadmap, forecast, analyze product- alerts, funnel analysis,competitive intelligence, market fit pricing feedback,Stakeholder inputs segmentation
  11. 11. Challenge#1: Product Owners’ Influence Spheres Portfolio Division level Strategy objectives and goals Product roadmap and Prioritized product business strategy road map Release What business Product objectives will each Business objectives release achieve? fulfilled by the product What capabilities will Product Vision the release offer? Product life cycle Release plan Sprint Daily Planning story What stories must backlog be included in the Story Details sprint to achieve release objectives? Acceptance Tests Iteration Plan Sprint velocity/capacity11-Sep-11 11
  12. 12. Spheres of Influence Symptoms Absentee Product Owner -No clear product vision -Limited interaction and showcases -Too many conflicting priorities
  13. 13. Challenge#2: Organizational Model & Culture• Innovation & Risk taking• Stability & Control• Attention to detail• Outcome orientation• People orientation• Team orientation• Aggressiveness http://www.buzzle.com/articles/primary-characteristics-of-organizational-culture.html
  14. 14. Organizational Culture Symptoms Un-empowered Product Owner -Decisions are overridden by other departments and individuals -No power to influence technology or staffing choice -This is the way things get done around here
  15. 15. Challenge#3: Business Model Validation
  16. 16. Business Model Symptoms•Limited or no engagement by the Product Owner with Strategy team•Too many process / organizational hurdles to get buy-in•No clear product or release vision prepared or shared•Absentee stakeholders•Continually delayed launch dates•Extensive rework just before and after launch 11-Sep-11 16
  17. 17. Challenge#4: Arrogant PO11-Sep-11 17
  18. 18. Arrogant PO Symptoms•Limited or no engagement with engineering team•Too much hand-waving instead of accepting realities•No respect for any metric•Public reversal of tactical team decisions•Treats humans as machines
  19. 19. Connect the Challenges No Business Spheres of Influence Model Validation Organizational Model and Culture Arrogance and Ignorance11-Sep-11 19
  20. 20. Connect the Dots No Business Spheres of Influence Model Validation Organizational Model and Culture Arrogance and Ignorance11-Sep-11 20
  21. 21. Product Owners in large corporations vs. startupsSlow to move or change vs. Moving fastFocus on process vs. Focus on outcomeRisk averseness vs. Risk adoptionPass the buck vs. Yes, we canLow participation vs. High-impact per personLack of innovation “soul” vs. Pivoting ideas for new marketsExisting business models vs. Searching for new and repeatable ones www.SteveBlank.comNo mentoring vs. Constant learning
  22. 22. Thinkdifferently! Blog.stackoverflow.com
  23. 23. Corporations getting backinto venture funding -Start-ups -Incubators -Partner Ventureshttp://www.mercurynews.com/business/ci_17630231
  24. 24. Examples
  25. 25. Spawn EntrepreneurialCulture -Value creation through innovation -Enough freedom to fail and grow for everyone - Build leaders
  26. 26. Keep focus on businessvalue -Continually balance all stakeholder risks against business value -Execute iteratively and incrementally - Use metric intelligently
  27. 27. Build Cross-FunctionalProduct Teams -Harness the intelligence of the whole team -Align authority with responsibility - Align responsibility with capability
  28. 28. Orchestrate, Don’t Manage
  29. 29. Product Centric Development Teams“…high-performing class of “product-centric” developmentteams that characteristically support their company’s valuechain, partner with both their customers and businessstakeholders, and own the business results that theirsoftware delivers… “Forrester Research on Product Centric Development11-Sep-11 29
  30. 30. Interesting Trends
  31. 31. People-centred than process centred Customer focused Innovation inclined Move fast Respond to feedback Self-organizing High trust Quality obsessed Collective Ownership (sounds like Agile principles)
  32. 32. Good Reads
  33. 33. Questions??
  34. 34. THANK YOUAnupam KunduLead Consultant, ThoughtWorkswww.Linkedin.com/in/Anupam#mydibbaTale of Two Product Owners(http://bit.ly/fQMkXR)Plight of Product Owners(http://bit.ly/agileproductowners)2020 Best CIO Acceptance Speech(http://bit.ly/duxAgy)Product Road-mapping usingAgile Principles(http://bit.ly/abfM4X)
  35. 35. Image Courtesy•Orchestrate, don’t manage (ThoughtWorks Studios)•Build Cross-functional Teams (http://www.flickr.com/photos/activefree/137467210/)•Spawn Entrepreneurial Culture (http://www.geoffsnyder.com/the-entrepreneurial-rift)•Business Model Image (Jason Furnell, ThoughtWorks) / Alexander Osterwalder:http://en.wikipedia.org/wiki/Business_Model_Canvas•Organizational Culture Symptoms (http://www.blacktomato.co.uk/44035/taiwan-art/)•Focus on Business Value (Life Magazine Photography)•Big Corporations Funding Start-ups (http://www.flickr.com/photos/nichollsphotos/2906834393/)•Lean Start-up Book (www.theleanstartup.com)•Arrogant Bastard Ale (http://sandiegopho.com/menus/beers.html)•Challenge#2:Organization Culture (http://www.designofsignage.com/application/symbol/hands/largesymbols/number-seven-7.html)•Changing Perspectives (http://www.productmarketing.com/productmarketing/magazine/1/2/07sj.asp)• Think Differently (http://blog.stackoverflow.com/2008/07/stack-overflow-private-beta-begins/)
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