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Systems and Operations CCDs Presentation December 12, 2007
 
Services: Server Farm Systems Administration  Storage Farm EZ-Backup VMware (In Development)
Server Farm <ul><li>Manager: Rick Polcaro </li></ul><ul><ul><li>Staff: Peggy Roberts </li></ul></ul><ul><ul><li>Randy Smit...
Server Farm <ul><li>The CIT Server Farm provides a secure environment for housing departmental servers. There are more tha...
Server Farm History <ul><li>The server farm began in CCC in the mid-1980s with a few Unix systems for data warehousing and...
Server Farm Facilities <ul><li>Raised Floor in Rhodes and CCC. </li></ul><ul><li>Emergency power and generator backups. </...
Server Farm Facilities <ul><li>Costs: </li></ul><ul><ul><li>Space is charged by the “U”, an industry standard measurement ...
Server Farm Growth
Server Farm Customers <ul><li>Distribution (number of servers): </li></ul><ul><ul><li>CIT Owned: 456 </li></ul></ul><ul><u...
Questions <ul><li>Information / Contact: </li></ul><ul><li>Server Farm:  http://www.cit.cornell.edu/services/serverfarm </...
Systems Administration Support <ul><li>Manager: Mariann Carpenter </li></ul><ul><li>Staff: Muhammad (Moe) Arif </li></ul><...
Systems Support <ul><li>Systems Support provides systems administration and systems programming support for projects that ...
Client Systems Services <ul><li>Systems Administration Services </li></ul><ul><ul><li>Quote, OS Install, OS Maintenance, B...
Client Systems Activities <ul><li>Routine Administration. </li></ul><ul><li>Coordination of hardware maintenance contracts...
Systems Administration Demographics <ul><li>We support the OS on approximately 400+ servers. </li></ul><ul><li>Distributio...
Questions <ul><li>Information / Contact: </li></ul><ul><li>Mariann Carpenter 255-7707  </li></ul><ul><li>mgc1@cornell.edu ...
Storage Farm Service <ul><li>CIT’s Storage Farm service provides storage capacity, connectivity, and management services t...
Storage Farm Staffing <ul><li>Manager of Storage Services </li></ul><ul><ul><li>Paul Zarnowski </li></ul></ul><ul><li>Mana...
Storage Farm Historical Growth
Storage Farm: Efficiencies <ul><li>Centralized Management </li></ul><ul><ul><li>Small set of devices to support & maintain...
Storage Farm: Advantages <ul><li>Easy to Use: </li></ul><ul><ul><li>Ease of storage allocation </li></ul></ul><ul><ul><li>...
Storage Farm: Components <ul><li>Storage Connectivity </li></ul><ul><li>Storage Tiers </li></ul><ul><li>Storage Management...
Storage Farm: Connectivity Options <ul><li>Fibre Channel Storage Area Network (FC-SAN) </li></ul><ul><ul><li>Single-attach...
Storage Farm Services:  Storage Tiers <ul><li>Lowest cost  of online storage </li></ul><ul><li>Performance & high availabi...
Storage Farm Services: Management Services <ul><li>Storage Network connection setup </li></ul><ul><li>LUN *  allocations &...
Recent Storage RFP: Goals <ul><li>Improved Storage Management </li></ul><ul><ul><li>Storage hot spots </li></ul></ul><ul><...
Storage RFP: Process <ul><li>Storage RFP Review Committee: </li></ul><ul><ul><li>Paul Zarnowski, David Shirk, Kent Ross, D...
Storage Center  <ul><li>Stable performance </li></ul><ul><ul><li>All I/O spread & balanced across many disk spindles </li>...
Automated Tiered Storage <ul><li>Problem </li></ul><ul><ul><li>70-80% of data is inactive  </li></ul></ul><ul><ul><li>Manu...
Thin Provisioning <ul><li>Problem </li></ul><ul><ul><li>Disk acquisition cost </li></ul></ul><ul><ul><li>Expanding and shr...
Storage Farm Roadmap <ul><li>SAN Fabric simplification </li></ul><ul><ul><li>Elimination of older Brocade switches </li></...
Potential  Future Enhancements Recovery Options Distance Local (Rhodes) Campus (CCC) Wide Area (Weill) Snapshot Synchronou...
Storage Farm Potential  Future Enhancements <ul><li>Tier 4 storage service </li></ul><ul><ul><li>Very large capacity </li>...
Storage Farm: Rates Effective: July, 2007 $0.29 / GB-mo Tier 3 storage $0.49 / GB-mo Tier 2 storage $3.43 / GB-mo Tier 1 s...
<ul><li>Questions ??? </li></ul><ul><ul><li>Contact:  </li></ul></ul><ul><ul><ul><li>Paul Zarnowski </li></ul></ul></ul><u...
EZ-Backup is . . . <ul><li>A Centralized Backup solution that offers: </li></ul><ul><li>Network-based  </li></ul><ul><li>A...
EZ-Backup Staff <ul><li>EZ-Backup Support Team </li></ul><ul><ul><li>Robert Talda </li></ul></ul><ul><ul><li>David Beardsl...
Distributed Support Model <ul><li>EZ-Backup’s Distributed Support Model focuses expertise where it’s most beneficial: </li...
EZ-Backup Supported Platforms <ul><li>Operating Systems: </li></ul><ul><ul><li>MacOS </li></ul></ul><ul><ul><ul><li>Leopar...
Tivoli Storage Manager <ul><li>EZ-Backup utilizes IBM’s Tivoli Storage Manager software (TSM): </li></ul><ul><li>TSM is on...
EZ-Backup Growth (14 years)
EZ-Backup Recent Changes <ul><li>New Client Support </li></ul><ul><ul><li>Windows Vista </li></ul></ul><ul><ul><li>Macinto...
EZ-Backup Less-recent Changes <ul><li>Dynamic Sub-file backup* </li></ul><ul><ul><li>Very useful for backing up over slowe...
EZ-Backup Roadmap <ul><li>Upgrade EZ-Backup/TSM Storage Subsystem </li></ul><ul><ul><li>RFP Goals: </li></ul></ul><ul><ul>...
Current Rates  (per Month; effective July, 2007) $4.50 per system Base Rate (>50 th  system): $0.20/GB Static data rate (>...
EZ-Backup Pricing History
<ul><li>Questions ??? </li></ul><ul><ul><li>Contact:  </li></ul></ul><ul><ul><ul><li>Paul Zarnowski </li></ul></ul></ul><u...
Virtual OS Hosting Project <ul><li>Mike Hojnowski </li></ul><ul><ul><li>Manager, Special Projects </li></ul></ul>
Project Deliverables <ul><li>Provide Windows hosts under VMware supported by S&O Sysadmins.  Note that Linux is formally n...
Current Environment Prod Test Dev
Current Environment <ul><li>Storage: Compellent via SAN </li></ul><ul><ul><li>Thin Provisioning </li></ul></ul><ul><ul><li...
Project Status <ul><li>Project Plan approved 10/05/07. </li></ul><ul><li>Project implementation has been repeatedly delaye...
Timeline <ul><li>Development </li></ul><ul><ul><li>5/1/07 – 12/31/07 (Lengthened due to resource constraints, cutting the ...
Issues <ul><li>SAN failover </li></ul><ul><ul><li>Presently we don’t replicate storage from Rhodes to CCC.  </li></ul></ul...
Futures <ul><li>Linux (First half 2008) </li></ul><ul><li>Solaris (First half 2008) </li></ul><ul><li>Virtual “Co-lo” as a...
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  • Transcript of "Systems And Operations"

    1. 1. Systems and Operations CCDs Presentation December 12, 2007
    2. 3. Services: Server Farm Systems Administration Storage Farm EZ-Backup VMware (In Development)
    3. 4. Server Farm <ul><li>Manager: Rick Polcaro </li></ul><ul><ul><li>Staff: Peggy Roberts </li></ul></ul><ul><ul><li>Randy Smith </li></ul></ul>
    4. 5. Server Farm <ul><li>The CIT Server Farm provides a secure environment for housing departmental servers. There are more than 500 servers in the facility today. The service includes 24 hour system monitoring and reboot, network connectivity, and uninterruptible power with generator backup. Servers are mounted in CIT provided racks. It is the customer’s responsibility to provide hardware and software maintenance. </li></ul>
    5. 6. Server Farm History <ul><li>The server farm began in CCC in the mid-1980s with a few Unix systems for data warehousing and research. </li></ul><ul><li>Our first departmental user was Dining. CISER soon followed. </li></ul><ul><li>Major CIT servers into the 1990s </li></ul><ul><ul><li>Instruct Machines </li></ul></ul><ul><ul><li>EZ-Remote servers </li></ul></ul><ul><ul><li>Postoffice machines </li></ul></ul><ul><ul><li>P2K Servers </li></ul></ul><ul><ul><li>Library Servers </li></ul></ul><ul><li>Server farm moved from CCC to Rhodes Hall in 1997. </li></ul>
    6. 7. Server Farm Facilities <ul><li>Raised Floor in Rhodes and CCC. </li></ul><ul><li>Emergency power and generator backups. </li></ul><ul><li>Standard electrical power consists of 120/208 vac, with 30 amp three prong receptacle. Special requests are directly billed. </li></ul><ul><li>Physical security to authorized personnel only, with security cameras. </li></ul><ul><li>Basic support, via the NOC, for 24/7 monitoring and basic troubleshooting, rebooting, and system administrator notification. </li></ul>
    7. 8. Server Farm Facilities <ul><li>Costs: </li></ul><ul><ul><li>Space is charged by the “U”, an industry standard measurement in a 19” rack – 1.75 vertical inches. </li></ul></ul><ul><ul><li>The monthly server charge = (server “U’s” * $7.60) </li></ul></ul><ul><ul><li>There will be a one time installation charge of $118 per server </li></ul></ul><ul><ul><li>The cost for a network connection(s) and NUBB will be charged directly to the user’s University account by CIT NCS. </li></ul></ul>
    8. 9. Server Farm Growth
    9. 10. Server Farm Customers <ul><li>Distribution (number of servers): </li></ul><ul><ul><li>CIT Owned: 456 </li></ul></ul><ul><ul><li>Lab of O: 17 </li></ul></ul><ul><ul><li>Library: 29 </li></ul></ul><ul><ul><li>Comp Sci: 14 </li></ul></ul><ul><ul><li>CCE: 10 </li></ul></ul><ul><ul><li>Others: 60 (representing 29 depts) </li></ul></ul><ul><ul><li>================================ </li></ul></ul><ul><ul><li>Total: 586 (12/07) </li></ul></ul>
    10. 11. Questions <ul><li>Information / Contact: </li></ul><ul><li>Server Farm: http://www.cit.cornell.edu/services/serverfarm </li></ul><ul><li>[email_address] </li></ul><ul><li>??? </li></ul>
    11. 12. Systems Administration Support <ul><li>Manager: Mariann Carpenter </li></ul><ul><li>Staff: Muhammad (Moe) Arif </li></ul><ul><li> Mary Cronk </li></ul><ul><li> Doug Flanagan </li></ul><ul><li> Glen Hoffman </li></ul><ul><li> Kent Ross </li></ul><ul><li> David Shirk </li></ul><ul><li> Thomas Walden </li></ul><ul><li>Solomon Welch </li></ul>
    12. 13. Systems Support <ul><li>Systems Support provides systems administration and systems programming support for projects that span the 400+ servers and 75 terabytes of storage located in our machine rooms. </li></ul><ul><li>The Systems Administration team provides the hardware and operating system support for CIT’s servers and storage assets. </li></ul><ul><li>Systems Engineering provides and enhances tools for our production servers and services, such as NetVigil, as well as specific support for the DNS/DHCP service and its ancillary systems. </li></ul>
    13. 14. Client Systems Services <ul><li>Systems Administration Services </li></ul><ul><ul><li>Quote, OS Install, OS Maintenance, Backup Configuration, Userid Maintenance, Application setup assistance, Retirement </li></ul></ul><ul><li>The following operating systems are currently supported: </li></ul><ul><ul><li>SUN Solaris </li></ul></ul><ul><ul><li>IBM AIX (no new installations) </li></ul></ul><ul><ul><li>Windows 2000 (no new installations) </li></ul></ul><ul><ul><li>Windows 2003 (standard and enterprise editions) </li></ul></ul><ul><ul><li>RedHat Linux Enterprise AS 4.0 </li></ul></ul><ul><li>Installation into the Server farm facility. </li></ul><ul><li>Monitoring with 24/7 Support as required. </li></ul>
    14. 15. Client Systems Activities <ul><li>Routine Administration. </li></ul><ul><li>Coordination of hardware maintenance contracts. </li></ul><ul><li>Lifecycle management of servers, working with our customers. </li></ul><ul><li>Automation projects to leverage our staff investment. </li></ul>
    15. 16. Systems Administration Demographics <ul><li>We support the OS on approximately 400+ servers. </li></ul><ul><li>Distribution by Operating System </li></ul><ul><ul><li>74% Solaris </li></ul></ul><ul><ul><li>1% AIX </li></ul></ul><ul><ul><li>25% Wintel, Linux </li></ul></ul>
    16. 17. Questions <ul><li>Information / Contact: </li></ul><ul><li>Mariann Carpenter 255-7707 </li></ul><ul><li>mgc1@cornell.edu </li></ul><ul><li>??? </li></ul>
    17. 18. Storage Farm Service <ul><li>CIT’s Storage Farm service provides storage capacity, connectivity, and management services to servers housed in CIT’s Server Farm and managed by CIT’s Systems Administration Support group. </li></ul>
    18. 19. Storage Farm Staffing <ul><li>Manager of Storage Services </li></ul><ul><ul><li>Paul Zarnowski </li></ul></ul><ul><li>Manager of Systems Administration </li></ul><ul><ul><li>Mariann Carpenter </li></ul></ul><ul><li>Storage Engineers </li></ul><ul><ul><li>David Shirk </li></ul></ul><ul><ul><li>Kent Ross </li></ul></ul>
    19. 20. Storage Farm Historical Growth
    20. 21. Storage Farm: Efficiencies <ul><li>Centralized Management </li></ul><ul><ul><li>Small set of devices to support & maintain </li></ul></ul><ul><ul><li>Common management tools </li></ul></ul><ul><ul><li>Fewer resource baskets to manage </li></ul></ul><ul><li>Centralized Procurement Process </li></ul><ul><ul><li>Fewer purchases (hardware, maintenance, etc) </li></ul></ul><ul><ul><li>Streamlined process </li></ul></ul><ul><li>Higher Storage Utilization </li></ul>
    21. 22. Storage Farm: Advantages <ul><li>Easy to Use: </li></ul><ul><ul><li>Ease of storage allocation </li></ul></ul><ul><ul><li>Faster storage allocation </li></ul></ul><ul><ul><li>Maintenance handled by Storage Farm staff </li></ul></ul><ul><ul><li>Technology upgrades </li></ul></ul><ul><li>Financial Advantages: </li></ul><ul><ul><li>No up-front capital expense or depreciation </li></ul></ul><ul><ul><li>Grow storage as needed (pay as you go) </li></ul></ul><ul><ul><li>Risk reduction </li></ul></ul><ul><ul><li>Lower overall costs (considering all components) </li></ul></ul>
    22. 23. Storage Farm: Components <ul><li>Storage Connectivity </li></ul><ul><li>Storage Tiers </li></ul><ul><li>Storage Management </li></ul>
    23. 24. Storage Farm: Connectivity Options <ul><li>Fibre Channel Storage Area Network (FC-SAN) </li></ul><ul><ul><li>Single-attached, to one fabric (red or green) </li></ul></ul><ul><ul><ul><li>Redundancy for Storage Array connectivity only </li></ul></ul></ul><ul><ul><li>Dual-attached, for higher availability (red AND green) </li></ul></ul><ul><ul><ul><li>Redundancy for both Array and Server connectivity </li></ul></ul></ul>
    24. 25. Storage Farm Services: Storage Tiers <ul><li>Lowest cost of online storage </li></ul><ul><li>Performance & high availability less important </li></ul><ul><li>Examples: Development & Test systems; moderate-activity file servers. </li></ul>Tier 3 <ul><li>Performance, cost & availability all have some level of importance </li></ul><ul><li>Examples: average usage databases & applications </li></ul>Tier 2 <ul><li>Highest performance & availability </li></ul><ul><li>Only tier providing mainframe connectivity </li></ul><ul><li>Examples: High-usage operational databases </li></ul>Tier 1
    25. 26. Storage Farm Services: Management Services <ul><li>Storage Network connection setup </li></ul><ul><li>LUN * allocations & expansions </li></ul><ul><li>LUN tier migration </li></ul><ul><li>Performance & Capacity planning </li></ul><ul><li>Storage device firmware upgrades </li></ul><ul><li>Maintenance procedures </li></ul><ul><li>24x7 Health monitoring of storage subsystem (out-board from server’s FC HBA) </li></ul><ul><li>Troubleshooting of storage hardware & software </li></ul><ul><li>Procurement </li></ul><ul><li>Life-cycle upgrades </li></ul>* LUN = Logical Unit Number (aka logical disk)
    26. 27. Recent Storage RFP: Goals <ul><li>Improved Storage Management </li></ul><ul><ul><li>Storage hot spots </li></ul></ul><ul><ul><li>LUN resizing effort </li></ul></ul><ul><ul><li>Reporting </li></ul></ul><ul><li>Cheaper Storage Connectivity </li></ul><ul><ul><li>iSCSI * support </li></ul></ul><ul><li>Lower Storage Costs </li></ul><ul><ul><li>Maintenance </li></ul></ul><ul><ul><li>“ Right-placing” data </li></ul></ul><ul><ul><li>Decrease “head room” costs </li></ul></ul>* iSCSI = SCSI over TCP/IP (Spring, 2007)
    27. 28. Storage RFP: Process <ul><li>Storage RFP Review Committee: </li></ul><ul><ul><li>Paul Zarnowski, David Shirk, Kent Ross, Don MacLeod, Tony Damiani, Ken Friedman, Mike Hojnowski, Brian Messenger </li></ul></ul><ul><li>15 Vendor Proposals reviewed </li></ul><ul><li>8 On-site Vendor Presentations </li></ul><ul><li>4 Finalists </li></ul><ul><li>Compellent vetted & selected </li></ul>
    28. 29. Storage Center <ul><li>Stable performance </li></ul><ul><ul><li>All I/O spread & balanced across many disk spindles </li></ul></ul><ul><ul><li>No more hot spots </li></ul></ul><ul><li>Reduce capital expenditures </li></ul><ul><ul><li>Thin provisioning </li></ul></ul><ul><ul><li>Automated Tiered Storage </li></ul></ul><ul><li>Supports any open-systems server without agents </li></ul><ul><ul><li>Connects via FC, iSCSI or both </li></ul></ul><ul><ul><li>Scales from 500 GB to over 300 TB </li></ul></ul><ul><li>Cut operating expenses </li></ul><ul><ul><li>Disk virtualization simplifies administration </li></ul></ul><ul><ul><li>Eliminate the need for 3rd party software </li></ul></ul><ul><li>Enhanced data availability </li></ul><ul><ul><li>Unlimited snapshots without full copies </li></ul></ul><ul><ul><li>Replication flexibility for low-cost DR </li></ul></ul><ul><li>Reduce server costs </li></ul><ul><ul><li>Reliable boot from SAN </li></ul></ul>Scalable Enterprise-class SAN solution with block-level intelligence
    29. 30. Automated Tiered Storage <ul><li>Problem </li></ul><ul><ul><li>70-80% of data is inactive </li></ul></ul><ul><ul><li>Manual classification of data </li></ul></ul><ul><ul><li>Difficult to migrate data between tiers </li></ul></ul><ul><ul><li>Add-on software cost and complexity </li></ul></ul><ul><li>Solution – Data Progression </li></ul><ul><ul><li>Automatic data classification and migration </li></ul></ul><ul><ul><li>Move blocks within files </li></ul></ul><ul><ul><li>Bi-directional data movement </li></ul></ul><ul><ul><li>Move snapshots to lower tiers </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Lower drive costs by up to 74% </li></ul></ul><ul><ul><li>Fewer FC drives and better performance </li></ul></ul>Automatic block movement to lowest cost storage Reducing cost of storing data Compellent Solution Tier 2 Tier 1 Tier 3 SATA Mid-Tier FC RAID 10 RAID 5-5 RAID 5-9 RAID 10 RAID 5-5 RAID 5-9 RAID 10 RAID 5-5 RAID 5-9 FC
    30. 31. Thin Provisioning <ul><li>Problem </li></ul><ul><ul><li>Disk acquisition cost </li></ul></ul><ul><ul><li>Expanding and shrinking volumes </li></ul></ul><ul><ul><li>40-60% allocated but unused space </li></ul></ul><ul><li>Solution – Dynamic Capacity </li></ul><ul><ul><li>Create any size volume </li></ul></ul><ul><ul><li>Allocate as usual, utilize on write </li></ul></ul><ul><ul><li>Keep unused disk space available </li></ul></ul><ul><ul><li>Constantly monitor storage usage </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Cut disk acquisition costs in half </li></ul></ul><ul><ul><li>Delay future purchases of disk </li></ul></ul><ul><ul><li>Never take system offline </li></ul></ul><ul><ul><li>Performance gains - only manage actual data (written blocks) </li></ul></ul>Thin provisioning lowers disk cost and improves performance Data Unused Allocation Data Unused Allocation Traditional Allocation Thin Provisioned Allocation Data Unused Allocation Database E-mail CRM Actual data = 1.2 TB Physical storage consumed = 3.5 TB Data Unused Allocation Data Unused Allocation Data Database E-mail Actual data = 1.2 TB Consumed storage = 1.2 TB CRM Available Disk Space 0 GB Available Disk Space 2.3TB
    31. 32. Storage Farm Roadmap <ul><li>SAN Fabric simplification </li></ul><ul><ul><li>Elimination of older Brocade switches </li></ul></ul><ul><li>iSCSI connectivity </li></ul><ul><ul><li>Initially deploy within Server Farm environment </li></ul></ul><ul><li>Dual path FC / iSCSI connectivity </li></ul><ul><ul><li>Windows initially </li></ul></ul><ul><li>Improved performance </li></ul><ul><ul><li>Higher spindle count </li></ul></ul><ul><li>Snapshot capabilities </li></ul>
    32. 33. Potential Future Enhancements Recovery Options Distance Local (Rhodes) Campus (CCC) Wide Area (Weill) Snapshot Synchronous Asynchronous Technology Data Instant Replay Remote Instant Replay – Synchronous Remote Instant Replay – Asynchronous
    33. 34. Storage Farm Potential Future Enhancements <ul><li>Tier 4 storage service </li></ul><ul><ul><li>Very large capacity </li></ul></ul><ul><ul><li>Low use </li></ul></ul><ul><ul><li>Low management </li></ul></ul><ul><ul><li>Long-term commitment </li></ul></ul><ul><ul><li>Low cost </li></ul></ul><ul><li>Network-Attached Storage (NAS) services </li></ul><ul><ul><li>File-level storage (e.g., CIFS, NFS) </li></ul></ul><ul><li>iSCSI storage for non-managed servers </li></ul>
    34. 35. Storage Farm: Rates Effective: July, 2007 $0.29 / GB-mo Tier 3 storage $0.49 / GB-mo Tier 2 storage $3.43 / GB-mo Tier 1 storage (mainframe) $52 / month SAN Connection Fee (per FC connection) $64 / month Storage Management Fee (per system)
    35. 36. <ul><li>Questions ??? </li></ul><ul><ul><li>Contact: </li></ul></ul><ul><ul><ul><li>Paul Zarnowski </li></ul></ul></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><ul><li>Flash demo of Automated Tiered Storage and Data Progression: </li></ul></ul></ul><ul><ul><ul><li>http://www.compellent.com/products/demo/demo_ats.html </li></ul></ul></ul>
    36. 37. EZ-Backup is . . . <ul><li>A Centralized Backup solution that offers: </li></ul><ul><li>Network-based </li></ul><ul><li>Automated backups </li></ul><ul><li>Automated management of backup data </li></ul><ul><li>User-driven restore </li></ul><ul><li>Off-site backups (but still on-Campus) </li></ul><ul><li>Same solution used to back up CIT’s server farm </li></ul><ul><li>Available to all Cornell departments </li></ul>
    37. 38. EZ-Backup Staff <ul><li>EZ-Backup Support Team </li></ul><ul><ul><li>Robert Talda </li></ul></ul><ul><ul><li>David Beardsley </li></ul></ul><ul><ul><li>Randy Barron </li></ul></ul><ul><ul><li>Joanne Button </li></ul></ul><ul><ul><li>Michelle Mogil </li></ul></ul><ul><ul><li>Ron Seccia </li></ul></ul><ul><ul><li>and many others throughout CIT </li></ul></ul><ul><ul><li>Paul Zarnowski (Service Manager) </li></ul></ul>
    38. 39. Distributed Support Model <ul><li>EZ-Backup’s Distributed Support Model focuses expertise where it’s most beneficial: </li></ul><ul><li>Department Support Staff </li></ul><ul><ul><li>In best position to understand and address user needs </li></ul></ul><ul><li>Central (CIT) </li></ul><ul><ul><li>In best position to support backup technology </li></ul></ul><ul><ul><li>Provide tools to, and support, Department Support Staff </li></ul></ul><ul><li>Vendor </li></ul><ul><ul><li>Available for escalated support, when needed </li></ul></ul>
    39. 40. EZ-Backup Supported Platforms <ul><li>Operating Systems: </li></ul><ul><ul><li>MacOS </li></ul></ul><ul><ul><ul><li>Leopard support imminent </li></ul></ul></ul><ul><ul><li>Windows </li></ul></ul><ul><ul><ul><li>Including Vista </li></ul></ul></ul><ul><ul><li>Unix (most flavors) </li></ul></ul><ul><ul><ul><li>Linux (RH, SuSE) </li></ul></ul></ul><ul><ul><ul><li>Sun Solaris </li></ul></ul></ul><ul><ul><ul><li>AIX </li></ul></ul></ul><ul><ul><ul><li>Others </li></ul></ul></ul><ul><ul><li>Netware </li></ul></ul><ul><li>Apps / Databases: </li></ul><ul><ul><li>Oracle </li></ul></ul><ul><ul><li>Microsoft SQL Server </li></ul></ul><ul><ul><li>Microsoft Exchange </li></ul></ul><ul><ul><li>Microsoft SharePoint </li></ul></ul><ul><ul><li>Others </li></ul></ul>Available for most platforms in use at Cornell.
    40. 41. Tivoli Storage Manager <ul><li>EZ-Backup utilizes IBM’s Tivoli Storage Manager software (TSM): </li></ul><ul><li>TSM is one of the largest enterprise-class backup/archive storage products available on the market </li></ul><ul><li>TSM is very scalable, and can grow to meet our expanding storage requirements </li></ul><ul><li>TSM is extremely flexible; it can probably do what you need </li></ul><ul><li>Flexibility comes with complexity; If you need help figuring out how to do something, ask us! </li></ul>
    41. 42. EZ-Backup Growth (14 years)
    42. 43. EZ-Backup Recent Changes <ul><li>New Client Support </li></ul><ul><ul><li>Windows Vista </li></ul></ul><ul><ul><li>Macintosh Leopard (imminent) </li></ul></ul><ul><li>New TSM Client Software </li></ul><ul><ul><li>New Version 5.4 </li></ul></ul><ul><ul><li>Older versions upgraded to latest patch levels (for older OSes) </li></ul></ul><ul><ul><li>Recommend upgrade to latest software levels </li></ul></ul><ul><li>Merging of CTC TSM service into EZ-Backup </li></ul><ul><ul><li>2 nd tape library will give EZ-Backup two-site capability </li></ul></ul>
    43. 44. EZ-Backup Less-recent Changes <ul><li>Dynamic Sub-file backup* </li></ul><ul><ul><li>Very useful for backing up over slower network connections, such as Dial-up, DSL, RoadRunner </li></ul></ul><ul><li>Journal-Based Backup* </li></ul><ul><ul><li>Speeds backups for large fileservers w/ low change rate </li></ul></ul><ul><li>Ability to delete individual backup files </li></ul><ul><li>Include/Exclude Preview Capabilities </li></ul><ul><li>Open File Support* </li></ul><ul><li>Encryption Enhancements </li></ul><ul><li>Server Split </li></ul><ul><li>CIT On-Site Solutions support available </li></ul><ul><li>*Available on Windows clients only </li></ul>
    44. 45. EZ-Backup Roadmap <ul><li>Upgrade EZ-Backup/TSM Storage Subsystem </li></ul><ul><ul><li>RFP Goals: </li></ul></ul><ul><ul><li>Technology refresh </li></ul></ul><ul><ul><li>Lower storage costs </li></ul></ul><ul><ul><li>Provide faster restores for servers with high object count </li></ul></ul><ul><ul><li>Consider use of low-cost disk storage and data de-duplication </li></ul></ul><ul><li>Training Classes </li></ul><ul><li>Off-site Capability (Weill Medical Center) </li></ul><ul><ul><li>Pending funding decision </li></ul></ul><ul><li>Enhanced Reporting & Management Tools </li></ul>
    45. 46. Current Rates (per Month; effective July, 2007) $4.50 per system Base Rate (>50 th system): $0.20/GB Static data rate (>100GB): July, 2008 Next Rate Change Due: $0.40/GB Extra Storage rate > 15GB: $0.60/GB Extra Storage rate < 15GB: 6.0 GB Base Storage included: $6.50 per system Base Rate:
    46. 47. EZ-Backup Pricing History
    47. 48. <ul><li>Questions ??? </li></ul><ul><ul><li>Contact: </li></ul></ul><ul><ul><ul><li>Paul Zarnowski </li></ul></ul></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><ul><li>More information is available at: </li></ul></ul></ul><ul><ul><ul><li>http://ezbackup.cornell.edu </li></ul></ul></ul>EZ-Backup
    48. 49. Virtual OS Hosting Project <ul><li>Mike Hojnowski </li></ul><ul><ul><li>Manager, Special Projects </li></ul></ul>
    49. 50. Project Deliverables <ul><li>Provide Windows hosts under VMware supported by S&O Sysadmins. Note that Linux is formally not in scope at this time. </li></ul><ul><li>Develop a financial model to support to support the service for CIT internal customers. </li></ul><ul><li>Develop process improvements to minimize the effort involved in creating virtual instances. </li></ul><ul><li>Implement the system in a way that facilitates Emergency Preparedness. </li></ul><ul><li>Document this service. </li></ul>
    50. 51. Current Environment Prod Test Dev
    51. 52. Current Environment <ul><li>Storage: Compellent via SAN </li></ul><ul><ul><li>Thin Provisioning </li></ul></ul><ul><ul><li>Fast full copy, and Snap copy capabilities </li></ul></ul><ul><ul><li>Automated Tiered Storage </li></ul></ul><ul><li>Production Servers (3) </li></ul><ul><ul><li>IBM 3650 </li></ul></ul><ul><ul><li>2-Socket, 4-Core, 2.66 Ghz </li></ul></ul><ul><ul><li>24G Ram </li></ul></ul><ul><ul><li>4 Gbit NICs </li></ul></ul><ul><ul><li>2 SAN HBAs </li></ul></ul><ul><li>Expected capacity: 50-60 Virtual Machines </li></ul>
    52. 53. Project Status <ul><li>Project Plan approved 10/05/07. </li></ul><ul><li>Project implementation has been repeatedly delayed, due to the Exchange project. </li></ul><ul><li>Staff resources are freeing up, and we’re ramping up our efforts. </li></ul>
    53. 54. Timeline <ul><li>Development </li></ul><ul><ul><li>5/1/07 – 12/31/07 (Lengthened due to resource constraints, cutting the early adopters phase shorter than originally planned). </li></ul></ul><ul><li>Early Adopters </li></ul><ul><ul><li>1/1/08 – 2/28/08 </li></ul></ul><ul><li>Full Production </li></ul><ul><ul><li>3/1/08 </li></ul></ul>
    54. 55. Issues <ul><li>SAN failover </li></ul><ul><ul><li>Presently we don’t replicate storage from Rhodes to CCC. </li></ul></ul><ul><ul><li>We won’t have full “building failure” protection on go-live. </li></ul></ul><ul><ul><li>We will address this with either storage technology, or new features in a coming release of VMware after go-live. </li></ul></ul>
    55. 56. Futures <ul><li>Linux (First half 2008) </li></ul><ul><li>Solaris (First half 2008) </li></ul><ul><li>Virtual “Co-lo” as a Designated Service? (FY09?) </li></ul>
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