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Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
Retail Supply Chain Certification
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Retail Supply Chain Certification

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  • 1. Retail Supply Chain Certification (RSCC) Program Building the Skills for High Performance.
  • 2. The Retail Supply Chain Certification (RSCC) Program <ul><li>The first industry certification that is targeted at the development of inventory planning and replenishment skills, both at retailers and suppliers. </li></ul><ul><li>Created in partnership with Wal-Mart, RILA and Accenture. </li></ul><ul><li>Dr. Matt Waller, Professor at the University of Arkansas Sam Walton School of Business and a recognized leader in inventory management, forecasting and replenishment education and certification, is a key architect of the curriculum. </li></ul><ul><li>24 Online courses (50+ hours). </li></ul><ul><li>Online exam of 150 questions, two attempts to score 75% or higher on the comprehensive exam. </li></ul><ul><li>Certification awarded through the Retail Industry Leaders Association (RILA). </li></ul>
  • 3. Real Market RSCC Skill Development <ul><li>As Retailers migrate more and more towards Collaborative Planning, Forecasting, and Replenishment (CPFR), common metrics become increasingly important. Such as: </li></ul><ul><ul><ul><li>Fill Rate. </li></ul></ul></ul><ul><ul><ul><li>Forecast Variance. </li></ul></ul></ul><ul><ul><ul><li>Days on hand of Inventory. </li></ul></ul></ul><ul><ul><ul><li>In-Stock. </li></ul></ul></ul><ul><li>Most critical to all is to gain more education and knowledge in the fundamentals of Replenishment, Planning & Forecasting. </li></ul>The RSCC gives you all of that in one place!
  • 4. RSCC Program Objectives <ul><li>The RSCC program is designed to help Retailers and Suppliers: </li></ul><ul><ul><li>Develop high skilled resources in inventory management and replenishment. </li></ul></ul><ul><ul><li>Create a common operating language among planners. </li></ul></ul><ul><ul><li>Move the emphasis away from “Procedural” learning ( how ) to “Conceptual” learning ( why ) within organizations. </li></ul></ul><ul><ul><li>Provide a cost effective educational solution that can be managed with a day-to-day job role. </li></ul></ul><ul><ul><li>Provide a recognized industry certification program (i.e., APICS). </li></ul></ul>
  • 5. Sample of SCA / RSCC Content Providers (P) Procurement (M) Manufacturing (W) Warehousing (F) Finance (L) Logistics (PL) Planning (I) Inventory (ISCM) Integrated Supply Chain Mgt. Lisa Ellram (P) Arizona State University Charley Harrell (M) Brigham Young University John Langley (L) Paul Griffin (M) Vinod Singhal (PL) Georgia Tech Anna Flynn (P) Carla Lallatin (P) Institute for Supply Management Peter Baker (W) Cranfield University Joe Cavinato (P) American Graduate School of Management Mark Nelson (F) Cornell University Dave Pyke (I) Eric Johnson (I) Dartmouth Scott Keller (L) Michigan State University Eric Olsen (M) The Ohio State University Michael Smith (P) Thomas Advisory Group (TAG) Matthew Waller (I) University of Arkansas Doug Thomas (L) Dawn Russell (L) Penn State Gary Dicer (L) The University of Tennessee Dennis Severance (L) University of Michigan Hau Lee (ISCM) Stanford University Jeremy Shapiro (PL) MIT
  • 6. RSCC Curriculum <ul><li>Program Introduction </li></ul><ul><ul><li>Retail Supply Chain Certification Program Introduction </li></ul></ul><ul><li>Supply Chain Fundamentals </li></ul><ul><ul><li>Introduction to Supply Chain </li></ul></ul><ul><ul><li>Supply Chain Planning Introduction </li></ul></ul><ul><ul><li>Basics of Fulfillment </li></ul></ul><ul><ul><ul><li>Networks </li></ul></ul></ul><ul><ul><ul><li>Transportation </li></ul></ul></ul><ul><ul><ul><li>Warehousing </li></ul></ul></ul><ul><ul><ul><li>Measurement </li></ul></ul></ul><ul><ul><ul><li>Technology </li></ul></ul></ul><ul><li>Statistics & Probability </li></ul><ul><ul><li>Basic Retail Replenishment and Forecasting Statistics and Probability </li></ul></ul><ul><li>Forecasting & Planning </li></ul><ul><ul><li>Measuring Forecast Error and Variability </li></ul></ul><ul><ul><li>Supply Chain Planning: Demand Planning </li></ul></ul><ul><ul><li>Forecasting Simulation </li></ul></ul><ul><ul><li>Stationary Inventory Models </li></ul></ul><ul><ul><li>Non-Stationary Inventory Models </li></ul></ul><ul><li>Inventory Management </li></ul><ul><ul><li>Basic Inventory Concepts </li></ul></ul><ul><ul><li>Replenishment - Order Quantity </li></ul></ul><ul><ul><li>Calculating Safety Stock </li></ul></ul><ul><ul><li>Symptoms of Poor Inventory Management </li></ul></ul><ul><ul><li>Inventory Management Simulation </li></ul></ul><ul><ul><li>Retail Cross Docking </li></ul></ul><ul><ul><li>Inventory Management Modeling </li></ul></ul><ul><ul><li>Inventory Management Summary & Review </li></ul></ul><ul><li>Performance Metrics </li></ul><ul><ul><li>Supply Chain Performance Measurements </li></ul></ul><ul><ul><li>Inventory Management Metrics and Classification </li></ul></ul><ul><li>Process Integration & Knowledge Application </li></ul><ul><ul><li>What Is Integrated Supply Chain Management? </li></ul></ul><ul><ul><li>Information Distortion and Demand Management </li></ul></ul><ul><ul><li>Supply Chain Planning: Integration </li></ul></ul><ul><ul><li>Intro to CPFR </li></ul></ul>
  • 7. RSCC Recommended 12 Month Training Path We recommend you to take a minimum of 6-8 hours of courses each month. This will get you through the curriculum in roughly 10 months. The remaining time will allow you to review and take the final exam for your certification within one year of enrollment. <ul><li>MONTH 4 </li></ul><ul><li>Inventory Management </li></ul><ul><li>Basic Inventory Concepts (2 hours) </li></ul><ul><li>Replenishment Order Quantity (4 hours) </li></ul><ul><li>MONTH 5 </li></ul><ul><li>Inventory Management </li></ul><ul><li>Calculating Safety Stock (5 hours) </li></ul><ul><li>MONTH 3 </li></ul><ul><li>Forecasting and Planning </li></ul><ul><li>Measuring Forecasting Error & Variability (3.5 hours) </li></ul><ul><li>Supply Chain Planning: Demand Planning (3 hours) </li></ul><ul><li>MONTH 2 </li></ul><ul><li>Supply Chain Fundamentals </li></ul><ul><li>Basics of Fulfillment (2.5 hours) </li></ul><ul><li>Statistics and Probability </li></ul><ul><li>Basic Retail Replenishment & Forecasting Statistics & Probability (2 hours) </li></ul><ul><li>MONTH 1 </li></ul><ul><li>RSCC Program Introduction </li></ul><ul><li>Intro to RSCC Program (.25 hours) </li></ul><ul><li>Supply Chain Fundamentals </li></ul><ul><li>Introduction to Supply Chain (4 hours) </li></ul><ul><li>Supply Chain Planning: Introduction (1.5 hour) </li></ul><ul><li>MONTH 10 </li></ul><ul><li>Process Integration (CPFR) & Knowledge Application </li></ul><ul><li>Supply Chain Planning: Integration (2 hours) </li></ul><ul><li>Introduction to CPFR (2 hours) </li></ul><ul><li>MONTH 9 </li></ul><ul><li>Performance Metrics </li></ul><ul><li>Supply Chain Performance Measurements (1 hour) </li></ul><ul><li>Inventory Mgmt Metrics and Classification (1.5 hour) </li></ul><ul><li>Process Integration (CPFR) & Knowledge Application </li></ul><ul><li>What is Integrated Supply Chain Management (1 hour) </li></ul><ul><li>Information Distortion and Demand Management (1 hour) </li></ul><ul><li>MONTH 8 </li></ul><ul><li>Forecasting and Planning </li></ul><ul><li>Stationery Inventory Models (3.5 hours) </li></ul><ul><li>Non Stationery Inventory Models (3.5 hours) </li></ul><ul><li>MONTH 7 </li></ul><ul><li>Inventory Management </li></ul><ul><li>Retail Cross Docking: DLP Recording (1 hour) </li></ul><ul><li>Inventory Management Modeling (1 hour) </li></ul><ul><li>Forecasting and Planning </li></ul><ul><li>Forecasting Simulation (3 hours) </li></ul><ul><li>MONTH 6 </li></ul><ul><li>Inventory Management </li></ul><ul><li>Symptoms of Poor Inventory Management (3 hours) </li></ul><ul><li>Inventory Management Simulation (3 hours) </li></ul>
  • 8. RSCC Recommended 8 Month Training Path For those participants in the Certification program who want to complete the process faster, we’ve also outlined a study program that is spread over 6 months . With this plan you spend a minimum of 8-10 hours per month on the coursework. <ul><li>MONTH 3 </li></ul><ul><li>Forecasting and Planning </li></ul><ul><li>Non-Stationary Inventory Models (3.5 hours) </li></ul><ul><li>Measuring Forecasting Error & Variability (3.5 hours) </li></ul><ul><li>Inventory Management </li></ul><ul><li>Basic Inventory Concepts (2 hours) </li></ul><ul><li>MONTH 2 </li></ul><ul><li>Statistics and Probability </li></ul><ul><li>Basic Retail Replenishment & Forecasting Statistics & Probability (2 hours) </li></ul><ul><li>Forecasting and Planning </li></ul><ul><li>Supply Chain Planning: Demand Planning (3 hours) </li></ul><ul><li>Stationary Inventory Models (3.5 hours) </li></ul><ul><li>MONTH 1 </li></ul><ul><li>RSCC Program Introduction </li></ul><ul><li>Intro to RSCC Program (.25 hours) </li></ul><ul><li>Supply Chain Fundamentals </li></ul><ul><li>Introduction to Supply Chain (4 hours) </li></ul><ul><li>Supply Chain Planning: Introduction (1.5 hours) </li></ul><ul><li>Basics of Fulfillment (2.5 hours) </li></ul><ul><li>MONTH 6 </li></ul><ul><li>Performance Metrics </li></ul><ul><li>Inventory Mgmt Metrics and Classification (1.5 hours) </li></ul><ul><li>Supply Chain Performance Measurements (1 hour) </li></ul><ul><li>Process Integration (CPFR) & Knowledge Application </li></ul><ul><li>What is Integrated Supply Chain Management (1 hour) </li></ul><ul><li>Information Distortion and Demand Management (1 hour) </li></ul><ul><li>Supply Chain Planning: Integration (2 hours) </li></ul><ul><li>Introduction to CPFR (2 hours) </li></ul><ul><li>MONTH 5 </li></ul><ul><li>Inventory Management </li></ul><ul><li>Symptoms of Poor Inventory Management (3 hours) </li></ul><ul><li>Inventory Management Simulation (3 hours) </li></ul><ul><li>Retail Cross Docking: DLP Recording (1 hour) </li></ul><ul><li>Inventory Management Modeling (1 hour) </li></ul><ul><li>MONTH 4 </li></ul><ul><li>Inventory Management </li></ul><ul><li>Replenishment Order Quantity (4 hours) </li></ul><ul><li>Calculating Safety Stock (5 hours) </li></ul>
  • 9. RSSC Program Enhancements <ul><li>Based on client feedback we have created: </li></ul><ul><li>Online Program Guide: to plan certification strategy </li></ul><ul><li>Online Study Handbook: to provide study aid and post certification workbook </li></ul><ul><li>New Fulfillment Courses: to provide expanded understanding of fulfillment concepts </li></ul><ul><li>New Forecasting Courses: to provide step-by-step walkthroughs of forecasting techniques </li></ul>
  • 10. Examples of Skill Development through RSCC <ul><li>Safety stock calculations </li></ul><ul><ul><li>Understanding the effect of sales variance on safety stock levels </li></ul></ul><ul><ul><li>Understanding how order cycles affect stocking levels </li></ul></ul><ul><ul><li>Understanding how supplier lead times affect stocking levels </li></ul></ul><ul><ul><li>Understanding how variances in lead times affect stocking levels </li></ul></ul><ul><ul><li>Understanding how service levels affect stocking levels </li></ul></ul><ul><li>Creating forecasts through moving averages, linear regression and expert knowledge </li></ul><ul><ul><li>Determining sources of forecast errors </li></ul></ul><ul><ul><li>Removing seasonality from forecasts </li></ul></ul><ul><ul><li>Understanding trend data </li></ul></ul>
  • 11. RSCC Certification Exam <ul><li>150 Multiple choice questions </li></ul><ul><li>Supply Chain Fundamentals 2% </li></ul><ul><li>Statistics Probability 10% </li></ul><ul><li>Process Integration, CPFR 4% </li></ul><ul><li>Forecasting & Planning 30% </li></ul><ul><li>Inventory Management 50% </li></ul><ul><li>Performance Metrics 4% </li></ul><ul><li>Certification issued by </li></ul>
  • 12. RSCC Exam - Question Example <ul><li>Q: What is the best verification that the correct economic order quantity has been calculated? </li></ul><ul><ul><ul><li>Capital costs are lower than the cost to place an order </li></ul></ul></ul><ul><ul><ul><li>Total annual ordering costs equal total annual inventory carrying costs </li></ul></ul></ul><ul><ul><ul><li>Total annual ordering costs are greater than total yearly inventory carrying costs </li></ul></ul></ul><ul><ul><ul><li>Total annual inventory carrying costs are greater than total yearly ordering costs </li></ul></ul></ul>
  • 13. RSCC Company Benefits <ul><li>What are the benefits for your organization? The RSCC: </li></ul><ul><li>Uses inventory, replenishment and forecasting competencies as a market differentiator to drive competitive advantage </li></ul><ul><li>Develops a more proficient and consistently trained global workforce, by offering access to world-class content </li></ul><ul><li>Promotes job satisfaction and improves workforce retention </li></ul><ul><li>Increases the organizational capability to grow and maintain industry leadership </li></ul><ul><li>Ensures consistency in processes and terminology worldwide </li></ul><ul><li>Places the emphasis on conceptual (why) versus procedural (how to) learning when it comes to inventory management and planning </li></ul><ul><li>Profits from direct savings over traditional classroom methods through online lower per student cost and reduced travel expenditures </li></ul>
  • 14. RSCC Personal Benefits <ul><li>How does the individual benefit? The RSSC: </li></ul><ul><li>Develop better decision-making skills and competencies that can individually contribute to the success of your overall organization. </li></ul><ul><li>Creates a common operating language for planning within and across your organization, making it easier to succeed in your position. </li></ul><ul><li>Increases overall job satisfaction and your ability to advance within the organization. </li></ul><ul><li>Facilitates the development of deep skills at your own pace, at any time, from any location, through Internet access. </li></ul><ul><li>Earns an industry-recognized certification. </li></ul><ul><ul><li>The Retail Supply Chain Certification (RSCC) Program Building the Skills for High Performance. </li></ul></ul>
  • 15. Participating RSCC Clients <ul><li>3M </li></ul><ul><li>Accessory Brands, Inc. </li></ul><ul><li>AHP, LLC </li></ul><ul><li>Aurora Corp. of America </li></ul><ul><li>Barilla America </li></ul><ul><li>Baum Essex </li></ul><ul><li>BP Lubricants USA Inc. </li></ul><ul><li>Bristol-Myers Squibb </li></ul><ul><li>Cabot Creamery </li></ul><ul><li>Chas. Levy Circulating Company </li></ul><ul><li>Colgate Palmolive </li></ul><ul><li>Crosman Corporation </li></ul><ul><li>Danone/ Bonafont </li></ul><ul><li>Darice Inc. </li></ul><ul><li>Diageo </li></ul><ul><li>E.T. Browne Drug Company </li></ul><ul><li>Energizer </li></ul><ul><li>FAF Inc. </li></ul><ul><li>Farm Fresh Direct, LLC </li></ul><ul><li>Fibre-Craft Materials Corp. </li></ul><ul><li>Fruit of the Loom </li></ul><ul><li>Garan, Inc. </li></ul><ul><li>GE </li></ul><ul><li>General Mills </li></ul><ul><li>Gerber </li></ul><ul><li>Hasbro </li></ul><ul><li>Hormel Foods </li></ul><ul><li>Idelle Labs Ltd </li></ul><ul><li>Jennie-O Turkey Stores </li></ul><ul><li>Jockey Int. </li></ul><ul><li>Johnson & Johnson </li></ul><ul><li>Johnson Outdoors Inc. </li></ul><ul><li>Kalamazoo Valley Plant Growers Co. </li></ul><ul><li>Kapro Tools Inc </li></ul><ul><li>Kellogg </li></ul><ul><li>Kentucky Derby Hosiery </li></ul><ul><li>Kimberly Clark </li></ul><ul><li>Komar </li></ul><ul><li>Kraft </li></ul><ul><li>LeapFrog </li></ul><ul><li>LEGO, Systems, Inc. </li></ul><ul><li>L'Oreal </li></ul><ul><li>L.R. Nelson </li></ul><ul><li>LTW International, LLC </li></ul><ul><li>Mccormick And Co., Inc. </li></ul><ul><li>Odoms Tennessee Pride Sausage Inc. </li></ul><ul><li>Pfizer </li></ul><ul><li>Philips </li></ul><ul><li>Proctor & Gamble </li></ul><ul><li>Rally Mfg. </li></ul><ul><li>Reckitt Benckisser </li></ul><ul><li>Renfro Corporation </li></ul><ul><li>Rubbermaid </li></ul><ul><li>Sara Lee Branded Apparel </li></ul><ul><li>Sara Max Apparel Group </li></ul><ul><li>SC Johnson & Son </li></ul><ul><li>Siemens </li></ul><ul><li>Southern Tool & Equipment Co. </li></ul><ul><li>Spinrite Yarns </li></ul><ul><li>Sunbeam </li></ul><ul><li>Tampa Bay Fisheries </li></ul><ul><li>Tandy Brands Accessories Inc. </li></ul><ul><li>Teters Floral Products, Inc. </li></ul><ul><li>The Bargain! Shop Holdings Inc. </li></ul><ul><li>The Clorox Company </li></ul><ul><li>Tyson Foods, Inc. </li></ul><ul><li>Unilever </li></ul><ul><li>Vi-jon Laboratories </li></ul><ul><li>Wells Lamont </li></ul><ul><li>Wilson Sporting Goods Co. </li></ul><ul><li>Zak, Inc. </li></ul><ul><li>Zenith Products Corporation </li></ul>• More than 1,100 users enrolled • More than 600 people certified ...and more!
  • 16. RSCC User Feedback <ul><li>&quot;After my people went through this program, I saw immediate improvements in them. How they interact with other departments, the thought process they use for decision making, and even better, more thought-out questions asked in meetings.&quot; </li></ul><ul><li>– Replenishment Team Leader, Large Retailer </li></ul><ul><li>&quot;I have been using one method for forecasting and now I see there are other methods to help me instantly improve my forecasting accuracy. &quot; </li></ul><ul><li>– Replenishment Analyst, Large Retailer </li></ul><ul><li>&quot;I have been working in my role for a while, but this really opened my eyes to the entire Supply Chain Process so that I can better communicate and work with everyone.&quot; </li></ul><ul><li>– Forecast Analyst, Consumer Manufacturing Company </li></ul><ul><li>&quot;I was able to take what I learned about the symptoms of poor inventory management and immediately apply them to our business to make improvements.&quot; </li></ul><ul><li>– Inventory Analyst, Consumer Products Company </li></ul><ul><li>The comments above are from people that have gone through the RSCC program and are now certified. The level of experience ranges from new employees to people that have been on the job for more than 10 years. </li></ul>
  • 17. RSCC Contact <ul><li>Patricia Terra at Accenture </li></ul><ul><li>(+1) 917 452 4946 </li></ul><ul><li>[email_address] </li></ul>Take advantage of this excellent opportunity! For more information and to sign up, contact:

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