Price Structure and Segmented Pricing MK814 Gerald Smith
The Pricing Strategy Pyramid Price Level Price setting Pricing  Policy Negotiation Tactics & Pricing Setting Procedures  V...
Pricing Menus Map Price Structure, Help Customers Trade Up or Trade Down Economy (85% of standard) Fast Turn-around Specia...
Examples of Price Sensitivity <ul><li>Which segments are more price sensitive? </li></ul><ul><li>Personal vs. Business Tra...
Steinway’s Historic Segmented Pricing <ul><li>Steinway, a tiny but well regarded New York piano maker in the 1850's grew q...
Examples of Cost To Serve <ul><li>Which segments are more costly to serve? </li></ul><ul><li>Peak vs. Off-Peak Purchasers ...
Non-Segmented Price-Offerings Missed Opportunities  High Med Low Segments Value Received One size fits all offering During...
Tiered Offerings Map to Value to Improve Profitability  High Low Value Segments A B C D Prod. 4 Differences in value can b...
Other Examples of Product Variations Basic SRP $199.95 Pro SRP $279.95 All in Basic + Create Customized forms, Tools to Tr...
Sometimes the Offering Can’t be Unbundled… High Med Low Segments Value Received One size fits all offering …  in these ins...
Examples of Value-based Pricing Metrics Market Traditional Metrics Value-based Metrics Real Estate Want Ads $ / column inc...
Segmented Pricing Fences: Tactics For Separating Markets <ul><li>Buyer Identification </li></ul><ul><li>Time of Purchase <...
Segmenting By Buyer Identification <ul><li>Charging different prices to different buyers based on observable characteristi...
Segmenting By Time Of Purchase <ul><li>Charging higher prices at times when less price sensitive buyers naturally purchase...
The Well-Structured Department Store <ul><li>A department store has an interesting discounting policy for brand-name quali...
Peak Load Pricing: Segmenting By Time Of Purchase <ul><li>Peak-load pricing is used to segment markets by the cost of serv...
Smart Steak House <ul><li>A fancy steak house in a shopping mall offers a 20% discount to employees of other stores in the...
Delicious Deli <ul><li>A deli in a college town has an interesting pricing strategy for students.  The dinner specials at ...
Segmenting By Purchase Location <ul><li>Charge higher prices at places where less price sensitive buyers purchase </li></u...
Segmenting By Volume Or Purchase Quantity <ul><li>When price segments differ in the quantities they buy, charge different ...
Segmenting By Product Bundling <ul><li>Selling different products either as an indivisible bundle, or only at higher price...
Two Examples <ul><li>Salido’s Salad and Sandwich Shop </li></ul><ul><li>The local outlet of a fast food chain charges $2.6...
Bundling for Automobile Sports Package Racing Stripes and Hubcaps Right Mirror Heavy Suspension Racing Enthusiast Outdoor ...
Segmenting By Tie-ins <ul><li>An explicit or implicit requirement that buyers of an asset purchase consumables used with t...
Segmenting By Metering <ul><li>Rental or lease arrangements with a variable rental fee dependent upon a metered usage rate...
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Price Structure And Segmented Pricing

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  1. 1. Price Structure and Segmented Pricing MK814 Gerald Smith
  2. 2. The Pricing Strategy Pyramid Price Level Price setting Pricing Policy Negotiation Tactics & Pricing Setting Procedures Value Creation Economic Value, Offering Design, Segmentation Value Communication Communication, Value Selling Tools Price Structure Metrics, Fences
  3. 3. Pricing Menus Map Price Structure, Help Customers Trade Up or Trade Down Economy (85% of standard) Fast Turn-around Special Processing Long-term Contract Unbundled Service Standard Premium (130% of standard) +25% +15% -10% -15% Required - 15% Included Not Available Not Available Base Offer Service A + 3% Service B + 7% Service C + 12 % A,B,C Included * Service D + 9% Service E + 6% Offerings Available A “Fixed Price, Flexible Offer” Menu
  4. 4. Examples of Price Sensitivity <ul><li>Which segments are more price sensitive? </li></ul><ul><li>Personal vs. Business Travelers </li></ul><ul><li>New to Market vs. Experienced Buyers </li></ul><ul><li>Light Users vs. Heavy Users </li></ul><ul><li>Students/Retired vs. Employed </li></ul>
  5. 5. Steinway’s Historic Segmented Pricing <ul><li>Steinway, a tiny but well regarded New York piano maker in the 1850's grew quickly after Doretta Steinway, the founder's daughter, got the idea of offering free piano lessons with the sale of each piano </li></ul><ul><ul><li>Can you explain this as a segmented pricing tactic? </li></ul></ul><ul><ul><li>What are the segments and why would their price sensitivities be different? </li></ul></ul>
  6. 6. Examples of Cost To Serve <ul><li>Which segments are more costly to serve? </li></ul><ul><li>Peak vs. Off-Peak Purchasers </li></ul><ul><li>New Customers vs. Established Customers </li></ul><ul><li>Light Users vs. Heavy Users </li></ul>
  7. 7. Non-Segmented Price-Offerings Missed Opportunities High Med Low Segments Value Received One size fits all offering During the recession, the trend was to bundle value-added services into core offering to defend price points and close deals A B C D p1 Unharvested value Missed Opportunities
  8. 8. Tiered Offerings Map to Value to Improve Profitability High Low Value Segments A B C D Prod. 4 Differences in value can be captured with product variations or service augmentation that creates natural fences between segments Prod. 3 Prod. 2 Prod. 1
  9. 9. Other Examples of Product Variations Basic SRP $199.95 Pro SRP $279.95 All in Basic + Create Customized forms, Tools to Track add’l items Premier SRP $399.99 All in Pro + Daily Sales Summary, Retail Specific Reports Standard SRP $219.99 Professional SRP $299.99 All in Standard + MS Access Developer SRP $529.99 Development Tools to Build Own Applications
  10. 10. Sometimes the Offering Can’t be Unbundled… High Med Low Segments Value Received One size fits all offering … in these instances, look to pricing metrics to capture value differences - p1 - - p2 - - p3 - - p4 - A B C D
  11. 11. Examples of Value-based Pricing Metrics Market Traditional Metrics Value-based Metrics Real Estate Want Ads $ / column inch $ / property value Aircraft Engines $ / engine $ per hour of use Information service $ / minute $ / download
  12. 12. Segmented Pricing Fences: Tactics For Separating Markets <ul><li>Buyer Identification </li></ul><ul><li>Time of Purchase </li></ul><ul><li>Purchase Location </li></ul><ul><li>Volume or Purchase Quantity </li></ul><ul><li>Product Bundling </li></ul><ul><li>Tie-Ins </li></ul><ul><li>Metering </li></ul>
  13. 13. Segmenting By Buyer Identification <ul><li>Charging different prices to different buyers based on observable characteristics that signal buyers' price sensitivity. </li></ul><ul><li>Buyers in different segments must have different characteristics that either are obvious, or that buyers can be induced to reveal. </li></ul>
  14. 14. Segmenting By Time Of Purchase <ul><li>Charging higher prices at times when less price sensitive buyers naturally purchase, and charge lower prices at times when it would be inconvenient for them to purchase. </li></ul><ul><li>There must be a natural difference in time-of-purchase patterns for different segments of buyers. </li></ul>
  15. 15. The Well-Structured Department Store <ul><li>A department store has an interesting discounting policy for brand-name quality clothing </li></ul><ul><li>The ticket on each item is dated and lists a number of prices. </li></ul><ul><ul><li>The first price is the one that a customer pays if the merchandise is bought within the first eleven days after arrival. </li></ul></ul><ul><ul><li>The next price is discounted an additional 25% and applies to merchandise that is 12 to 17 days old. </li></ul></ul><ul><ul><li>The third price is discounted 50% and applies to merchandise 18 to 23 days old. </li></ul></ul><ul><ul><li>The fourth price is discounted 75% and applies to merchandise that is 24 to 29 days old. </li></ul></ul><ul><ul><li>On the 30th day, the merchandise is turned over to charity. Since most of the merchandise is surplus, there is generally a limited supply in each style, color, and size. </li></ul></ul><ul><li>What does this strategy accomplish? </li></ul><ul><li>Describe the customers whom you suspect make up the different retail segments. </li></ul><ul><li>A number of stores in other cities adopted this strategy for surplus merchandise, but no store had adopted it for new merchandise. Can you suggest why? </li></ul><ul><li>For what other types of products would you consider this a profitable pricing tactic? </li></ul>
  16. 16. Peak Load Pricing: Segmenting By Time Of Purchase <ul><li>Peak-load pricing is used to segment markets by the cost of serving them at different times? </li></ul><ul><li>Name types of businesses, other than public utilities, that could effectively use peak-load pricing. Describe how a peak-load strategy might be implemented in each case. </li></ul><ul><li>Yield management represents a more sophisticated version of peak-load pricing. What kinds of companies use yield management? </li></ul>
  17. 17. Smart Steak House <ul><li>A fancy steak house in a shopping mall offers a 20% discount to employees of other stores in the mall, provided that they eat before 6:00 PM or after 8:00 PM </li></ul><ul><ul><li>Can you explain the rationale for this strategy? </li></ul></ul>
  18. 18. Delicious Deli <ul><li>A deli in a college town has an interesting pricing strategy for students. The dinner specials at the restaurant are normally $4.95. Students, however, can buy weekly &quot;meal tickets&quot; that give them three meals for $13.90, 5 meals for $22.25, or seven meals for $29.90. The tickets expire at the end of each week and they are not transferable </li></ul><ul><ul><li>Can you explain this pricing strategy? </li></ul></ul>
  19. 19. Segmenting By Purchase Location <ul><li>Charge higher prices at places where less price sensitive buyers purchase </li></ul><ul><li>Price sensitive and price-insensitive buyers naturally purchase at different locations or… </li></ul><ul><li>Insensitive buyers will not change purchase location to take advantage of the price difference </li></ul>
  20. 20. Segmenting By Volume Or Purchase Quantity <ul><li>When price segments differ in the quantities they buy, charge different prices for different quantities </li></ul><ul><li>If buyers are in competition, must be cost-justified </li></ul>
  21. 21. Segmenting By Product Bundling <ul><li>Selling different products either as an indivisible bundle, or only at higher prices if separated </li></ul><ul><li>Buyers must differ in their relative valuations of the bundled goods </li></ul>
  22. 22. Two Examples <ul><li>Salido’s Salad and Sandwich Shop </li></ul><ul><li>The local outlet of a fast food chain charges $2.60 for a salad from its salad bar if ordered a la carte. When ordered with a sandwich, however, the salad bar costs only $1.99. In either case, the customers are permitted to fill their bowls just once </li></ul><ul><ul><li>Can you explain this segmented pricing technique? </li></ul></ul><ul><li>Hotel Service Policies </li></ul><ul><li>Most hotels will lend guests an iron and an ironing board free of charge, despite the fact that this service competes with the hotel's valet service, for which it does charge. Those same hotels usually charge outrageously to supply glasses, ice, and mixers for those who wish to have alcoholic drinks in their rooms. </li></ul><ul><ul><li>Can you explain this anomaly? </li></ul></ul>
  23. 23. Bundling for Automobile Sports Package Racing Stripes and Hubcaps Right Mirror Heavy Suspension Racing Enthusiast Outdoor Enthusiast Segment $200 $100 $150 $300
  24. 24. Segmenting By Tie-ins <ul><li>An explicit or implicit requirement that buyers of an asset purchase consumables used with the asset only from the seller </li></ul><ul><li>Buyer's value of the asset is proportional to use intensity </li></ul>
  25. 25. Segmenting By Metering <ul><li>Rental or lease arrangements with a variable rental fee dependent upon a metered usage rate </li></ul><ul><li>Buyers' value of the asset is proportional to use intensity </li></ul>
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