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Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
Garments  Workshop
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Garments Workshop

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  • 1. 1.0 BACKGROUND AND ESTABLISHMENT
    • 15 Feb 1994 – Incorporated as a company (Mais Zakat Sdn Bhd – Company Limited) under the Companies Act , being subsidiary and wholly owned by Selangor Islamic Religious Council which core business mainly in collection of zakat .
    • - Initially, scope given were to organize 2 counters in highly populated district and expended later on covering the whole district in Selangor.
    • - Originally run by 5 man powers lead by a manager and 4 officers
    • - Manage to collect RM 15million in 1995 and increase to RM 26 million in 1996
    • 1998 – Based on successful performance, given trust by stake holder in Expansion of Core Business which is Managing Collection and Disbursement of Zakat
  • 2.
    • 2006 – Converted to Lembaga Zakat Selangor under Trustee Act reflects, the image of a Non Profit organization and with bigger role and responsibilities.
    • - Total staffs of 250 with 9 departments
    • - Managing transaction fund of RM 400 million ( sourced by RM 200 million collection)
    • - Increase numbers of zakat payers from 3,000 in 1995 to 135,000 in 2007
    • - Taking care of 10,000 family of fuqara and masakin and thousands over receipients from 5 other categories.
    • .
  • 3. 2.0 LAWS AND JURISDICTION Malaysian constitution defines Islamic affairs under the jurisdictions of state government which supreme power is under the Sultan of the State. However, the Federal Government support the Islamic practices particularly in zakat by allowing zakat payment to be rebated ( deducted) one to one basis from personal tax. ( Malaysian Tax Act ) All the state government have established an enactment to exercise rules on zakat nevertheless, not a single enforcement yet to be executed till then. What critical factors that influenced most in the huge collection of zakat ? It is the combination of effort in dakwah, promotions,innovations in sales force and trust by zakat payer due to disbursement of zakat programme.
  • 4. 3.0 ORGANIZATIONAL STRUCTURE Stake holder perspective Your Highness Sultan of Selangor MAIS CORPORATION SDN BHD INTERNATIONAL ISLAMIC UNIVERSITY COLLEGE OF SELANGOR ISLAMIC RELIGIOUS COUNCIL OF SELANGOR ( MAIS ) SUBSIDIARIES
  • 5. 3.0 ORGANIZATIONAL STRUCTURE Management perspective GENERAL MANAGER DEPT. COLLECTION & DAKWAH BOARD OF TRUSTEES GM DEPARTMENT DEPT. BRANCH OPERATION DEPT. DISTRIBUTION DEPT . F & M . DEVELOPMENT DEPT. OF FINANCE DEPT. COPT DEVELOPMENT DEPT . ADMIN & ICT ZAKAT ACEDEMY OF SELANGOR DEPUTY GM ( MANAGEMENT) TRUSTEES COMMITTEES DEPUTY GM ( OPERATION )
  • 6. GM DEPARTMENT GENERAL MANAGER Legal Advisor Internal Audit Quality and Policy Economy Plannning
  • 7. DEPT. OF DAKWAH & COLLECTION MANAGER ASS. MANAGER Divison Business Zakat Division Dakwah Division Employer Division Agent & Processing Unit Dakwah ( Propogate) Unit Promotion Unit Copt Sec. Unit Govn. Unit Prospective Unit Processing Collection Unit Collection Agent Unit Special Task Unit Copt Payer Unit Branch Support
  • 8.
    • Ass. Manager
    DEPT. BRANCH OPERATION MANAGER West Territory South Territory East Territory 2 District 8 branches 3 District 5 Branches North Territory Devision Fitrah Affairs and FM Data Base 2 District 4 counter 2 District 3 counters
  • 9. DEPT. F/M DEVELOPMENT MANAGER Divison Project Devpt Division Economy Devpt Unit Financing Unit Economy Project Unit Entrepreneur Unit Community Settlement Unit Community Centre & Welfate House ( Old Folks)
  • 10. DEPT. DISBURSEMENT MANAGER Ass. Manager Devision General Service Devision Social Devpt Devision Religious Institution Devpt Devision Education Devpt
  • 11. 4.0 MECHANISM OF ZAKAT COLLECTION
    • 22 COLLECTION COUNTERS
    • 2. PAYMENT FACILITIES
  • 12. APPOINTMENT OF 13 ANCHOR BANKS TO RECEIVE ZAKAT PAYMENT AT BANK COUNTERS
    • ADDITIONAL SERVICE
    • VIA INTERNET BANKING
    • - VIA PHONE BANKING
  • 13. SALARY DEDUCTION SCHEME The most favourite options among zakat payer. Contribute RM 80 million and 90 ,000 payer
  • 14.
    • 4 Local Universities - Scope Zakat on Salary
    • - Introducing policies where 50% of collection among universities staffs to be disbursed back to university group of qualified receipients.
    • ( An average of RM 100 thousands per month per university )
    • 41 Tax and Audit Firm – Scope Zakat on Business
    3. APPOINTMENT OF COLLECTION AGENT
  • 15. 5.0 SALES FORCE . Staff with focus activity of doing sales & marketing . Defined market segmentation . Determined Key Behaviour for Success - How many prospects met - How many core activity done – appointments , briefing sessions for clients. - How many follow up activities - How many close deal of zakat payment . Performance base on quality and quantitative measurement - Target oriented culture - Introducing commision base staffs scheme - Customer retention programme -
  • 16. 6.0 PROMOTION . Promotion trough mass media and electronic - Buying advertisement slot in radio and tv during peak season - Buying slots in newspaper . Organizing programme with high news value . Sponsors of Giant billboard and banners . Schedule Campaign Programme - Distribution of pamphlet broshures house to house, supermarkets, mosques . Re Branding , re position category of zakat with launching ceremony
  • 17. 6.0 ACHIEVEMENTS IN ZAKAT COLLECTION RM 1.011 billion
  • 18. 6.1 ZAKAT MAJOR SEGMENT
    • 60 % OF TOTAL COLLECTION DERIVED FROM ZAKAT ON SALARY WITH
    • 90,000 PAYERS FROM THIS SEGMENT
    • ( Was gazetted by Fatwa of Selangor in 1995 )
    • 20% OF TOTAL COLLECTION DERIVED FROM ZAKAT ON BUSINESS AND CORPORATE ENTITY .. 45 PAYERS WORTH RM 50 MILLION PARTICULARLY FROM BIG CONGLOMERATE AND GLC COMPANYS
    6.2 ZAKAT POTENTIAL
    • EXISTING PAYER = 135 ,000 INDIVIDUALS
    • SELANGOR TOTAL MUSLIM POPULATION = 2.5 MILLION
    • TARGETED REAL POTENTIAL ZAKAT PAYER = 500,000
    • 2. NEW SEGMENT AMONG MUSLIM YOUTHS - INTRODUCING SCHEME AHLAN
  • 19. 7.0 BREAKTROUGH PERFORMANCE
    • ENFORCEMENT OF ZAKAT PAYMENT TROUGH SALARY DEDUCTION AMONG 70,000 GOVERNMENT SERVANTS.
    • ESTABLISIHING ZAKAT ACCOUNTING STANDARD AND BEING RECOGNIZED BY MALAYSIAN ACCOUNTING STANDARD BOARD .
    • STATE WITH HIGHEST COLLECTION OF ZAKAT IN MALAYSIA .
    • STATE WITH BIGGEST NUMBER OF PAYERS
  • 20. 8.0 CUSTOMER RETENTION PROGRAMME
    • PERSONALIZE SERVICE FOR HIGHLY CLASSIFIED CUSTOMER
    • DISTRIBUTION OF LZS IN HOUSE MEGAZINES TO MAJOR CUSTOMERS
    • 3. FOLLOW UP CALLS FOR RAPPORT
    • EXPERIENCING CUSTOMER WITH ACTIVITY OF DISBURSEMENT DIRECT TO
    • RECIPIENTS
    • ORGANIZING VISITING TRIP TO RECIPIENTS RESIDENTS AND ECONOMY
    • PROJECTS
  • 21. 9.0 FINANCIAL CAPACITY
    • PURELY INTERNAL SOURCE OF FINANCING ( PORTION OF AMIL = 1/8 FROM TOTAL COLLECTION ANNUALLY )
    • MODERATE EXPANSION OF BUSINESS ENTITY WITHIN AFFORDABLE CAPACITY.
    • 3. RESERVED POLICY FOR FUTURE GROWTH ,SURVIVAL AND STAFF
    • BENEFITS REVISED FOR IMPROVEMENT
  • 22. 10. HUMAN CAPITAL - FOCUS . VARIOUS ACADEMIC BACKGROUND . ATTRACTIVE SALARY SCHEME TO ATTRACT SKILLED EXECUTIVES . ATTRACTIVE STAFF BENEFITS RESULT IN FEWEST TURNOVER . STAFF CARRIER DEVELOPMENT PROGRAMME . GIVE PRIORITY TO INTELLECTUAL CAPITAL ( IDEAS , EXPERIENCE AND SPECIALISED KNOW HOW ) . ATTRACTIVE REWARD - CONTRACTUAL & PERFORMANCE BONUS - UMRAH PACKAGE FOR 9 YRS SERVICE - HAJ PACKAGE FOR 4 PAC A YEAR FOR SUPPORT STAFF AGE 40+ .STIMULATE KNOWLEDGE CULTURE - PROVIDE EDUCATION LOANS ( CONVERTIBLE ) QARD AL HASAN BASIS. - SPECIAL INCREAMENT - STUDY AND EXAM LEAVE
  • 23. . 11.0 MANAGEMENT OF ZAKAT DISBURSEMENT – PURPOSE OF DISCLOSURE -FLOURISHING TRUST AMONG ZAKAT PAYERS HENCE ATTRACTED MORE NEW PAYER EVERY YEAR. -EVIDENCE OF TRANSPARENT. -CUSTOMER SATISFACTION. -VARIOUS PARTICIPATION FROM CONCERNED PUBLIC , NGOS , GOVERNMENT AGENCIES
  • 24. 12. 0 ULTIMATE POLICY             "Zakat is for the poor, and the needy and those who are employed to administer and collect it, and the new converts, and for those who are in          bondage, and in debt and service of the cause         of Allah, and for the wayfarers, a duty ordained                 by Allah, and Allah is the All-Knowing, the                  Wise". AT TAUBAH : 60
  • 25. THE RECIPIENTS OF ZAKAT FAKIR MISKIN AMIL MUALLAF RIQAB GHARIMIN FISABILILLAH IBNU SABIL The people in debt The bonds person The new converts to Islam Administrator of zakat The poor The needy In the path of Allah wayfarer
  • 26.
    • SOCIAL DEVELOPMENT PROGRAMME
    • ECONOMY DEVELOPMENT PROGRAMME
    • EDUCATION DEVELOPMENT PROGRAMME
    • HUMAN DEVELOPMENT PROGRAMME
    13. UMMAH DEVELOPMENT PROGRAMME VIA RECIEPIENTS OF ZAKAT - POSITIONING OF PROGRAMME
  • 27. 14.0 SOCIAL DEVELOPMENT PROGRAMME
    • SHELTER
    • Aid on Building New Houses / Basic Renovation / House Rental
    • Aid on Inhabitant Residential
    • Fakir Miskin ~ Desa Kasih , Desa Ehsan ( Villages ), Apartments
      • New Converts ~ Desa Iman, Baitul Hidayah, Desa Mansuriah
      • Womens Shelter Home ~ Baitul Ehsan
      • Golden Age Home ~ Darus-Salamah
      • Infrastructure~ Education Centre, IT Centre, Small Scale Industrial Workshop
    • Takaful Scheme
    • LIFE NECESSITY
    • Monthly aid - Foods and Monetary
    • Monetary aid for month of Ramadhan & eid’ Fitri Celebration
    • Cash for Emergencies
    • Medical aid
    • Transportation aid
  • 28. SOCIAL DEVELOPMENT PROGRAMME
    • UMMAH WELFARE
    • Aid on Purchasing Hemodialisis Machine
    • Aid on Permanent Medical Treatment
    • Aid on Managing Unclaimed Dead Bodies
    • Aid on Emergency For Victims of Natural Disaster
    • Aid for Wayfarer
    • Aid on Aqidah ( Faith ) Rehabilitation Programme
    • Aid for people in debt ( Life necessity ) includes education & health
    • Aid for Organisation in debt ( Ummah necessity )
    • BROTHERHOOD & COMMUNITY
    • Islamic Grand Celebration Day ~ Maulidur Rasul, Maal Hijrah, Ramadhan
  • 29. 15.0 EDUCATION DEVELOPMENT PROGRAMME
    • Scholarships
      • Scholarship for The Poor and Needy
      • Scholarship for University Students ~ Local and Abroad
      • Sholarship for Hufaz Al-Quran
      • Scholarship for Excellent Students
      • Scholarship for Students at Primary & Secondary Islamic Schools
    • Sponsorhip for Education Necessity
      • School attire (clothes, trousers, socks, shoes)
      • School tools (bag, writing books, stationery)
      • Transportation Expenditure ( bus fare , bicycle)
      • Daily pocket money
    • Sponsorship for School Fees & Excellence Programme
      • Examination Fees
      • Tuisyen
      • Computer Class
      • Seminar on Preparation for Major Examination
  • 30. EDUCATION DEVELOPMENT PROGRAMME
    • General Sponsorship for Education
      • General education aid
      • Assistance for abroad Students
      • Courses and Skills Training
      • Vocational Training
    • Dakwah & Knowledge Enhancement Programme
      • Consolation for Ustaz & Speakers & Teachers
      • Allowances for Mosque Committee
      • Consolation for Volunteers Counselors
      • Contribution to Dakwah Bodies / NGOs
      • Publication & Printing
    • College University & Boarding School
      • International Islamic College University of Selangor
      • Secondary Boarding School for Science and Hufaz
      • Boarding Hostel for Primary Students of Fuqara & Masakin
  • 31. 16.0 HUMAN DEVELOPMENT PROGRAMME
    • Spiritual Development
      • Ibadah
      • Qiraat
    • Course on Family & Parenting Skill
    • Neighbourhood and Community Courses ( Desa Kasih / Desa Ehsan)
    • Youth Development Training
    • Student Excellence Seminars & Training Camp
  • 32.
    • Capital Assistance
      • Capital for Early Business Setup
      • Capital for Aquaculture activity
      • Capital for Agriculture activity
      • Capital for Livestock activity
    • Special group economy project
      • Garments workshop
      • Group Livestock Project
      • Mawaddah Kraft ( single mother )
    • Courses / Training for Skills
      • Entrepreneur
      • Agriculture/ Livestock/ Grocery
    17.0 ECONOMY DEVELOPMENT PROGRAMME
  • 33. LZS PRIORITIZED AGENDA - AGAINST INHERITANCE OF POVERTY We identify them ..Know their needs
  • 34. We give them better home, better food ..Give attention to the whole family needs … Concentrate more on their future generation … . Provide them with total education assistance untill higher institution … . For those who is competence send them to vocational and develop their entrepreneur skills
  • 35. Then , we guide them , provide them with all possible assistance so in the end… They will no longer poor ‘ If you give them fish , they will eat only for a day, but if you teach them HOW TO FISH , they’ll eat for the rest of their days
  • 36.
    • Controlling Bodies
      • Fatwa Committee of Selangor
      • Board of Trustee Controlling Committee 6 - Committees
      • Qualified and Prominent Members among Board of Trustees
      • - Mufti , Shariah Scholars, Ex- Accountant General, State Treasury,
      • - Members of Malaysian Audit Board, State Legal Advisor, Ex-
      • President of Industrial Court
    • Audit Exercise
      • Internal Audit – Financial & Management
      • Internal Quality Auditor – MS ISO 9002
      • Conformance Quality Auditor
      • External Auditor - Required by Law
      • National Auditor
    18.0 CONTROLLING & TRANSPARENCY -Muraqabah principle
  • 37. 19.0 LZS MANAGEMENT BEST PRACTICES 1.0 Guidelines and Conditions for Application of Zakat - More than 130 codes 2.0 Standard Operation procedures - 31 Procedures 3.0 Financial Manuals and Regulations - 15 manuals
  • 38. For futher informations www.e-zakat.com.my Terima Kasih

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