Welcome from Erin: Introduction from Vinz: Welcome to our webinar today. My name is Vinz Koller, I am Director of Training and Technical Assistance at Social Policy Research Associates in Oakland, California. I am glad that we could all come together today, – virtually speaking – for one more time today for the third and last in a series of webinars to focus on how to help youth programs programs succeed under current and under common performance measures and of course in helping youth have successful outcomes of their own. Today I am being joined by Laura Aron who is joining us from SPR’s headquarter in Oakland. Let me first get you familiarized with your surroundings in your webinar room.
Diagnosing Performance Issues
Introduction Performance Management under Common Measures – From Diagnosis to Cure Webinar Series October 25, 2007 Diagnosing Performance Issues
Webinar Layout Slide Area Attendee List Chat Room Notes Connection Status
Chat Feature <ul><li>To chat, type text into the text box. </li></ul><ul><li>Select whom you wish to chat with by using the To: drop-down menu. </li></ul><ul><li>Click the arrow button </li></ul>
Practice Facilitators, in the chat window please type your name and how many people are with you. Then hit enter.
Access to Webinar Materials <ul><li>This Webinar is being recorded and will be available for viewing a couple of days after the event. </li></ul><ul><li>Materials and presentation slides used in this webinar will also be available for download. </li></ul><ul><li>Access is at: http://www.spra.com/PEP/ow_wyoming.shtml </li></ul>
Training Goals for Wyoming Webinar 2, 9/27: From Diagnosis to action plan - Your Diagnoses - Serving Youth in Rural Areas - Retention and Follow-up Issues - Action Planning Webinar 3, 10/25: Comparing action plans - What are key strategies to move forward? Webinar 1, 9/6: Identify key performance issues. - Starting the diagnosis Face to Face Training, 10/16-10/19: Common Measures. - Definitions/ How to Succeed/ How to track with W@W
The Six Diagnostic Steps <ul><li>Review data/ reports </li></ul><ul><li>Generate questions and conduct staff surveys that reach ”beyond the data.” </li></ul><ul><li>Develop a list of performance issues </li></ul><ul><li>“ Fishbone diagram” possible contributing factors to each issue. </li></ul><ul><li>Categorize and prioritize contributing factors. </li></ul><ul><li>Develop action plans around key contributing factors. </li></ul>
The “Fishbone Diagram” A Tool to Identify Factors Low Certificate Rate Provider Survey CHALLENGE Potential Contributing Factor Data? Data? Potential Contributing Factor Potential Contributing Factor Potential Contributing Factor Potential Contributing Factor Potential Contributing Factor Few training programs available Certificates not recorded High training drop-out rate Training programs don’t lead to certificates Participant File MIS/ Participant File Provider Survey
Bring in da’ Plans… <ul><li>Southeast Region - Locating Youth </li></ul><ul><li>Riverton – Keeping Youth Involved through Post-Testing </li></ul><ul><li>Rock Springs – Keeping Youth Motivated to Stay in Program </li></ul>
Plan Improvement Loop 1) Develop Plan 2) Implement 3) Review Real-Time Reports 4) Analyze & Utilize
What Does It Take? 1) Commitment of staff time 2) Commitment to share reports 3) Commitment to analyze performance openly and routinely 4) Commitment to make program improvements
Let’s Chat <ul><li>Challenges implementing Action Plans </li></ul><ul><li>Questions about Common Measures and Wyoming @ Work </li></ul><ul><li>Additional Technical Assistance and Training Needs </li></ul>
Contacts for information Contact Information Social Policy Research Associates 1330 Broadway, Suite 1426 Oakland, CA 94612 www.spra.com Project Website: www.spra.com/PEP Wyoming Project Website: http:// www.spra.com/PEP/ow_wyoming.shtml Vinz Koller [email_address] 831-622-0749 Laura Aron Laura_Aron@spra.com 510-763-1499, ext. 634
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