Canso Global Benchmarking


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Canso Global Benchmarking

  1. 1. CANSO Global Benchmarking Presented by Alison MacMaster Director Industry Affairs CANSO
  2. 2. Overview <ul><li>Background </li></ul><ul><li>Different Stakeholder perspectives </li></ul><ul><li>Purpose of CANSO Global Benchmarking </li></ul><ul><li>Progress and Achievements </li></ul><ul><li>Challenges & Opportunities </li></ul><ul><li>Deliverables </li></ul>
  3. 3. Different Stakeholder perspectives <ul><li>Regulation should focus on establishing appropriate checks & balances </li></ul><ul><li>Customers require a common basis for sensible dialogue and consultation </li></ul><ul><li>ANSPs best placed to manage & improve own performance </li></ul>
  4. 4. Purpose of CANSO Global Benchmarking <ul><li>Goal is to support performance-based ATM globally. </li></ul><ul><li>Provide transparency of ANS Performance </li></ul><ul><li>Facilitate setting performance targets & support business decisions </li></ul><ul><li>Support effective dialogue & customer consultation </li></ul><ul><li>Support harmonisation of global ANS Provision: </li></ul><ul><ul><li>Common performance language required to understand opportunities for improvement </li></ul></ul>
  5. 5. Getting Started <ul><li>Pragmatic approach to managing ANSP Performance </li></ul><ul><li>Keep it simple, effective and directly relevant: </li></ul><ul><ul><li>Building on what has gone before: </li></ul></ul><ul><ul><ul><li>PRU; Asia Pacific benchmarking; IATA </li></ul></ul></ul><ul><ul><ul><li>Individual member capabilities </li></ul></ul></ul><ul><ul><li>Guard against costly data collection </li></ul></ul><ul><ul><li>Focus on a few key measures </li></ul></ul><ul><ul><li>Focus on results, not process </li></ul></ul><ul><li>Build Confidence and Trust </li></ul>
  6. 6. CANSO Members Broad Spectrum of ANSPs…
  7. 7. … .all of whom are unique ! <ul><li>Wide variety of ANSP operating / institutional environments </li></ul><ul><li>Different ANSP starting points / levels of maturity </li></ul><ul><li>Concern how data will be used </li></ul><ul><li>Differing accounting standards: </li></ul><ul><li>Data Variability: </li></ul><ul><ul><li>Validity / accuracy of data / different KPIs </li></ul></ul><ul><ul><li>Various data collection mechanisms to be aligned </li></ul></ul><ul><li>Availability of data – timeliness and timescales </li></ul><ul><li>Different definitions for traffic & service </li></ul>
  8. 8. 34 ANSPs: Goal is 45 <ul><li>Airports Authority of India </li></ul><ul><li>AENA - Spain </li></ul><ul><li>AEROTHAI - Thailand </li></ul><ul><li>Airservices Australia </li></ul><ul><li>Airways NZ - New Zealand </li></ul><ul><li>ANS of the Czech Republic </li></ul><ul><li>ATNS - South Africa </li></ul><ul><li>ATSA Bulgaria </li></ul><ul><li>Austrocontrol - Austria </li></ul><ul><li>Avinor - Norway </li></ul><ul><li>Belgocontrol - Belgium </li></ul><ul><li>DFS - Germany </li></ul><ul><li>DHMI - Turkey </li></ul><ul><li>DSNA - France </li></ul><ul><li>EANS - Estonia </li></ul><ul><li>ENAV - Italy </li></ul><ul><li>FAA ATO - USA </li></ul><ul><li>Hungarocontrol - Hungary </li></ul><ul><li>Irish Aviation Authority </li></ul><ul><li>LGS - Latvia </li></ul><ul><li>LFV - Sweden </li></ul><ul><li>LPS - Slovak Republic </li></ul><ul><li>LVNL - The Netherlands </li></ul><ul><li>MATS - Malta) </li></ul><ul><li>MoldATSA - Republic of Moldova </li></ul><ul><li>NATS - UK </li></ul><ul><li>NAVCANADA </li></ul><ul><li>NAV Portugal </li></ul><ul><li>NAVIAIR - Denmark </li></ul><ul><li>ORO Navigaciia - Lithuania </li></ul><ul><li>ROMATSA - Romania </li></ul><ul><li>Skyguide - Switzerland </li></ul><ul><li>Sloveniacontrol - Slovenia </li></ul><ul><li>UkSATSE - Ukraine </li></ul>European Member data submitted by the PRU
  9. 9. CANSO Progress & Achievements <ul><li>Committed workgroup members </li></ul><ul><li>Environment based on trust & shared values </li></ul><ul><ul><li>confidentiality </li></ul></ul><ul><li>Analytical sub-group </li></ul><ul><ul><li>Working to create common performance language </li></ul></ul><ul><ul><li>Refined definitions & data sets </li></ul></ul><ul><ul><li>Improved understanding of different perspectives </li></ul></ul><ul><ul><li>Comprehensive Data collection template & Process </li></ul></ul><ul><li>Inclusivity through alternative data sets </li></ul><ul><li>Clarifying what is possible: Data Availability </li></ul>
  10. 10. CANSO Progress & Achievements <ul><li>Initial KPI sets: </li></ul><ul><ul><li>ATCO Productivity </li></ul></ul><ul><ul><li>ANS Cost comparisons </li></ul></ul><ul><ul><ul><li>Operational & Capital Costs </li></ul></ul></ul><ul><li>New measures under development: </li></ul><ul><ul><ul><li>Capital investment </li></ul></ul></ul><ul><ul><ul><li>Service delivery </li></ul></ul></ul><ul><ul><ul><li>Operational & Support staff ratios </li></ul></ul></ul>
  11. 11. Other CANSO Performance related activities <ul><li>Human Resources workgroup </li></ul><ul><ul><li>ATCO salaries </li></ul></ul><ul><ul><li>ATCO shortages and rostering efficiency </li></ul></ul><ul><li>Environment Workgroup </li></ul><ul><ul><li>Voluntary Environment Code of Conduct </li></ul></ul><ul><ul><li>Supporting Metrics </li></ul></ul><ul><li>Safety Standing Committee </li></ul><ul><ul><li>Safety metrics & risk assessment </li></ul></ul><ul><ul><li>Safety Culture </li></ul></ul><ul><ul><ul><li>Just Culture is essential </li></ul></ul></ul>
  12. 12. Ongoing Challenges <ul><li>Access to information in a timely fashion to support management decisions </li></ul><ul><li>Understanding differences in national accounting standards </li></ul><ul><li>How to address complexity </li></ul><ul><li>Increasing levels of participation </li></ul><ul><li>Understanding the interdependencies between various aspect of performance </li></ul>
  13. 13. CANSO Global Benchmarking: Output <ul><li>Annual Global Report refined overtime </li></ul><ul><ul><li>Initial set of performance indicators </li></ul></ul><ul><ul><li>Additional cost metrics </li></ul></ul><ul><ul><li>Service delivery </li></ul></ul><ul><ul><li>Capital Investments & return on investment </li></ul></ul><ul><li>Database </li></ul><ul><ul><li>Shared repository of data – For CANSO members </li></ul></ul><ul><ul><li>Supports Individual ANSP tailored analysis </li></ul></ul><ul><li>CANSO global Benchmarking Process and Templates </li></ul>
  14. 14. Conclusions <ul><li>Any performance framework must be kept simple: </li></ul><ul><ul><li>ANSPs must be allowed to manage their organisations </li></ul></ul><ul><ul><li>guard against costly processes of data collection </li></ul></ul><ul><ul><li>few key measures </li></ul></ul><ul><ul><li>focus on results, not process </li></ul></ul><ul><ul><li>incentive-based </li></ul></ul><ul><ul><li>recognise interdependency for different performance areas </li></ul></ul>Effective Global Benchmarking will take time
  15. 15.