An E Effort To Empower Common Man


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  • An E Effort To Empower Common Man

    1. 1. e-Governance An e- effort to empower common man ? 11 th September, 2007 at IIM Lucknow By Amod Kumar Special Secretary I.T., UP Govt.
    2. 3. Developed Country by 2020 Our President’s vision
    3. 4. India can’t be a Developed Country if It is not e-Governed
    4. 5. Why?
    5. 6. Large Population
    6. 7. Wide Spread Corruption
    7. 8. Implementing RTI Act 2005 is impossible without e-Governance.
    8. 9. Slow & lethargic beurocracy
    9. 10. Long decision time
    10. 11. Can we be e-Governed nation?
    11. 12. Yes
    12. 13. Our Past Successes <ul><li>Bhoomi </li></ul><ul><li>Railway Reservation System </li></ul><ul><li>Banks </li></ul><ul><li>E-Seva </li></ul>
    13. 14. Bhoomi
    14. 15. Railways
    15. 16. Banks
    16. 17. How?
    17. 18. e-Governance:Components of Success % Luck % Change management % Business Process Reengineering % Technology
    18. 19. Challenges of e-Governance in North India <ul><ul><li>Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it. </li></ul></ul><ul><ul><li>Mindset of Government employees (fear of losing extra income). </li></ul></ul><ul><ul><li>More efforts for G2G than G2C, leading to no perceptible benefits to common people. </li></ul></ul><ul><ul><li>Infrastructure, power, and communication problems </li></ul></ul><ul><ul><li>Education, illiteracy </li></ul></ul>
    19. 20. Lokvani
    20. 21. Our Role Models <ul><ul><li>Computerized railway reservation system </li></ul></ul><ul><ul><li>Bhoomi, Karnataka </li></ul></ul>
    21. 22. What is Lokvani? <ul><li>Lokvani </li></ul><ul><li>is </li></ul><ul><li>an Internet kiosk based G2C interface </li></ul><ul><li>for </li></ul><ul><li>providing various information and public grievance redressal in a transparent, accountable and time-bound manner </li></ul><ul><li>by </li></ul><ul><li>forging effective Public-Private Partnership (PPP) </li></ul>
    22. 23. ? Public Grievance Redressal -Existing System Senior Officers Departmental officers Field level officers/employees Common man
    23. 24. Public grievance redressal-Lokvani System Lokvani Server DM office Concerned Department Third Party, Lokvani Kiosk customer
    24. 25. Welcome to LOKVANI… <ul><li> </li></ul>
    25. 26. Typical Lokvani kiosk…
    26. 28. Viability of the Kiosk…
    27. 29. Viability of the Kiosk…
    28. 30. Viability of the Kiosk…
    29. 31. <ul><li>Online court cases, cause lists, judgements </li></ul><ul><li>Online Electoral Rolls </li></ul><ul><li>Vehicle Registration, Driving License </li></ul><ul><li>Payment of electricity bills, phone bills </li></ul><ul><li>Ration cards and allotment to qotedar. </li></ul><ul><li>Police thana computerization / networking connectivity </li></ul><ul><li>Tourist Related information </li></ul><ul><li>Daily rates of Fruits/ Vegetables/ Grains </li></ul><ul><li>Online pensioners info. / Installation of IVRS – SMS </li></ul><ul><li>Parivar register Database (Rural & Urban) </li></ul><ul><li>All employees Database </li></ul><ul><li>University/ College info. (Seat Availability, Admission) </li></ul>Proposed Services…
    30. 32. <ul><li>Health info. (All Hospitals/ Nursing Homes/ Laboratories) </li></ul><ul><li>Recovery Certificates (R.C.s) </li></ul><ul><li>Industries info (Durry exporters etc.) </li></ul><ul><li>Registry of properties </li></ul><ul><li>Banking Services </li></ul><ul><li>Drinking Water facilities Database </li></ul><ul><li>Development from MP/MLA funds </li></ul><ul><li>Khasra and Jamabandi records </li></ul><ul><li>SC/ST tracker </li></ul>Proposed Services (Contd…)
    31. 33. <ul><li>Kiosk operators are partners & motivators </li></ul><ul><li>Cost saving </li></ul><ul><li>Taste of convenience , no roll back </li></ul><ul><li>Public satisfaction </li></ul><ul><li>Most ignored group, feeling of regaining faith in administration </li></ul>Will it Sustain?
    32. 34. <ul><li>Easy to replicate </li></ul><ul><li>Backing of Laws, Rules, G.O.s is required </li></ul><ul><li>Monitoring from state level </li></ul><ul><li>Who gets the credit? </li></ul>Replicability
    33. 35. Strengths of Lokvani… <ul><li>Transparency and accountability to complainant. </li></ul><ul><li>Complete transparency in all works / schemes / beneficiaries / selection / expenditure etc. </li></ul><ul><li>Compulsion to come to District / Tehsil Head Quarter avoided. </li></ul><ul><li>Effective monitoring of all complaints / grievances. Monitoring of performance of district level officers is possible by senior officers at state headquarter. </li></ul><ul><li>24X7 services. </li></ul><ul><li>Easily replicable </li></ul><ul><li>Job creation in rural areas </li></ul><ul><li>Bridging the digital divide </li></ul>
    34. 36. Uniqueness of Lokvani <ul><li>First successful zero support based PPP model for kiosks in the country </li></ul><ul><li>Profit and competition can overcome power shortage , illiteracy , poverty, adverse socio-political conditions, lack of professional work culture </li></ul><ul><li>100,000 rural people using it in just one district </li></ul><ul><li>Going beyond just provision of services to make the govt. accountable and giving the citizen the right to answer </li></ul>
    35. 37. Achievements… <ul><li>About 100,000 complaints registered and 95000 disposed off in about 30 months. </li></ul><ul><li>First successful e-Governance project in Uttar Pradesh </li></ul><ul><li>First District in country to provide On line Land records on Internet in Hindi. </li></ul><ul><li>Government of UP has come out with a G.O. to implement Lokvani in all Districts of U.P </li></ul>
    36. 38. Awards… <ul><li>Dataquest e- gov Champion Award-2006 </li></ul><ul><li>Winner of Golden Icon Award at National e-governance Conference-2006 </li></ul><ul><li>Won special mention (second place) in Public Administration category at Stockholm Challenge Awards 2006. </li></ul>
    37. 39. Issues… <ul><li>Quality vs. Quantity </li></ul><ul><li>Replicability </li></ul><ul><li>Sustainability </li></ul><ul><li>People meeting personally on Janata Diwas, Janmilan etc. </li></ul><ul><li>State Level Monitoring </li></ul><ul><li>Search </li></ul>
    38. 40. How we did it…? Registration, training and agreement with already running computer centers/ cyber cafes in the district on a fixed fee (Rs. 1000) Nov.2004 Establishment of a registered society “LOKVANI, SITAPUR” at district level. Oct.2004 Plugging the loopholes and designing a new system in consultation with all District level officers. Sept.-Oct. 2004 Studies of Similar initiatives in Dhar(M.P) and Jhalawar (Rajasthan). Sept. 2004
    39. 41. How we did it Contd. Single window kendra (SWK) opened RTI use through Lokvani Nov.2005 March2006 IVRS Introduced Jun.2005 On Line Tenders Jun.2005 Status of Arm Licenses Jun.2005 Muster Rolls May.2005 dashboard added Apr.2005 Land Records on Lokvani Feb.2005 brought on internet Feb.2005 Weekly monitoring of performance Jan.2005
    40. 42. Lessons Learnt… <ul><li>Better copy than reinvent the wheel </li></ul><ul><li>Seeing is believing </li></ul><ul><li>Team spirit (giving credit/appreciation/freedom) </li></ul><ul><li>Best is the enemy of good </li></ul><ul><li>Failure is the pillar of success </li></ul><ul><li>Socializing helps </li></ul><ul><li>No subsidies </li></ul><ul><li>No need to be a technocrat </li></ul><ul><li>PPP is must for sustainability </li></ul><ul><li>Strategy (calculated moves) </li></ul><ul><li>Use of media and politicians </li></ul><ul><li>No limit to achievement, if no desire for credit </li></ul>
    41. 43. Role Model
    42. 44. Our Vision
    43. 45. e-Gov in Police
    44. 46. Whether you like it or not, you have no choice but to implement e-Governance. The only choice you have is to choose your favorite dish from a big menu…….
    45. 47. Some dishes <ul><li>P.S. Automation </li></ul><ul><ul><li>Record keeping </li></ul></ul><ul><ul><li>Interlinking </li></ul></ul><ul><ul><li>Process re-engineering </li></ul></ul><ul><ul><li>Online FIR </li></ul></ul><ul><li>Traffic </li></ul><ul><ul><li>Challan Process </li></ul></ul><ul><ul><li>Traffic lights & control room (Tokyo example) </li></ul></ul><ul><ul><li>Linking with RTO office </li></ul></ul><ul><ul><li>Vehicle thefts (RFID, GPS), database of lost and recovered vehicles </li></ul></ul><ul><li>Verifications </li></ul><ul><ul><li>Arms License </li></ul></ul><ul><ul><li>Passport </li></ul></ul><ul><ul><li>Govt. jobs </li></ul></ul><ul><ul><li>Army recruitment </li></ul></ul><ul><ul><li>Household servant’s credentials </li></ul></ul><ul><li>Investigations </li></ul><ul><ul><li>Case tracking ( from FIR to conviction till SC) </li></ul></ul><ul><ul><li>Inventory Management (of maal mukadmati) </li></ul></ul>
    46. 48. Some dishes…. contd <ul><li>Communications </li></ul><ul><ul><li>CUG </li></ul></ul><ul><ul><li>Triband phone </li></ul></ul><ul><ul><li>Video Conferencing (G2G & evidence) </li></ul></ul><ul><ul><li>Vehicle tracking </li></ul></ul><ul><ul><li>Biometric devices </li></ul></ul><ul><li>Crime data Management </li></ul><ul><ul><li>Data Warehouse </li></ul></ul><ul><ul><li>Business Intelligence Softwares </li></ul></ul><ul><ul><li>Mugshot & fingerprint database </li></ul></ul><ul><ul><li>Handheld online devices & online matching </li></ul></ul>
    47. 49. Online FIR <ul><li>Increase in crime figures </li></ul><ul><li>Lack of manpower to investigate all the crimes </li></ul><ul><li>Political & administrative will </li></ul><ul><li>Weak 182 IPC </li></ul><ul><li>Lack of resources </li></ul>
    48. 50. <ul><li>Garib Jaan ke humko na tum bhula dena, </li></ul><ul><li>Tumhi ne dard diya hai tumhi dawa dena </li></ul>Thank You
    49. 51. Acknowledgements <ul><li>Sri Rajeev Chawla Ex-Secy e-Gov, Karnataka </li></ul><ul><li>Smt.Zohra Chatterjee (Govt. of UP) </li></ul><ul><li>NIC (Sri S.B.Singh, A.P.Singh, AjaiGopal, Rajeev Lakhera and many others ) </li></ul><ul><li>Mr.Alok Singh, IPS </li></ul><ul><li>Mr.Abhishek Singh, IAS </li></ul><ul><li>Mr.Sanjay Bhoosreddy, IAS </li></ul><ul><li>Justice S.C.Verma </li></ul>
    50. 52. Contact Details <ul><li>Amod Kumar </li></ul><ul><li>Special Secretary I.T., UP Govt. </li></ul><ul><li>[email_address] , </li></ul><ul><li>0522-2238294, 9452076839 </li></ul><ul><li>A.P.Singh </li></ul><ul><li>DIO, NIC Sitapur </li></ul><ul><li>[email_address] , [email_address] </li></ul><ul><li>05862-242250, 9415184409 </li></ul>