Aligning Careers in Air Transport Management For Aviation Challenges and Growth Shaikha Al Hashem Executive Member of GLF and Student Research Assistant Philbert Suresh Faculty, College of Business (CBA) Gulf University of Science & Technology GUST Logistics Forum (GLF)
“ Call Me Trimtab ” Buckminister Fuller Architect of Geodesic Domes and Author of Spaceship Earth <ul><li>A large ship goes by, and then comes the rudder. </li></ul><ul><li>On the edge of the rudder is a miniature rudder called a trim-tab. Moving the trim-tab builds low pressure that turns the rudder that steers the gigantic ship with almost no effort. </li></ul><ul><li>One individual could be a trim-tab, making a major difference and in today’s FIRST Kuwait Air Transport Conference – this trimtab of the event is the Director General of Civil Aviation Mr Fawaz al Farah. Let us all greet him with an applause ! </li></ul>
Course-stable, fast, sea-going ship comprising a hull that is optimized for a rudder propeller
<ul><li>Alignment is an Orderly Organic Growth - a systems approach to career development in consonant with vision, mission and goals of the organization and management </li></ul><ul><li>Misalignment is a painful barrier to career progress. It creates chaos and anarchy with the wrong person at the helm of company hierarchy. A sort of a square peg in a round hole. Only a big L at the top but no scope for the small ‘ l ’ in the middle and the bottom levels of management. Succession planning and management grooming is the missing ingredient </li></ul>Aligning Your Career
Rubber Duck Alignment Games People Play in Organization Development The Pool Rack Ducks in formation always get their way. Often used in military air tactics, this alignment will augment your goals and produce fame and fortune These ducks are obviously confused. As a group they are headed in one direction, but there is no order or linearity at all. Very bad . These ducks are in the "FACE OFF" mode. This is an alignment that will produce heavenly aspirations and increased cravings for "White Castles" in all who are nearby. The colors GREEN and MAUVE are complimentary, as are the fine sounds of bluegrass music. Good vs Evil These ducks are hopeless. They not only do not know where they are going, but two of them do not know which end is up-- while three just plain don't have their feet on the ground!
The Canadian Geese “V” formation – Alignment is crucial Scientists have found that geese flying in formation can travel around 78% further in a session than geese flying solo. Working together on the task of flying is beneficial in a number of ways: Aerodynamic Formation Rotating Leadership Dropping out of the flock Power of the honk <ul><li>serenely gliding across the sky </li></ul>
<ul><li>Trading more in a diversified economy, but less reliance on the finite oil wealth. </li></ul><ul><li>Integrated Infrastructure </li></ul><ul><li>Building city concept – Hub-and-Spoke System </li></ul><ul><li>Innovative, friendly, open and free trade system actively pursued ( airline liberalization and deregulation - open skies policy etc) </li></ul>Rapidly Transforming Economy – Characteristics
Who is GUST Logistics Forum–GLF ? Gulf University of Science & Technology Kuwait “ Our mission is to empower young creative minds for 21 st century logistics and supply chain management for professional advancement in the industry.”
What is your top business priority for 2008? Dealing with a high Dinar Dollar peg? Finding qualified workers ?? Improving environmental performance ?? Lowering operating costs Expanding into new markets Just staying (or becoming!) profitable Other (please explain) Please leave any remarks in the comments column Snap Poll Survey
Snap Poll Results by MM&D Jan 11, 2007 in Canada <ul><li>MM&D </li></ul><ul><li>What is your top business priority for 2008? </li></ul><ul><li>Dealing with a high Canadian dollar 8% </li></ul><ul><li>Finding qualified workers 42% </li></ul><ul><li>Improving environmental performance 0% </li></ul><ul><li>Lowering operating costs 17% </li></ul><ul><li>Expanding into new markets 8% </li></ul><ul><li>Just staying (or becoming!) profitable 25% </li></ul><ul><li>Other (please explain) 0% </li></ul><ul><li>EMAIL THIS POLL </li></ul>
GLF Maps Essential Skills in different categores of job domain <ul><li>Reading text </li></ul><ul><li> Document use </li></ul><ul><li> Writing </li></ul><ul><li> Numeracy </li></ul><ul><li> Oral communication </li></ul><ul><li> Thinking skills </li></ul><ul><li> Problem solving </li></ul><ul><li>Decision making </li></ul><ul><li>Job task planning and organizing </li></ul><ul><li>Significant use of memory </li></ul><ul><li>Finding information </li></ul><ul><li> Working with others </li></ul><ul><li> Computer use </li></ul><ul><li> Continuous learning </li></ul>
GLF Training Solutions Skills for Shippers & Receivers- Reading Profile To read the full text to critique or to evaluate. To read the full text to understand or to learn. To skim for overall meaning, to get the 'gist'. To scan for specific information/To locate information > > Reports, Books, Journals >> > Manuals, Specifications, Regulations >> > Notes, Letters, Memos > >> Labels > > >> Forms Purpose of Reading Type of Text
GLF Training Solutions Skills For Shippers & Receivers – Examples of Document Use Computer-Generated Labels Shipping List Workplace Hazardous Materials Information
GLF Training Solutions Skills For Shippers & Receivers Writing Profile Longer Texts To Present an evaluation / or critique To present an analysis or comparison To persuade / to justify a request To inform / To request information To keep a record / To document To organize / To Remember >> Texts rarely requiring more than one paragraph >> >>> >> Texts requiring less than one paragraph of new text Purpose For Writing Length
<ul><li>Money Math </li></ul><ul><li>Scheduling, Budgeting & Accounting </li></ul><ul><li>Measurement & Calculation </li></ul><ul><li>Numerical Estimation </li></ul>GLF Training Solutions Skills - Numeracy
GLF Training Solutions Type of Numeric Ability Statistics and Probability Summary Calculations Shape and Spatial Sense Measurement conversions Areas, Perimeter, Volumes Patterns and Relations Equations Formulae Number Concepts Whole Numbers Rational Numbers- Fractions Rational Numbers – Decimal Rational Numbers – Percent Equivalent Rational Numbers
Listen to announcements over loudspeakers. (1) Give direction to co-workers for various tasks, such as gathering goods from different departments or deploying goods on the floor. (1) Interact with truck drivers to direct them to the appropriate docks and to verify that the shipment is received in good condition. (1) Interact with clients and carriers in person or over the phone. (1) GLF Training Solutions Oral Communication
Core Competencies for Air Transport Management Technical Competence in Air Transportation (the knowledge of the aviation industry and managerial leadership principles and practices) Judgment Skills ( the ability to reach wise decisions) and the ability to "walk the talk ) Conceptual Skills ( their ability to put things together ) People Skills ( capacity to motivate and inspire their employees )
GLF Course Content Plan Overview of Air Transportation Program <ul><li>Critical Roles of The Air Transportation Manager </li></ul><ul><li>Air Transportation Manager as Communicator </li></ul><ul><li>Role and Functions of Airlines and Airports </li></ul><ul><li>Air Transportation Manager as Change Architect </li></ul><ul><li>Role and Functions of Civil Aviation Authority </li></ul><ul><li>Air Transportation Manager as Facilitator </li></ul><ul><li>Introduction to Air Transportation Law </li></ul><ul><li>Introduction to Civil Aviation Security </li></ul><ul><li>Air Transportation Manager as Leader </li></ul><ul><li>Impact of Technology on Air Transportation </li></ul><ul><li>The future on Air transportation Management </li></ul>
GLF Learning Formula in Logistics – the arcane discipline on ME Campus The education system in the Gulf is failing and leaving Arab businesses trailing behind the rest of the emerging markets, a panel of regional business leaders has warned GCC governments. November 2007 New GLF Formula The square root of FUN x Logistics / Total Learning Time 100 Million jobs by 2030
Mentoring for Leadership <ul><li>Individualized Partnership </li></ul><ul><ul><li>Effective mentors understand their individual mentees’ needs and work with everyone differently. What works great for one person can derail another. </li></ul></ul><ul><li>Career Coaching </li></ul><ul><ul><li>Mentors need to help people get behind the core values that create job satisfaction for them. What do they like to do and why? What would enrich their work each day? </li></ul></ul>
High Powered Ways to Develop Aviation Executives
Kristine Thompson, CEO, Patagonia (Apparel Industry) <ul><li>People who can manage "the tough decisions and incorporate" difficult issues into their lives, she said, "are the future leaders </li></ul><ul><li>CHANGING THE CRITERIA FOR SUCCESS – Short Brothers (UK) manufacturers of aircraft during the Great World Wars – benchmarking in a diversified industry to overcome quality problems. </li></ul>
Arabian Business Survey <ul><li>When asked what the biggest economic issues facing their businesses in 2008 would be, 56.7% of those polled claimed “attracting employees/labour as currencies depreciate/costs rise” as their biggest challenge. </li></ul>
A well-engineered network of professional contacts provides the structural support to build a logistics career with potential for expansion. Successful logistics professionals must be able to create an effective network capable of moving products from one location to another - be it down the street, across the country, or around the globe - where they can provide greater value or return.
The organizational challenges of global trends: A McKinsey Global Survey <ul><li>The respondents say that intensifying competition for talent, shifting centers of economic activity, and increased technological connectivity are the most important trends for their companies. Moving quickly and dealing with regional diversity are two of the most common concerns. </li></ul>
Leadership Crises Boeing <ul><li>In December 2003 Boeing faced a leadership crisis. Phil Condit, the 62-year-old chairman and CEO, stepped down after a scandal in which Michael Sears, the company's former CFO, was accused of offering a job to a Pentagon official who was then head of procurement for the air force. </li></ul>
Leadership Style- Emirates Airline <ul><li>Flanagan talked about the reasons for Emirates' ascent, his own management style and the new Airbus A380 jetliners as part of a recent Wharton Leadership – “ it would be hard for any American airline to duplicate the success of the Dubai carrier”. </li></ul><ul><li>Flanagan is at the helm of Emirates management since 1985 – ( 23 years) </li></ul>
New Demands on Leadership for Aviation Challenges Adaptability Flexibility Understanding organizational and system dynamics Tolerance for ambiguity Creative Thinking Cross-cultural awareness Teamwork Courage Risk-taking
High Velocity Education <ul><li>Experiential Learning </li></ul><ul><li>Real Time Real World Links </li></ul><ul><li>Ongoing process in Executive Education </li></ul><ul><li>Personal Challenge </li></ul><ul><li>Alignment of knowledge and skills in specialization of the industry </li></ul>Leaders In Kuwait??
Harnessing the Trend & Leveraging the Technology <ul><li>Mergers and Acquisitions (M & A) </li></ul><ul><ul><li>Aiitalia Bid by BA, UA and AF </li></ul></ul><ul><ul><li>Bahrain Air and Gulf Air competition </li></ul></ul><ul><ul><li>JetBlue Airways and Lufthansa – 19% stake </li></ul></ul><ul><ul><li>Relocation of Jazeera Airways in the Air Hub of Middle East – Low Cost Option </li></ul></ul><ul><ul><li>Operational Management Strategy : Hub-and- Spoke Systems vs Point-to-Point configuration – Time Slot, Code Sharing and Transport Scheduling </li></ul></ul>
jetBlue on Fire at JFK N.Y . Crew Skills Training and Incident Management At JFK Airport N.Y. Airbus A320-232
Map Your Skills - Summary Fundamental Skills Communicate Manage Information Use Numbers Think & Solve Problems Personal Management Skills Demonstrate Positive Attitudes& Behaviours Be Responsible Be Adaptable Learn Continuously Work Safely Teamwork Skills Work with Others Participate in Projects & Tasks Focus Speed & Direction
SUMMARY : “ In these days of talent wars, the best way to keep your stars is to know them better than they know themselves – and then use that information to customize the careers of their dreams.” – “ Job Sculpting: The Art of Retaining Your best People” Harvard Business Review September. - Oct. 1999
OUR BELIEF: “ People are happiest and most productive when they are fully engaged and winning!” Make your Company a bigger winner !
GUST Logistics Forum initiative and community support GLF Professional Development Workshops for logistics GLF Seminars and Conference GLF Overseas Trip to Port of Hamburg and Airbus in Toulouse, France Forthcoming Publication of a researched book on Logistics Leadership of ME Includes a chapter on FLYING ACROSS ARABIA : Perspective of High Fliers in the Region
Leadership Change Allan Loren, Chairman Dun & Bradstreet <ul><li>“ All of our customer solutions fulfill a need critical to the success of our customers. </li></ul><ul><li>I believe that by identifying and focusing on the needs of our customers we can help drive their success. </li></ul>
Leadership Change Allan Loren, Chairman Dun & Bradstreet <ul><li>Our aspiration —"To be the most trusted source of business insight so our customers can decide with confidence"—reflects our commitment to providing our customers with the best possible tools so they can make business decisions confidently. </li></ul><ul><li>Our Strategy - We have a powerful set of assets, a culture of leadership that not only adapts to change but also drives it, and a financially flexible business model. </li></ul>
A final word from D & B Chairman <ul><li>These assets form a competitive advantage that is unique in corporate America. </li></ul><ul><li>When I add all these up, I believe that the best is yet to come for D&B. </li></ul><ul><li>The best is yet to come for Kuwait through leadership change in business and industry </li></ul>
Careers in Logistics Courtesy of Council of Supply Chain Management Professionals, USA Ms Shaikha Al Hashem Executive Member and Research Assistant at GUST GLF will introduce you to a short session with a student perspective abbreviated for 10 minutes of your time. Do Enjoy !
Visit our GLF Website www.gust.edu.kw/glf [email_address] Thanks for your time and attention