General Moseley’s vision for lessons learned emphasizes the need for quick lesson dissemination as well as the need to better cement these lessons to DOTMLPF decisions. Lessons Learned (L2) evolve from collaborative and synchronized efforts and must influence the DOTMLPF process. They must be quick, adaptive, and feed into the requirements process as appropriate to take advantage of available resources.This briefing is focused on addressing and developing AF L2 processes to successfully meet that vision. The AF L2 processes outlined in this briefing include 3 distinct elements: a new “adaptive” quick release process, a more “deliberate” L2 process empowers the AF Lesson Program (AFLP) to link L2 to DOTMLPF decisions, and an “integrative” or “processes within processes” approach that will help embed L2 across existing initiatives and key organizations.
This definition is much broader than previous AF or joint uses of the term “lessons learned.” Previous joint and Air Force versions of this term have focused exclusively at the tactical level, and always on problems that needed to be fixed. This new definition retains the tactical level, and includes issues that require a resolution, but broadens the scope to include positive info-only lessons and raises the level to include operational and strategic lessons.Some examples of older versions of this definition—from the joint CJCSI 3150.25A and our Air ForceAFI 10-203 on exercise after-action reporting:Lesson Learned—A technique, procedure, or practical work-around that enabled a task to beaccomplished to a standard based on an identified deficiency or shortcoming.This definition is tactical only, and stems from only a deficiency or shortcoming. According to this version, without deficiencies or shortcomings there can be no lessons.
The current organizational structure includes formal lessons learned organizations, mostly in the A9L format, at the Air Staff, MAJCOM, and C-NAF levels. There are also numerous less formal learning processes in place within all of our various functional communities, or “tribes.” The latter include the various flying platforms as well as all of the different combat and support functions performed within the Air Force. These functional processes have always worked well to spread the word, typically at the tactical level, around a given community. The products at this level have been TTP, AFIs, handbooks, QA-flash bulletins, safety alerts, and anything else that gets the word out quickly within a specific functional part of the Air Force.
Our goal is an IT tool that enables a net-centric approach to lessons management. This would be administered by HAF/A9L, as the AF functional process owner, but would provide a forum for all concerned to share information.
This is the list of the main functions performed by the AFLP. Although many A9Ls are organized along the lines of a division each for Collection, Dissemination, and Tracking, there is a great deal of cross-matrixing among the SMEs as required. The validation process, for example, relies on operational expertise regardless of which division a given SME belongs to. Answering RFIs is another area that crosses A9L division boundaries.
This is an overview of the entire AF Lesson Process, or AFLP. Those parts of the process that exist within the formal AFLP are shown in blue; these typically occur in A9L at the HQAF, Major Command, or Numbered Air Force level. Those parts of the process that involve other AF, joint, other agency, or allied partner organization are shown in green. Finally, no process is perfect—there are some lessons that are either ignored or forgotten; this part of the process is shown in red.The process can be broken down into four steps—collection, validation, dissemination, and tracking. 1. Active and passive collection bring observations into the AFLP from numerous sources, both inside and outside the Air Force. Formal collections are studies performed or sponsored by A9L. Other inputs come from high-level senior leadership all the way down to individual airmen, and can include inputs at the strategic, operational, and tactical level. The scope of the AFLP is also very broad—in addition to lessons from operations and exercises we also collect inputs from all other aspects of the Air Force. After-action reports are one example of a formal method for getting lessons into the system from operations or exercises; recent organizational guidance places the A9 in charge of after-action reporting for the Air Force. A9L also has personnel deployed to the CENTCOM AOR for each rotation, and conducts interviews and writes AARs for major operations in theater.2. Validation by an A9L takes the observation and determines whether there is in fact valid, useful information that needs to be passed on to a broader audience. This can take the form of a “lesson identified,” which is some best practice or other good method of doing something that needs to be captured and disseminated. We also validate “issues” that are gaps or shortfalls in capability that need to be passed on to some AF lead organization to help them find a resolution to the issue. A key part of validation is analyzing the observation to determine a root cause or best practice—this allows the AFLP to help the Air Force resolve causes rather than the symptoms. The final step in validation is to determine the right DOTMLPF lead agent, typically on the Air Staff or in a designated lead MAJCOM, to pass the issue or lesson to for further work. A9L does not normally resolve issues directly, rather we take a supporting role to help other organizations solve issues in their lane of responsibility.3. Dissemination takes the validation lesson or issue and puts it in the right hands to make a difference within the Air Force. For “best practice” type lessons, this normally means forwarding the lessons to doctrine, TTP, AFI, or other formal publication methods. Lessons are passed on to the course managers at formal education centers such as Air University, to ensure that the latest lessons are being taught to the next generation of Air Force leadership. When an issue is disseminated to an OPR who is already working similar issues, they can often be consolidated into a single overall project. A9L also publishes its own formal study reports—some examples include reports on the Air War over Serbia, Operation Anaconda, Hurricane Katrina, and Airpower in IED Defeat.4. Tracking is done by periodically pulsing the Air Force OPRs working to resolve issues that have been identified through the AFLP. This currently occurs every 120 days, in synch with the Air Force senior general officers conference. A status report on these issues is often provided to the Chief of staff and other senior generals as part of the background material for these conferences. For those issues considered “complete,” A9L is instituting an annual long-term revisit to ensure that lessons once learned, or issues once resolved, to not become forgotten about. The chart shows, in red, what can happen when a lesson learned becomes a lesson forgotten, or when an issue resolution action proves not to actually solve the issue. In these cases, we will often see more input observations that indicate the problem is still out there—this flow is shown on the chart in dashed arrows. As part of validation, A9L will normally to a database search to see if a new observation is a “repeat writeup,” which has been worked through the process at some time in the past. When this occurs the original resolution OPR will be consulted to see whether the original fix was faulty, whether circumstances or enemy adaptation have caused a change, or something else has caused the input to recur.
One issue remains Below Glide Path (insufficient funding to implement remedy solution)May 07: 15 issues added from Airspace C2 studyNov 07: 3 Issues elevated from MAJCOMs145 issues added from the six FY07 CSAF L2 focus area studies:5 from Training Airmen for GWOT15 from Aggressor/Adversary Training17 from Joint Airbase Opening10 from IED Defeat## from Space Support to the Warfighter## from CAS/TST
29 Oct 2007 (ACC/A8ZW): The update to planning software JWS V1.2.1 has been released and is in use. This software will aid in CDE mitigation.
Going from “lessons identified” to true “lessons learned” is often difficult, and takes time and effort, but history teaches that it’s usually worth the effort.
Af Developing Burn Proof Garments - Presentation Transcript
Headquarters U.S. Air Force
Fly – Fight – Win
Lessons Learned Process
and
JLLIS/JLLR Integration
Col Scott “Street” Walker
Director of AF Lessons Learned
1
CSAF’s Vision for
Air Force Lessons Learned
“As warriors, we must learn from lessons of the past to improve our
current and future warfighting capabilities. Our AF Lessons Learned
Process must influence our programming and budgeting as well as
impact changes to training, materiel, and doctrine. It must be
focused on an enduring, real-time process and quickly disseminate
critical lessons to Airmen so we can fly, fight, and win.”
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Lesson Learned (L2) Defined
An insight gained that improves military operations or
activities at the strategic, operational, or tactical level,
and results in long-term, internalized change to an
individual, group of individuals, or an organization
AFI 90-1601
Always contains information of value to some person or organization
May have an associated issue that needs resolution
Can apply to any level
Includes combat operations and other activities
Results in long-term behavioral change
Can apply to an individual or group
Goal: Inform AF / joint DOTMLPF, PPBE
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AF Lessons Process (AFLP)
Echelons
HQ Air Force
MAJCOM MAJCOM
NAF NAF NAF NAF
Functional Functional Functional
Community Community Community
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AF Lessons Process
Near-Term Goal: Networked Lessons
HQ Air Force
MAJCOM Other Agency
NAF Lessons Learned Coalition
Information Network
(JLLIS)
Joint /
Functional
Community
Other Service
Units
Airmen
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AF Lessons Process
Fundamental Functions
Collection
Perform formal collections
Assist informal collections and “push” lessons flow into AFLP
Validation
Identifies whether true lesson or issue exists
Drills lesson/issue down to root cause
Dissemination
Pushes lessons identified to publishing organizations
Distributes A9L-produced reports & studies
Makes lessons and reports available via data networks
Pushes “active” issues to DOTMLPF OPRs for resolution
Tracking
Tracks “active” issues through resolution process
Long-term periodic revisit on “completed” issues
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AF Lessons Process
AF L2 Process External Process
Implement Lesson Published
Formal
Collection
Resolution in - AFDD - TTP
DOTMLPF / PPBE - AFI - Report
- AU Curriculum
- Other
Other
Written To
Reports AF OPR
Issue
Senior Lesson Quick
Leaders Identified Response
Observation Validate Dissemination
Airmen No
Close
Tactical
Units Lesson Ignored/Forgotten Lesson Learned
No Cultural Change/Backslide Cultural Change
Not Taught/Tested Taught/Tested
Joint/ Not Followed by Field/CCs Followed by Field/CCs
Multinational/ No Reorganization Organizational Structure
Interagency History, No Money Spent Systems Procured
Other…
Fly – Fight – Win 7
New Joint Database
Joint Lessons Learned Information System (JLLIS)
Will phase in April-May 2008 NIPR & SIPR versions
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AFLP Output
Primary product:
Lessons pushed to AF DOTMLPF OPRs
Lessons pushed to AF POM, PPBE OPRs
Lessons pushed to & tracked in common joint L2
database (JLLIS/JLLR)
Accessible to all DoD, both NIPR and SIPR
Lessons pushed to AFDDEC for Doctrine Development
Lessons pushed to AU for Curriculum Development
Lessons learned presentations at:
CORONA
CFACC Course
CAPSTONE
WG & GP / Commanders Courses
Numerous other connections
Fly – Fight – Win 10
AF Lessons Process
Proactive Dissemination
Anticipatory lessons learned summaries
Prepare documents of appropriate length in advance (BBP, etc.)
Part of A9L mission at all levels
Examples:
HAF/A9L produced BBP on NEO L2 for Lebanon NEO in 2006
1AF has distributed L2 product in prep for hurricane season
A9L now has a seat in many CAT/OPT operations
Part of CAT job is to provide quick, focused lessons recap—
AF/A9L providing a “top 10” lessons list to AFCAT
Most CAT members will not have time to digest 100 page report!
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Tracking
All issues tracked through ALMS (JLLIS)
Status updates provided to A9L by DOTMLPF OPR
“Above the line” issue status provided to CORONA
AF only—other services, joint L2 processes do not track
lessons long term
“Completed” issues get annual revisit
Is the resolution action working?
Do we see fresh instances of the original observation?
“Gatekeeper” check part of validating new observations
Is this a repeat writeup?
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Sample Periodic Review
Progress of Specific
135 Action(s) Taken to
Address An Observation
Actions completed this
60 period
53 Active Issues on Glide Path
this period
48 48
Active Issues Below Glide
Path this period
New Issues added this
period, being activated
15
13
11 9
8 2 1 8
0 0 5
Nov May Aug Nov Nov May Aug Nov Nov May Aug Nov Nov May Aug Nov
06 07 07 07 06 07 07 07 06 07 07 07 06 07 07 07
Nov 07: 145 issues added from CSAF FY07 Lessons Learned Focus Area studies
Total: 33 HAF-level actionable issues completed since A9L stand-up
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Complete
On Glidepath
Below Glidepath
Sample Periodic Review
New Addition Status changed this period
Status Issue Title OPR Event Date Remarks
ACO, AIP, SPINS, APG Review 9AF C2 Airsp 29 Jan 07 CAOC has process for periodic
ACO/AIP/SPINS/APG update
Command & Control of Air Power AF/A3 MCO L2 8 Mar 07 4 of 5 Falconers at AOC 10.1 baseline;
AFIs/TTPs revised
CRC ADAFCO Liaison AF/A3 C2 Airsp 29 Jan 07 ADAFCO/CRC training implemented/exercised
Domestic Crises Orders & Sourcing Processes AF/A3 Katrina 28 Mar 06 AF/A3 implemented VOCO process with ACC,
AFNORTH, ANG
Process used during 2007 wildfires in California
without issue
Evacuation Patient Visibility AMC Katrina 29 Mar 06 TRAC2ES-Mobile now operational; deployed
during 2007 Hurricane Season
Gloves and T-Shirt Safety AF/SE CENTAF 23 Oct 06 CENTAF/CC Memo authorizes CENTAF Wg
CCs to issue Nomex clothing to individuals
performing duties ‘outside the wire and at
increased burn injury risk’
AF developing burn-proof garments
Reliable Jam-Resistant Voice Communications SAF/XC C2 Airsp 29 Jan 07 Issue determined to be duplicate. See SIPR
ALMS 91199-76763 (Al Najaf 07 report) for
detailed explanation
SOF & SOF-Conventional Integration AFSOC MCO L2 9 Mar 07 ASOC Initial Qualification Training Course
syllabus completed and funding procured; 1st
class projected for spring 08
Air Traffic Control (ATC) Integration AF/A3 C2 Airsp 29 Jan 07 Air Traffic Control (ATC) Integration has been
combined with Integrating Non-DoD Airspace
Users based on SME recommendation based
on issue similarity.
Collateral Damage Mitigation ACC MCO L2 8 Mar 07 Status has improved this quarter from Below
Glide Path--JWAC has released improved CDE
tools, JWS v 1.2.1 with mods to support GBU-
39 weaponeering.
Fly – Fight – Win 14
Collateral Damage Mitigation
ALMS ID: 91463-12895 Status
Event: JCCO L2
OPR: ACC/A8Z
Issue: Improve tools to predict weapons to minimize and employ
aids to mitigate collateral damage
Details:
CAOC ISR Div uses manual look-up tables to conduct Collateral
Damage Estimates (CDE) – no automated tool in use
Automated CDE tools (FAST-CD, CDE-Wizard) not currently
approved for use in CENTCOM AOR
CDE-Wizard not compatible with JADOCS
JWS v 1.2 with mods to support GBU-39 weaponeering planned for
release soon
JWAC has released improved CDE tools
Air Warfare Battlelab studying Scaled Kill Munitions
Fly – Fight – Win 15
Old AF Lessons Database
Advanced Lessons Management System (ALMS)
Will phase out in April-May 2008 NIPR & SIPR versions
SIPR: http://lessonslearned.langley.af.smil.mil
Fly – Fight – Win 16
USAF-JLLIS L2 Homepage
Fly – Fight – Win 17
AF-JLLIS Implementation
Schedule
AF Tier-1 established & AF-JLLIS familiarization 6 Dec – 4 Feb
ALMS data transfer; Doc Library file uploads 12 Dec/2 Jan
AF-JLLIS Users Guide Complete
AF L2 process review 28 Jan – 31 Mar
Develop AF-JLLIS L2 Tracking Tool? 4 Feb – 25 Mar
Establish NAF/MAJCOM “Tier-2” sites 4 Feb – 25 Mar
WJTSC 08-1 10-12 Mar
Implement AF-JLLIS L2 Tracking Tool? 17-21 Mar
AF-JLLIS L2 Workshop 25-26 Mar
Request & implement SIPR AF-JLLIS based on NIPR AF-JLLIS 25 Mar – 14 Apr
ALMS data transfer OT&E, and data partitioning 31 Mar – 7 Apr
Final NIPR ALMS data transfer & Doc Library uploads 7-10 Apr
NIPR AF-JLLIS IOC & NIPR ALMS shutdown 10 Apr
Final SIPR ALMS data transfer & Doc Library uploads 14-17 Apr
SIPR AF-JLLIS IOC & SIPR ALMS shutdown 18 Apr
Fly – Fight – Win 18
AF-JLLIS Issues
MCCLL JLLIS Tech Support has been OUTSTANDING!
ALMS data transfer/transition
AF L2 community AF-JLLIS training/familiarization
Information sharing between COCOMs, AF Component
Commands and USAF
Long-term tracking of L2 observations/issues
Tracking of observations/issues being worked by action
OPRs leading to DOTMLPF solutions
Periodic activation and review/tracking of lessons after
DOTMLPF solution implemented
Fly – Fight – Win 19
L2 Observation Tracking
Example
Fly – Fight – Win 20
Questions?
HQ USAF/A9L
1500 Wilson Blvd, Suite 610
Rosslyn, VA 22209
(703) 696-4951 / DSN 426-4951
scott.walker@pentagon.af.mil
https://www.lessonslearned.hq.af.mil/
https://www.lessonslearned.hq.af.smil.mil/
“We should write
that spot down…”
Fly – Fight – Win 21
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