Inclusion and ICT Eurocities100610

Inclusion and ICT Speed networking, table 6 Speed‐networking, table 6

Topics • Many people see their local libraries as a resource when they need to use a computer and h th dt t d the internet. Libraries must however find a suitable structure for this kind of support. One suitable structure for this kind of support One solution is that libraries and adult education organisations work together to involve a larger g g g group of people in the digital society.

Problems and issues 1. Digital exclusion in Sweden and Östergötland A growing digital divide ‐ Entry of new users unexpectedly low 1,7 million people do not use Internet (or use it rarely). + 1,5 million people make little use of it = 1 out of 4 Regional survey in 2007/2008: 1300 residents of this county – 35 % did not use the Internet at all. Anne Hederén, Länsbibliotek Östergötland anne.hederen@ostsam.se

Problems and issues 2. People turn to the libraries to optain support ”How can I send an e mail?” How I send an e‐mail? ”How shall I attache a file in support of an How I attache a file in support of an application for a residence permit?” ”Please help me pay the bills over the Internet” ”How can I create my own blogg?” Anne Hederén, Länsbibliotek Östergötland anne.hederen@ostsam.se

Problems and issues Problems and issues - 3. E‐service increases in society ‐ and in the libraries Essential civic functions are relocated to the Internet Libraries offer an increasing number of Web services E service producers E‐service producers need to focus on the users to focus on the users Anne Hederén, Länsbibliotek Östergötland anne.hederen@ostsam.se

Solutions – 1. Free Internet courses on the right learning 1 Free Internet courses on the right learning level Courses in basic Internet use led by library staff: Internet for beginners – an Internet course in four an Internet course in four stages 1. Computer basics 2. Writing using a computer 3. What is Internet? 4. E‐mail for beginners

Solutions – 2. Coach individual needs Individual tuition Offered as booked appointment as booked or drop‐in, e.g.: Help getting started to use the Internet, signing up for e‐mail or i i f il using the library cathalogue or databases

Solutions – 3. Temptate with content Curios b C i about the net? ‐ Th h ? Themed d reviews, e.g.: Travel Telephone, addresses and maps Health Newspapers, magazines and blogs d bl Social media

Solutions – 4. Cooperation with adult education associations to maximize efficiency Free study circles offered on library premises ‐ Tutors providing their services free of charge (unemployed or students but mostly active pensioners) ‐”Old teaching old” ‐ Libraries find the tutors through their the tutors through contact network ‐ Expanding into rural districts

Solutions – 5. Coordinate and market the efforts Internet for everyone – benefit and y pleasure in everyday life e‐campaign at the libraries, October 2009 Digital participation, e‐service Di it l ti i ti i Internet for beginners 60 societal actors demonstrated their e‐services

Solutions – 5. Coordinate and market the efforts ”It’s good for the brain to ts o t e b a to learn about the Internet. Maybe it helps you live it helps you live longer” Gun 77 years Gun 77 years

Findings so far- Libraries are an excellent forum for introducing beginners to the Internet ‐ a modest surrounding , widespread premesis and library staff is often competent in both ”content” on the web and tuition Co‐operation and coordination between the libraries and adult education associations increase learning effeciency associations increase and utilization of resourses. Need of sustainable solutions ‐ local, regional and national coordination and dialog ‐ national project : ICT‐lift for and dialog national project ICT lift for Sweden

Questions • How can the citizens find and use public e‐ services? • Whose responsibility is it to increase the is it to increase the digital participation in society? • How do you handle these questions in your municipality? p y

Conclusions Factors for success for increasing digital participation for success for increasing digital participation: • Informal learning is essential ‐ Coordinate public resources and support organisations such as public resources and support organisations such as non‐profit associations, libraries, adult education associations to reach the citizens ‐ People who can act as intermediary such as nurshing staff and volunteers need competence development and support . ‐ R h th Reach the parents th t through th hild h the children • Don’t talk about ICT ‐ temptate with content ‐ focus on benefit and meet individual needs

Conclusions C l i Whose responsibility is it to increase the digital participation in society? ‐Who is irresponsible? ‐ Everbody is responsible. ‐ We need actions both top down and from below, they are equal important. ‐ City authority must provide the infrastructure , but then we all have a City authority must provide the infrastructure but all have a collective responsibillity.

Inclusion and ICT Eurocities100610

by Anne Hederén on Jun 11, 2010

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