Residents Survey Results
August 2013
Residents Survey Results August 2013

Introduction

Contents

This survey was done to give residents in The Bow Quarter a ...
Residents Survey Results August 2013
Where do respondents live?
142 validated respondents have taken part in the survey ov...
Residents Survey Results August 2013
Who’s taken part?
142 validated respondents have taken part in the survey over the la...
Residents Survey Results August 2013

4.12%

4.53%

4.43%

5.38%

6.10%

Rubbish Collection
6.94%
Recycling

Parking

The ...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
100%

90%

Overall, how you would rate the general quality of these services being pr...
Residents Survey Results August 2013
Overall, how you would rate the general quality of these services being provided?
1 =...
Residents Survey Results August 2013
Please indicate the degree to which you agree with these statements
1 = completely di...
Residents Survey Results August 2013
100%

90%

Please indicate the degree to which you agree with these statements
1 = co...
Residents Survey Results August 2013
100%

90%

Please indicate the degree to which you agree with these statements
1 = co...
Residents Survey Results August 2013
100%

90%

Please indicate the degree to which you agree with these statements
1 = co...
Residents Survey Results August 2013
100%

90%

Please indicate the degree to which you agree with these statements
1 = co...
Residents Survey Results August 2013
100%

90%

Please indicate the degree to which you agree with these statements
1 = co...
Residents Survey Results August 2013
100%

90%

Please indicate the degree to which you agree with these statements
1 = co...
Residents Survey Results August 2013
100%

90%

Please indicate the degree to which you agree with these statements
1 = co...
Residents Survey Results August 2013
100%

90%

Please indicate the degree to which you agree with these statements
1 = co...
Residents Survey Results August 2013
100%

90%

Please indicate the degree to which you agree with these statements
1 = co...
Residents Survey Results August 2013
Please indicate the degree to which you agree with these statements
1 = completely di...
Residents Survey Results August 2013
What developments are people interested in?
1 = not interested at all, 10 = very inte...
Residents Survey Results August 2013
What developments are people interested in?
1 = not interested at all, 10 = very inte...
Residents Survey Results August 2013

What are the best things about the Bow Quarter?
Residents Survey Results August 2013
What are the best things about the Bow Quarter? (1)
Residents Survey Results August 2013
What are the best things about the Bow Quarter? (2)
Residents Survey Results August 2013
What are the best things about the Bow Quarter? (3)
Residents Survey Results August 2013
What are the best things about the Bow Quarter? (4)
Residents Survey Results August 2013
What are the best things about the Bow Quarter? (5)
Residents Survey Results August 2013

What general comments do residents have?
Residents Survey Results August 2013
What general comments do residents have? (1)
Residents Survey Results August 2013
What general comments do residents have? (2)
Residents Survey Results August 2013
What general comments do residents have? (3)
Residents Survey Results August 2013

What are the things that need improvement in
the Bow Quarter?
Residents Survey Results August 2013
What are the things to improve in the Bow Quarter? (1)
Residents Survey Results August 2013
What are the things to improve in the Bow Quarter? (2)
Residents Survey Results August 2013
What are the things to improve in the Bow Quarter? (3)
Residents Survey Results August 2013
What are the things to improve in the Bow Quarter? (4)
Residents Survey Results August 2013
What are the things to improve in the Bow Quarter? (5)
Residents Survey Results August 2013

What other ideas and comments do residents have?
Residents Survey Results August 2013
What other ideas and comments do residents have? (1)
Residents Survey Results August 2013
What other ideas and comments do residents have? (2)
Residents Survey Results August 2013
What other ideas and comments do residents have? (3)

Notes
This survey was run using...
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Life in The Bow Quarter

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Feedback from the residents' survey taken in August 2013.

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Life in The Bow Quarter

  1. 1. Residents Survey Results August 2013
  2. 2. Residents Survey Results August 2013 Introduction Contents This survey was done to give residents in The Bow Quarter a voice and thanks are due to everyone who’s taken part to make it happen. Introduction 2 Contents 2 Where respondents live within The Bow Quarter 3 Breakdown of respondent ownership 4 Services feedback 5 Interest in new developments 9 Best things about the Bow Quarter 11 General perspectives 17 Things to improve in the Bow Quarter 21 Resident ideas and comments 27 Notes 30 The results of this survey highlight how much the Bow Quarter is a place enjoyed and appreciated by its residents. It’s a community with a great amount of potential - that’s good for property values and the day to day value of being a part of it. Yet, as a gated community, it’s at risk of being detached from modern life. Without hearing the points of view of residents, it runs the risk of creating blind spots that can decay that value. This survey has been done to help develop an inclusive approach, and a new ethos around how the quality of the Bow Quarter can be looked after. A large number of people are discontented, and have said so. A community that’s sharing knowledge and managing data intelligently can drive down costs and build quality of life. There are benefits to organising digitally, crowdsourcing and managing the Estate transparently. We can open the gates that block progress by sharing ideas, and by using digital and social technology to do it. The management infrastructure of The Bow Quarter, in the form of LAH Ltd and BQM Ltd, are custodians of what is a naturally attractive and desirable development. Their power is invested in them by residents. With this survey as a benchmark, we now have the means to see how we’re doing in terms of how it’s being looked after, in a way that the whole of the Bow Quarter can gain from. The Bow Quarter stands between iTech in Stratford and the Silicon Roundabout in Shoreditch. It’s a unique landmark in the area, a destination, proud of its history and at the same time capable of being a connected social community and a wonderful, vibrant place for residents for the future. A digital strategy and website can be a springboard for a data driven management approach for the benefit of everyone in the Bow Quarter. LAH Ltd can enable that to happen. The spirit of the Bow Quarter and the sustainability of the great facilities here are in our hands.
  3. 3. Residents Survey Results August 2013 Where do respondents live? 142 validated respondents have taken part in the survey over the last 3 weeks Where people live within the Bow Quarter as a percentage of total responses 4.93% Arlington 1.41% Blondin 24.65% Lexington 33.80% Manhattan 2.11% Moreland 14.79% Park East 7.04% Park Central 8.45% Park West 2.82% Staten Island
  4. 4. Residents Survey Results August 2013 Who’s taken part? 142 validated respondents have taken part in the survey over the last 3 weeks Where people live as a percentage of total responses Owner and a Shareholder 23.94% Owner but not a Shareholder 40.85% Tenant and rent the property 35.21% Currently living in the Bow Quarter 97.18% Not currently living in the Bow Quarter 2.82% 0%
  5. 5. Residents Survey Results August 2013 4.12% 4.53% 4.43% 5.38% 6.10% Rubbish Collection 6.94% Recycling Parking The Post Room 4.63% 6.42% Staff Service Charge 4.79% 5.90% Security 4.53% 6.97% Maintenance Estate Office Communications 7.17% Financial Accounting 7.50% Leisure Centre Cleaning Landscaping Amenities e.g. Shop/Bar Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. 5.83%
  6. 6. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Cleaning 80% Average Score 7.17% 70% 60% 50% 40% 30% 25.21% 19.33% 20% 25.21% 10% 1.68% 0 1 2.52% 3.36% 5.04% 2 3 4 8.40% 5 9.24% 6 7 8 9 10
  7. 7. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Communications 80% Average Score 4.12% 70% 60% 50% 40% 30% 20% 15.13% 14.29% 17.65% 15.13% 11.76% 10.08% 10% 0 5.88% 1 2 3 4 5 6 7 5.88% 8 3.36% 9 0.84% 10
  8. 8. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Estate Office 80% Average Score 4.53% 70% 60% 50% 40% 30% 25.21% 20% 13.45% 11.76% 8.40% 10% 0 1 2 3 12.61% 9.24% 9.24% 6.72% 4 5 6 7 2.52% 8 9 0.84% 10
  9. 9. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Financial Accounting 80% Average Score 4.53% 70% 60% 50% 40% 30% 24.37% 20% 16.81% 10.92% 10% 13.45% 9.24% 10.92% 5.04% 7.56% .84% 0 1 2 3 4 5 6 7 8 0.84% 9 10
  10. 10. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Landscaping 80% Average Score 7.50% 70% 60% 50% 40% 30% 21.85% 19.33% 20% 20.17% 13.45% 10.08% 10% 7.56% 0.84% 0 1 0.84% 2 2.52% 3 3.36% 4 .84% 5 6 7 8 9 10
  11. 11. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Leisure Centre 80% Average Score 5.90% 70% 60% 50% 40% 30% 18.49% 20% 14.29% 10% 2.52% 0 1 4.20% 2 18.49% 13.45% 10.08% 10.08% 5.88% 2.52% 3 4 5 6 7 8 9 10
  12. 12. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Maintenance 80% Average Score 4.43% 70% 60% 50% 40% 30% 25.21% 20% 11.76% 11.76% 12.61% 10% 11.76% 10.92% 8.84% 5.04% 1.68% 0 1 2 3 4 5 6 7 8 0.84% 9 10
  13. 13. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. OnSite Amenities 80% Average Score 6.97% 70% 60% 50% 40% 30% 19.33% 21.85% 20% 13.45% 11.76% 9.24% 10% 2.52% 0 1 4.20% 5.88% 3 4 10.92% 0.84% 2 5 6 7 8 9 10
  14. 14. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Security 80% Average Score 4.79% 70% 60% 50% 40% 30% 20% 15.13% 10.92% 14.29% 12.61% 10.92% 10.92% 10.92% 9.24% 10% 3.36% 0 1 2 3 4 5 6 7 8 9 3.36% 10
  15. 15. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Service Charge 80% Average Score 4.63% 70% 60% 50% 40% 31.93% 30% 20% 12.61% 10.92% 10% 11.76% 9.24% 9.24% 6.72% 5.04% 1.68% 0 1 2 3 4 5 6 7 8 9 0.84% 10
  16. 16. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Staff 80% Average Score 5.38% 70% 60% 50% 40% 30% 18.49% 20% 13.45% 10.08% 10% 8.40% 5.04% 14.29% 13.45% 9.24% 5.88% 1.68% 0 1 2 3 4 5 6 7 8 9 10
  17. 17. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. The Post Room 80% Average Score 6.42% 70% 60% 50% 40% 30% 21.85% 20% 17.65% 12.61% 10% 2.52% 0 1 3.36% 5.88% 2 3 11.76% 10.08% 8.40% 4 5.88% 5 6 7 8 9 10
  18. 18. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Parking 80% Average Score 6.10% 70% 60% 50% 40% 29.41% 30% 18.49% 20% 12.61% 10% 6.72% 4.20% 0 13.45% 1 1.68% 2 5.88% 2.52% 3 4 5 6 7 8 9 5.04% 10
  19. 19. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Recycling 80% Average Score 6.10% 70% 60% 50% 40% 30% 20% 10.08% 10% 0 16.81% 15.13% 5.88% 1 16.81% 11.76% 6.72% 5.88% 5.04% 2 3 4 5 6 7 8 9 5.88% 10
  20. 20. Residents Survey Results August 2013 100% 90% Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown. Rubbish Collection 80% Average Score 6.10% 70% 60% 50% 40% 27.73% 30% 17.65% 20% 14.29% 13.45% 11.76% 10% 1.68% 0 1 0.84% 2 3.36% 3 4 5.88% 3.36% 5 6 7 8 9 10
  21. 21. Residents Survey Results August 2013 Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown.
  22. 22. Residents Survey Results August 2013 Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. The Bow Quarter is in great condition 5.24% My building is well maintained 4.73% The Estate Office is doing a good job 4.34% Repairs get addressed quickly and efficiently 3.97% The service charge is good value for money 4.42% Bow Quarter staff are helpful and accessible 4.80% It’s easy to flag up problems and get them addressed 4.17% I always feel I know what’s going on 3.44% I feel safe here 6.90% 0 100
  23. 23. Residents Survey Results August 2013 100% 90% Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. The Bow Quarter is in great condition 80% Average Score 5.24% 70% 60% 50% 40% 30% 22.69% 20% 11.76% 10.68% 11.76% 12.61% 9.24% 8.40% 10% 6.72% 6.72% 0% 0 1 2 3 4 5 6 7 8 9 10
  24. 24. Residents Survey Results August 2013 100% 90% Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. My building is well maintained 80% Average Score 4.73% 70% 60% 50% 40% 30% 20% 16.81% 15.97% 10.92% 10.92% 9.24% 8.40% 10% 15.13% 8.40% 4.20% 0% 0 1 2 3 4 5 6 7 8 9 10
  25. 25. Residents Survey Results August 2013 100% 90% Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. The Estate Office is doing a good job 80% Average Score 4.34% 70% 60% 50% 40% 39.5% 30% 20% 16.81% 17.65% 10.08% 12.61% 12.61% 13.45% 5.88% 5.88% 10% 4.20% 0% 0 1 2 3 4 5 6 7 8 9 10
  26. 26. Residents Survey Results August 2013 100% 90% Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. Repairs get addressed quickly and easily 80% Average Score 3.97% 70% 60% 50% 40% 30% 24.37% 20% 15.13% 14.29% 8.40% 11.76% 5.04% 10.08% 4.20% 10% 5.88% 0.84% 0 1 2 3 4 5 6 7 8 9 10
  27. 27. Residents Survey Results August 2013 100% 90% Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. The service charge is good value for money 80% Average Score 4.42% 70% 60% 50% 40% 30% 26.05% 20% 14.29% 11.76% 7.56% 14.29% 10% 7.56% 7.56% 8.40% 0.84% 0 1 2 3 4 5 6 7 8 9 1.68% 10
  28. 28. Residents Survey Results August 2013 100% 90% Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. Bow Quarter staff are helpful and accessible 80% Average Score 4.80% 70% 60% 50% 40% 30% 20% 13.45% 10.08% 10.08% 15.13% 12.61% 12.61% 10.92% 10% 9.24% 4.20% 0 1 2 3 4 5 6 7 8 9 1.68% 10
  29. 29. Residents Survey Results August 2013 100% 90% Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. It’s easy to flag up problems and get them addressed 80% Average Score 4.17% 70% 60% 50% 42% 40% 30% 20% 17.65% 13.45% 13.45% 15.97% 10.92% 9.24% 10% 10.08% 4.20% 4.20% 0.84% 0 1 2 3 4 5 6 7 8 9 10
  30. 30. Residents Survey Results August 2013 100% 90% Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. I always feel I know what’s going on 80% Average Score 3.44% 70% 60% 50% 40% 30% 24.37% 20% 16.81% 14.29% 15.97% 10.08% 9.24% 10.08% 10% 4.20% 4.20% 0.84% 0 1 2 3 4 5 6 7 8 9 10
  31. 31. Residents Survey Results August 2013 100% 90% Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown. I feel safe here 80% Average Score 6.90% 70% 60% 50% 40% 30% 18.49% 20% 12.61% 10% 6.72% 1.68% 0 1 5.88% 3 4 3.36% 2 12.61% 6 7 18.49% 11.76% 8.40% 5 8 9 10
  32. 32. Residents Survey Results August 2013 Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown.
  33. 33. Residents Survey Results August 2013 What developments are people interested in? 1 = not interested at all, 10 = very interested. Average scores shown. Bow Quarter website 7.48% Community forum 6.63% More social media 5.66% Online dashboard for repairs 4.80% Resident directory 4.73% Bow Quarter ‘bring and buy’ 5.19% 7.56%
  34. 34. Residents Survey Results August 2013 What developments are people interested in? 1 = not interested at all, 10 = very interested. Average scores shown.
  35. 35. Residents Survey Results August 2013 What are the best things about the Bow Quarter?
  36. 36. Residents Survey Results August 2013 What are the best things about the Bow Quarter? (1)
  37. 37. Residents Survey Results August 2013 What are the best things about the Bow Quarter? (2)
  38. 38. Residents Survey Results August 2013 What are the best things about the Bow Quarter? (3)
  39. 39. Residents Survey Results August 2013 What are the best things about the Bow Quarter? (4)
  40. 40. Residents Survey Results August 2013 What are the best things about the Bow Quarter? (5)
  41. 41. Residents Survey Results August 2013 What general comments do residents have?
  42. 42. Residents Survey Results August 2013 What general comments do residents have? (1)
  43. 43. Residents Survey Results August 2013 What general comments do residents have? (2)
  44. 44. Residents Survey Results August 2013 What general comments do residents have? (3)
  45. 45. Residents Survey Results August 2013 What are the things that need improvement in the Bow Quarter?
  46. 46. Residents Survey Results August 2013 What are the things to improve in the Bow Quarter? (1)
  47. 47. Residents Survey Results August 2013 What are the things to improve in the Bow Quarter? (2)
  48. 48. Residents Survey Results August 2013 What are the things to improve in the Bow Quarter? (3)
  49. 49. Residents Survey Results August 2013 What are the things to improve in the Bow Quarter? (4)
  50. 50. Residents Survey Results August 2013 What are the things to improve in the Bow Quarter? (5)
  51. 51. Residents Survey Results August 2013 What other ideas and comments do residents have?
  52. 52. Residents Survey Results August 2013 What other ideas and comments do residents have? (1)
  53. 53. Residents Survey Results August 2013 What other ideas and comments do residents have? (2)
  54. 54. Residents Survey Results August 2013 What other ideas and comments do residents have? (3) Notes This survey was run using SurveyMonkey. In total 148 responses were received, six of which were anonymous and/or contained unverifiable email addresses that have been excluded from the study. Not everyone completed all the answers, in total 142 sets of responses have been included in the findings. The study has been independently run, in consultation with BQM Ltd and LAH ltd. To promote open discussion, if you’ve any feedback or comments about this study please feel free to post it in the comments section on Slideshare or Facebook. Alternatively, if you’ve any queries you can also contact contact David Hancock, Chair of BQM Ltd on bqmchair@thebowquarter.co.uk. Hope this has generated some new insights about life in the Bow Quarter from those who know it best, the people who live here. Thanks Anne McCrossan Resident and Shareholder The Bow Quarter London

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