Your SlideShare is downloading. ×
User experience for drupal
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.

Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

User experience for drupal


Published on

Published in: Technology

  • Be the first to comment

  • Be the first to like this

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide
  • It matters little that something is easy if it's not what you want.
  • Transcript

    • 1. User Experience Matters
      So let’s test and play!
    • 2. The people we design sites for
    • 3. Definition of Usability*
      Usability is a quality attribute that assesses how easy user interfaces are to use.
      The word "usability" also refers to methods for improving ease-of-use during the design process.
      * JakobNeilsen
    • 4. Usability: Defined by5 quality components*:
      Learnability: How easy is it for users to accomplish basic tasks the first time they encounter the design?
      Efficiency: Once users have learned the design, how quickly can they perform tasks?
      Memorability: When users return to the design after a period of not using it, how easily can they reestablish proficiency?
      Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?
      Satisfaction: How pleasant is it to use the design?
      * JakobNeilsen
    • 5. Utility, a key quality attribute
      Utility:which refers to the design's functionality:
      Does it do what users need?
      Usability and utility are equally important:
      Easy yet not what you want
      What you want but hard to get
    • 6. Not a good sign
    • 7. User Testing for Usability
    • 8. The Benefits of User Testing
      Fix it early
      Test assumptions
      Provide objectivity and solve the opinion issue
      Inform the design process
      Set Key Performance Indicators (KPI)
      Budget, budget, budget
    • 9. Steve Krug… my virtual mentor
      “do-it-yourself” usability testing
      What kind of people--and how many--to test (Steve’s motto: Recruit loosely, and grade on a curve)
      What to test, and when to test it
      How to facilitate--when to listen and when to probe
      How to decide what to fix
      Once a month, half a day, debrief over lunch
    • 10. When to test
      Early and often!
      Napkin Test
      Design mock ups
      Live site (rebuild)
    • 11.
    • 12. How to test
      One person per session
      Screencast (audio)
      One at a time
      Have the user talk out loud
      Ensure file of tools and content is ready
      Use tools:
      Scripts, forms, consent forms
    • 13. Example Task
      Provide the opportunity for the user to figure out what to do:
      Bad: Post a job
      Good: You are a business owner and wish to hire talent within the local technology community. Find a way to do this.
    • 14. Example Questions
      Ask about the site, not for their opinion:
      Bad: Do you like this?, What do you think of this?
      Good: What do you think this is? What would you do next?
      Stay neutral and away from leading questions
    • 15. What to fix*
      Ignore what Steve calls – The Kayak Problems
      Resist the temptation to add things
      Take new features with a grain of salt
      Take the low hanging fruit
      * Steve Krug
    • 16. Simple Tricks for Drupal UX
      Custom menu
      Normal names
      Relational/suggestive content
      Expanded help text
      Web forms - less is more
      Calls to action
      USER TESTING – early & often!!
    • 17. Stuff to know
      Must reads if you build, design or manage websites:
      Don’t Make Me Think – Steve Krug
      Rocket Surgery Made Easy – Steve Krug
      The Elements of User Experience – Jesse James Garrett
    • 18. Case Study: