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User experience for drupal

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  • It matters little that something is easy if it's not what you want.
  • Transcript

    • 1. User Experience Matters
      So let’s test and play!
    • 2. The people we design sites for
      http://www.youtube.com/watch?v=o4MwTvtyrUQ
    • 3. Definition of Usability*
      Usability is a quality attribute that assesses how easy user interfaces are to use.
      The word "usability" also refers to methods for improving ease-of-use during the design process.
      * JakobNeilsen
    • 4. Usability: Defined by5 quality components*:
      Learnability: How easy is it for users to accomplish basic tasks the first time they encounter the design?
      Efficiency: Once users have learned the design, how quickly can they perform tasks?
      Memorability: When users return to the design after a period of not using it, how easily can they reestablish proficiency?
      Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?
      Satisfaction: How pleasant is it to use the design?
      * JakobNeilsen
    • 5. Utility, a key quality attribute
      Utility:which refers to the design's functionality:
      Does it do what users need?
      Usability and utility are equally important:
      Easy yet not what you want
      What you want but hard to get
    • 6. Not a good sign
    • 7. User Testing for Usability
    • 8. The Benefits of User Testing
      Fix it early
      Test assumptions
      Provide objectivity and solve the opinion issue
      Inform the design process
      Set Key Performance Indicators (KPI)
      Budget, budget, budget
    • 9. Steve Krug… my virtual mentor
      “do-it-yourself” usability testing
      What kind of people--and how many--to test (Steve’s motto: Recruit loosely, and grade on a curve)
      What to test, and when to test it
      How to facilitate--when to listen and when to probe
      How to decide what to fix
      Once a month, half a day, debrief over lunch
    • 10. When to test
      Early and often!
      Napkin Test
      Design mock ups
      Prototype
      Live site (rebuild)
    • 11. www.openinterface.ie
    • 12. How to test
      One person per session
      Screencast (audio)
      One at a time
      Have the user talk out loud
      Ensure file of tools and content is ready
      Use tools: http://sensible.com
      Scripts, forms, consent forms
    • 13. Example Task
      Provide the opportunity for the user to figure out what to do:
      Bad: Post a job
      Good: You are a business owner and wish to hire talent within the local technology community. Find a way to do this.
    • 14. Example Questions
      Ask about the site, not for their opinion:
      Bad: Do you like this?, What do you think of this?
      Good: What do you think this is? What would you do next?
      Stay neutral and away from leading questions
    • 15. What to fix*
      Ignore what Steve calls – The Kayak Problems
      Resist the temptation to add things
      Take new features with a grain of salt
      Take the low hanging fruit
      * Steve Krug
    • 16. Simple Tricks for Drupal UX
      Custom menu
      Normal names
      Relational/suggestive content
      Expanded help text
      Web forms - less is more
      Calls to action
      USER TESTING – early & often!!
    • 17. Stuff to know
      Usertesting.com
      Must reads if you build, design or manage websites:
      Don’t Make Me Think – Steve Krug
      Rocket Surgery Made Easy – Steve Krug
      The Elements of User Experience – Jesse James Garrett
    • 18. Case Study: www.lethbridgecollege.ca