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Supporting Drupal over the Longterm
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Supporting Drupal over the Longterm

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Supporting Drupal over the Longterm Supporting Drupal over the Longterm Presentation Transcript

  • Stanford Drupal Camp 2012Supporting Drupal Over the LongtermAnne Stefanyk & Meghan Sweet5 May, 2012
  • Site Launches!
  • Now What? View slide
  • Empower Your Users View slide
  • Drupal Web Team Training• Learning Drupal Takes Time• Early & Often Team Engagement• Train the Trainer• Backup Expert Level Support• Effective Documentation
  • Content Manager Training• Onsite Training Sessions• Web Team Trainers• FAQ / Forums• Help Videos• Training Materials
  • DocumentationDetailed logs in source codeExtensive commentingOnscreen helpTraining VideosFAQ Capture
  • RecruitingSuccession PlansInternshipsDrupal GiveStop Gap Solutions
  • Support Best Practices
  • Ideal Solid Foundation• UX Strategy• Documentation• Early Client Engagement• QA by Web Stakeholders• Scalable Architecture
  • CommunicationTicketing ToolExpectation ManagementExpect Ongoing Education
  • QA Best Practices• Development, Testing & Production• Stakeholder Sign-off by Review• Regular Release Cycle• Batch work
  • Security & Module UpdatesWhat to do with those error messages?
  • UpdatesKeep on top of UpdatesPlanning for Custom ModulesStaying in tune with Advancesin Community ModulesDrupal Core Updates
  • Version UpgradesTimingCommunity Catch-upNew ModulesConsider a Rebuild?Testing
  • Community Connection
  • Groups.Drupal.orgInternal Knowledge SharingLocal User Group Meet-upsDrupal Camps, Cons & Summits
  • Taking OverAnother’s Work
  • discoveryread the documentationtalk to all stakeholdersget clear line of sight to prioritiesreview the laundry list
  • Key PointsContinual Love & AttentionKeep Documentation FreshUse good communication andfeedback/QA toolsFoster Drupal TalentCommunity Contribution
  • Thank You.