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Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
Supporting Drupal over the Longterm
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Supporting Drupal over the Longterm

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Transcript

  • 1. Stanford Drupal Camp 2012Supporting Drupal Over the LongtermAnne Stefanyk & Meghan Sweet5 May, 2012
  • 2. Site Launches!
  • 3. Now What?
  • 4. Empower Your Users
  • 5. Drupal Web Team Training• Learning Drupal Takes Time• Early & Often Team Engagement• Train the Trainer• Backup Expert Level Support• Effective Documentation
  • 6. Content Manager Training• Onsite Training Sessions• Web Team Trainers• FAQ / Forums• Help Videos• Training Materials
  • 7. DocumentationDetailed logs in source codeExtensive commentingOnscreen helpTraining VideosFAQ Capture
  • 8. RecruitingSuccession PlansInternshipsDrupal GiveStop Gap Solutions
  • 9. Support Best Practices
  • 10. Ideal Solid Foundation• UX Strategy• Documentation• Early Client Engagement• QA by Web Stakeholders• Scalable Architecture
  • 11. CommunicationTicketing ToolExpectation ManagementExpect Ongoing Education
  • 12. QA Best Practices• Development, Testing & Production• Stakeholder Sign-off by Review• Regular Release Cycle• Batch work
  • 13. Security & Module UpdatesWhat to do with those error messages?
  • 14. UpdatesKeep on top of UpdatesPlanning for Custom ModulesStaying in tune with Advancesin Community ModulesDrupal Core Updates
  • 15. Version UpgradesTimingCommunity Catch-upNew ModulesConsider a Rebuild?Testing
  • 16. Community Connection
  • 17. Groups.Drupal.orgInternal Knowledge SharingLocal User Group Meet-upsDrupal Camps, Cons & Summits
  • 18. Taking OverAnother’s Work
  • 19. discoveryread the documentationtalk to all stakeholdersget clear line of sight to prioritiesreview the laundry list
  • 20. Key PointsContinual Love & AttentionKeep Documentation FreshUse good communication andfeedback/QA toolsFoster Drupal TalentCommunity Contribution
  • 21. Thank You.

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