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Supporting Drupal over the Longterm
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Supporting Drupal over the Longterm

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Transcript

  • 1. Stanford Drupal Camp 2012Supporting Drupal Over the LongtermAnne Stefanyk & Meghan Sweet5 May, 2012
  • 2. Site Launches!
  • 3. Now What?
  • 4. Empower Your Users
  • 5. Drupal Web Team Training• Learning Drupal Takes Time• Early & Often Team Engagement• Train the Trainer• Backup Expert Level Support• Effective Documentation
  • 6. Content Manager Training• Onsite Training Sessions• Web Team Trainers• FAQ / Forums• Help Videos• Training Materials
  • 7. DocumentationDetailed logs in source codeExtensive commentingOnscreen helpTraining VideosFAQ Capture
  • 8. RecruitingSuccession PlansInternshipsDrupal GiveStop Gap Solutions
  • 9. Support Best Practices
  • 10. Ideal Solid Foundation• UX Strategy• Documentation• Early Client Engagement• QA by Web Stakeholders• Scalable Architecture
  • 11. CommunicationTicketing ToolExpectation ManagementExpect Ongoing Education
  • 12. QA Best Practices• Development, Testing & Production• Stakeholder Sign-off by Review• Regular Release Cycle• Batch work
  • 13. Security & Module UpdatesWhat to do with those error messages?
  • 14. UpdatesKeep on top of UpdatesPlanning for Custom ModulesStaying in tune with Advancesin Community ModulesDrupal Core Updates
  • 15. Version UpgradesTimingCommunity Catch-upNew ModulesConsider a Rebuild?Testing
  • 16. Community Connection
  • 17. Groups.Drupal.orgInternal Knowledge SharingLocal User Group Meet-upsDrupal Camps, Cons & Summits
  • 18. Taking OverAnother’s Work
  • 19. discoveryread the documentationtalk to all stakeholdersget clear line of sight to prioritiesreview the laundry list
  • 20. Key PointsContinual Love & AttentionKeep Documentation FreshUse good communication andfeedback/QA toolsFoster Drupal TalentCommunity Contribution
  • 21. Thank You.