Stanford Drupal Camp 2012Supporting Drupal Over the LongtermAnne Stefanyk & Meghan Sweet5 May, 2012
Site Launches!
Now What?
Empower Your Users
Drupal Web Team Training• Learning Drupal Takes Time• Early & Often Team Engagement• Train the Trainer• Backup Expert Leve...
Content Manager Training• Onsite Training Sessions• Web Team Trainers• FAQ / Forums• Help Videos• Training Materials
DocumentationDetailed logs in source codeExtensive commentingOnscreen helpTraining VideosFAQ Capture
RecruitingSuccession PlansInternshipsDrupal GiveStop Gap Solutions
Support Best Practices
Ideal Solid Foundation• UX Strategy• Documentation• Early Client Engagement• QA by Web Stakeholders• Scalable Architecture
CommunicationTicketing ToolExpectation ManagementExpect Ongoing Education
QA Best Practices• Development, Testing & Production• Stakeholder Sign-off by Review• Regular Release Cycle• Batch work
Security & Module UpdatesWhat to do with those error messages?
UpdatesKeep on top of UpdatesPlanning for Custom ModulesStaying in tune with Advancesin Community ModulesDrupal Core Updates
Version UpgradesTimingCommunity Catch-upNew ModulesConsider a Rebuild?Testing
Community Connection
Groups.Drupal.orgInternal Knowledge SharingLocal User Group Meet-upsDrupal Camps, Cons & Summits
Taking OverAnother’s Work
discoveryread the documentationtalk to all stakeholdersget clear line of sight to prioritiesreview the laundry list
Key PointsContinual Love & AttentionKeep Documentation FreshUse good communication andfeedback/QA toolsFoster Drupal Talen...
Thank You.
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Supporting Drupal over the Longterm

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Supporting Drupal over the Longterm

  1. 1. Stanford Drupal Camp 2012Supporting Drupal Over the LongtermAnne Stefanyk & Meghan Sweet5 May, 2012
  2. 2. Site Launches!
  3. 3. Now What?
  4. 4. Empower Your Users
  5. 5. Drupal Web Team Training• Learning Drupal Takes Time• Early & Often Team Engagement• Train the Trainer• Backup Expert Level Support• Effective Documentation
  6. 6. Content Manager Training• Onsite Training Sessions• Web Team Trainers• FAQ / Forums• Help Videos• Training Materials
  7. 7. DocumentationDetailed logs in source codeExtensive commentingOnscreen helpTraining VideosFAQ Capture
  8. 8. RecruitingSuccession PlansInternshipsDrupal GiveStop Gap Solutions
  9. 9. Support Best Practices
  10. 10. Ideal Solid Foundation• UX Strategy• Documentation• Early Client Engagement• QA by Web Stakeholders• Scalable Architecture
  11. 11. CommunicationTicketing ToolExpectation ManagementExpect Ongoing Education
  12. 12. QA Best Practices• Development, Testing & Production• Stakeholder Sign-off by Review• Regular Release Cycle• Batch work
  13. 13. Security & Module UpdatesWhat to do with those error messages?
  14. 14. UpdatesKeep on top of UpdatesPlanning for Custom ModulesStaying in tune with Advancesin Community ModulesDrupal Core Updates
  15. 15. Version UpgradesTimingCommunity Catch-upNew ModulesConsider a Rebuild?Testing
  16. 16. Community Connection
  17. 17. Groups.Drupal.orgInternal Knowledge SharingLocal User Group Meet-upsDrupal Camps, Cons & Summits
  18. 18. Taking OverAnother’s Work
  19. 19. discoveryread the documentationtalk to all stakeholdersget clear line of sight to prioritiesreview the laundry list
  20. 20. Key PointsContinual Love & AttentionKeep Documentation FreshUse good communication andfeedback/QA toolsFoster Drupal TalentCommunity Contribution
  21. 21. Thank You.

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