Get the job you deserveBy being A Little More Prepared For Every Interview                  Anne H. Jones                 ...
Goals• Be able to respond to some of the most common  interview questions confidently.• Have a plan to answer any intervie...
Interviews      What‟s in it for Them?• Interviews exist to collect a lot of information in a  short amount of time.• Inte...
Interviews       What‟s in it for You?• Interviews allow you to share the key details and  stories that will illustrate yo...
The Basics of InterviewsTwo most common styles of interview questions:Behavioral Questions “Tell me about a time when…”Eva...
Behavioral Questions• Tell me about a time you went above the normal duties of  your job to satisfy a difficult customer.•...
Evaluative Questions• “Walk me through your resume”• Why did you choose to join the Army?• Walk me through your transition...
“Popular” Interview             Questions• Tell me about yourself  • Provides you the opportunity to show how your past   ...
The Basics of answering        questionsWe communicate through stories. Your answer is a story that should:1. Set the Scen...
Telling YourStory• Problem = Set the                 Your Story  Scene• Answer = Tell what  you did                       ...
Preparing for your             interview• Research the company and yourself• Print off pages from the website• Prepare you...
Preparing for the interview                                                Note where                                     ...
When a Question   Highlights a Weakness• What do you do when a question highlights  your weakness?  • Acknowledge if you n...
Inappropriate Interview          QuestionsWhen you‟re asked an improper question: first consider the motive. Then,you have...
The Question that is Not          AskedWhat do you do about question that is not asked (but you know they are thinking it)...
Final thoughts• Practice makes a difference• It‟s never over until it is over (never give up)• Be careful of “TMI” too muc...
Thank you            www,Pitoninc.org all rights                            reserved
www,Pitoninc.org all rights                reserved
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Interviews getthejobyoudeserve

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A concentrated introduction to answering the most common types of interview questions. Class covers behavioral vs. evaluative interview, PAR format, answering uncomfortable or intrusive questions. Class aimed at veterans but appropriate for any motivated career changer

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  • Have you ever had someone ask you a question and So, I live in rural West Virginia. I used to live in DC and before that New York City and before that London. I love where I live. I love where I live! I love what I do. I have this great business that helps talented people making career changes. But sometimes I get these questions and I’m left speechless. A friend of mine asked the other day ‘Are you lonely?” And I thought are you crazy? Ok, all those snappy answers I thought of while I was driving home four hours later. In the moment, I was stuck. Why IS it that our funny, snappy answers always come to us hours AFTER the event? It’s like the moment has ended but our brain is still searching for a comeback. I call this “Snappy Answer Delay Syndrome” of SADS. Ah, the heartbreak of SADS. And there is nothing sadder than having that moment of emptiness…with no answer in sight….in the middle of a job interview. Today, we are going to take a step towards addressing this issue.Unlike some stupid questions, interview questions can be prepared for ahead of time. If you know the basics of how interviews work, you can prepare your answers.If you know how to format your answers, you can have better answersIf you know how to answer to most common answers (including the ones you don’t want to answer) you can have better answers. This is what we are going to work on today.
  • Lets start with the basics of job interviews. Thinking about WHY we have job interviews will help us approach them.Interviews exist to collect a lot of information in a short amount of time and to help us make a hiring decision. Lets say you have been in the workforce for 5 years. That is a lot of time. If I really want to get to know everything that has impact your work, I could follow you around for five years. That’s not the most time efficient way of making a decision. So we collect data points that we hope will help us extrapolate more about who you are. In a job interview, I would figure out what data points I need to understand what VALUE you would bring to a job. I would figure out what data points I need to understand what risks there might be in hiring you. How do I get those data points? How do you share this data with me? We do it through the job interview. Why? Because we are a story telling people. And thinking about the job interview in terms of this…in terms of sharing and collecting data in a short of amount of time. You use stories to tell me about yourself and I, as the interviewer, share those stories with the decision makers in my company.
  • Lets start with the basics of job interviews. Thinking about WHY we have job interviews will help us approach them.Interviews exist to collect a lot of information in a short amount of time and to help us make a hiring decision. Lets say you have been in the workforce for 5 years. That is a lot of time. If I really want to get to know everything that has impact your work, I could follow you around for five years. That’s not the most time efficient way of making a decision. So we collect data points that we hope will help us extrapolate more about who you are. In a job interview, I would figure out what data points I need to understand what VALUE you would bring to a job. I would figure out what data points I need to understand what risks there might be in hiring you. How do I get those data points? How do you share this data with me? We do it through the job interview. Why? Because we are a story telling people. And thinking about the job interview in terms of this…in terms of sharing and collecting data in a short of amount of time. You use stories to tell me about yourself and I, as the interviewer, share those stories with the decision makers in my company.
  • Tell me about a time you went above the normal duties of your job to satisfy a difficult customer.Describe a complex problem you have had to deal with. How did you tackle it and what was the outcome?Describe for me a time when your work was criticized. Why was it criticized and how did you react?Tell me about a time when you had to communicate complex technical information to a client. So interviews are a way to deliver and gather needed information in a short about of time. We use stories to get and give this information. Usually 30-45 minutesNotes written up in a report Yep, that makes sense. Sort of obvious. Now there are many ways that these questions are asked and stories are told. One of the most common is the Behavioral Interview. This is where I say “Tell me about a time when…..”Tell me about a time you went above the normal duties of your job to satisfy a difficult customer.Describe a complex problem you have had to deal with. How did you tackle it and what was the outcome?Describe for me a time when your work was criticized. Why was it criticized and how did you react?Tell me about a time when you had to communicate complex technical information to a client. This is based on the idea of past success is an indicator of future performance. When you get an interview question that begins with Tell me a time, Describe a situation, etc. What I am saying is “tell me a story.”
  • Tell me about a time you went above the normal duties of your job to satisfy a difficult customer.Describe a complex problem you have had to deal with. How did you tackle it and what was the outcome?Describe for me a time when your work was criticized. Why was it criticized and how did you react?Tell me about a time when you had to communicate complex technical information to a client. So interviews are a way to deliver and gather needed information in a short about of time. We use stories to get and give this information. Usually 30-45 minutesNotes written up in a report Yep, that makes sense. Sort of obvious. Now there are many ways that these questions are asked and stories are told. One of the most common is the Behavioral Interview. This is where I say “Tell me about a time when…..”Tell me about a time you went above the normal duties of your job to satisfy a difficult customer.Describe a complex problem you have had to deal with. How did you tackle it and what was the outcome?Describe for me a time when your work was criticized. Why was it criticized and how did you react?Tell me about a time when you had to communicate complex technical information to a client. This is based on the idea of past success is an indicator of future performance. When you get an interview question that begins with Tell me a time, Describe a situation, etc. What I am saying is “tell me a story.”
  • Tell me about a time you went above the normal duties of your job to satisfy a difficult customer.Describe a complex problem you have had to deal with. How did you tackle it and what was the outcome?Describe for me a time when your work was criticized. Why was it criticized and how did you react?Tell me about a time when you had to communicate complex technical information to a client. So interviews are a way to deliver and gather needed information in a short about of time. We use stories to get and give this information. Usually 30-45 minutesNotes written up in a report Yep, that makes sense. Sort of obvious. Now there are many ways that these questions are asked and stories are told. One of the most common is the Behavioral Interview. This is where I say “Tell me about a time when…..”Tell me about a time you went above the normal duties of your job to satisfy a difficult customer.Describe a complex problem you have had to deal with. How did you tackle it and what was the outcome?Describe for me a time when your work was criticized. Why was it criticized and how did you react?Tell me about a time when you had to communicate complex technical information to a client. This is based on the idea of past success is an indicator of future performance. When you get an interview question that begins with Tell me a time, Describe a situation, etc. What I am saying is “tell me a story.”
  • So focusing on the idea of telling a story, lets be clear. We need to Set the sene. Where are we? We need to know what YOU did. This story is about you. Finally we need to know the end. What was the result. Why is it so important? simple, step by step process to develop and present your answer First, set the scene, I had just returned from Iraq and was figuring out the GI BillI was part of a student group putting together a career conference Short, clear to the point. You can add more visual but essentially, you want to put me in a place and get to the action.Next, tell me what YOU did. We worked as a team to development a marketing plan for the company that we presented to the president. Soooooo,,,,,what did YOU do. My role was to….. I did this.. I thought that. Result. So how did it end. Or…So WHAT. We were under budget. I was promoted. I was able to handle the stress of a short deadline.
  • Answer the questionNot all employers are familiar with the lawsOften asked in innocenceAnswer the “intent” of the questionExample: If asked if you are a US citizen (illegal) respond that you are authorized to work in the US.Be briefIllegal questions:What arrangements are you able to make for child care while you work?How old are your children?When did you graduate from high school?Are you a U.S. citizen?What does your wife do for a living?Where did you live while you were growing up?Will you need personal time for particular religious holidays?Are you comfortable working for a female boss?There is a large disparity between your age and that of the position’s coworkers. Is this a problem for you?How long do you plan to work until you retire?Have you experienced any serious illnesses in the past year?Have you had any recent illnesses or operations?" and "When was your last physical examination?".The question's intent is probably to explore your ability to perform job-related functions. Responding with the general statement, "I am fully able to perform the essential job functions as you have described them", is both professional and reassuring.* Personal life, you might respond with, "I prefer to keep personal and business matters separate."* Children, you might want to ask, "Are you concerned that I won’t be able to travel or work overtime?"* Disability, your response should be, "If you are concerned that I won’t be able to perform the duties of this job, I’m sure I can."* Country of origin, you should say, "If you are going to ask next whether or not I’m authorized to work in the States, I am."
  • Interviews getthejobyoudeserve

    1. 1. Get the job you deserveBy being A Little More Prepared For Every Interview Anne H. Jones Piton Inc www.pitoninc.org www,Pitoninc.org all rights reserved
    2. 2. Goals• Be able to respond to some of the most common interview questions confidently.• Have a plan to answer any interview question.• Efficiently prepare for any interview. Prevent Snappy Answer Delay Syndrome “S.A.D.S.” www,Pitoninc.org all rights reserved
    3. 3. Interviews What‟s in it for Them?• Interviews exist to collect a lot of information in a short amount of time.• Interviews help a recruiter understand the risks and value of hiring a candidate• Interviews provide a recruiter information used to “sell” a candidate to an employer www,Pitoninc.org all rights reserved
    4. 4. Interviews What‟s in it for You?• Interviews allow you to share the key details and stories that will illustrate your fit for a job.• Interviews allow you to mitigate the risks and identify the value of hiring you.• Interviews provide a recruiter information used to “sell” you to an employerInterviews are your one “at bat” with a company www,Pitoninc.org all rights reserved
    5. 5. The Basics of InterviewsTwo most common styles of interview questions:Behavioral Questions “Tell me about a time when…”Evaluative Questions “Walk me through your resume” www,Pitoninc.org all rights reserved
    6. 6. Behavioral Questions• Tell me about a time you went above the normal duties of your job to satisfy a difficult customer.• Describe for me a time when your work was criticized. Why was it criticized and how did you react?• Tell me about a time when you had to communicate complex technical information to a client.Why?“Past performance is a predictor of future success.” www,Pitoninc.org all rights reserved
    7. 7. Evaluative Questions• “Walk me through your resume”• Why did you choose to join the Army?• Walk me through your transition from the Navy to University of Pittsburgh.• Tell me about the an achievement from your role as Staff Sergeant.Why?Choices and achievements provide data:“1 data point is interesting, 2 is a coincidence, 3 and more is a pattern.” www,Pitoninc.org all rights reserved
    8. 8. “Popular” Interview Questions• Tell me about yourself • Provides you the opportunity to show how your past experiences have led you to this job.• Why are you interested in this job? • Provides you the opportunity to share you understanding of the company and job and to provide a story to how you fit.• Tell me about your weaknesses. • The interviewer often already spotted a potential weakness, this is your chance to make any concerns a „nonissue‟ and to show your self awareness. www,Pitoninc.org all rights reserved
    9. 9. The Basics of answering questionsWe communicate through stories. Your answer is a story that should:1. Set the Scene2. Tell what you did3. Tell why it mattersPAR = Problem, Action, Result. www,Pitoninc.org all rights reserved
    10. 10. Telling YourStory• Problem = Set the Your Story Scene• Answer = Tell what you did P A• Result = Tell why it R mattersYou may have 20 minutes of story, but the interviewer has only 1-3 minutes of attention. www,Pitoninc.org all rights reserved
    11. 11. Preparing for your interview• Research the company and yourself• Print off pages from the website• Prepare your stories and your style using the words and ideas based on what you read• Choose a few questions. www,Pitoninc.org all rights reserved
    12. 12. Preparing for the interview Note where there may be Print your Highlight in Highlight in a gap resume the job your resume between description where you what thePrint the job skills you also have companydescription have. those skills. wants and what you bring. www,Pitoninc.org all rights reserved
    13. 13. When a Question Highlights a Weakness• What do you do when a question highlights your weakness? • Acknowledge if you need to. • Give reasons, never excuses. • Provide an answer that minimizes and shows your value. www,Pitoninc.org all rights reserved
    14. 14. Inappropriate Interview QuestionsWhen you‟re asked an improper question: first consider the motive. Then,you have three choices: 1. Answer 2. Don‟t Answer 3. Answer the concern that lies behind the improper question. www,Pitoninc.org all rights reserved
    15. 15. The Question that is Not AskedWhat do you do about question that is not asked (but you know they are thinking it)?• If you know the concern is out there, address it.• Share information in a manner that is not defensive and can be easily shared with the decision maker. Reasons, never excuses. www,Pitoninc.org all rights reserved
    16. 16. Final thoughts• Practice makes a difference• It‟s never over until it is over (never give up)• Be careful of “TMI” too much information• Be the person that you want to be in your job.• Say thank you. www,Pitoninc.org all rights reserved
    17. 17. Thank you www,Pitoninc.org all rights reserved
    18. 18. www,Pitoninc.org all rights reserved
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