A letter of complaint 2012
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A letter of complaint 2012

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A letter of complaint 2012 A letter of complaint 2012 Presentation Transcript

  • By Anna Isha © 2011
  • 1. State the purpose of the complaint Example: a) I am writing to complain about the LG refrigerator I bought from you b) I am sorry, I have to complain about the cleanliness of the hospital canteen c) I am afraid, I have to express my dissatisfaction over the phone.
  • Example: a) Half of the amount of potatoes which we bought yesterday were rotten. b) The rubber lining on the doors come off every time I open the door c) There is an irritating continuous beeping sound and blinks from the handphone after placing a call d) The bins are dirty and flies were swarming around
  • Example: a) I would like a refund of fresh potatoes from your store. b) I would be grateful if you send in a free technical service to repair and rectify the problem. c) I am very sure you will look into this serious matter and ensure that the bins are emptied regularly.
  • a) I hope that you will look into my request immediately b) I am convinced that you will expedite a further action to resolve this problem. c) I am of definite that you will take immediate action on the issue.
  • a)Poor After Sales Service b)A Complaint Over Rotten Apples c)Malfunction LG Refrigerator d)Failure of Bins Collection in Klang Area e)A Complaint over Water Disruption
  • - Example: - On behalf of the residents of Taman Relax, I wish to lodge a complaint about the unsatisfactory bus service - I am, Adam , a representative of Renyeh community, would like to complain about the uncollected garbage in my area. - We would like to draw an attention to the unsatisfactory playground at our housing area.
  • a) We hope that our complaint receives your full consideration b) I hope you will take action at once. c) It is hoped that you will take stern and prompt action to solve this problem.
  • You are the resident of a housing area. After a discussion with the other residents, you agreed to write a letter of complaint to the President of the Town Council. Use the notes given below to write the letter. - Rubbish not collected regularly - Bins full and cannot be covered tightly - Stray dogs and cats scavenger the bins - Stench unbearable