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Felicity Singleton
Head of Policy and Departmental
Engagement
Government Digital Service
@fjsingleton
GDS was formed to support
Departments to deliver digital
transformation across Government
GDS
Last parliament, GDS focused on
projects which helped departments get
the skills to digitally transform
GDS
We also built a few platforms, saving a
reasonable amount of money and
improving services for a lot of people
GDS
Through that work, we saw a pattern
of repeated effort in the way
services were developed
GDS
How to design a service well
How to take payments
How to host services
Etc etc...
GDS
We saw an opportunity to drive
much greater efficiency in the way
that we deliver digital services
GDS
Design patterns
Shared code
Platforms
Data
Hosting
People and skills
GDS
We call this Government as a
Platform
GDS
These elements help assemble
services and are parts of it
They make is quicker, cheaper, and
simpler to build and run great
services
GDS
A service
might use any
of these
elements but
the end to end
service is
owned by the
department
team
GDS
Data
GOV.UK Notify
GOV.UK Pay
Hosting
This parliament, GDS will focus on
supporting departments as they transform
by building cross-government platforms,
and developing common tools and
components for them to use
GDS
Take hosting…
GDS
At the moment, every service in
government builds its own way of
managing hosting…
GDS
15
Cloud 1 Cloud 2
Project 1 Project 2
Agency 1
Project 3
Clould 1
Logging
Monitoring
Alerting
Database
Message Queue
Search
Dept 1
Logging
Monitoring
Alerting
Database
Message Queue
Search
Logging
Monitoring
Alerting
Database
Message Queue
Search
That leads to lots of duplication, which
takes time and, often, a lot of money
GDS
A simpler way would be to build a platform
that services could plug into…
GDS
Government PaaS
18
Public Cloud 1 Public Cloud 3Public Cloud 2
Project 1 Project 2
Agency 1
Project 3
Dept 1
This way, a central team can manage the
hosting, monitoring tools and contracts
while departments focus on transformation
GDS
We’ve already started building platforms…
GDS
GOV.UK
A platform for publishing
used across government
GDS
GOV.UK Verify
A platform for identity,
currently in public beta
GDS
Performance Platform
Real-time information
about service use
GDS
Digital Marketplace
A single place to buy or
commission technology
GDS
Blogging platform
A lightweight publishing
tool for open working
GDS
We’re starting to build more…
GDS
GOV.UK Pay
Quickly integrate
payments into services
GDS
Platform as a Service
Essential technical services – monitoring,
configuration, etc – for all of government
GDS
GOV.UK Notify
Proactively alert users about services and
applications to reduce unnecessary contact
GDS
And we’re developing service patterns -
consistent ways for services to meet
common, generic needs across
Government
GDS
For example, a licensing service pattern
will allow any organisation granting
licences to draw on the common
components that are transferable
between different licensing services.
GDS
Common Technology Services will
develop blueprints for technology
solutions that can be used across
departments, from cloud hosting, to
wifi, to the computers we use
GDS
And we’re building registers -
trustworthy canonical lists of data made
available in digital formats that can be
easily consumed by services
GDS
GDS
These and more will transform users’
experience of government
GDS
Doing it right will make
booking appointments
much simpler
GDS
Doing it right will make
applying for a licence
more convenient
GDS
Doing it right will make
government more
efficient
GDS
All of these approaches are just as
applicable across the wider public
sector
GDS
We encourage reuse of our resources,
tools and platforms where appropriate
GDS
And we want to collaborate to share
our experiences and learn from others
GDS
GDS
The opportunities are huge - for better
services, delivered quickly and cheaply
GDS
Most importantly, it
will improve even
more people’s lives
GDS
Thanks!
Felicity Singleton
@fjsingleton

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