Communicationskill

7,089 views

Published on

Published in: Education, Technology, Business
2 Comments
10 Likes
Statistics
Notes
No Downloads
Views
Total views
7,089
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
371
Comments
2
Likes
10
Embeds 0
No embeds

No notes for slide

Communicationskill

  1. 1. Communication Skills Ankur Harlalka
  2. 2. Communication is a series of experience of Ankur Harlalka Hearing Smell Seeing Taste Touch
  3. 3. Communication Skills <ul><li>Communication skills is the ability to use language (receptive) and express (expressive) information. </li></ul><ul><li>Effective communication skills are a critical element in your career and personal lives. </li></ul>Ankur Harlalka
  4. 4. Communication Goals Ankur Harlalka To get and give information To persuade To ensure understanding To get action To change behavior
  5. 5. Most Common Ways to Communicate <ul><li>Visual Image </li></ul>Ankur Harlalka Speaking Writing Body Language
  6. 6. Types of Communication <ul><li>On the basis of organization relationship </li></ul><ul><li>Formal </li></ul><ul><li>Informal </li></ul><ul><li>On the basis of Flow </li></ul><ul><li>Vertical </li></ul><ul><li>Crosswise/Diagonal </li></ul><ul><li>Horizontal </li></ul><ul><li>On the basis of Expression </li></ul><ul><li>Oral </li></ul><ul><li>Written </li></ul><ul><li>Gesture </li></ul>Ankur Harlalka
  7. 7. Barriers to Communication <ul><li>Semantic Barriers </li></ul><ul><li>Emotional Or Psychological Barriers </li></ul><ul><li>Organizational Barriers </li></ul><ul><li>Barriers in Superiors </li></ul>Ankur Harlalka
  8. 8. Semantic Barriers <ul><li>Symbols with different meaning </li></ul><ul><li>Badly expressed message </li></ul><ul><li>Faulty translation </li></ul><ul><li>Unclarified assumption </li></ul><ul><li>Specialist ’s language </li></ul>Ankur Harlalka
  9. 9. Emotional Or Psychological Barriers <ul><li>Premature evolution </li></ul><ul><li>Inattention </li></ul><ul><li>Loss of transmission & poor retention </li></ul><ul><li>Undue reliance on the written word </li></ul><ul><li>Distrust of communication </li></ul><ul><li>Failure to communicate </li></ul>Ankur Harlalka
  10. 10. Organization Barriers <ul><li>Organizational policy </li></ul><ul><li>Organization rules & regulation </li></ul><ul><li>Status relation </li></ul><ul><li>Complexity in organization </li></ul>Ankur Harlalka
  11. 11. Personal Barriers <ul><li>Barriers in Superior </li></ul><ul><li>Attitude of Superior </li></ul><ul><li>Fear of challenge of authority </li></ul><ul><li>Lack of time </li></ul><ul><li>Lack of awareness </li></ul><ul><li>Barriers in Subordinates </li></ul><ul><li>Unwillingness to communicate </li></ul><ul><li>Lack of proper incentive </li></ul>Ankur Harlalka
  12. 12. Communication Process Ankur Harlalka SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
  13. 13. Communication code scheme Ankur Harlalka
  14. 14. Communication Involves Three Components <ul><li>Verbal Messages - the words we choose </li></ul><ul><li>Paraverbal Messages - how we say the words </li></ul><ul><li>Nonverbal Messages - our body language </li></ul><ul><li>These Three Components Are Used To </li></ul><ul><li>Send Clear, Concise Messages </li></ul><ul><li>Receive and Correctly Understand Messages Sent to Us </li></ul>Ankur Harlalka
  15. 15. Effective Verbal Messages <ul><li>Are brief, succinct, and organized </li></ul><ul><li>Are free of jargon </li></ul><ul><li>Do not create resistance in the listener </li></ul>Ankur Harlalka SENDING MESSAGES
  16. 16. Nonverbal Messages <ul><li>Nonverbal messages are the primary way that we communicate emotions </li></ul>Ankur Harlalka Facial Expression Postures and Gestures
  17. 17. Paraverbal Messages <ul><li>Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices. </li></ul>Ankur Harlalka
  18. 18. RECEIVING MESSAGES <ul><li>Listening </li></ul><ul><li>Requires concentration and energy </li></ul><ul><li>Involves a psychological connection with the speaker </li></ul><ul><li>Includes a desire and willingness to try and see things from another's perspective </li></ul><ul><li>Requires that we suspend judgment and evaluation </li></ul>Ankur Harlalka
  19. 19. <ul><li>Nonverbal </li></ul><ul><li>Giving full physical attention to the speaker; </li></ul><ul><li>Being aware of the speaker's nonverbal messages; </li></ul><ul><li>Verbal </li></ul><ul><li>Paying attention to the words and feelings that are being expressed </li></ul>Ankur Harlalka Key Listening Skills
  20. 20. What makes a good communicator? Ankur Harlalka Clarity Integrity Timing Adequacy
  21. 21. How do you develop your communication skills? Explore the related skills Ankur Harlalka
  22. 22. Tips to good communication skills <ul><li>Maintain eye contact with the audience </li></ul><ul><li>Body awareness </li></ul><ul><li>Gestures and expressions </li></ul><ul><li>Convey one's thoughts </li></ul><ul><li>Practice effective communication skills </li></ul>Ankur Harlalka At Last
  23. 23. Effective Communication . . . <ul><li>It is two way. </li></ul><ul><li>It involves active listening. </li></ul><ul><li>It reflects the accountability of speaker and listener. </li></ul><ul><li>It utilizes feedback. </li></ul><ul><li>It is free of stress. </li></ul><ul><li>It is clear. </li></ul>Ankur Harlalka
  24. 24. Thanks Ankur Harlalka

×