Maximize your e-Learning Strategy Beverly Johnson Director of Learning and Employee Performance Ani Mukerji National e-Learning Manager

Our Charge is to Facilitate Learning…

Who the Heck are You?

CLO Director of Learning and Development e-Learning Manager Have a functioning, evolving e-Learning strategy Ate breakfast today Want to initiate or further develop your e-Learning strategy Who the Heck are You?

CLO Director of Learning and Development e-Learning Manager

Have a functioning, evolving e-Learning strategy

Ate breakfast today

Want to initiate or further develop your e-Learning strategy

Why the Heck are we here?? Maximize măk'sə-mīz' Increase TO the greatest quantity or value attainable To make the most of Strategy străt'ə-jē A careful plan, stratagem or method An adaptation that serves an important function in achieving success

Maximize măk'sə-mīz'

Increase TO the greatest quantity or value attainable

To make the most of

Strategy străt'ə-jē

A careful plan, stratagem or method

An adaptation that serves an important function in achieving success

Why Strategize? Learner Expectations Varied Learner Experience Competitive Business Edge Directly Support Corporate Strategies Demonstrate Business Value

Learner Expectations

Varied Learner Experience

Competitive Business Edge

Directly Support Corporate Strategies

Demonstrate Business Value

e-Learning Strategy Goals Easy access to remote employees or customers Motivate reluctant and hard-to-reach learners Provide an engaging learning experience for young and old Play to the strengths and interests of individuals Encourage Partnership and Collaboration

Easy access to remote employees or customers

Motivate reluctant and hard-to-reach learners

Provide an engaging learning experience for young and old

Play to the strengths and interests of individuals

Encourage Partnership and Collaboration

Tools

Tools LMS Course Authoring Software Development Tools Synchronous Learning Tool Corporate Learning Website Online Survey Tool

LMS

Course Authoring Software

Development Tools

Synchronous Learning Tool

Corporate Learning Website

Online Survey Tool

Plan it. Track & Measure it. Weave it. Blend it.

Plan it.

Plan it. Start small with a strong business partner Custom vs. Outsource Know your audience Think beyond “courses” Bang for the Buck Make it fun!

Start small with a strong business partner

Custom vs. Outsource

Know your audience

Think beyond “courses”

Bang for the Buck

Make it fun!

Track & Measure it.

Track & Measure it. LMS Free, Open Source, Hosted Enrollment & Completions Assessments are Essential Focus higher level evaluations on key business initiatives

LMS Free, Open Source, Hosted

Enrollment & Completions

Assessments are Essential

Focus higher level evaluations on key business initiatives

Track & Measure it. Anecdotal ROI Business Value & Performance Improvement Traditional ROI Analysis

Anecdotal ROI

Business Value & Performance Improvement

Traditional ROI Analysis

Business Value Closed files to Warehouse Business Value [value of each additional file received on time] X (multiplied by) number of additional files received on time = (equals) Increased Revenue 96.1% * 16 463 Unit 3 94.1% * 10 163 Unit 2 80.1% * 95 480 Unit 1 Reduction in Overdue Files Total Overdue Files (2/20/05 – 4/20/05) Overdue Files After Training Total Overdue files (11/20/04 – 12/20/05 Overdue files prior to Training

Business Value

[value of each additional file received on time]

X (multiplied by)

number of additional files received on time

= (equals)

Increased Revenue

Weave it.

Weave it. Stay “in tune” with all corporate plans and strategies Major element of Organizational Change Management No elaborate Needs Assessment required!

Stay “in tune” with all corporate plans and strategies

Major element of Organizational Change Management

No elaborate Needs Assessment required!

Blend it.

Blend it. Is there any other way? E-Initiatives must not exist in a silo Use “e” for pre-work & follow-up

Is there any other way?

E-Initiatives must not exist in a silo

Use “e” for pre-work & follow-up

SalesPoint Candidate Selection Structured Mortgage Content Training Branch Experience Tactical Sales Training Field Assignment Continuous Learning and Performance Improvement

Candidate Selection

Structured Mortgage Content Training

Branch Experience

Tactical Sales Training

Field Assignment

Continuous Learning and Performance Improvement

Plan it. Track & Measure it. Weave it. Blend it.

Questions?? How to Contact Us: [email_address]

How to Contact Us:

[email_address]