Fsa overview
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How the FSA works.

How the FSA works.

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    Fsa overview Fsa overview Presentation Transcript

    • Looking for simplified administrativeCITY OF OLATHE services? FSA, COBRA & RETIREE BILLING ADMINISTRATIONWE TRY Our team of Benefit Professionals will work diligently to simplify the administrative process!to keep things simple Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • If you have a follow up question, please ask…at any point…Meeting Agenda Company overview Implementation FSA Administrative Services Cobra/Direct Billing Services Online Demonstrations Q & A Period Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • Our process is intended to simplify client/participant experienceAbout usOUR PHILOSOPHY OUR MISSION Simplify our benefit programs so that Continually seek out new opportunities the participant experience is enhanced that allow us to grow our business. While and value to the end-user is maximized. growing, the service levels to our existing customers cannot be affected.OUR TECHNOLOGY OUR TEAMWe use a proprietary platform to manage Our management team averages almostour spending account programs, and 15 years of experience working withoutsource our COBRA software to a employee benefit programs. We bring aleading vendor. wealth of knowledge to the table that ultimately benefits our clients. Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • We like to think that we are different…in good ways.Key Distinguishing Characteristics Live CSRs Go Green More than 375 clients and All activity can be managed 130,000 spending account online via secure web portals participants Fast Processing Account Team Claims are processed within Dedicated account team one business day of receipt To ease the administrative burden on the client Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • Benefit administration doesn’t have to be complicatedWhy we are the best ? Quality policy focused on the user Integrated solutions with existing systems Pioneers in spending account management Experienced staff who support our clients Forward thinking management Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • Experienced administratorsCurrent clients include More than 130,000 spending account participants 13 state governments – including the states of Kansas, Missouri, Iowa, Nebraska City of Overland Park, City of Merriam, City of Topeka City of Wichita, etc. Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • Service comes firstAccount TeamAccount Executive – AnitaWill lead implementation process forFSA & COBRA. Will meet with City staffto discuss big picture issuesFSA Account ManagerWill post contributions and handleescalated customer service issuesCOBRA Account ManagerWill handle customer service concerns andwill post data files Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • We plan so we don’t failImplementation Process STEP1 STEP2 STEP3 Onsite meeting with all Lay out administrative Prepare all systems for stakeholders tasks and timeline transition Transition Philosophy: Failing to plan is akin to planning to fail. Our team will help walk the City through the transition process, and all tasks will be prepared well in advance Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • We customize our solution to meet your needsSetting ExpectationsCommunicationComprehensive communication materialsaimed at increasing understandingData TransferWe will format our systems to meet thecapabilities of the CityCompliance ReviewOn-staff general counsel will reviewall plan guidelines for compliance Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • We customize our solution to meet your needsImplementation ProcessCommunicationComprehensive communication materialsaimed at increasing understandingData TransferWe will format our systems to meet thecapabilities of the CityCompliance ReviewOn-staff general counsel will reviewall plan guidelines for compliance Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • FSA AdministrationFSA AdministrationNext Day Claims processingOn average all claims will be processedwithin one business day of receiptOptional Benny CardIRS-compliant debit card is optionalto both the City & participantsSecure data transferAll reports and contributions can betransferred via ASIFlex’s secure portal Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • If we don’t communicate, how will they know?FSA Participant CommunicationHandouts Worksheets Welcome PacketFor benefit fairs and new Will help employees Communicate elections, provideHire packets understand eligible required forms and other info expenses Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • FSA AdministrationAdditional CommunicationWebinarsCan be conducted live and/or recordedVideos/Slide ShowsOnline tools to teach the benefit of theFSA programOnsite meetingsAdditional costs may apply Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • FSA AdministrationFSA FundingCity keeps FSA DeductionsCity manages all dollars until ASIFlexpays claimsASIFlex notifies CityActivity summary emailed each day thatclaims are paidACH transferASIFlex will initiate ACH against City accountone business day after email notice Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • COBRA AdministrationCOBRA AdministrationOnline Employer portalEvent reporting, management reports,access to all correspondenceOnline Employee portalEmployees will have access to allpertinent informationLive customer supportNo automated systems to navigate.Callers have access to support to assistwith questions Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • We bill so we can keep the lights onBilling ProcessAdmin fees billed in arrearsE.g. invoice for January, 2013 will besent in February, 2013Fees can be paid electronicallyGreen option eliminates need to writecheck Net 30 Ask that remittance be made within 30 days of bill date Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • Follow up ItemsAdditional ItemsCarrier ConnectivityNo charge for either FSA or COBRAFSAFeeds can be used to substantiate cardtransactions or to initiate automaticpaymentsCOBRAPoint of clarification – premium remittancewill be made to City, not carriers Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • As the regulations changeRegulatory UpdatesProvide written updatesUpdates include details on changes, howthe changes MAY impact the City’s planWebinarsOpportunity for all ASIFlex clients to conveneand discuss changes and implicationsClient MeetingsAs a part of the annual renewal process,any regulatory changes will be discussedin detail Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • We put our money where our mouth isPerformance Guarantees Flexible Spending Account COBRA/Billing Claims – 95% within 3 business days, 99% QE Notification – 100% within 14 business within 5 business days daysCall Center – 95% within 30 seconds or lesss Call Center – 95% within 30 seconds or lesss Website Availability – 98% Website Availability – 98% Implementation - TBD Implementation - TBDPenaltiesASI will forfeit 2% of its admin fees for each quarter it misses any of the proposed PG’s. Thedetails of the PG’s will be developed during the contracting phase of the procurement process Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • Proposed Fee ScheduleAdministrative Fees Flexible Spending Account COBRA/Billing Implementation Fee – Waived Implementation Fee – Waived $3.50 PPPM $20 per QE $1 for optional debit card 2% surcharge retained Onsite meetings $250/day plus travel $8 per takeoverBAFOASIFlex is waiving its implementation fee for the City, and all fees are guaranteed for a periodof three (3) years. Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • This is a fresh and clean presentation. You know you want it! (11 of 13)Online Demonstrations FSA Website and Useful tools FSA Account Information FSA Claim Submission FSA Enrollment COBRA PortalIn addition to these tools, we are in the midst of developing a mobile app to simplify themanagement of the spending accounts. The app should be live in early 2013! Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com
    • There is no such thing as a bad question! HAVEQUESTIONS?For Questions or Comments please call Andy at 1 (573) 777-5619 Andy Moore PO Box 6044, Columbia, MO 65205 Phone: 573.777.5619 Email: amoore@asiflex.com